Western Road, Brighton, BN1
2.1/5, 31 reviews
32% recommended
60% sales valuation accuracy
83% sales fee satisfaction
40% lettings valuation accuracy
62% lettings fee satisfaction

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“We chose to go with the top level, ie most ......”

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Jan 05,2016
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By: 'Tanya'
Jan 05,2016
3 people found
this helpful
We chose to go with the top level, ie most expensive, management fee as we lived in London and we wanted the assurance of Fox and Sons managing all aspects of our property for us. First of all, they are not local - any time a problem occurred, we spoke to a call centre miles away. They sent in a plumber who did such shoddy work we are having to get it redone now, they put a tenant in who blocked up all our windows with tape, filling the place with mildew, and Fox and Sons took no measures to resolve this or visit the property and limit the damage. All in all, they were greedy, soulless agents whom I could not recommend to anybody, and we are paying the consequences of being with them for a year and are having to totally redecorate the property, using up all the money we earned from renting it out. Beware.
What agent could do to change your mind?
We would never again chose top level fees because you did not earn it, you did not protect our property.
Attached Filesnbsp;
Comment on agent fees
We would never again chose top level fees because you did not earn it, you did not protect our property.
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Latest Reviews

View all Reviews 31
23rd Jun 2024
reviewed by 'Jack Ward'
“We are very grateful to Fox & Sons for facilitating our the move into our new flat. James Turner in particular ......”
22nd Sep 2023
reviewed by 'Marina'
“We are so grateful to Fox & Sons for finding us a beautiful apartment at a great price. A special mention ......”
10th Mar 2023
reviewed by 'Grace'
“AVOID LIKE THE PLAGUE IF YOU WANT TO BE AN ETHICAL LANDLORD (or to be a happy tenant when you ......”
30th Aug 2022
reviewed by 'Amin'
“Alex was extremely professional and very helpful throughout the tenancy process. The whole team were very accessible and always reply ......”
4th Aug 2022
reviewed by 'Patrick'
“Terrible company ! Take ya money quickly enough, never dealt with Maintainence, took us a year just to get landlords number ......”
20th Dec 2021
reviewed by 'Nicholas'
“I had a great experience moving into my new flat in hove...thanks to very young, friendly and professional staff ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: 11:00 - 14:00
Address

Fox & Sons
117-118 Western Road
Brighton
East Sussex
BN1 2AD
01273 777000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 83% £260,000 £260,000
Lettings 40% 62% £800 £1,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 3 7 10 1 2 0 3 0 3
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“We are very grateful to Fox & Sons for facili......”

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Jun 23,2024
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James
By: 'Jack Ward'
Jun 23,2024
0 people found
this helpful
We are very grateful to Fox & Sons for facilitating our the move into our new flat. James Turner in particular was very helpful, giving us the information we needed and responding to our emails promptly. The move went very smoothly and we are happy to ...
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“Amazing Service!...”

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Sep 22,2023
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Issy
By: 'Marina'
Sep 22,2023
0 people found
this helpful
We are so grateful to Fox & Sons for finding us a beautiful apartment at a great price. A special mention to Issy who made the whole process easy and stress free. Issy was kind, attentive and supportive throughout and made sure that the apartment was ...
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“Avoid if you want to be an ethical landlord or happy tenant...”

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Mar 10,2023
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By: 'Grace'
Mar 10,2023
5 people found
this helpful
AVOID LIKE THE PLAGUE IF YOU WANT TO BE AN ETHICAL LANDLORD (or to be a happy tenant when you move out). I had heard the lettings reputation of Fox & Sons had long before renting with them, but decided to give them the benefit of ...
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“Alex was extremely professional and very help......”

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Aug 30,2022
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Alex
By: 'Amin'
Aug 30,2022
0 people found
this helpful
Alex was extremely professional and very helpful throughout the tenancy process. The whole team were very accessible and always reply to my email and answer my queries....
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“Terrible company ! Take ya money quickly enou......”

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Aug 04,2022
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By: 'Patrick'
Aug 04,2022
2 people found
this helpful
Terrible company ! Take ya money quickly enough, never dealt with Maintainence, took us a year just to get landlords number to get something done, the flat we moved into was disgusting! Now I’m waiting for my deposit and are being passed pillar to post. ...
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“I had a great experience moving into my new f......”

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Dec 20,2021
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By: 'Nicholas'
Dec 20,2021
0 people found
this helpful
I had a great experience moving into my new flat in hove...thanks to very young, friendly and professional staff at this branch. I would highly recommend to others....
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“Illegal behaviour...”

