95% sales valuation accuracy
98% sales fee satisfaction
Jan 17,2016
Jan 17,2016
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We sold our house in Biggleswade and were really stuck with who to put our house on the market with. There are two main players in Biggleswade, one is a big chain, and one is Thomas Morris. However it quickly became clear through our research and local Facebook groups that Thomas Morris really cares for their clients.
We had two quotes, one from TM, one from their main competitor, and although the one from the second company came in marginally lower, we soon realised that this extra cost for TM covered the cost of having beautiful professional photos taken, that made our house look so much better and brighter on Rightmove, than the dark, cluttered amateur photos that brought down the price of the second company.
We first met Phil who helped us understand exactly what TM had to offer, and we were really pleased with his explanation and reassurances. We have indoor cats that can't be let outside, and he assured me that this wasn't a problem in any way, and that the TM team would treat the house as if it was their own. He confirmed that the TM reps would make sure everyone took their shoes off so as to not dirty our light carpets, that the cats would be kept safe and not let out, and that every TM rep who did viewings would have seen the house BEFORE showing anyone around (we had an unfortunate experience with the competitor showing us around a house who had never been in it before, and couldn't answer a single one of our questions!)
We were also pleased with the valuation of the house, there seemed to be a lot of research behind the estimate, and honest feedback. We weren't shown sexy out-of-our-league numbers that would entice us in and have to be dropped later, but we also didn't feel undervalued.
As it turned out, our house had an offer within 24hrs of going on the market, and didn't even make it onto Rightmove! But when it did go up as 'sold', the photos were beautiful, and really showed our house in it's best light.
The after-sales team, dealing with Daniel & Ryan, was really great, I've never been through the house selling or buying process before, and Daniel very patiently explained how everything works, gave me advice, and was very supporting.
A true test of an estate agent, isn't when things go right, it's when things go horribly wrong.
After having an amazing run of luck, getting an offer within 24hrs at asking price, the sale progressing quickly, just a few hours before exchange was due to take place, the bottom people in the chain pulled out. The chain was close to collapsing, and everything went horribly wrong. But Daniel and Ryan gave us some great advice, helped us calm down and helped us not do anything we'd regret. Luckily we didn't need to find any new buyers as the bottom of the chain repaired itself in a few days, and we ended up completing and exchanging, 12 weeks in total (pretty good time!)
Overall we've had a great experience with Thomas Morris, I think it really helps that they're a smaller chain, they have less distractions and really care for each of their customers.
The phone was always answered, our calls were always returned if the person we were trying to get hold of was busy, and in general customer service was great!
Highly recommended.
We had two quotes, one from TM, one from their main competitor, and although the one from the second company came in marginally lower, we soon realised that this extra cost for TM covered the cost of having beautiful professional photos taken, that made our house look so much better and brighter on Rightmove, than the dark, cluttered amateur photos that brought down the price of the second company.
We first met Phil who helped us understand exactly what TM had to offer, and we were really pleased with his explanation and reassurances. We have indoor cats that can't be let outside, and he assured me that this wasn't a problem in any way, and that the TM team would treat the house as if it was their own. He confirmed that the TM reps would make sure everyone took their shoes off so as to not dirty our light carpets, that the cats would be kept safe and not let out, and that every TM rep who did viewings would have seen the house BEFORE showing anyone around (we had an unfortunate experience with the competitor showing us around a house who had never been in it before, and couldn't answer a single one of our questions!)
We were also pleased with the valuation of the house, there seemed to be a lot of research behind the estimate, and honest feedback. We weren't shown sexy out-of-our-league numbers that would entice us in and have to be dropped later, but we also didn't feel undervalued.
As it turned out, our house had an offer within 24hrs of going on the market, and didn't even make it onto Rightmove! But when it did go up as 'sold', the photos were beautiful, and really showed our house in it's best light.
The after-sales team, dealing with Daniel & Ryan, was really great, I've never been through the house selling or buying process before, and Daniel very patiently explained how everything works, gave me advice, and was very supporting.
A true test of an estate agent, isn't when things go right, it's when things go horribly wrong.
After having an amazing run of luck, getting an offer within 24hrs at asking price, the sale progressing quickly, just a few hours before exchange was due to take place, the bottom people in the chain pulled out. The chain was close to collapsing, and everything went horribly wrong. But Daniel and Ryan gave us some great advice, helped us calm down and helped us not do anything we'd regret. Luckily we didn't need to find any new buyers as the bottom of the chain repaired itself in a few days, and we ended up completing and exchanging, 12 weeks in total (pretty good time!)
