Stoke on Trent, ST4
5/5, 132 reviews
98% recommended
100% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction
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“Posting as a previous Northwood tenant I would not recommend ......”

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Dec 21,2015
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Dominic
By: 'Mrswoman'
Dec 21,2015
2 people found
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Posting as a previous Northwood tenant I would not recommend this company at all, we had no end of problems from start to finish. When reporting problems we would be told someone would get back to us and more often than not they never did and we would have to report the problems numerous times before anything would be done. We were left at one point with no running cold water on the bath and no running hot water on the sink basin in the bathroom for a period of 6 months, we would be told the contractor is coming out we would wait and he would never turn up. This was just one of the many problems we experienced, when a cupboard door had come off the kitchen cupboards due to the handle catching on my husbands trouser pocket we were accused of maliciously causing damage, which for us was the final straw. Then when we left the property we received emails to say money would be deducted from our deposit for a stain on a window sill which had been there since before we had moved in, the employee dealing with us was very rude and sent emails regarding this which I did not deem to be professional. I would not recommend this company to anybody customer service is absolutely shocking
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By: Susie
Sep 04, 2016
I too had issues and would never recommend Northwood Hartshill branch. Mark cairns walked into my home without prior notice. Let himself in. I had lived in the house nearly a year and paid my rent on time of £575.00. I Kept the house immaculately clean. I felt the need to move out as I have a teen girl and to me this man trespassed. Northwood also tried not to refund my deposit. However I said I would post the photographs on social media to let others see what they thought. .Photos I took of when I moved in to when I moved out. Before and after photographs of how pristine I had left the house.
I was then told by Northwood oh we will refund your deposit as the landlord will be carrying out work and will be making dust and he will clean the house. This is not a matter of a revenge or anything of the sort. But a warning to others thinking of renting with this company.

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Latest Reviews

View all Reviews 132
9th Oct 2024
reviewed by 'Karen Forrester'
“exceptional staff, gave great advice and was always there for a chat pointing you in the right direction...”
12th Sep 2024
reviewed by 'Leytisha'
“Great experience with Georgia Stocks. Very lovely and informative, great service :)...”
20th Aug 2024
reviewed by 'Niranja'
“I recently had the pleasure of working with Northwood at their Hartshill branch in Stoke-on-Trent, and I couldn't be more ......”
7th Aug 2024
reviewed by 'Anila'
“Great experience throughout the procedure and Georgia Stocks customer service excellent 👍....”
2nd Aug 2024
reviewed by 'Susie'
“As a long standing Northwood tenant, I cannot rate Kye highly enough as a property inspector. A great communicator and ......”
31st Jul 2024
reviewed by 'Maryna'
“This is a review for Kye Beech as a property inspector. I have known Kay for ca. two years. He ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Northwood
333 Hartshill Road
Hartshill,Stoke on Trent
Staffordshire
ST4 7NR
01782 636 100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 97% £50,000 £250,000
Lettings 92% 97% £280 £895
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
46 0 42 1 25 1 8 0 9 0
Areas covered
  • ST11
  • ST1
  • ST12
  • ST2
  • ST13
  • ST3
  • ST15
  • ST4
  • CW3
  • ST5
  • ST6
  • ST7
  • ST8
  • ST9
  • ST10
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“exceptional staff, gave great advice and was ......”

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Oct 09,2024
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By: 'Karen Forrester'
Oct 09,2024
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exceptional staff, gave great advice and was always there for a chat pointing you in the right direction...
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“Great experience with Georgia Stocks. Very lo......”

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Sep 12,2024
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Georgia
By: 'Leytisha'
Sep 12,2024
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Great experience with Georgia Stocks. Very lovely and informative, great service :)...
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“Exceptional Service...”

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Aug 20,2024
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Georgia
By: 'Niranja'
Aug 20,2024
0 people found
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I recently had the pleasure of working with Northwood at their Hartshill branch in Stoke-on-Trent, and I couldn't be more satisfied with the experience. The team at Northwood was professional, efficient, and attentive to my needs throughout the entire process. A special mention goes to ...
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“Great experience throughout the procedure and......”