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Aug 09,2021
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By: 'Matt Henry'
Aug 09,2021
1 people found
this helpful
Fox and Sons entered my friends property on Landsdowne Place without permission, after being told that she would want me to meet them there and refusing entry otherwise. Fox and Sons are well aware that this is trespassing, which is a criminal act. Tenants have ...
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“Hi just wanted to say a big thank you on help......”

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Mar 08,2021
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Alex
By: 'Giuseppe'
Mar 08,2021
0 people found
this helpful
Hi just wanted to say a big thank you on helping myself and my girlfriend on our search for a flat recently.Very efficient and professional job particularly from the lovely Alex Murdoch! Keep up the good job guys!...
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“Do not use Fox and Sons to manage your proper......”

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Mar 04,2020
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All
By: 'Naomi'
Mar 04,2020
1 people found
this helpful
Do not use Fox and Sons to manage your property. Their service is appalling and my property was ruined because of their negligence. The staff were always changing and I had about 5 different people "managjng" my property when clearly i was the only one who ...
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“Avoid at all costs!...”

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Aug 04,2019
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Dominic
By: 'Lee'
Aug 04,2019
6 people found
this helpful
Appalling service provided - we were awarded compensation by The Property Ombudsman due to the terrible work by Fox & Sons. Do not entrust your property sale to them. Absolutely avoid at all costs....
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By: Amanda Booth
Oct 08, 2019
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I'm currently awaiting an outcome from the property ombudsman following my appalling experience with Fox & Sons Brighton. Can you advise the approximate timescale involved? Thanks ...

“The worst Agency I have tried!...”

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Jul 27,2019
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By: 'aly'
Jul 27,2019
4 people found
this helpful
The worst Agency I have tried throughout my three-year stay in Brighton! They advertised a property, handled the viewing and handled most of the paperwork but when the landlord blocked me to avoid returning the deposit they said that they don't manage the property and ...
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“APPALLING CUSTOMER SERVICE...”

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Jul 23,2019
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By: 'Amanda'
Jul 23,2019
2 people found
this helpful
I have used this agency as a landlord for the last year not necessarily through choice but the property was inherited from my father. Despite a sitting tenant and therefore their only responsibility is collecting a monthly rental from the tenant, they are so totally ...
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“Poor service...”

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Jun 14,2019
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By: 'G'
Jun 14,2019
2 people found
this helpful
Unessecary phone calls without having any product or service to offer. They need to find market information themselves and not bother customers in trying to obtain it....
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“Pressure Pressure Pressure!...”

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Mar 13,2019
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William
By: 'monkeynuts'
Mar 13,2019
3 people found
this helpful
If you're reading this, PLEASE stop calling me. I have an offer accepted on another property and I don't appreciate your calls at the crack of dawn. I know you have commission to make, but make it someone else....
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Comment on agent fees
In selling my place, exorbitant - which is why I went with another agent.
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“Dreadful, unprofessional, incompetent...”

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Jan 23,2019
Minithumbdown
By: 'Frustrated'
Jan 23,2019
1 people found
this helpful
Our chain has been going for nearly four months and is on the verge of collapsing because of this office's incompetence and unprofessionalism. They don't return any phone calls, they don't chase and there is no sense of urgency. They are the worst estate agency ...
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“awful staff...”

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Jul 24,2018
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By: 'Siz'
Jul 24,2018
8 people found
this helpful
the staff are the dreadful, they dont know what they are doing and lie the whole time, the worst estate agents I have ever dealt with - simply awful. PLEASE AVOID...
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Comment on agent fees
fees okay but service awful
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“Excellent customer service...”

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Apr 05,2018
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Sarah
By: 'Sara'
Apr 05,2018
0 people found
this helpful
I was absolutely thrilled with the service I received from Sarah during my rental of a property through a Fox and Sons - she was always polite and helpful. However, the biggest hurdle I find is when leaving a property - I have know agencies ...
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Comment on agent fees
Fees are the same as most places.
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“Staff are not very smart and very untrustworthy - they ......”

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Feb 22,2018
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By: 'PJ'
Feb 22,2018
5 people found
this helpful
Staff are not very smart and very untrustworthy - they don't seem to know what they are doing, there are much better options in Brighton for buying and selling...
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“Was told we would receive our deposit back after 10workings ......”

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Feb 20,2018
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By: 'James'
Feb 20,2018
6 people found
this helpful
Was told we would receive our deposit back after 10workings days. After this did not happen I phoned them, they said they would look into it and call me back. They didn't call me back. I phoned again and further explained my situation. My deposit ...
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Comment on agent fees
Agency fees were ridiculous. Plus they lied to our landlords about who we were just to get us to move into the property
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“What an absolute disgrace, lacking in common sense, urgency, brains, ......”

