Sutton Mann, Sutton, SM1
4.4/5, 52 reviews
85% recommended
94% sales valuation accuracy
96% sales fee satisfaction
80% lettings valuation accuracy
80% lettings fee satisfaction

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“I would have given 0 stars if this was an option.......”

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Jan 16,2016
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By: 'HadEnoughofThisLandlord'
Jan 16,2016
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I would have given 0 stars if this was an option.
I have had experienced nothing but problems since I began my tenancy with a Mann Countrywide property. The average wait for repairs is 2 months - with empty apologies and empty promises of rectifying the problem swiftly. The landlord drags his feet with all repairs etc. however, I am the one who needs to be flexible to 'understand the landlords financial position'.
The estate agent's property management should understand this is having a detrimental affect on their ability to provide at best a satisfactory service to their customer/client.

My previous estate agent, AL, were much better than this agent and they never even managed my property in this capacity - yet they did more for me than Mann have.
What agent could do to change your mind?
Fees were terrible considering what you get in return - nothing! Late fees for rent yet its ok to have wait 2-3 months for repairs with no fee to be paid by the agent to the tenant
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Comment on agent fees
Fees were terrible considering what you get in return - nothing! Late fees for rent yet its ok to have wait 2-3 months for repairs with no fee to be paid by the agent to the tenant
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Latest Reviews

View all Reviews 52
26th May 2023
reviewed by 'Ms Anne De Lima'
“I highly recommend Jonathan Davis, as his work as Property Manager at Mann has been outstanding. In an ongoing complicated ......”
28th Mar 2023
reviewed by 'Carole FINBOW'
“We dealt with Khush at the Sutton branch. She was super helpful, professional and polite throughout. Best of all from ......”
21st Oct 2022
reviewed by 'David Hill'
“Excellent service from Philip Bullman and his staff, sold my late mothers flat quickly and efficiently with minimal involvement from ......”
26th May 2022
reviewed by 'LUANA'
“We just wanted to say a big thank you to Petya working at Mann, Sutton. Very professional, polite and helpful ......”
8th May 2022
reviewed by 'Tamsin'
“Fantastic support from Jon Claustres from start to finish. Excellent advice and guidance throughout the process of letting my property ......”
18th May 2021
reviewed by 'dave'
“I just want to say a huge thank you to James Howard and Hayley Bosdet for an outstanding level of ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Mann
40 High Street
Sutton
Greater London
SM1 1HF
02086429431

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 96% £142,500 £680,000
Lettings 80% 80% £825 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 4 4 17 0 14 1 1 3
Areas covered
  • SM1
  • Sutton, Wallington, Carshalton, Cheam
  • SM2
  • Banstead, Morden, Worcester Park, New Malden
  • SM3
  • Tolworth, Surbiton, Chessington, Epsom, Ewell
  • SM4
  • SM5
  • SM6
  • SM7
  • KT4
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Great Sevice...”

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May 26,2023
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Jonathan
By: 'Ms Anne De Lima'
May 26,2023
0 people found
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I highly recommend Jonathan Davis, as his work as Property Manager at Mann has been outstanding. In an ongoing complicated situation, he has proven to have ecellent mediation and communication skills and has worked tirelessly towards resolving the problems encountered. He has negotiated and dealt ...
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“We dealt with Khush at the Sutton branch. She......”

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Mar 28,2023
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Khush
By: 'Carole FINBOW'
Mar 28,2023
0 people found
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We dealt with Khush at the Sutton branch. She was super helpful, professional and polite throughout. Best of all from a Landlord's point of view Khush found us a new tenant extremely quickly, thereby minimising our void period and at an increased, better monthly rent ...
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“Excellent service from Philip Bullman and his......”

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Oct 21,2022
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Philip
By: 'David Hill'
Oct 21,2022
0 people found
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Excellent service from Philip Bullman and his staff, sold my late mothers flat quickly and efficiently with minimal involvement from me . Delighted with the result and the price !...
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“We just wanted to say a big thank you to Pety......”

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May 26,2022
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Petya
By: 'LUANA'
May 26,2022
0 people found
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We just wanted to say a big thank you to Petya working at Mann, Sutton. Very professional, polite and helpful throughout our property search. Couldn't be happier with the service received. Thank you! Luana and Marius...
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“Fantastic support from Jon Claustres from sta......”

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May 08,2022
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Jonathan Claustres
By: 'Tamsin'
May 08,2022
0 people found
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Fantastic support from Jon Claustres from start to finish. Excellent advice and guidance throughout the process of letting my property promptly and for a fair rental. Exceeded my expectations. Thank you Jon!...
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“I just want to say a huge thank you to James ......”

