London, SW11
4.4/5, 32 reviews
88% recommended
100% lettings valuation accuracy
96% lettings fee satisfaction

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“I found the Barnard Marcus branch people ok, but the ......”

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Jan 10,2012
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By: 'KM'
Jan 10,2012
5 people found
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I found the Barnard Marcus branch people ok, but the Sequence office that manages the ongoing lettings absolutely terrible.

Item 1 - for a plumber call out, a charge of £675 was duplicated on my bill. Sequence agreed it was a duplicate, but said that they had fallen out with the plumbing company so I would need to contact them to get the money back myself, even though Sequence managed the work. After 3 months of arguing - they finally reversed the duplicate.

Item 2 - I was charged a further £1100 pound for more plumbing work that did not take place. They cannot provide an invoice for this work but have not returned the money to me after 8 months.

Item, 3 - I was charged for a call out to fix a fridge that did not happen. I was also charged a fridge disposal charge that also did not happen. The fridge disposal charge was related to a borough not near the location of the flat. Again and again I have asked them to reverse this and although they agree the work did not take place they are refusing the reverse the payment.


All in all - I really don't understand this company. I really feel that Sequence are out to rip you off as a landlord. As they are supposed to manage the relationship with the tenant, its an ideal place to take advantage of you. It was only when I started talking to the tenant directly I realised that there were a lot of bogus charges.

I would suggest that you Never Never Never use these guys
What agent could do to change your mind?
Reverse duplicates on my account - without requiring constant following up Do what they say they will do.
Attached Filesnbsp;
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By: Daniel Murphy
Apr 28, 2015
Dear KM
I have only been recently aware of this website which is why I am only responding now.
It is always disappointing to hear when one of our clients has had a bad experience.
Please contact me at our branch here on Lavender Hill.
I appreciate the complaint was made about another department and sometime before I joined the Battersea office back in May 2015 however I may be able to help you with any unresolved issues.
Thanks and very best regards
Dan
My contact telephone number is: 0207 924 2536

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Latest Reviews

View all Reviews 32
29th Jul 2020
reviewed by 'Lóránt'
“My partner and I were planing to get a mortgage for a new built property / through shared ownership. After a ......”
10th Sep 2018
reviewed by 'auroar'
“We had a property listed with them for sale. At least twice we caught them blatantly lying about organising and ......”
12th Dec 2017
reviewed by 'Doug'
“This review is for Ashleigh Fisher. I entered a work order for help on our boiler. I didn't hear back ......”
25th Jan 2017
reviewed by 'Mary'
“We have been very desappointed by this agency. Good sellers, however very poor service afterward so the sell was closed ......”
17th Aug 2016
reviewed by 'Polina'
“Very positive experience with this agency. They found us a great flat for the required budget. All the processing of ......”
6th Apr 2016
reviewed by 'Dora'
“My personal experience with the agancy is 100% positive. Donna was helping from the start to the end all day and ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Barnard Marcus
235-237 Lavender Hill
Battersea,London
Greater London
SW11 1JW
0207 2288686

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 96% £800 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 1 13 1 3 1 0 0 3 1
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“My partner and I were planing to get a mortga......”

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Jul 29,2020
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Peter
By: 'Lóránt'
Jul 29,2020
0 people found
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My partner and I were planing to get a mortgage for a new built property / through shared ownership. After a good research we decided to go with Barnard Marcus estate agency. Peter G Gallagher was professional from the first second till the end of the ...
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“fraud agency...”

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Sep 10,2018
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Tibor
By: 'auroar'
Sep 10,2018
0 people found
this helpful
We had a property listed with them for sale. At least twice we caught them blatantly lying about organising and completing viewings with some fictitious prospective buyers. Over the phone we were given very vivid viewing feedback from the buyers and when we confronted them ...
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“This review is for Ashleigh Fisher. I entered a work ......”

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Dec 12,2017
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Ashleigh
By: 'Doug'
Dec 12,2017
0 people found
this helpful
This review is for Ashleigh Fisher. I entered a work order for help on our boiler. I didn't hear back in a sufficient amount of time but when I reached out to the property managers directly, Ashleigh was quick to reply and made me understand ...
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“We have been very desappointed by this agency. Good sellers, ......”

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Jan 25,2017
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By: 'Mary'
Jan 25,2017
1 people found
this helpful
We have been very desappointed by this agency. Good sellers, however very poor service afterward so the sell was closed to collapse with the chain. They didn't manage and advise our first time buyer correctly which created delays, their communication level toward us was poor ...
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Comment on agent fees
The fees was quite good. However the financial lost from the delay of the sale was high!
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“Very positive experience with this agency. They found us a ......”

