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3/5, 23 Reviews
48% Recommended
0% sales valuation accuracy
56% letting valuation accuracy
58% sales fee satisfaction
55% letting fee satisfaction
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By : 'Gary'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : SR3
Very professional, always polite and obliging. Would strongly recommend on service and price. Found me a tenant in a very short time.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 57.99999999999999% | £0 | £0 |
| Lettings | 56% | 55.00000000000001% | £425 | £750 |
Fenix Property
Suite 4,
Vermont House,, Washington, Tyne & Wear
NE37 2SQ.
0191 381 0112
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Raji'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : NE8
They did a great job in finding me a flat. The person who showed me round was very knowledgeable and everyone was extremely kind and helpful. They helped me at every stage of the... Read Full Review
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By : 'Jada'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TS10
Waste of time company. Leaving all your details, and the property types, locations, and prices will get you nowhere. They send you all types properties regularly, none of which match your budget, nor the given criteria. If one on the list catches your fancy, and you ask to apply it is apparently... Read Full Review
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Steve
Keri
By : 'Disappointed'
Services : Letting( Admin )
Would you recommend ? : No
Postcode : NE28
One star feels too generous! Me and my girlfriend who is pregnant, has a young son and lives in hartlepool viewed a property advertised by fenix property as she wanted to relocate so we could be together as a family. As we liked the house so much we paid £240 to secure the property and have it... Read Full Review
Disgusting for the lack of work done!
By : Louise
May 10, 2018Hi Disapointed customer, As we welcome all reviews, it is highly important to us that all facts are stated. When you reserved the property and paid your holding fee, a receipt was issued for ...
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By : 'M3rcfall'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : NE16
This company got my letting ad from gumtree saying they had someone who was wanting to be in that area and the house suited there needs exactly. They wanted to be moved in by 2nd Jan which was a bit tight as I was away over Xmas but I agreed to it. I sent them a set of keys recorded mail and we... Read Full Review
No comment
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By : 'Kim'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SR4
I Would highly recommend, this was my first time renting and Fenix were a great help throughout the whole process, Megan helped me find a property and Ian helped me through the referencing... Read Full Review
normal
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amanda
Keri
By : 'jeff'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
Horrific customer service, outrages charges for literally doing nothing. No certainty you will get what you were promised - absolutely scandalous practices. I will never use again cause I apprecaite good night sleep not worrying about when and for how much Fenix Prperty will screw... Read Full Review
highest in the area
highest in the area
By : Louise
Aug 16, 2016Hi 'Jeff', In response to your review, I would like to take the opportunity to invite you to write a formal complaint to us at our address below, as we have not heard from you previously. We ...
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Joe
Allison
By : 'Sam'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : NE33
Great service from start to finish. Efficient and reliable service. Found us a fantastic tenant in quick timescales. Would definitely use again and personally... Read Full Review
Very reasonable
Very reasonable
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Steve
Allison
By : 'FP'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SR1
I am a Landlord and have property to rent in the Sunderland and Stockton area and I have been dealing with both Steve and Allison and they are very professional in their attitude, honest and reliable and have always rented out my property to very good tenants. Very happy with the... Read Full Review
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By : 'Gary'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SR3
Very professional, always polite and obliging. Would strongly recommend on service and price. Found me a tenant in a very short... Read Full Review
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Allison
By : 'IMDJ'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : SR3
I have my own property business (IMDJ Property Management) and manage a number of my own properties in the Sunderland South area and have done for over 10 years. I used to advertise through the local press looking for potential tenants. It was hard work and a drain on resource. I tried using... Read Full Review
Values for money, time is money and Fenix is worth every penny.
Values for money, time is money and Fenix is worth every penny.
