67% sales valuation accuracy
100% sales fee satisfaction
Dec 11,2015
Dec 11,2015
2
people found
this helpful
this helpful
We viewed the property with Amy for our first big joint purchase. A massive decision! Amy told us so many great things about the property. The builders were full refurbishing these house and taking requests. They would knock down walls that you wanted taken down, re point the bricks outside, new fences, carpets, kitchen bathrooms etc etc ! Well most of that was a lie. We told her we wanted to put a porch on and do a few other bits and she thought it sounded good. Asking if they would except offers she said no one had been putting offers in only asking price and they had nearly all sold. Well she clearly lives in la la land. After putting an asking price offer in having been offered the world. It was a party refurbed house, hardly any of the boys done that we wanted oh and to top it off a long list of clauses we had to sign (after already paying a lot of money for searches) including not selling the house for 7 years! Why would anyway put an asking price offer in with a clause like that?
The sale was full of lies and no transparency and after that the only contact we had with Amy was about possible changes where she was rude and in helpful and then no contact at all for a few months. The next contact I had was with Helen threatening of the sale of our house didn't speed up then we would lose the house. Helen tried to help but couldn't really cope with her workload and was slow at getting back to us and if we pushed her she was rude. We asked her to put things to the sellers as we had no contact with them and answers were generally they will just say no, so it wasn't put to them.
Having moved in to a pretty dead road with not many neighbours (as they clearly aren't going quickly) we have had problem after problem with the property. Again no contact details of the seller I have had to go through Helen to make contact re defects. So this was done over a month ago and the four others who have moved in are having that same problems even though Helen said they weren't! I have chased Helen got a response and she just says I will let you know when they respond. Clearly she hasn't chased them in a month. I guess once they have sold the property they dont care. So to sum up, rude, unprofessional, don't buy a house through them and don't by in the Halstead development without checking every small bit of the contract and building first because they will not help you after.
The sale was full of lies and no transparency and after that the only contact we had with Amy was about possible changes where she was rude and in helpful and then no contact at all for a few months. The next contact I had was with Helen threatening of the sale of our house didn't speed up then we would lose the house. Helen tried to help but couldn't really cope with her workload and was slow at getting back to us and if we pushed her she was rude. We asked her to put things to the sellers as we had no contact with them and answers were generally they will just say no, so it wasn't put to them.
Having moved in to a pretty dead road with not many neighbours (as they clearly aren't going quickly) we have had problem after problem with the property. Again no contact details of the seller I have had to go through Helen to make contact re defects. So this was done over a month ago and the four others who have moved in are having that same problems even though Helen said they weren't! I have chased Helen got a response and she just says I will let you know when they respond. Clearly she hasn't chased them in a month. I guess once they have sold the property they dont care. So to sum up, rude, unprofessional, don't buy a house through them and don't by in the Halstead development without checking every small bit of the contract and building first because they will not help you after.
What agent could do to change your mind?
Do what you say you are going to do Don't lie when trying to sell a property Be professional Respond in a timely mannerAttached Filesnbsp;
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Latest Reviews
11th Dec 2015
reviewed by 'Rebecca'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £365,000 | £365,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 2 |
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Nov 04,2016
Nov 04,2016
5
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I have recently done business with this estate agency to purchase a property, our representative was Helen. I am not usually one to leave reviews or comment on service, however in this particular case I feel the need to bring it to attention as the ...
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Dec 11,2015
Dec 11,2015
2
people found
this helpful
this helpful
We viewed the property with Amy for our first big joint purchase. A massive decision! Amy told us so many great things about the property. The builders were full refurbishing these house and taking requests. They would knock down walls that you wanted taken down, ...
read full review
read full review
What agent could do to change your mind?
Do what you say you are going to do Don't lie when trying to sell a property Be professional Respond in a timely mannerAttached Filesnbsp;
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Yes
Jul 31,2015
Jul 31,2015
0
people found
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When enquiring about the potential of 2 couples occupating the perry hall 2 bed property, after being asked an inappropriate question regarding the country of origin of 2 of the potential tenants the letting agent then came to the immediate conclusion that it wouldnt be suitable although the ...
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What agent could do to change your mind?
They shouldnt allow some with prejudices to work in a culturally diverse cityAttached Filesnbsp;
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