100% sales valuation accuracy
72% sales fee satisfaction
0% lettings valuation accuracy
67% lettings fee satisfaction
Jan 20,2016
Jan 20,2016
2
people found
this helpful
this helpful
I am absolutely disgusted with the service myself and my fellow housemates have received from this letting agent. When we moved in, there was mould all over the bathroom ceiling, the house wasn't fully secure and a lot of the windows were painted shut along with there being no extractor fans in the kitchen or bathroom. We then discovered that our landlord wasn't actually a licensed landlord so it was actually illegal for him to have anyone living there, surely this is something the letting agents should look into before acting for a person wanting to let out a property?
When we went to Peter about this, he was incredibly rude about it and claimed there was nothing to be fixed then went back on his word and got most of the work done. Also my housemate wrote to him about mould growing on her windows, he told her it was her fault and she should clean it herself even though it's clearly because there is no ventilation in the property so condensation happens, no matter what we try. He also said that since we didn't pay council tax as we're all students, we should be able to afford to turn the heating on, which we do but nonetheless, has he ever been a student in London living off practically nothing? Clearly not.
I also visited the office on one occasion to see Peter, he was on the phone at the time shouting about something or other and he then proceeded to speak very loudly about his divorce. As you can imagine, this is not what I wanted to hear when entering what was meant to be a professional environment.
When I decided I wanted to move out from the property, I then was told I would have to pay even more agent fees and when I said that I wouldn't be doing that because of all of the hassle we had had when we moved in, I was personally and publicly insulted by Margaret and made to feel that my request to move out early was some massive inconvenience to the office and that I should have just sucked it up and stayed, no matter what.
I am absolutely appalled with this branch of Ellis & Co. they have caused nothing but trouble since the word go and they are absolute rogue letting agents that should not be trusted. I don't know if it's because we're a student house that they think they can mess us around, I really don't understand what it is that makes them absolutely disgusting people to deal with. In any case, STAY AWAY from this letting agent, they are nasty, nasty pieces of work!
When we went to Peter about this, he was incredibly rude about it and claimed there was nothing to be fixed then went back on his word and got most of the work done. Also my housemate wrote to him about mould growing on her windows, he told her it was her fault and she should clean it herself even though it's clearly because there is no ventilation in the property so condensation happens, no matter what we try. He also said that since we didn't pay council tax as we're all students, we should be able to afford to turn the heating on, which we do but nonetheless, has he ever been a student in London living off practically nothing? Clearly not.
I also visited the office on one occasion to see Peter, he was on the phone at the time shouting about something or other and he then proceeded to speak very loudly about his divorce. As you can imagine, this is not what I wanted to hear when entering what was meant to be a professional environment.
When I decided I wanted to move out from the property, I then was told I would have to pay even more agent fees and when I said that I wouldn't be doing that because of all of the hassle we had had when we moved in, I was personally and publicly insulted by Margaret and made to feel that my request to move out early was some massive inconvenience to the office and that I should have just sucked it up and stayed, no matter what.
I am absolutely appalled with this branch of Ellis & Co. they have caused nothing but trouble since the word go and they are absolute rogue letting agents that should not be trusted. I don't know if it's because we're a student house that they think they can mess us around, I really don't understand what it is that makes them absolutely disgusting people to deal with. In any case, STAY AWAY from this letting agent, they are nasty, nasty pieces of work!
What agent could do to change your mind?
Maybe I would have changed my mind if I was personally insulted by a member of staff, that might've helped. Oh and maybe if I didn't get a constant sense of being looked down on because I was young and seen as naive then that would change my mind.Attached Filesnbsp;
Comment on agent fees
Overcharges. Will take you for everything you've got so he can fund his BMW.
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Apr 07, 2021
Hi there. i am also renting a flat managed by Ellis and co and have already left my review. I am curious about your relationship to Peter Who has harassed me a bit deal over the Last two years. Just joined tue renters Union and now decided to stand up formyself. Do you Think a brief exchange makes sense? Thanks, Stephanie
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Latest Reviews
12th Mar 2021
reviewed by 'Stephanie'
23rd Nov 2017
reviewed by 'Nightmare!'
28th Sep 2017
reviewed by 'Valerija'
20th Jan 2016
reviewed by '56668897'
5th Jun 2015
reviewed by 'Christine'
Opening Hours
Address
Ellis & Co
29 Walm Lane
Willesden Green,London
Greater London
NW2 5SH
020 8451 7272
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 72% | £249,999 | £864,000 |
| Lettings | 0% | 67% | £560 | £1,733 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 21 | 1 | 14 | 4 | 23 | 0 | 17 | 0 | 8 | 1 |
Areas covered
- NW2
- NW10
- NW6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Mar 12,2021
Mar 12,2021
2
people found
this helpful
this helpful
** is the most arrogant, rude and disrespectful agent I ever had to deal with. Not only has he been talking down on me for the last two years, he has harassed me, discriminated against me and played me against my flat mate ( joint contract. He ...
