Spencer James Residential
London, E16
4.8/5, 192 reviews
97% recommended
100% sales valuation accuracy
86% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“Being a student I obviously don't know much about renting ......”

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Jan 14,2012
Minithumbup
By: 'Sam'
Jan 14,2012
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Being a student I obviously don't know much about renting a house. Myself and my two friends needed to rent a place for year 2 of our university course, and having a terrible experience with a previous company [Foxtons] we were very biased about using another.

A friend of ours recommended Spencer James to us after they managed to get a property almost right next to our university, so we thought we'd give them a go. Andy was very understanding with us being students and gave us the choice between three flats in the same area as our friend. He didn't rush through the viewings, he repeated things when we asked [I have a slight problem understanding technical words, so if I said I didn't understand he politely said it in an easier way] and eventually we settled upon one of the flats, the flat literally next door to the people that recommended us.

At first there were problems, I'm not going to lie. The previous tenants took their time moving out and we kept being told the wrong move in dates, the repairs, painters and cleaners took their sweet time doing their work, but he kept us up to date on everything going on after we expressed our concern about being able to move in before uni started up again.

However, I would still highly recommend him, as even though sometimes it takes a few mentions, he gets the job done in the end. He's great, especially with students as he knows that they won't know 100% what is going on unless they've lived away from home before, and lets face it most students going into Year 2 are buying their first property. He can be a little sarcastic at times but it's not in an intended rude way.

Overall, I'm pleased with my service with Spencer James and I highly recommend them to anyone in my area looking for their first property to rent, especially students.
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Latest Reviews

View all Reviews 192
13th Nov 2024
reviewed by 'Ejiro'
“Good service and follow up via emails and calls by Aneesa Khan on maintenance issues in the apartment. The emails ......”
19th Feb 2024
reviewed by 'Jasmine'
“RUN!!!!This is undeniably the WORST company to let a flat from in all of the UK. My experience from ......”
6th Nov 2023
reviewed by 'Ruby'
“Great proactive and personable service from Spencer James. They provided constant updates regularly and supported me throughout the entire process. ......”
6th Jun 2023
reviewed by 'Chris'
“I couldn't be more impressed with Andy Panteli's professionalism and dedication. Andy has always demonstrated that he exceeds all expectations. ......”
28th Dec 2022
reviewed by 'Rebecca'
“Amazing service! The staff are professional, easily accessible and dealt with any issues I had promptly. A special thanks to ......”
29th Nov 2022
reviewed by 'Libertina'
“The property and service we have received so far has been lovely. We get substantial responses to our emails. I ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 10:00 - 04:00
  • Sunday: Closed
Address

Spencer James Residential
8a Hartlepool Court
London
Greater London
E16 2RL
02074743636

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 86% £163,000 £582,500
Lettings 100% 99% £900 £2,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
52 0 96 4 13 0 19 0 7 1
Areas covered
  • E16
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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London, E16
London, SW1W

“Maintenance issues...”

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Nov 13,2024
Minithumbup
By: 'Ejiro'
Nov 13,2024
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Good service and follow up via emails and calls by Aneesa Khan on maintenance issues in the apartment. The emails and calls were responded to promptly....
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“RUN!!!...”

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Feb 19,2024
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By: 'Jasmine'
Feb 19,2024
1 people found
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RUN!!!! This is undeniably the WORST company to let a flat from in all of the UK. My experience from day 1 was nothing but a horrible experience. Every person that works here is incompetent and just RUDE and will speak down on you as if ...
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“Five Star Review - Great Personable Service...”

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Nov 06,2023
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By: 'Ruby'
Nov 06,2023
0 people found
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Great proactive and personable service from Spencer James. They provided constant updates regularly and supported me throughout the entire process. I dealt with Thomas Cann and Andy Panteli. Even after moving into my property, they have still been helping me, which is very rare for ...
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“I couldn't be more impressed with Andy Pantel......”

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Jun 06,2023
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By: 'Chris'
Jun 06,2023
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I couldn't be more impressed with Andy Panteli's professionalism and dedication. Andy has always demonstrated that he exceeds all expectations. Thank you Andy for your help, advice and time....
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“Amazing service! The staff are professional, ......”