Overall we've had a great experience with Thomas Morris, I think it really helps that they're a smaller chain, they have less distractions and really care for each of their customers.
The phone was always answered, our calls were always returned if the person we were trying to get hold of was busy, and in general customer service was great!
Highly recommended.
Comment on agent fees
Very reasonable, cheaper than most, and only undercut by one company who hadn't included a professional photographer.
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Jan 25, 2016
'Victoria&Nathan' Thank you very much for taking the time to submit such a detailed review of your recent dealings with our Biggleswade office. It's good to know that we also come highly recommended though other social media sites. It would appear that even though there were some issues during the sale process Ryan, Dan & Phil were able to overcome them and still managed to get you exchanged in pretty good time. It's fantastic that you feel you would highly recommend the team at Biggleswade again. I'm sure they wish you all the best in your new home.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 98% | £20,001 | £4,875,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 0 | 145 | 1 | 110 | 2 | 10 | 3 |
Areas covered
- SG18
- SG19
- MK44
- SG17
- SG16
- PE19 6RF
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 18,2023
Apr 18,2023
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Thank you Holly Watkins for providing an excellent service. Good communication and sorting everything so quickly. A new tenant was found in under 10 days. Fantadtic...
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Jun 20,2022
Jun 20,2022
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I would like to thank Daniel and all the team at Thomas Morris in Biggleswade for the excellent, professional and courteous service in the sale of my home. I cannot recommend them highly enough....
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Feb 21,2022
Feb 21,2022
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What a brilliant ,patient,professional service
Just totally committed to helping you in all aspects
Nothing was too much trouble for everyone
Always at the end of the phone always put you at ease and so helpful
They have worked tirelessly for me to achieve ...
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Dec 17,2021
Dec 17,2021
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We arranged a viewing of a house and were very impressed with the communication, especially as the estate agent had been held up in traffic. Notified right away.
Every time we have called for advice on what has been happening with our house, the whole ...
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Nov 02,2021
Nov 02,2021
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Karla, Ryan and the team at Thomas Morris Biggleswade were faultless in helping us to sell our home. We originally bought our home through them over seven years ago and went back to them as we were so pleased with the service they provided and ...
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Oct 23,2021
Oct 23,2021
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Honestly a breath of fresh air. Myself and my partner had been trying to buy a house for around 18 months, we had been let down by countless agents who lied and didn't really care about there service. Prior to using Thomas Morris we had lost 4 ...
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Jun 02,2021
Jun 02,2021
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Superb service all round
Thomas Morris in Biggleswade provided excellent support and advice from initial contact through to completion of our house sale. They were unfailingly polite and responsive whenever we contacted them for updates. They have great knowledge and expertise and use it to ...
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Apr 09,2021
Apr 09,2021
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We sold our property with Thomas Morris and we couldn't fault their service.
Daniel was friendly and we felt he really understood our property and how to market it well. He achieved our asking price just a few days after the house going on the ...
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Jan 30,2021
Jan 30,2021
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This is an update to my original review from last week.
Re: The vacant 2 bedroom house located in biggleswade that I requested to view last week, but was refused on the basis that I must prove that I'm proceedeable by using TM recommended borker.
Latest ...
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Jan 25,2021
Jan 25,2021
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I approached Thomas Morris twice to view a property in Biggleswade. Initially I was advised that I would not be eligible to view as the owners had many viewings and were in the final stages of negotiations, but that nevertheless I was welcome to make ...
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Dec 16,2020
Dec 16,2020
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We bought through this agency and, although I'm aware that they want the sale to happen so they get paid, there's a nice way to do things, and a not so nice way. This was the former and was especially welcome as we haven't moved ...
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Dec 15,2020
Dec 15,2020
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After buying a property through Thomas Morris, I couldn’t be happier with the help and support given by the team in Biggleswade Especially as I can directly compare it to the estate agents I sold my property with, who showed lack of professionalism and ...
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Aug 26,2020
Aug 26,2020
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This is the second time I have used TM Estates - the first time to buy and then to sell. Excellent service, kept me informed along the way even through unpresedented times (COVID)....
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Aug 06,2020
Aug 06,2020
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Team was very good and available daily. They've done a good job by keeping us updated daily. They were great at chasong our solicitor.
I would highly recommend them....