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May 18,2021
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Hayley
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Jonathan Claustres
By: 'dave'
May 18,2021
0 people found
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I just want to say a huge thank you to James Howard and Hayley Bosdet for an outstanding level of service. I am returning to the UK from Portugal which has been difficult but these guys are worth their weight in gold, they have patience ...
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“Friendly and professional customer service...”

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Mar 25,2021
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Jonathan Claustres
By: 'Gemma'
Mar 25,2021
0 people found
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The team at Mann lettings have been absolutely fantastic. Right from our initial phone enquiry through to viewings and subsequent tenancy set up they have gone over and above making the whole process a positive experience. Jon and James have been a pleasure to deal ...
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“I couldn't be happier with the service from M......”

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Jul 31,2020
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Charles Talbutt
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Janene
By: 'Richard'
Jul 31,2020
0 people found
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I couldn't be happier with the service from Mann, Sutton. Our agent, Charles Talbutt, was professional, knowledgeable and persistent. We ended up getting more for the property than we had anticipated, and this was down to Charles' diligence and hard work. Thank you!...
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“Formidable. Cannot recommend them enough....”

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May 22,2020
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Charles Talbutt
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Janene
By: 'Lieta'
May 22,2020
0 people found
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The team at Mann in Sutton have been formidable throughout. Unfortunately, after securing a buyer within a week, the opportunity was lost through no fault of the agency. They were relentless in re-marketing the property, finally securing another buyer. When the sale process was caught ...
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“Got house from owner directly without agency involvement.And also ......”

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May 19,2020
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By: 'Vimala'
May 19,2020
0 people found
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Got house from owner directly without agency involvement.And also paid holding deposit(196£) to rent the property. Later I am personally impacted with organization decisions due to Covid-19 situation due to which I might return to my home country. Landlord understood my situation and they ...
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“MAN Sutton were very friendly and accommodati......”

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Feb 05,2020
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Charles Talbutt
By: 'Radoslav'
Feb 05,2020
1 people found
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MAN Sutton were very friendly and accommodating, especially Charles who was very helpful from day one. I woul definitely use them again....
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“Flat purchase in Sutton...”

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Feb 02,2020
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Charles Talbutt
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Charles Talbutt
By: 'Iain'
Feb 02,2020
0 people found
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Charles and Graeme were very helpful throughout the whole process of buying a flat. Unlike other estate agents I have previously used, they always answered emails and calls and they actually followed up on the subject discussed. I felt they were very trustworthy and would ...
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“Excellent Service...”

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Jan 03,2020
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Charles Talbutt
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Janene
By: 'Anish'
Jan 03,2020
0 people found
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Purchased my first property through Mann Countrywide and was more than happy with the service they provided. The support from Charles and Janene was second to none and really helped to push the completion over the line before Christmas. Many thanks to them both....
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“I wanted to sell a 2-bed apartment in Sutton,......”

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Dec 03,2019
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Charles Talbutt
By: 'Charles'
Dec 03,2019
0 people found
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I wanted to sell a 2-bed apartment in Sutton, recently refurbished. Charles Talbutt was the Mann agent who dealt with the sale. He was knowledgeable about the block and previous sales there. The purchaser was what I would call fussy and Charles dealt with him ...
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“Great Service...”

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Sep 30,2019
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Jonathan Claustres
By: 'Sean'
Sep 30,2019
1 people found
this helpful
Moved into a property within 6 days of the 1st viewing. Everything done through the agent was quick, easy to understand and professional Thanks to Jon Claustres for helping with the process...
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“Jon is highly personable, down to earth and o......”

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Sep 11,2019
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Jonathan Claustres
By: 'Caroline'
Sep 11,2019
0 people found
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Jon is highly personable, down to earth and offers practical advice on rental issues. He is determined to do his best for his clients be they landlords or tenants. I knew he would find me a tenant quickly. We remain in touch in the early ...
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“We were really happy ith the service.We sold......”

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Aug 26,2019
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Janene
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Charles Talbutt
By: 'katarzyna'
Aug 26,2019
0 people found
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We were really happy ith the service. We sold the property first time but for sure in the future we will go ahead with Mann if we needed....
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“Excellent advice backed up with solid sales.......”

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Jul 23,2019
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Charles Talbutt
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Chevali
By: 'Paul'
Jul 23,2019
0 people found
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Excellent advice backed up with solid sales. Initial meeting with Mann was disappointing for us in that they gave us an evaluation that was way below what we expected. However, it was clear that Charles had done his homework and by the time we were ...
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“Management need replacing...”