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Alison
Steve
By : 'Trev'
Services : Letting( As a Owner )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : NE33
I have used Fenix property for numerous years since they first started at the base in Sunderland. Steve does the viewings and is very good with prospective tenants and is able to communicate on any level finding out exactly what they want. Alison is the latest staff link at the office, is very... Read Full Review
Fees are industry standard
Fees are industry standard
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Allison
Steve
By : 'Emma'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : SR4
From start to finish my experience with Fenix property was excellent they had to rush everything for me and they did so. They were professional and efficient whilst also being extremely friendly and helpful. There whole process was very easy to follow and they are always willing to help you through ... Read Full Review
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Steve
Allison
By : 'david'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DH4
both Steve and Allison were very professional , at the same time treated me in good friendly manner, they found me a great tenant in no time at all and delt with all my queries , I would highly recommend there... Read Full Review
very fair
very fair
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Steve
Keri
By : 'James'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : NE10
I have used Fenix Property for a lot of years now and always found them to be reliable and trustworthy. They have always found me tenants for my property's. Because im the landlord i have the final say who goes into my property if they fail referencing then its a no, simple as that. The staff are... Read Full Review
By : Sarah
Nov 17, 2015Dear James, Thank you very much for your kind words. We are always happy to help. Kind Regards Fenix ...
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By : 'AVOID'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NE16
Disappointed customer who ended up losing out on a property because of Fenix property. Luckily researched the company before committing and found that the couple who own it*. You will find this company has previously liquidated four other companies of the same name and started them up again using... Read Full Review
By : Sarah
Nov 16, 2015Dear Sir, As per your previous 'anonymous' review, may I remind you that due to failed referencing we could not offer the property to you, a decision the Landlord took. If you would like to ...
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By : 'Angry'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : NE16
I was in the process of trying to secure a property. My partner and I had given Fenix the holding fee of £240. We then decided to investigate further after looking at reviews that in all honesty just seemed poor and after some digging we found some very interesting info. They have run the... Read Full Review
Nothing. They are not a secure company to work with and should not be in operation as they have been overdue on their accounts several times and have dissolved and liquidated their business.
Fees seemed ok until they started telling us we had to pay the full years rent on a certain date when we offered to do so even though it was an offer on our part to speed up the process.
By : Sandra
Nov 10, 2015Dear Sir, With regards to your review above, may I take the opportunity to remind you the reason why a Guarantor was requested was because you had failed the referencing procedures - reasons why ...
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By : 'Ripped'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE5
I have never left reviews and im not likely to in the future, however on this occasion I feel this is a must to ensure no other innocent person has to go through what we, and I can only assume, other people have been through. My partner and I paid Fenix a Holding fee of £240 (after research ... Read Full Review
nothing at all
By : keri
Nov 6, 2015Dear Sir/Madam, In response to your review above, may we once again advise you that once all referencing had been completed and collated the decision was took that referencing had failed, the ...
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amanda
By : 'Chris'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SR2
When my tenant left the property on 1 June, she told Fenix Property that she had said that myself, (the landlord) could keep the bond as the house was in a state. For almost 4 months now, Amanda has continually told me that she is unable to sign the tenants bond over to me when the tenant agreed as ... Read Full Review
Never paid anything back
Never paid anything back
By : Amanda
Oct 2, 2015Dear Sir, In response to your review above I would like to take the opportunity to once again state the facts to you regarding how the DPS (Deposit Protection Scheme) works in regards to your ...
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By : 'Jon'
Services : Sales( Prospective Vendor/Buyer )
Rent PCM : £750
Would you recommend ? : No
Postcode : NE2
We set up a viewing of a property with Fenix. The day of our viewing, another estate agent informed us that the flat they were going to show us had already been recently let, and that Fenix were planning to show us another flat instead (which was a flat this other estate agent also represented, and ... Read Full Review
By : Gillian
May 27, 2015Dear Jon, When a Landlord puts a property on the market they give us an address, and this is what we advise our customers for their viewing, until we hear from the Landlord that the property is no ...
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amanda
By : 'sarah'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : SR3
We placed a holding fee on a property that was offered by fenix, they seemed very eager to get this from us constantly ringing whilst we were at work stating ' you will loose the property if you do not pay today' which we did. We were then told the house would take a month to be renovated in this... Read Full Review
By : Sharon
May 1, 2015Dear Sarah, Whilst we value and appreciate all feedback, we feel it only fair that your message should be responded to. As you were happy to place a holding fee on a property without seeing it ...