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Aug 17,2016
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Abi
By: 'Polina'
Aug 17,2016
0 people found
this helpful
Very positive experience with this agency. They found us a great flat for the required budget. All the processing of moving in etc was quick and professional. Although previous tenants didn't clean the flat, the agency and the landlord agreed to arrange all necessary cleaning ...
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“My personal experience with the agancy is 100% positive. Donna was ......”

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Apr 06,2016
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Donna
By: 'Dora'
Apr 06,2016
0 people found
this helpful
My personal experience with the agancy is 100% positive. Donna was helping from the start to the end all day and all night. She is a very kind helpful and understanding person. I couldn't ask more....
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Comment on agent fees
Most helpful person. Her commitment to her job is excellent.
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“Donna was extremely helpful during our recent experience with Bernard ......”

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Mar 12,2016
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Donna
By: 'Laura'
Mar 12,2016
0 people found
this helpful
Donna was extremely helpful during our recent experience with Bernard Marcus while we were renting a property. We had a quick turnaround time to complete the paperwork and Donna helped a great deal in order to make this happen on time. As this was our ...
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Comment on agent fees
Reasonable
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“I've worked with Barnard Marcus for more than 12 years, first ......”

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Mar 02,2016
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Donna
By: 'Callum'
Mar 02,2016
0 people found
this helpful
I've worked with Barnard Marcus for more than 12 years, first renting myself, then purchasing a property through them. For the last 7 years they have been finding tenants for the same flat. I've always found them to be very prompt and reactive, and have done everything ...
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Comment on agent fees
Reasonable, and they were happy to negotiate after some years which demonstrates good customer loyalty in my opinion.
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“Donna was professional, diligent, knowledgeable and proactive. My experience of ......”

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Jan 29,2016
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Dan
By: 'Annette'
Jan 29,2016
0 people found
this helpful
Donna was professional, diligent, knowledgeable and proactive. My experience of renting out my property was effortless, in a timely manner and was very appreciative of the information that was offered voluntarily....
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Comment on agent fees
I was very happy with the fees I was charged by your company and thank you.
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“Both Donna and Dan were very helpful. They went out ......”

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Jan 26,2016
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Donna
By: 'Laz'
Jan 26,2016
0 people found
this helpful
Both Donna and Dan were very helpful. They went out of there to make sure that Grainger did what they were supposed to d and always communicated everything very effectively. The customer care from both of them was to a very high standard compared to ...
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Comment on agent fees
good
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“We were very happy with the service from Barnard Marcus. ......”

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Dec 09,2015
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Abi
By: 'Lydia'
Dec 09,2015
0 people found
this helpful
We were very happy with the service from Barnard Marcus. Viewing, paperwork and queries all went very efficiently, either by phone or email. We would recommend Barnard Marcus....
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“The property was initially listed with another estate agent for ......”

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Dec 09,2015
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Donna
By: 'James'
Dec 09,2015
0 people found
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The property was initially listed with another estate agent for two weeks and their feedback and general communication was terrible. Donna and Daniel were the opposite and it was a pleasure dealing with efficient people who assisted on all facets; such as arranging for the ...
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“We have let our property through Dan, Donna & Abigail at ......”

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Nov 05,2015
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Dan
By: 'anonymous'
Nov 05,2015
0 people found
this helpful
We have let our property through Dan, Donna & Abigail at the Barnard Marcus Battersea branch for many years and continue to be delighted with the service. Super efficient in finding tenants, dealing with quick turn arounds and very pleasant to deal with....
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“Myself and my partner recently moved into a flat after ......”

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Nov 04,2015
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Donna
By: 'K&D'
Nov 04,2015
0 people found
this helpful
Myself and my partner recently moved into a flat after moving abroad from Canada. This has been our first time renting outside of Canada. We dealt with Abigail and Donna. Our experience has been great. Everything has been new to us and the process was ...
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Comment on agent fees
We don't have anything to compare this too as we have never rented through anyone else before.
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“At the initial letting and during the renewal, Donna Orr ......”

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Nov 02,2015
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Donna
By: 'Barry'
Nov 02,2015
0 people found
this helpful
At the initial letting and during the renewal, Donna Orr has been very organised and very professional. She has been effective through the negotiation with the new tenant, the check out and handover from the previous tenant and ensured the lease and landlord's agreement were ...
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Comment on agent fees
I have multiple properties managed by Sequence Homes and Bernard Marcus were prepared to consider that when we negotiated the fees.
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“We found our agents made moving flats as stress-free as ......”

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Sep 16,2015
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Donna
By: 'Ben'
Sep 16,2015
0 people found
this helpful
We found our agents made moving flats as stress-free as possible. They were quick to reply to emails and kept us updated with the situation. After finding the flat they couldn't have been more helpful in showing us round, submitting our offer to the landlord ...
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“Dan Murphy has been thorough and very patient with me ......”