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Jul 28,2020
Jul 28,2020
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All staff at Thomas Morris were helpful, approachable and proactive in their approach to helping us both sell our home and buy another one.
They kept us up to date on how the market was shifting, worked with us to arrange viewings that were convenient ...
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Jun 26,2020
Jun 26,2020
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Cannot fault Thomas Morris, we've just bought a house that they were the sellers for, and every query we had was answered professionally and promptly. All the people we dealt with there were really friendly, and is also particularly recommend using their in-house mortgage broker, ...
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Jun 19,2020
Jun 19,2020
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Had a great experience with Thomas Morris Estate Agents. As first time buyers, we were unsure of the whole process and had lots of questions along the way. They were very helpful and supportive throughout the whole process. With special thanks to Jen and Martin ...
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Jun 17,2020
Jun 17,2020
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Had Daniel round in March 2020 to value our house and put it on the market, he explained everything to us, told us why he thought our house was worth his valuation, and talked about how they would market the property and what the local market ...
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Mar 25,2020
Mar 25,2020
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I have sold two properties this year with the Thomas Morris Biggleswade office which in itself is a reflection of the great service that they provide.
They are true professionals, provide great advise and direction and make it happen.
What I also like is their ...
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Feb 29,2020
Feb 29,2020
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The only way to describe the service Thomas Morris provide is excellent. They truly went above and beyond to ensure that we were well informed and things remained on the right track throughout. A special mention to Jen and Karla who were at the end ...
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Feb 10,2020
Feb 10,2020
1
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We sold and bought our home through Thomas Morris! Daniel won us over immediately when he came to value the house, he was confident and just seemed like a really nice bloke to be honest! He had come prepared having done research on the area ...
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Feb 07,2020
Feb 07,2020
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A stressful time, made a lot easier by Jenny and Ryan, who were very helpful and answered my questions promptly !...
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Feb 05,2020
Feb 05,2020
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Sold our house very quickly and were very helpful.
Team kept you informed all along the way.
We also purchased our house with them and again couldn't fault....
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Jan 20,2020
Jan 20,2020
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We have just completed on our house sale with Thomas Morris and we can honestly say they were fantastic throughout the whole process. From start to finish we were kept updated regularly on proceedings and supported when needed to be. The whole team at Thomas ...
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Jan 17,2020
Jan 17,2020
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We were pleased to receive a very professional, honest and successful service from the team at Thomas Morris. Daniel and Ryan went above and beyond what we expected in terms of communication, support and advice. Thank you - we would absolutely recommend your services!!...
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Jan 16,2020
Jan 16,2020
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Very happy with all aspects of the process (including obtaining a mortgage) and would both recommend to other and use again in the future....
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Jan 10,2020
Jan 10,2020
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Karla and the team were great at chasing and following up all the issues needed to complete the purchase. Communication (even over Xmas and new years) was great throughout....
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Jan 03,2020
Jan 03,2020
2
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Brilliant team at Thomas Morris Biggleswade. I first approached them in June when I was looking to sell my property and from that first conversation with them they have been amazing. They kept me up to date with new properties hitting the market with them ...
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Jan 04, 2020
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'Cheri-anne brooker' Thank you for your five star review of your recent experience with our office in Biggleswade. Great to hear that you felt they were amazing from the outset. Karla and Dan will be delighted to see your comments. ...
Dec 21,2019
Dec 21,2019
1
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Thomas Morris have been excellent all the way through my first experience of purchasing a property. They were communicative, helpful and friendly at all times....
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Jan 04, 2020
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'Cassandra Durant' Thanks for taking the time to write a five star review of your recent experience as a first time buyer. Great to hear that you felt the team were helpful and friendly throughout and communicated so well. Karla and Martin will be very pleased to see your comments. ...
Dec 18,2019
Dec 18,2019
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We have been absolutely impressed with the whole team!
Very spot on from the start making sure we receive personalised viewing suggestions- this has made things easier for us to pick up some lovely properties to view.
Special thanks to Martin he has been amazing ...
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Jan 04, 2020
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'Ioana Apostu' Thank you so much for making time to write a review for our team at Biggleswade. So nice to hear that they all impressed you throughout your purchase. Great to hear how supportive you felt they were. I know Karla, Martin and Jenny will be very pleased to see your comments. ...
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Last updated at 11:20 AM 16/04/2018 by allAgents
Best Estate Agent in Biggleswade 
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