0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 09,2012
Jan 09,2012
3
people found
this helpful
this helpful
Avoid this incompetent company at all costs - whether you are tenant or landlord.
I have never been spoken to in such a rude, condescending, patronising manner in all my life. The staff in the lettings office in Haslemere are rude, unhelpful and totally incapable of doing their job.
We rented off them for 6 months and had countless dealings with their terrible customer service. Simple requests are questioned, they tell you it's not their job to deal with things they should be dealing with, they pass the buck to their colleagues, and sometimes they can't even recall having a telephone conversation with you 10 minutes ago!
The icing on the cake was when we came to the end of the tenancy and I asked a member of staff outright if I should close our gas and electricity account and she said "no, that's our job, that's why we manage your letting". 6 weeks later I pick up the post from the house to find outstanding bills and bailiffs letters for gas and electricity. When I asked her why she had failed to close the account she said "It's not our job to close the account, only to inform them that you've vacated the property". She also said that they just email the gas and elec suppliers, and that they often get this problem with unclosed accounts. I suggested they call these companies to ensure that accounts are closed and she said "that's not the procedure we have in place". This is just one example of their utter incompetence.
The staff in the lettings office will cause you nothing but problems, frustration and hassle if you rent off them or rent via them. Our landlord was so fed up with them that we kept the majority of communication between her and us and resolved things amicably - we've even kept in touch since moving on.
There is little we can do about the appalling experience we've had with Keats in Haslemere, I only hope that this review will make you think twice about using them, and save you the hassle and stress we had.
I have never been spoken to in such a rude, condescending, patronising manner in all my life. The staff in the lettings office in Haslemere are rude, unhelpful and totally incapable of doing their job.
We rented off them for 6 months and had countless dealings with their terrible customer service. Simple requests are questioned, they tell you it's not their job to deal with things they should be dealing with, they pass the buck to their colleagues, and sometimes they can't even recall having a telephone conversation with you 10 minutes ago!
The icing on the cake was when we came to the end of the tenancy and I asked a member of staff outright if I should close our gas and electricity account and she said "no, that's our job, that's why we manage your letting". 6 weeks later I pick up the post from the house to find outstanding bills and bailiffs letters for gas and electricity. When I asked her why she had failed to close the account she said "It's not our job to close the account, only to inform them that you've vacated the property". She also said that they just email the gas and elec suppliers, and that they often get this problem with unclosed accounts. I suggested they call these companies to ensure that accounts are closed and she said "that's not the procedure we have in place". This is just one example of their utter incompetence.
The staff in the lettings office will cause you nothing but problems, frustration and hassle if you rent off them or rent via them. Our landlord was so fed up with them that we kept the majority of communication between her and us and resolved things amicably - we've even kept in touch since moving on.
There is little we can do about the appalling experience we've had with Keats in Haslemere, I only hope that this review will make you think twice about using them, and save you the hassle and stress we had.
What agent could do to change your mind?
No I do not wish to discuss this with the agent via this method. I have written to the MD of the Haslemere office and would prefer to deal with him directly. There are too many things they could have done better throughout our tenancy to change my mind that it really isn't worth writing them down here.Attached Filesnbsp;
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Latest Reviews
7th Mar 2016
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14th Apr 2014
reviewed by 'extenant'
9th Jan 2012
reviewed by 'Ex-Keats'
29th Jun 2011
reviewed by 'cckin'
29th Nov 2010
reviewed by 'littleperfect'
Opening Hours
Address
Keats Fearn
26 High Street
Haslemere
Surrey
GU27 2HW
01428 661622
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,000 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 07,2016
Mar 07,2016
3
people found
this helpful
this helpful
I just wanted to reiterate the other review of this branch as we have had the exact same problems and are having a dreadful time presently arguing about our requirement to have the chimney swept.
The maintenance coordinator is incredibly condescending and rude and frankly, ...
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Comment on agent fees
bad.
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Jan 12,2015
Jan 12,2015
4
people found
this helpful
this helpful
The letting arm of this agency leaves everything to be desired. They have been dishonourable and verging on dishonest in their dealings with me when they feel it is warranted. Once you have signed on the line and they have your money God help you ...
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What agent could do to change your mind?
Without your tennants you have no business regardless of how many wonderful properties you have on your books. You need to give some serious customer service training to your lettings arm in Haslemere. Your tennants are not second class citizens and neither are your contractors. Treat them with respect and honesty and your company will flourish. You have a reputation that is not positive in the local area and take this as the trigger for improvement that reading the reviews is long over due in Haslemere.Attached Filesnbsp;
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Apr 14,2014
Apr 14,2014
5
people found
this helpful
this helpful
I have been renting for over 10 years with different estate agents and also private landlords. From my experience as a tenant I must say that the worst was renting a property managed by Keats in Haslemere. The only time they have been professional was on ...
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Jul 21, 2014
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(1)
Complaints like this are always disappointing and sadly we are unable to offer any resolution when the complainant hides behind a blog and won't even reveal their identity. Keats always use external inventory clerks in order to avoid bias and tenants have every opportunity to contest the inventory at the check in appointment which is taken at their pace and follows up with a check in report. Tenants are invited to attend the check out appointment giving every opportunity to comment on complicat ...
Jan 09,2012
Jan 09,2012
3
people found
this helpful
this helpful
Avoid this incompetent company at all costs - whether you are tenant or landlord.
I have never been spoken to in such a rude, condescending, patronising manner in all my life. The staff in the lettings office in Haslemere are rude, unhelpful and totally incapable ...
read full review
read full review
What agent could do to change your mind?
No I do not wish to discuss this with the agent via this method. I have written to the MD of the Haslemere office and would prefer to deal with him directly. There are too many things they could have done better throughout our tenancy to change my mind that it really isn't worth writing them down here.Attached Filesnbsp;
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Yes
Jun 29,2011
Jun 29,2011
1
people found
this helpful
this helpful
rented from them for a year. Treat tenants like scum and try to take every penny off you. I was made to revisit the property solely to remove a smear from a mirrror (else my deposit would be deducted). Suddenly the professional cleaner clause payable ...
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Nov 29,2010
Nov 29,2010
4
people found
this helpful
this helpful
I urge you not to use these letting agents. Terrible service from start to finish. Messages never get passed on, they have a shockingly relaxed attitude to complaints and even slag each other off to you. Quite frankly I don't want to get dragged into ...
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Vendor Fees
1.25%Landlord Fees
10%Tenant Fees
No fees set. Last updated at 23/04/2024, 12:18 PM by James Philip Andrew FearnComplaints Procedure
No procedure available.
