0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 09,2012
Jan 09,2012
2
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this helpful
this helpful
We had many issues while using Jordan's, A few examples (of the many) would be the broken heaters, cookers and smoke alarms. All of which are necessities within the home. The time that they took to deal with any of these issues was laughably slow, their ability to keep us updated on the jobs was nonexistent and the way in which they actually spoke to myself & housemate was, simply, rude.
As pointed out below by several other people, the way in which they deal with the end of tenancy/deposits is terrible and my particular irritant. The apartment which we rented was very old (around the 100 year mark) and not at all the ¢â‚¬Ëœpristine show home' that they suggest in the inventory. The point I am making is that there was a certain amount of wear and tear that could only occur from years of usage and not in the 12 months we rented. Before leaving we spent 2 days cleaning the property thoroughly, it was cleaner leaving than when we moved in. This however did not stop them from listing such things as - Dust - as causes for taking £140 from our deposit for a professional clean.
When I received the evaluation on the property from checkout I was that disgusted that I insisted that they show me the areas that ¢â‚¬Ëœfell below standard'. They did, and one particular laughable moment was that of the ¢â‚¬ËœFood waste' they had advised on, this turned out to be one half of a pistachio nut shell....and that isn't a joke. Must have been a particular dirty shell to warrant the £140....
I am however not naive and understand that they do have a rather large amount of houses/flats etc on their books. If you had no other choice but to use this company then I would strongly suggest that when the inventory is being carried out, you note down every minute detail. Even if it seems ridiculous at the time to be writing down that you found one hair, a tiny crack or in my case half a pistachio nut shell, Because believe me Jordan's will use anything they can find to squeeze that last little bit of money from you.
In a nut shell, I would implore you to never use this company. Absolutely dreadful.
As pointed out below by several other people, the way in which they deal with the end of tenancy/deposits is terrible and my particular irritant. The apartment which we rented was very old (around the 100 year mark) and not at all the ¢â‚¬Ëœpristine show home' that they suggest in the inventory. The point I am making is that there was a certain amount of wear and tear that could only occur from years of usage and not in the 12 months we rented. Before leaving we spent 2 days cleaning the property thoroughly, it was cleaner leaving than when we moved in. This however did not stop them from listing such things as - Dust - as causes for taking £140 from our deposit for a professional clean.
When I received the evaluation on the property from checkout I was that disgusted that I insisted that they show me the areas that ¢â‚¬Ëœfell below standard'. They did, and one particular laughable moment was that of the ¢â‚¬ËœFood waste' they had advised on, this turned out to be one half of a pistachio nut shell....and that isn't a joke. Must have been a particular dirty shell to warrant the £140....
I am however not naive and understand that they do have a rather large amount of houses/flats etc on their books. If you had no other choice but to use this company then I would strongly suggest that when the inventory is being carried out, you note down every minute detail. Even if it seems ridiculous at the time to be writing down that you found one hair, a tiny crack or in my case half a pistachio nut shell, Because believe me Jordan's will use anything they can find to squeeze that last little bit of money from you.
In a nut shell, I would implore you to never use this company. Absolutely dreadful.
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Latest Reviews
27th May 2014
reviewed by 'Andrew'
27th May 2014
reviewed by 'Sorcha'
24th May 2014
reviewed by 'Tracey'
24th Apr 2014
reviewed by 'Melissa'
14th Apr 2014
reviewed by 'brettc'
Opening Hours
Address
Jordans Residential Lettings
8 The Downs
Altrincham
Greater Manchester
WA14 2PU
0161 928 5890
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 4 | 5 | 0 | 0 | 0 | 0 | 1 | 0 |
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May 27,2014
May 27,2014
0
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We have received exc customer service through these agents, they have been polite and professional. We have found all staff thorough and considerate....
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May 28, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
May 27,2014
May 27,2014
0
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Simple good old fashioned great customer service. Nothing was too much trouble and there was always a smile to finish....
