100% lettings valuation accuracy
94% lettings fee satisfaction
Jan 29,2016
Jan 29,2016
1
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Like the previous reviewer, I have rented several flats from several agencies and Homeguard are by far the worst I have come across. The thermostats on our heaters needed replaced almost from the moment we moved in, we phoned and emailed for months right up until we moved out, it was finally dealt with 10 months later with days after we left the property! (decided to leave a month early due to a variety of things not being dealt with or addressed - we were a month without an oven when we moved in, a leaky washing machine took weeks to be addressed and drenched the kitchen carpet at the door - carpet which was later photographed and sent to us as 'evidence' of some of the cleaning they needed to do!!!).
We were hit with a cleaning bill despite spending two days cleaning the property from top to bottom - including stained ancient carpets which we had cleaned twice during our time there, and a bath which we had to scrub when we moved in before we could use it. Both bath and carpets were left in a far better condition than they were found and yet both were mentioned on the cleaning bill! Other items highlighted were a single crumb photographed on a worktop and a close up of a black pin sized dot on the carpet.
Also, as we were still leasing the property for the month after we moved out, I was popping back to pick up mail and found someone had plugged in an electric heater in the living room - to this day I have no idea whose it was or where it came from, and despite several calls and emails no answers were ever forthcoming. I assume workmen fixing the heating we so long complained about were using it as they worked - whilst I was still paying the electric bill!
Although the cleaning bill was just under £40 we have raised a dispute with the Safe Deposits agency, both out of principal due to all the issues we encountered that were badly dealt with or just not dealt with, and also the fact we left the property as we found it, if not better and were still hit with a cleaning bill. We have been at our new property 3 months and the agency we currently deal with are a breath of fresh air compared to Homeguard. If you do rent a property with them, don't waste time and money cleaning the place when you leave - you'll be sent a bill anyway.
We were hit with a cleaning bill despite spending two days cleaning the property from top to bottom - including stained ancient carpets which we had cleaned twice during our time there, and a bath which we had to scrub when we moved in before we could use it. Both bath and carpets were left in a far better condition than they were found and yet both were mentioned on the cleaning bill! Other items highlighted were a single crumb photographed on a worktop and a close up of a black pin sized dot on the carpet.
Also, as we were still leasing the property for the month after we moved out, I was popping back to pick up mail and found someone had plugged in an electric heater in the living room - to this day I have no idea whose it was or where it came from, and despite several calls and emails no answers were ever forthcoming. I assume workmen fixing the heating we so long complained about were using it as they worked - whilst I was still paying the electric bill!
Although the cleaning bill was just under £40 we have raised a dispute with the Safe Deposits agency, both out of principal due to all the issues we encountered that were badly dealt with or just not dealt with, and also the fact we left the property as we found it, if not better and were still hit with a cleaning bill. We have been at our new property 3 months and the agency we currently deal with are a breath of fresh air compared to Homeguard. If you do rent a property with them, don't waste time and money cleaning the place when you leave - you'll be sent a bill anyway.
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Latest Reviews
12th Jul 2024
reviewed by 'Sarah'
28th Sep 2023
reviewed by 'Craig'
28th Aug 2023
reviewed by 'Iñaki Cerros'
27th Apr 2023
reviewed by 'MD'
6th Dec 2022
reviewed by 'Helen'
Opening Hours
Address
Homeguard Leasing
115 Rosemount Place
Aberdeen
Aberdeen City
AB25 2YG
01224 647878
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 94% | £380 | £927 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 3 | 46 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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Jul 12,2024
Jul 12,2024
0
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I have been a tenant at Homeguard Leasing for 7 months and have enjoyed my tenancy with them. They are professional, friendly, and quick to respond, even after ending my tenancy to move to another area. I would certainly rent with them again if I returned ...
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Sep 28,2023
Sep 28,2023
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My experience with home guard was excellent, plenty of time with updates and kind staff that helped me when I needed it....
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Aug 28,2023
Aug 28,2023
0
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My experience with Homeguard Leasing couldn´t be better throughout my stay in Aberdeen.
All staff has been pretty kind and they have supported whenever I need them.
Any issue has been solved rapidly by them....
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Aug 23,2023
Aug 23,2023
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We've had a consistently excellent experience with Homeguard Leasing (and, through them, our landlord), throughout the 4 years of our tenancy. They have always been very helpful and incredibly quick to respond to any issues that we've raised. Any repairs required at the flat were dealt ...
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Apr 27,2023
Apr 27,2023
0
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My experience with this letting agency was very positive.
The team was very kind and ready to help as soon as I contacted them .
They also provided us with clear information both when starting and ending our tenancy and they were happy to solve any ...
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Dec 06,2022
Dec 06,2022
0
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I have rented a home from Homeguard Leasing in Aberdeen for almost 6 years, they have been exceptional, any issues were dealt with swiftly and professionally, I cannot thank them enough. Over 6 years, you get to know the individuals in the team, and I will miss ...
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Jul 13,2022
Jul 13,2022
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Very helpful and pro-active agents throughout our tenancy. Quick to manage emergencies, gave plenty of notice before all managerial and maintenance visits....
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Jun 09,2022
Jun 09,2022
0
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Excellent service and a lovely team. Absolutely no issues with them through the tenancy and they were always very professional....