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Dec 28,2022
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By: 'Rebecca'
Dec 28,2022
0 people found
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Amazing service! The staff are professional, easily accessible and dealt with any issues I had promptly. A special thanks to Andy for all the support and helping me find my beautiful home. Thank you 😊...
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“The property and service we have received so ......”

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Nov 29,2022
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By: 'Libertina'
Nov 29,2022
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The property and service we have received so far has been lovely. We get substantial responses to our emails. I would highly recommend their service...
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“Thank you Andy!...”

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Aug 26,2022
Minithumbup
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By: 'Brooklyn'
Aug 26,2022
1 people found
this helpful
We were just browsing the shop window and Andy approached us, we asked about a duplex third and fourth floor apartment but he recommended not to view due to us having two children. He listened to what we needed and advised he had just valued ...
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“Great Agents and Great Company...”

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Jun 28,2022
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By: 'Adam Lynch'
Jun 28,2022
0 people found
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Andreas Panteli has been extremely helpful in rental thus far. Any query raised is always dealt with swiftly and effectively and has made for an easy living situation. I would highly recommend Spencer James to anyone looking in this area....
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“Andreas Panteli...”

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Jun 25,2022
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By: 'Shadab Khan'
Jun 25,2022
2 people found
this helpful
The best agent I have met so far is Andreas Panteli. He helped us move in to a property at King George V, his dedication to his work was exceptional. When we moved in, our kid was barely 1 year old which Andy (as we use ...
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“Andreas Pateli...”

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Jun 21,2022
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By: 'kanchan'
Jun 21,2022
1 people found
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We rented a flat via Andreas Pateli a couple of weeks ago. I would like to mention that Andy has been very helful, kind in answering all our queries before and even after we signed the contract, whenever I had a question, Andy has been ...
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“Andy (Andreas Panteli) from Spencer James Res......”

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Jun 21,2022
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By: 'Gauri'
Jun 21,2022
1 people found
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Andy (Andreas Panteli) from Spencer James Residential helped us find the perfect apartment to rent. He carefully listened to all our requirements and was very helpful in guiding us through the entire process, and made everything super smooth and efficient....
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“Efficient, professional + supportive....”

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May 30,2022
Minithumbup
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By: 'Theo'
May 30,2022
1 people found
this helpful
Exceptional level of understanding our needs - Andy (the agent dealing our let) was super professional throughout the process. Very easy to contact and showed a great amount of care throughout - and continues to do so. All our demands have been met and dealt ...
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“Incredible service!...”

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May 30,2022
Minithumbup
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By: 'Andriana'
May 30,2022
1 people found
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Incredible service! Any questions or queries we have had about the tenancy or property have always been answered quickly and with care. We really feel looked after and couldn’t be happier! Thank you...
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“Extremely happy with the customer service by ......”

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Jul 23,2021
Minithumbup
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By: 'Entokela Uka'
Jul 23,2021
1 people found
this helpful
Extremely happy with the customer service by Andreas Panteli (Andy).Very professional,helpful and efficient.I just rented a property with his help and I am really happy.Great agent, well done...
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“Great company...”

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Jun 26,2021
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By: 'Veronica'
Jun 26,2021
0 people found
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We used Spencer James a few months ago to find a flat. Andy has been really amazing and helped to find us the perfect home. The service is second to none, always there if you need them. Really recommend this company, particularly Andy who is ...
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“Great Staff and Service...”

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Jun 16,2021
Minithumbup
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By: 'Jay Simpson'
Jun 16,2021
0 people found
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Have know about Spencer James for a long while. Staff always friendly and knowledgable. Very helpful in getting me going being a Landlord. Would recommend you give them a call....
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“Fantastic Lettings and Property Management Agency...”

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Mar 20,2021
Minithumbup
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By: 'Amit Patel'
Mar 20,2021
0 people found
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I have been using Spencer James for a couple years now and my experience with them has literally been 5 star. They are a superbly run property management and lettings agency. They always go seem above and beyond. Not only do they find good tenants, they ...
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“Thank you Andreas...”