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Nov 23,2017
Nov 23,2017
2
people found
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this helpful
We have been complaining about loud noises that have been coming from upstairs due to the bad flooring for 2 months now and the living conditions have been hell.The agency clearly doesn't care about our complaints. Our emails are constantly ignored! I mean how professional ...
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Apr 07, 2021
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(1)
Hi there. i am also renting a flat managed by Ellis and co and have already left my review. I am curious about your relationship to Peter Who has harassed me a bit deal over the Last two years. Just joined tue renters Union and now decided to stand up formyself. Do you Think a brief exchange makes sense? Thanks, Stephanie ...
Sep 28,2017
Sep 28,2017
0
people found
this helpful
this helpful
We cannot thank enough Peter and his team. Throughout the process, they have been extremely helpful and supportive. The whole process was quick and very pleasant. We love our flat and service provided by the team.
We really recommend Ellis & Co Willesden Green to anyone....
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Jan 20,2016
Jan 20,2016
2
people found
this helpful
this helpful
I am absolutely disgusted with the service myself and my fellow housemates have received from this letting agent. When we moved in, there was mould all over the bathroom ceiling, the house wasn't fully secure and a lot of the windows were painted shut along ...
read full review
read full review
What agent could do to change your mind?
Maybe I would have changed my mind if I was personally insulted by a member of staff, that might've helped. Oh and maybe if I didn't get a constant sense of being looked down on because I was young and seen as naive then that would change my mind.Attached Filesnbsp;
Comment on agent fees
Overcharges. Will take you for everything you've got so he can fund his BMW.
Was this helpful?
Yes
Yes
Apr 07, 2021
View all comments
(1)
Hi there. i am also renting a flat managed by Ellis and co and have already left my review. I am curious about your relationship to Peter Who has harassed me a bit deal over the Last two years. Just joined tue renters Union and now decided to stand up formyself. Do you Think a brief exchange makes sense? Thanks, Stephanie ...
Jun 05,2015
Jun 05,2015
0
people found
this helpful
this helpful
Alex was an absolute pleasure to deal with; he made contact quickly after my initial enquiry, he organised the viewing swiftly and was extremely quick to correspond with the landlord when my partner and I put in an offer. Everything was sorted in record time.
...
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Comment on agent fees
The admin fees are extremely low/reasonable. Estate agents get a bad rep but not this one.
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Feb 06,2015
Feb 06,2015
0
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Alex was extremely professional, personable and helpful throughout the entire process of finding a rented property in Willesden Green. What impressed me most of all, was that he always did what he said he would do; returned calls and emails promptly and turned up on ...
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Comment on agent fees
Fees about the same across all agents.
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Jan 25,2015
Jan 25,2015
0
people found
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The service i received was outstanding i didn't have to do any work as this was all done by Ellis and Co (Ross White).
The staff were always very friendly and extremely helpful.
The pictures were excellent.
I would recommend Ellis and Co to anybody ...
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Jan 14,2015
Jan 14,2015
0
people found
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Ross White served as very well indeed. He was always very helpful and very polite. He is very knowledgeable about all aspects of selling a property from the seller's and buyer's points of view as well as that of the agent. He dealt very tactfully ...
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Comment on agent fees
We are, as yet only at the exchange of contacts stage and will only know the fees at completion.
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Jan 09,2015
Jan 09,2015
0
people found
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After dealing with Ross from Ellis & Co in Willesden when purchasing a property, I felt compelled to write a review as I wanted to express how fantastic he was throughout the entire sales process. He is by far one of the best agents I have ...
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Dec 05,2014
Dec 05,2014
0
people found
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As first time buyers we went into the process of purchasing our first home with great trepidation. Talks with friends quickly turned to house-buying-horror-story competitions and the property newspapers pounded us with stressful reports. Luckily, the property we fell in love with was being marketed ...
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Dec 01,2014
Dec 01,2014
0
people found
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this helpful
I was very pleased with Alex because he was helpful, very polite, understanding and very effective. Due to time pressure I had to move in as soon as possible so I pushed Alex to speed up the process with the paperwork, deposit and everything else ...
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Comment on agent fees
Compared to other agencies , we didn't have to pay as much fees , so we were very pleased
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Nov 26,2014
Nov 26,2014
0
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I've found Ross at Ellis and Co. to be both professional and diligent.
From the moment our flat went on the market he has kept us updated, our emails and calls were always responded to swiftly.
He has stayed on top of everything throughout the ...