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Jun 08,2022
Jun 08,2022
0
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Great leasing agency. Easy to contact and very approachable. All along our tenancy agreement very helpful for fixing anything broken in the flat in reasonable time....
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May 24,2022
May 24,2022
0
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As a former tenant of Homeguard Leasing I am very happy to recommend to anyone who is thinking about renting a property from them.
I was renting from them for just over 5 years prior to buying the 2nd property I rented from them.
I always ...
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May 10,2022
May 10,2022
0
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We rented a house managed by Homeguard Leasing for 3 years and were very happy with them from start to finish. The staff is friendly and professionnal and they delt with issues very quickly, happy to recommend them!...
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Apr 27,2022
Apr 27,2022
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This is a lovely letting agent firm which I really enjoyed working with. They are friendly and always helpful. I would recommend Homeguard Leasing to everyone who is looking for a place to stay in Aberdeen. Kind regards, Daniel...
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Mar 14,2022
Mar 14,2022
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Absolutely amazing service throughout my 4 years of tenancy at Homeguard Leasing property. Very quick to respond to any property issues although there have been barely any to start with. This is by far the best experience I have received from a letting agency as a ...
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Feb 24,2022
Feb 24,2022
0
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As a landlord of 20 years using Homeguard as my leasing agent I can honestly say the service I've received from them has been excellent. Any problems raised by tenants in the properties have always been dealt with swiftly and efficiently. The staff are very pleasant ...
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Jan 20,2022
Jan 20,2022
0
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Excellent service throughout my 6 years in a Homeguard property. On the rare time there was an issue (such as faulty boiler) the issue was dealt with extremely quickly. The staff were always extremely helpful whenever I e-mailed and a response was always provided quickly. The ...
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Nov 23,2021
Nov 23,2021
0
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Homeguard staff have been friendly and professional throughout my tenancy.
The property was clean and well-maintained when I moved in. I only rented with them for less than a year and experienced no major maintenance issues during this time, so I can't report on how ...
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Nov 01,2021
Nov 01,2021
0
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Homeguard have looked after me as a landlord and looked after my tenants for over ten years. I have always received the highest standard of service from everyone in the team. They are efficient and helpful. If there is ever an issue to deal with, ...
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Sep 21,2021
Sep 21,2021
0
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They are a really friendly and helpful team! Always quick to respond and help during our time as tenant's and would recommend them to anyone looking to rent in town. Thanks so much guys!...
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Jul 21,2021
Jul 21,2021
0
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I would like to express my sincere gratitude to the staff working at homeguard leasing. They have always been very professional with their dealings. They are very friendly and quick with their responses to any questions or emails we sent. I couldn't fault anything to ...
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Jun 21,2021
Jun 21,2021
1
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Homeguard leasing are a friendly and extremely helpful letting agency. I've rented with them for a while now and would highly recommend them to anyone looking to rent a property....
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Jun 19,2021
Jun 19,2021
0
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Homeguard Leasing were extremely helpful throughout the rental process. They were very organised and supplied all the relevant documents prior to moving in and ensured seamless communication with the landlord. We were given plenty of warning ahead of inspections and they were carried out in ...
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May 03,2021
May 03,2021
0
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I have used their service twice already, it has worked very well for me! I can absolutely recommend them! if i had any problem they contact me quickly and try to fix them! if i need find a flat in the future, first I definitely ...
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Feb 16,2021
Feb 16,2021
0
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I have had the pleasure of being one of Homeguard Leasing's tenants for approximately one year. The friendly, professional and helpful service provided by everyone at Homeguard Leasing has been superb. I would have no hesitations in recommending this company to anyone looking for an ...
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Jan 17,2021
Jan 17,2021
0
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This is the second time I have rented property with Homeguard Leasing and I once again had a very positive experience. The team is very kind and helpful and I always received prompted responses and support....
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Dec 30,2020
Dec 30,2020
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We've been really pleased with Homeguard Leasing during the duration of our tenancy (8 years). Every time we've had an issue, such as when the boiler broke down in the middle of winter, Elaine, Morag, and Sheena were very prompt in sending someone out to fix ...
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Dec 01,2020
Dec 01,2020
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We rented with Homeguard Leasing for just over four years. Can't fault them at all. Very responsive and helpful staff. Any issues were sorted out within a couple of days....
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Aug 21,2020
Aug 21,2020
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We have used Homeguard Leasing for over 15 years and, at all times, found them to be friendly, helpful and courteous as well as professional. They have made sure that for the most part we have had reliable tenants, sometimes not easy when the market is ...
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Jul 11,2020
Jul 11,2020
0
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Homeguard leasing have been exceptionally professional with me . This has been my 1st time as a Landlord and all staff have helped me and stepped me through the processes with patience and experience . During COVID19 this has continued . I do feel they go above and ...
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Jun 19,2020
Jun 19,2020
0
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Since the initial viewing of the property, through the quarterly checks, maintenance, updates and from leaving the property over the course of 2 years, Homeguard Leasing were nothing short of perfect.
Attentive, responsive to queries, friendly and always available.
I would have no issue using them ...
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Jun 18,2020
Jun 18,2020
0
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I was a tenant with homeguard for just over a year and found the service to be exceptional. Any issues were dealt with in a logical, timely manner. Our deposit was received promptly after lease and inspection procedure was great too. The staff are super ...
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Last updated at 4:44 PM 02/07/2018 by allAgents
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