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Nov 13,2018
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By: 'PaulineTaff'
Nov 13,2018
1 people found
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After leaving a brilliant review earlier with the work Mann & Co, Sutton SM1 were doing for us it all went downhill once Chevali went on holiday. After securing a buyer, sadly they pulled out as one of the investors couldn't proceed. We had verbal confirmation ...
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Comment on agent fees
Fixed Fee
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“Great Team...”

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Oct 10,2018
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Chevali
By: 'Pauline'
Oct 10,2018
0 people found
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Having had a bad experience with Cubitt & West and Barnard Marcus we were pleasantly surprised when we moved to Mann & Co in Sutton. We signed on the Monday and had viewings on the Tuesday and continued to have viewings before the house went online. Chevali ...
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Comment on agent fees
We settled on a fixed fee
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“helpful agent's...”

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Jul 26,2018
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Alicja
By: 'a'
Jul 26,2018
0 people found
this helpful
Just take this opportunity to say a massive thanks to your sutton team. A special thanks to your beautiful young lady named (ALICJA CHOLEWA) withing your Sutton, for her professionalism, friendly and helpfulness in enabling me to moved to the property 96 Ambleside Gardens SM2 5HN ...
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One of the best around!
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“Sales...”

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Mar 24,2018
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By: 'Lisa'
Mar 24,2018
0 people found
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I was particularly impressed with Andrew Bryant who did the valuation and gave some very helpful & ingenious advice about creating a second bed that didn't cost anything. Harry Court I particularly found helpful with the viewings and he showed great kindness to me on tough ...
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Comment on agent fees
They were ok
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“Janene was brilliant. Our house purchase had taken a while ......”

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Sep 04,2017
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Janene
By: 'jamesh'
Sep 04,2017
0 people found
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Janene was brilliant. Our house purchase had taken a while because of the chain above breaking but because Janene was great at communicating with us it wasn't a stressful experience. When things finally got moving she did a great job of moving things along to ...
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“Fantastic service from beginning to end. Janene and Ben were ......”

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Aug 09,2017
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Janene
By: 'John'
Aug 09,2017
0 people found
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Fantastic service from beginning to end. Janene and Ben were professional, efficient, chased things up and kept us updated - we couldn't have asked for more. Thank you so much!...
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“Had extremely helpful technical advice about what may constitute communal ......”

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Mar 06,2017
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Mehmet
By: 'Landlord'
Mar 06,2017
0 people found
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Had extremely helpful technical advice about what may constitute communal area of the property which resulted in me saving £800. Instead of simply accepting instruction Mehmet took the time and trouble to phone and give his expert advice. Exactly what I was hoping for when decided ...
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Comment on agent fees
Worth every penny.
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“Mann were great throughout the whole purchasing process, Janene made ......”

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Dec 29,2016
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Janene
By: 'ChristopherJeppesen'
Dec 29,2016
0 people found
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Mann were great throughout the whole purchasing process, Janene made sure to update me wherever possible and was wonderfully tenacious in ensuring the final missing piece of the purchasing puzzle was retrieved ASAP....
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Comment on agent fees
As the purchaser I did not incur any fees.
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“Great customer service, Ben was really helpful and made sure ......”

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Dec 19,2016
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Ben
By: 'Sue'
Dec 19,2016
0 people found
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Great customer service, Ben was really helpful and made sure he stayed in touch and updated us all the way through the sale....
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Comment on agent fees
Reasonable for the amount of work they put in
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“It was not the easiest of sales but I can ......”

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Dec 19,2016
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Ben
By: 'Abai'
Dec 19,2016
0 people found
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It was not the easiest of sales but I can not fault Ben and Janene for there hard work. It was all ok in the end and I would highly recommend them...
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NA
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“Dealt with in a friendly and professional manner and nothing ......”

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Dec 18,2016
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Ben
By: 'Paul'
Dec 18,2016
0 people found
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Dealt with in a friendly and professional manner and nothing was ever a problem. Always easy to contact as was the office as well....
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Comment on agent fees
Agent's are always high!!
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“Ben and Janene worked tirelessly to get our move going. ......”

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Dec 16,2016
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Ben
By: 'sec'
Dec 16,2016
0 people found
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Ben and Janene worked tirelessly to get our move going. We had a really hard time from our buyer and they spent hours on the phone working above and beyond to keep things moving. Always keeping in touch when they said they would Which other ...
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Staff picture Jonathan Claustres
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Staff picture Charles Talbutt
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:45 PM 21/12/2016 by Ben Albon

Awards won by Mann, Sutton SM1 1HF



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