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May 28, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
May 24,2014
May 24,2014
0
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I found the staff very pleasant and they gave prompt service when viewing various properties, when i had decided which property to rent they dealt with all the paperwork with ease, once moved in any further questions were answered straight away. I enquired about a ...
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May 28, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Apr 24,2014
Apr 24,2014
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I found Jordans very helpful, Tom who look after me from start to finish was brillant, if i had any queries i could call him or email him which was helpful.
Tom answered all my queries and the office staff are very friendly and willing ...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Apr 14,2014
Apr 14,2014
1
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I am a landlord and have used Jordan's (Altrincham) for 4 years now. They have provided an excellent service for me in every respect....
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Apr 14,2014
Apr 14,2014
1
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Efficient with politeness. Had a leak in a tenanted property, which was brilliantly supported by Jordan's and eventual able to reclaim all losses!...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Apr 13,2014
Apr 13,2014
1
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I have found Jordans residential lettings agency in Altrincham always very polite and helpful. I have been a landlord with them for some time and they have always been honest with me and helpful. They take any concerns I have had regarding tenants seriously and ...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Apr 11,2014
Apr 11,2014
1
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i have been with Jordans for around 3 years - i also happen to own a letting company in South Africa so have a pretty decent knowledge of how a good agency should operate.
i am most satisfied with the service i have received from them ...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Apr 11,2014
Apr 11,2014
0
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We have been with Jordans for close to 27 years! After an "OK" start we have been consistently happy with their service and the relationship. Sure, you may be able to shop around for better deals, but these guys have grown with time. Systems for tracking ...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Apr 08,2014
Apr 08,2014
2
people found
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We have rented through Jordans since 2000 and have used them for at least 4 different properties, all houses in various areas. We had no problems at all, otherwise we would not have gone back to the same estate agents. All documents were on time and the ...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Feb 04,2012
Feb 04,2012
6
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Anyone thinking of renting through Jordans letting agency in Altrincham, then just don't! My daughter has just moved out of her rented home. We spent a two hard days cleaning the property before handing the keys back. Yesturday my daughter recieved a letter from the ...
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Sep 24, 2012
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I know this was back in Feb and I hope your daughter has sorted it but Yes, we had the same problem. We rented a property and was there for a year and when we left I cleaned it from top to bottom and it was actually cleaner than when we moved in. However Jordon's claimed that it was dirty and that they had to get professional cleaner in. When I asked that I meet them at the property for them to show me they refused. Unfortunately I did not take photo's so we lost £600 deposit. I have heard of o ...
Jan 09,2012
Jan 09,2012
2
people found
this helpful
this helpful
We had many issues while using Jordan's, A few examples (of the many) would be the broken heaters, cookers and smoke alarms. All of which are necessities within the home. The time that they took to deal with any of these issues was laughably slow, ...
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Mar 05,2011
Mar 05,2011
1
people found
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We were meant to move in on the Saturday. They sent us the agreements on the Friday evening. They expected us to agree to a mandatory 2%-6% rent increase if we remained in the property after 12 months. Their tenancy agreement stated that we would have ...
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Oct 04, 2012
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They tried to move our moving in date 4 times in 3 days leading up to the date we were supposed to pick up the keys. We were moving from the Midlands to Manchester and even as we sat in the office waiting on the keys we were told we couldn't move in as we did not have the correct information with us. We requested the information numerous times in the 6 weeks leading up to the date of moving and STILL were not given the correct details!
The first time we saw the contracts was sitting in the offi ...
Mar 29,2010
Mar 29,2010
1
people found
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I had been a tenant for 12 months. I have made numerous complaints re the radiators in both of the bedrooms not working, bearing in mind I have a baby, and also the toilet seat being broken from the day I moved in. These problems were ...
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Aug 10,2007
Aug 10,2007
1
people found
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Extremely poor customer service. On a number of occassions when they said they would telephone back to resolve an issue, no phone call was made. it has taken 6 weeks, to date, and still we have not received our deposits back. A number issues have been ...
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