Thomas and May
Merstham, RH1
2.5/5, 13 reviews
38% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction

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“Awful service. My tenant pays direct debt on the 4th, ......”

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Jan 18,2016
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By: 'MEM'
Jan 18,2016
2 people found
this helpful
Awful service. My tenant pays direct debt on the 4th, i have to chase Thomas and May constantly to get my money. Multiple follow up mails to get my money, with many unanswered. Late each month paying me. Emails system is dire. They use one email address for every employee. Disaster. Follow up is really bad. What should take 1 week max to sort takes weeks and months, with a constant bombardment of emails and phone calls. Constantly chasing them up. Terrible communication.. Their accounting department constantly makes mistakes. I do not recommend them. I could type a long list of horror stories. I am leaving them and going to a new agent.
What agent could do to change your mind?
Fees are ok. But they make too many mistakes and terrible communication, which in turn makes the fees not worth it.
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Comment on agent fees
Fees are ok. But they make too many mistakes and terrible communication, which in turn makes the fees not worth it.
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Latest Reviews

View all Reviews 13
4th Mar 2021
reviewed by 'Alex'
“I have just had a conversation with this office, after being told I would be called back 2 days ago, which ......”
2nd Jul 2019
reviewed by 'Sarah'
“I have recently sold my property using Thomas & May as my estate agent. They were very professional and so helpful ......”
19th Dec 2017
reviewed by 'Tim'
“Thomas and May handled the letting of a property I recently rented as a tenant.To say I was disappointed ......”
6th Dec 2017
reviewed by 'Zac'
“AVOID!Extremely unprofessional staff, the lady in the office was incredibly rude and forceful on the phone, shouting constantly, interrupting ......”
31st Aug 2017
reviewed by 'Michael'
“One of the best estate agents I have dealt with, I liked the personal touch, service and flexibility all the ......”
31st Aug 2017
reviewed by 'KRichardson'
“Very helpful staff, Mike has been very good Its so handy having a local estate agent I can visit and ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Thomas and May
2-3 South Parade, School Hill
Merstham
Surrey
RH1 3RA
01737 648 048

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 0% £850 £1,050
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 3 0 3 5 0 0 0 0 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
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“I have just had a conversation with this offi......”

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Mar 04,2021
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By: 'Alex'
Mar 04,2021
0 people found
this helpful
I have just had a conversation with this office, after being told I would be called back 2 days ago, which did not happen, and been told that they do not have time to make a phone calls or emails to prospective clients as they are ...
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“I have recently sold my property using Thomas......”

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Jul 02,2019
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robin
By: 'Sarah'
Jul 02,2019
0 people found
this helpful
I have recently sold my property using Thomas & May as my estate agent. They were very professional and so helpful from beginning to end. I would definitely recommend them. Robin and his staff went above and beyond....
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“Thomas and May handled the letting of a property I ......”

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Dec 19,2017
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Barbara May
By: 'Tim'
Dec 19,2017
1 people found
this helpful
Thomas and May handled the letting of a property I recently rented as a tenant. To say I was disappointed with them would be an understatement. Poor attention to detail, painfully slow and appeared to never have gone through a rental process before. Quite how ...
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Comment on agent fees
Rather expensive given the work they do for them.
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“AVOID!Extremely unprofessional staff, the lady in the office was ......”

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Dec 06,2017
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By: 'Zac'
Dec 06,2017
1 people found
this helpful
AVOID! Extremely unprofessional staff, the lady in the office was incredibly rude and forceful on the phone, shouting constantly, interrupting and being very aggressive and evasive. They flat out refused to put me in contact with the landlord to establish figures, and waited until the ...
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Comment on agent fees
shockingly bad, nearly 2 grand just to move into a double room.
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“Very helpful staff, Mike has been very good Its so ......”

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Aug 31,2017
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Mike
By: 'KRichardson'
Aug 31,2017
0 people found
this helpful
Very helpful staff, Mike has been very good Its so handy having a local estate agent I can visit and talk to rather than doing it all online. Thank you...
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“One of the best estate agents I have dealt with, ......”