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Jan 27,2021
Minithumbup
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By: 'Mothy'
Jan 27,2021
0 people found
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Andreas has been great. Thank you for your help! We also love the new space and the move-in was very fast/ swift...
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“Great service!...”

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Jan 26,2021
Minithumbup
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By: 'Laura V'
Jan 26,2021
1 people found
this helpful
I would like to thank you guys for making all the renting process easy and efficient. In particular I d like to thank Andy Panteli for being super proactive and supporting us in all our requests. Great job!...
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“Property was let very quickly with long stand......”

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Jan 12,2021
Minithumbup
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By: 'Kent O'
Jan 12,2021
1 people found
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Property was let very quickly with long standing tenants; Guidance and advise was provided throughout from start to finish as I was a first time landlord. Highly recommended....
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“A brilliant service, very friendly, always he......”

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Sep 26,2020
Minithumbup
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By: 'Andrew'
Sep 26,2020
0 people found
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A brilliant service, very friendly, always helpful, honest advice, found excellent tenants very quickly and took on all the hard work all for a very fare fee. I believe also provided the tenants with excellent service....
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“Spencer James is an agency that is very under......”

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Aug 03,2020
Minithumbup
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By: 'Noar'
Aug 03,2020
0 people found
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Spencer James is an agency that is very understanding. Everyone who works there listen to you and are very helpful....
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“Excellent agency!!...”

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Jul 21,2020
Minithumbup
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By: 'Vay'
Jul 21,2020
0 people found
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I have been with Spencer James for 9 years and they have never failed to deliver. Andy is friendly, efficient and reliable. His professionalism and attitude has brought us great tenants and nothing seems too much trouble for him. I would highly recommend SJ!...
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“Great team, excellent customer service. Spec......”

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Nov 07,2019
Minithumbup
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By: 'Vinod'
Nov 07,2019
0 people found
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Great team, excellent customer service. Special thanks to Andy for his professionalism and dedication. He's always there to help even beyond the call of his duty....
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“Spencer James Estate Agents...”

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Nov 01,2019
Minithumbup
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By: 'James'
Nov 01,2019
0 people found
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Helpful staff with quick responses should you need anything. They find properties suitable for you at the best value for money....
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“5 star service...”

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Oct 31,2019
Minithumbup
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By: 'Bruno'
Oct 31,2019
1 people found
this helpful
I have been with us agency for 5 years and they have never let me down on any occasion. They are approachable and understanding, and very quickly come to your help when needed. Andy in particular was very knowledgeable and friendly to deal with. Strongly recommend!...
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“I rented an apartment through the agency and ......”

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Oct 29,2019
Minithumbup
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By: 'Olawale'
Oct 29,2019
1 people found
this helpful
I rented an apartment through the agency and got good professional service. They answer calls immediately and are very professional. They were also able to resolve the few issues I had quickly. Andy is exceptional and very helpful in making my settling into the area ...
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“The best letting manager...”

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May 09,2019
Minithumbup
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By: 'Crystel'
May 09,2019
0 people found
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Andy was very helpful and he ensure that our property documentation would go smoothly. He is the best , he always check up on us how we doing and he is a person who cares for their tenant!! Very thankful...
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Comment on agent fees
They deserve all the fees !!
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“Amazing Agent...”

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Apr 12,2019
Minithumbup
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By: 'CP'
Apr 12,2019
0 people found
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Andy was super helpful and efficient during the move in process which is usually quite stressful. Really happy with the apartment, it's exactly what I was looking for...
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“Great service...”

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Jun 14,2018
Minithumbup
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By: 'Steve'
Jun 14,2018
0 people found
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Bought my flat from them 6 years ago and family recommended them to rent out the flat. Great service, quick to respond and deal with any issues with properly or tenants. Saved me a few quid as well fixing minor issues without expensive tradesmen. Would recommend ...
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Comment on agent fees
Fees a reasonable, management recommend if you are first time landlord. Fees are transparent.
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Vendor Fees

1.5% plus vat

Landlord Fees

12% plus vat

Tenant Fees

No fees set.
Last updated at 20/10/2022, 11:30 AM by James Bisset
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:30 AM 20/10/2022 by James Bisset

Awards won by Spencer James Residential, London E16 2RL



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