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Aug 19,2015
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Dan
By: 'David'
Aug 19,2015
0 people found
this helpful
Dan Murphy has been thorough and very patient with me over the last few months whilst we completed the flat refurbishment. He then delivered with new tenants at the rent that we were trying to achieve....
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Comment on agent fees
No comment
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“Donna was very helpful - communications were excellent and despite ......”

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Aug 18,2015
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Donna
By: 'JoeO'
Aug 18,2015
0 people found
this helpful
Donna was very helpful - communications were excellent and despite not working every day at the branch, we never felt out of the loop. Thanks...
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“The agent was excellent throughout the tenancy application. We were ......”

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Aug 14,2015
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Donna
By: 'Kirsty'
Aug 14,2015
0 people found
this helpful
The agent was excellent throughout the tenancy application. We were unfortunate in being unsuccessful in our first offer but the team worked really hard to find us an equivalent (and better) property that we viewed before anyone else. During the application process they were extremely ...
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“Received great service throughout whole process, quick to reply to ......”

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Aug 13,2015
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Dan
By: 'Shaun'
Aug 13,2015
0 people found
this helpful
Received great service throughout whole process, quick to reply to queries and requests and very transparent about fees. Also very accommodating during the moving in process regarding payment dates to suit personal circumstances....
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Comment on agent fees
Market average, transparent
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“Alex was really helpful for us for viewing the house. ......”

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Aug 01,2015
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Alexander
By: 'Kai'
Aug 01,2015
3 people found
this helpful
Alex was really helpful for us for viewing the house. When we decided to take the property, the letting manager Daniel Murphy, took our debit card information and said to us that he will take the holding fee from this card and the property will ...
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“Both Alex and Donna were outstanding in their service to ......”

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Jun 02,2015
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Donna
By: 'Rob'
Jun 02,2015
0 people found
this helpful
Both Alex and Donna were outstanding in their service to my wife and I when we were searching for a rental property. Alex was personable and knowledgeable from a letting a agent point of view finding us a property that was exactly what we were ...
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“Dan is very experienced and knowledgeable lettings negotiator. There's no ......”

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May 22,2015
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Daniel
By: 'HB'
May 22,2015
0 people found
this helpful
Dan is very experienced and knowledgeable lettings negotiator. There's no rush when dealing with him. With his help we managed to secure the a very tricky and complicated tenancy agreement. Donna is equally proactive and quick to ensure timely help and resolution....
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“I was introduced to BM in Battersea by my Uncle ......”

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May 05,2015
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Alexander
By: 'Lopez'
May 05,2015
0 people found
this helpful
I was introduced to BM in Battersea by my Uncle who had let a few flats with them in the past and so I decided to try them out after Dexters struggled to find me a tenant. Dan quoted me a reasonable fee, BM found ...
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“My first point of contact was James Byrne and what ......”

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Apr 30,2015
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James
By: 'mattywilliams'
Apr 30,2015
0 people found
this helpful
My first point of contact was James Byrne and what I liked what his involvement from the start of the process right up until the end. He dealt with the valuation, he organised viewings, negotiated the offer and then the final conveyancing process. When he ...
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“I had four people around to value my flat and ......”

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Apr 28,2015
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James
By: 'mrsp77'
Apr 28,2015
0 people found
this helpful
I had four people around to value my flat and decided to go with James Byrne and Barnard Marcus. He said he had a number of buyers registered on his books but would also advertise the property on all of the major website portals. He ...
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Comment on agent fees
For the price achieved, I think the fee was very fair.
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“I have recently experienced great service from this branch of ......”

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Apr 27,2015
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Donna Orr
By: 'Dharni'
Apr 27,2015
0 people found
this helpful
I have recently experienced great service from this branch of Barnard Marcus in particular Donna Orr and Dan Murphy. The process of application was made very easy and the input was above standard duty. Donna was very resourceful and used initiative as did Dan, their ...
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“Donna was a pleasure to deal with very efficient and ......”

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Mar 31,2015
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Donna Orr
By: 'Chris'
Mar 31,2015
0 people found
this helpful
Donna was a pleasure to deal with very efficient and well prepared She would always call you back and review all documents before formal issue I would not hesitate to place more properties with your office if they come up. I also have been impressed ...
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“We were very happy with the service we received from ......”

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Mar 30,2015
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Alexander
By: 'Sarah'
Mar 30,2015
0 people found
this helpful
We were very happy with the service we received from Barnard Marcus. As the agent was a few minutes late to the property viewing, they offered to waive the agency fees - which was very decent of them! As well, the agents were a great ...
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“I phoned Barnard Marcus a few weeks ago as I ......”

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May 27,2014
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By: 'Yohan'
May 27,2014
0 people found
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I phoned Barnard Marcus a few weeks ago as I had been dealing with Foxtons, Andrews and John D Wood and they were all unable to find me any tenants. My friend recommended Barnard Marcus to me as he had had good experiences with them ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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