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Comment on agent fees
Cheaper then a lot of other local agents I received valuations from.
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Oct 29,2014
Oct 29,2014
0
people found
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I dealt with Ross in September during the sale of my flat and would recommend Ellis and Co to anyone who is looking for a professional, reliable and hassle free agent and agency.
My experience was above expectations and I am really pleased that I ...
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Oct 23,2014
Oct 23,2014
0
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I dealt with Ross who was informative, patient and professional throughout the whole process of selling my mother's property. I struggled with a lot of the jargon from our solicitor but Ross was able to explain each process in an easy to understand language which ...
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Oct 18,2014
Oct 18,2014
0
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As a first-time buyer I have been pleasantly surprised by the service provided by Ellis and co. The sale was particularly long and complicated (through no fault of the agent) and there were several occasions I felt compelled to give up! Ross made the whole ...
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Oct 14,2014
Oct 14,2014
0
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What can I say Ellis & co have been outstanding both in a professional capacity and on a personal level, Ross White who delt with the sale has worked tirelessly from start to finish on marketing our property and it was not an easy property to ...
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Comment on agent fees
For the amount of work done the fees were extremely good.
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Oct 01,2014
Oct 01,2014
0
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Ross was exceptionally proactive during the purchase process. He has an clear understanding of the market and, at times, when issues were arising, he always was there to support us and our vendors and provide different options to speed up the process....
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Aug 18,2014
Aug 18,2014
0
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Although there were a few ups and downs, Ross and the whole team acted professionally and provided good service at all times throughout the whole process to achieve a successful sale....
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Aug 14,2014
Aug 14,2014
0
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I met Ross White who was acting on behalf of the seller and assisted until a transaction could be agreed in a particularly cumbersome situation. Ross kept in permanent contact with myself and the seller making sure the information flow was ongoing, timely and transparent. ...
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Jul 29,2014
Jul 29,2014
0
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At the very beginning, Ellis and Co made it easy for us to view the property. Ross was accessible throughout the process and helped facilitate the surveys etc. He answered questions promptly, and he was straightforward....
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Jul 08,2014
Jul 08,2014
0
people found
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Ross went above and beyond to ensure that the purchase progressed as soon as possible. He was always responsive by e-mail and telephone and offered commercial advice to resolve issues. His sense of humour, enthusiasm for his job and knowledge of the area were all ...
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Jun 26,2014
Jun 26,2014
0
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We bought a flat through Ellis and Co - Ross White was our estate agent. Ross was professional and courteous throughout the process. If he needed to find out how things were progressing, he would first try to gain that information from the mortgage broker ...
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Jun 24,2014
Jun 24,2014
0
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Ross provided us with a professional, prompt and friendly service throughout the whole process. He was great at keeping us appraised of all events and progress in relation to the Buyer's position and so we never felt like we were in the dark at any ...
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May 29,2014
May 29,2014
0
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The agent was extremely helpful and made the whole process of selling my property very easy. The photos that were put online gave a very good image of the house. The agent in my opinion did everything a seller would need - from the open ...
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May 29,2014
May 29,2014
0
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Ross, had a great knowledge of the local area and advised the correct pricing for the property to be sold quickly. The right people were sent with very minimum time wasters. I was very happy with the overall package that was delivered....
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May 26,2014
May 26,2014
0
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Ross White at Ellis & Co in Willesden provided an outstanding service at a competitive price, selling our property at over 98% of the asking price. We have tried before to sell our flat using other estate agents who lost interest when the property did not sell ...
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May 15,2014
May 15,2014
0
people found
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Myself and my fiancƒÂ©e had a very hard time over 2013 and early 2014 finding our dream first home with other Estate agencies and agents. We found it very difficult in dealing with Estate agents who were either not forthcoming with information or dishonest. Even though ...
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May 14,2014
May 14,2014
0
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Ross provided a very accurate and realistic valuation which was met with no difficulty.
He marketed the property fantastically and found buyers with speed!
Every step of the process was managed efficiently, professionally, and with a personal touch.
Being over in Australia, I've felt completely ...
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Apr 30,2014
Apr 30,2014
0
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The purchase became quite complicated and there were several difficulties with the conveyancing.
Ross dealt with all the issues in a swift and professional manner, he insured that both the vendor and I were aware of the complications whilst keeping us both calm and well ...
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Mar 18,2014
Mar 18,2014
0
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Ellis & Co are a very professional Real Estate office, the staff are informative & lovely to work with. I would highly recommend this Real Estate to anyone looking to buy, sell or rent a property through....
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Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 03/01/2023, 1:44 PM by Ross WhiteComplaints Procedure
Last updated at 12:44 PM 03/01/2023 by Ross White
