What agent could do to change your mind?

After phoning them repeatedly for months to report a horrific mould problem in my walk in cupboard I emailed them stating I would be withholding a small amount of rent if it wasn't fixed soon. I let two separate workers know I was going to do this, before I did it, and yet today I get a phone call saying I've got a ‚£180 late rent fee. Sandersons is an absolutely disgusting company that will do anything not to give you your deposit back at the end of the year including hiring 'professional cleaners' and charging you removal fees for any objects left behind. I rang Sandersons to try and resolve this charge and the woman on the phone was incredibly sarcastic and rude despite being able to hear me crying. When moving in to the property for the first time one of the letting agents remarked that the house was not up to scratch, so why has nothing been done about it? I would urge you not to rent a property with Sandersons, they WILL keep your deposit and they WON'T resolve any problems.

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