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Aug 07,2024
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Georgia
By: 'Anila'
Aug 07,2024
0 people found
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Great experience throughout the procedure and Georgia Stocks customer service excellent 👍....
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“As a long standing Northwood tenant, I cannot......”

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Aug 02,2024
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Kye
By: 'Susie'
Aug 02,2024
0 people found
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As a long standing Northwood tenant, I cannot rate Kye highly enough as a property inspector. A great communicator and professional yet friendly inspector of the property. I know that Kye will feedback any issues I report. Thanks again Kye....
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“This is a review for Kye Beech as a property ......”

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Jul 31,2024
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Kye
By: 'Maryna'
Jul 31,2024
0 people found
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This is a review for Kye Beech as a property inspector. I have known Kay for ca. two years. He is great. He has very good communication and people skills, understanding of property management. He pays attention to the details, listens to my comments. Always ...
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“Northwood Great...”

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Jul 09,2024
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Lisa
By: 'Tony'
Jul 09,2024
0 people found
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Excellent experience with Northwood from start to finish. Lisa who had contact with guided me through the process and showed me round property. Lisa was also patient and kind whilst I was getting my references aswell as different times of communication because I work night ...
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“Review for Kye...”

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Jul 04,2024
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Kye
By: 'Panos'
Jul 04,2024
0 people found
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Kye is a great person and excellent professional. I am really amazed by his people's skills and the ability to build trust and rapport really quickly. I have been working with Kye almost a year now and I am super happy that Kye is really ...
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“Perfect!!...”

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Jun 17,2024
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Georgia
By: 'Trinity'
Jun 17,2024
0 people found
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Georgia was amazing - we have been looking for somewhere to live and by far Georgia was the quickest, kindest and most helpful. Couldn't recommend enough! Thank you Georgia!...
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“Great service from Paula at Northwoods...”

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Dec 19,2023
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Paula
By: 'Ashley'
Dec 19,2023
0 people found
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I was very pleased with the way in which Northwoods managed the sale of my buy-to-let property in Stoke-on-Trent. Paula was professional, courteous and very efficient throughout the process, communicating clearly and making sure that the property was sold at a fair price and without ...
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“Thorough and Effective...”

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Dec 19,2023
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Mandy
By: 'Richard'
Dec 19,2023
0 people found
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I have dealt with Northwood when buying and selling properties over a number of years. Mandy, who is dealing with the current Sale is extremely thorough and experienced when it comes to property sales. Highly recommended....
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“Kye - friendly and warm approach , thumbs up ......”

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Dec 13,2023
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By: 'Valdas Molis'
Dec 13,2023
0 people found
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Kye - friendly and warm approach , thumbs up 😊...
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“Kye is brilliant...”

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Sep 11,2023
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Kye
By: 'Ryan'
Sep 11,2023
0 people found
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Kye is brilliant...
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“Exceptional service. Timely responses. Good p......”

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Jun 29,2023
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Dominic
By: 'Merry-Jane Moyo'
Jun 29,2023
0 people found
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Exceptional service. Timely responses. Good properties. Professional. Understood my needs....
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“Dominic - Professional throughout....”

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Jun 22,2023
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Dominic
By: 'Jason T'
Jun 22,2023
0 people found
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Dominic has handled our application and successful tenancy of a property in Stoke-on-Trent. He has been professional throughout the process. Communication is always clear, concise and punctual. I have full confidence that any issues that may arise during our tenancy will be handled promptly and ...
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“Great dealing with kye beech always a pleasure...”

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May 10,2023
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Kye
By: 'Corey'
May 10,2023
0 people found
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Great dealing with kye beech always a pleasure to talk to on our home visits, Overall great experience with Northwoods Hartshill...
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“Customer focused service......”

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Apr 04,2023
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Paula
By: 'Jayne'
Apr 04,2023
0 people found
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Paula and Mandy worked tirelessly to achieve a sale on my property and kept me fully informed throughout. I will definitely engage their services again in the future...
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“I found a property that I liked and got in to......”

