Dear Mr James Milner,
Thank you for your comments. I am disappointed that you have not used my feedback as an opportunity to address the issues in you agency and learn from this experience.
My message was not triggered by frustration of losing, it is coming out of frustration of participating in an unfair process, like losing a football match with a corrupted referee, you will be frustrated as well.
It is absolutely not true that your agent/agency has informed us in writing about the offers, Jordan only wrote to me when I have prompted him to do so. If you challenge him, you will see for yourself that he will have no documentation to demonstrate that he communicated in writing the multiple offers received along during the process. If this is a legal requirement, then your agency is breaching that duty.
When the bidding reached 890000, your agent told us that the seller is looking for final offers and make a decision. However, our offer was not kept confidential and Jordan disclosed that to the other party, perpetuating the bidding process. When my husband challenged him, he admitted that he should have done a sealed bid, but did not think appropriate to apologise and the result was that the bidding continued, maintained by the agent. We would absolutely understand that this is convenient for the seller, who is happy about the higher price achieved; we also absolutely understand that your agency is happy, achieving a higher commission, but it does so at the cost of breaching the legal requirements and being unprofessional, you are not treating all your customers fairly.
Your agency is poorly rated overall and you must admit that there must be a reason for that. All your replies are defensive, in stead of showing willingness to listen and improve the way you are working. If you will continue to approach feedback in the way you did, in stead of learning from this experience and addressing the issues, your agency rating will continue to be the same, no matter how much you will like to blame the customers.
I did not find easily a way to leave a feedback directly on your agency website, hence, the review on this site.
I am so sorry, I will have to maintain I cannot recommend your agency.

I am sorry you feel that your TuckerGardner experience has been so poor. I have to say that I have followed this one very closely from the outset. You were one of two interested parties. You got involved in a bidding process and sadly lost out. Both you and the other party were given equal opportunities to compete. In fact, the process was held up at one stage due to your requirement to look at another property before making a decision to increase your offer. Ultimately the owners decided to go to ‘best and final' offers after a long and protracted bidding process. Never a nice way to settle things but ultimately it ends the process. The result of the ‘best and final' was that you were out bid by the other interest. I have just checked our system which logs each and every offer. I can confirm that every offer you placed was emailed to both you and the owner, including your final offer. This is a legal requirement and something we do with each and every offer. The current market is not easy for buyers. More often than not a competitive situation ensues. Unfortunately, in every case, there is only one property. Somebody has to lose out. Having been involved in this particular sale, I am confident that it has been dealt with correctly and professionally. I have the utmost respect and confidence in my colleague, Jordan Hackney. I have worked with him for over two years and believe him to be one of the most honest and professional people I have worked with in the industry. Following 37 days of viewings, negotiation and offers, our client is very happy with what has been achieved. The successful bidder is also happy to have secured the house after some aggressive bidding. I'm just sorry that you feel so upset by the experience. I would be happy to talk it through at our offices if you feel it would help? Yours, James Milner – Cambridge Branch Manager.