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Aug 31,2017
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robin
By: 'Michael'
Aug 31,2017
0 people found
this helpful
One of the best estate agents I have dealt with, I liked the personal touch, service and flexibility all the staff I dealt with were very professional....
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Comment on agent fees
good
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“I have recently sold a property and Thomas and May, ......”

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Aug 30,2017
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Mike
By: 'Debbie668'
Aug 30,2017
0 people found
this helpful
I have recently sold a property and Thomas and May, especially Mike and Barbara have been most helpful in answering my questions and queries. I highly recommend Thomas and May...
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Comment on agent fees
Agents fee's were very reasonable.
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“I found Robin and the staff very helpful and efficient. ......”

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Aug 30,2017
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robin
By: 'D'
Aug 30,2017
0 people found
this helpful
I found Robin and the staff very helpful and efficient. Selling a property can be a stressful time and Thomas and May made it a fairly straightforward experience. Would definitely recommend. Many Thanks....
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Comment on agent fees
Good.
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“Dismal service, contacted over a week ago to contact my ......”

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Sep 15,2016
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Barbara May
By: 'Mrs'
Sep 15,2016
3 people found
this helpful
Dismal service, contacted over a week ago to contact my landlord to renew my contract - they didn't even bother calling. Today when I called they don't even know who I am or why im calling and sent my landlord a shocker of a mail. ...
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Comment on agent fees
im disgusted they can even charge fees for such a disgusting non level of service at their own leisure and pace.
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“This is a nightmare estate agent. Extremely poor customer service. ......”

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Apr 05,2016
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By: 'mc92'
Apr 05,2016
1 people found
this helpful
This is a nightmare estate agent. Extremely poor customer service. Calls not returned. Emails unanswered. Option 2, accounts on voicemail constantly goes to voicemail as it is unmanned. You have to chase up to receive rent collected and yet its blatant refusal! Office is locked up ...
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“Awful service. My tenant pays direct debt on the 4th, ......”

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Jan 18,2016
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By: 'MEM'
Jan 18,2016
2 people found
this helpful
Awful service. My tenant pays direct debt on the 4th, i have to chase Thomas and May constantly to get my money. Multiple follow up mails to get my money, with many unanswered. Late each month paying me. Emails system is dire. They use one ...
read full review
What agent could do to change your mind?
Fees are ok. But they make too many mistakes and terrible communication, which in turn makes the fees not worth it.
Attached Filesnbsp;
Comment on agent fees
Fees are ok. But they make too many mistakes and terrible communication, which in turn makes the fees not worth it.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely appalling service from the lettings department. Over the past ......”

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Nov 30,2015
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Barbara May
By: 'Ali'
Nov 30,2015
3 people found
this helpful
Absolutely appalling service from the lettings department. Over the past year or two they have consistently failed to pay the rent to me although my tenant never pays late. The rent is always at least 10 days and up to a month late. I can only ...
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What agent could do to change your mind?
Any service whatsoever would have been a bonus. They outright refuse any refund. I now manage my own letting. The sales staff seem fine. This is solely re lettings.
Attached Filesnbsp;
Comment on agent fees
Seem average for lettings. Ridiculous fees for contract renewal.
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“I have been a customer since Thomas and May took ......”

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Oct 19,2015
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By: 'Mark'
Oct 19,2015
6 people found
this helpful
I have been a customer since Thomas and May took over clients from Bairstow Eves. In that time I have regularly had to chase up rent payments to me, despite the tenant having paid the agent on time. I am in the process of complaining ...
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By: Ali
Dec 02, 2015
View all comments (1)
Hi Mark, I have had exact same problem. If you have not already contacted Surrey Consumer Advice, fill in their online form and request that they report the agent to Trading Standards. They have been very helpful but they need more reports to add weight to the complaint against them. All the best. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Thomas and May, Merstham RH1 3RA



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