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Nov 15,2017
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Jack
By: 'DL1983'
Nov 15,2017
4 people found
this helpful
What an absolute disgrace, lacking in common sense, urgency, brains, morals, decency and customer service. Currently many thousands of pounds down due to outright lies. Do yourself an emormous favour and avoid at all costs...
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“Fairly aggressive telephone manner and not listening to what's being ......”

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Aug 25,2017
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By: 'Tenant'
Aug 25,2017
3 people found
this helpful
Fairly aggressive telephone manner and not listening to what's being said. Putting words in my mouth and claiming I'd suggested or said something that I hadn't. Forcing a tenant to pay for time in a property before they'd even received the keys is outrageous, but ...
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Comment on agent fees
Extortionate
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“Took my money for reference checks and failed the reference ......”

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Apr 10,2017
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By: 'Umair'
Apr 10,2017
5 people found
this helpful
Took my money for reference checks and failed the reference checks for no reason so can't give me reason now for reference failure its just thieves sitting in there to take your money be careful...
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“Christina has managed my property for over a year and ......”

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Apr 01,2017
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Christina
By: 'Mick'
Apr 01,2017
1 people found
this helpful
Christina has managed my property for over a year and I was delighted by her service. She was always prompt to take action, ensured all work at the property was good value for money and tried to always be fair and reasonable when there was ...
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Comment on agent fees
Reasonable fees
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“I can't believe this lot are still in business.. laughable ......”

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Mar 03,2017
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By: 'Brighton'
Mar 03,2017
10 people found
this helpful
I can't believe this lot are still in business.. laughable professionalism, most would be better off on a market stall than selling houses !! Along with all thinking they're in with a shout on being cast on the next series of towie, for some beknown reason, ...
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Comment on agent fees
Awful, charge for photos a lie to their customers on a very regular basis
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“Christina is the property coordinator for letting my flat in ......”

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Feb 10,2017
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Christina
By: 'Alan'
Feb 10,2017
0 people found
this helpful
Christina is the property coordinator for letting my flat in Brighton, although she is based in Cardiff. She does a phenomenal job of responding to my questions and helping address issues, providing exactly the level of service that I expect for the fees that I ...
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Comment on agent fees
I pay 8% for a full service. I'm happy with that. For someone based outside the UK, it's worth the money.
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“I went to this estate agents expecting people that let ......”

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Aug 18,2016
Minithumbdown
By: 'NotHappy'
Aug 18,2016
3 people found
this helpful
I went to this estate agents expecting people that let and sell houses to actually want to happily let and sell them- I was extremely disgusted with the service here and would not recommend. As soon as I walked through the door, no one so ...
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“Very poor service overall. Found a buyer quickly but then ......”

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Aug 09,2016
Minithumbdown
By: 'Disappointed'
Aug 09,2016
3 people found
this helpful
Very poor service overall. Found a buyer quickly but then did nothing to progress the sale until the buyer started to re-negotiate the price at exchange of contracts. At that point, the agent (commissioned by me to sell the property) seemed to be working for ...
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“Sequence has been a god send for my maintenance issues. ......”

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Jul 12,2016
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Claire
By: 'Jess'
Jul 12,2016
2 people found
this helpful
Sequence has been a god send for my maintenance issues. Not everything gets sorted straight away but that's part and parcel with renting. Claire was a massive bell and a credit for the company. In terms of fox and sons, initially they were great however ...
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Comment on agent fees
Competatove
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“We chose to go with the top level, ie most ......”

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Jan 05,2016
Minithumbdown
By: 'Tanya'
Jan 05,2016
3 people found
this helpful
We chose to go with the top level, ie most expensive, management fee as we lived in London and we wanted the assurance of Fox and Sons managing all aspects of our property for us. First of all, they are not local - any time ...
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What agent could do to change your mind?
We would never again chose top level fees because you did not earn it, you did not protect our property.
Attached Filesnbsp;
Comment on agent fees
We would never again chose top level fees because you did not earn it, you did not protect our property.
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“Not straight forward- discrepancy between what they say and what ......”

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Feb 24,2015
Minithumbdown
By: 'mikee22'
Feb 24,2015
2 people found
this helpful
Not straight forward- discrepancy between what they say and what they so, So slow property purchase almost did not proceed, Talk much and do little, Though were good at brokering a mortgage,...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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