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Mar 14,2023
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Jane
By: 'Steve'
Mar 14,2023
0 people found
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I found a property that I liked and got in touch with the agency. Explained my circumstances to Jane and told her what I was looking for. She helped every step of the way and kept me informed as we went. This was great, I ...
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“Highly Recommend Northwood...”

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Dec 09,2022
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Mandy
By: 'Dr. Bizzie'
Dec 09,2022
0 people found
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Proactive. Efficient. Communicative. Accessible. Helpful. Friendly ....plus many more positive adjectives! I highly recommend Northwood, Stoke-on-Trent. Thank you for all your help....
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“Now 6 years renting from Northwood...”

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Oct 14,2022
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Kye
By: 'SuzT'
Oct 14,2022
0 people found
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Friendly yet professional service as ever with Kye. I always feel very confident that they keep me safe whilst in my rental property through safety checks....
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“A big thankyou to all at Northwood mandy and ......”

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Sep 23,2022
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Mandy
By: 'Alan'
Sep 23,2022
0 people found
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A big thankyou to all at Northwood mandy and the team did an excellent job would definitely recommend using Northwood....alan...
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“We had a fantastic experience with Northwood ......”

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Sep 22,2022
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Mandy
By: 'Ashleigh'
Sep 22,2022
0 people found
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We had a fantastic experience with Northwood when purchasing our new home. Mandy, who was the agent that dealt with the property we purchased, was an absolute star! From arranging the viewing all the way to collecting our keys, she made the process a breeze. ...
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“I’ve had Northwood as an agent for the past 9......”

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Aug 12,2022
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Kye
By: 'Rachel'
Aug 12,2022
0 people found
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I’ve had Northwood as an agent for the past 9 years and never had a problem with them! I used to deal with Lukas on inspections and more recently have had Kye and have to say he is an absolute pleasure. He is always happy ...
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“We are very glad we chose Northwood.......”

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Jul 23,2022
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Mandy
By: 'Tony'
Jul 23,2022
0 people found
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From the initial evaluation to the final day of sale, Mandy and Northwood were totally professional and always available to guide us through with words of encouragement. We are very glad we chose Northwood to get us a fair price for our home....
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“Dominic Was very helpful with my first time m......”

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Jul 20,2022
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Dominic
By: 'Logan'
Jul 20,2022
0 people found
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Dominic Was very helpful with my first time moving into my own place I would like to thank him on getting me somewhere I can call home thank you mate...
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“Great experience with the team at Northwoods.......”

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Jul 09,2022
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Paula
By: 'Jayne'
Jul 09,2022
0 people found
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Great experience with the team at Northwoods. The initial meeting with Paula was good and she was friendly, professional and knowledgeable. Mandy was a star throughout and kept me on track by regular calls and prompts to engage with the solicitor, complete tasks etc. - ...
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“Diamond geezer...”

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Jul 02,2022
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Kye
By: 'Bella'
Jul 02,2022
0 people found
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Kye always come to do our inspections now and he's a top notch diamond geezer, comes, cracks on with the job at hand and leaves with a smile. We welcome his inspections....
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“Kye always makes me feel at ease after gettin......”

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May 16,2022
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Kye
By: 'michelle'
May 16,2022
0 people found
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Kye always makes me feel at ease after getting so anxious about having an inspection. Kind, informative and Helpful. I'm not one for speaking on the phone so mainly email and I always have a response in a timely manor and things are chased up ...
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“Kye Beech inspection...”

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May 10,2022
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Kye
By: 'Scott J'
May 10,2022
1 people found
this helpful
Had our inspection with Kye Beech today, lovely guy, always welcome to do our inspections! Not had a letting agent as friendly or genuine in a long time so Kye is real gem to your industry! Hope all is going well Kye! Thank you again...
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“Propery inspection time......”

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May 04,2022
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Kye
By: 'Lynne'
May 04,2022
0 people found
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Kye has just been to visit for our property review super guy always willing to listen and help sort out any problems carry on the good work Kye...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:04 PM 05/07/2018 by allAgents

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