Southampton, SO15
2.4/5, 41 reviews
37% recommended
67% lettings valuation accuracy
32% lettings fee satisfaction

Contact Us

“I recently completed a tenancy through Morris Dibben Southampton. It ......”

Share on :
Dec 06,2015
Minithumbdown
By: 'Never'
Dec 06,2015
3 people found
this helpful
I recently completed a tenancy through Morris Dibben Southampton. It was, in almost every respect, the worst letting experience in almost 15 years of renting property:
- Their fees were extortionate (£580 for 2 people)
- During the letting arrangement's main focus seemed to be on selling us contents insurance (which was unnecessary as we already had our own). When we went to sign the tenancy agreement and pick up the keys everything was very rushed and disorganised and we were made to feel that we were being a bother by just being there,
- The house was given to us in a filthy state and we had to spend two days cleaning it before we moved our things in. We complained but they never apologized and simply ignored us
- Their were numerous maintenance issues which took ages to sort out or more often, were simply ignored
- Repeated calls (at least six!) were needed to get references provided for our next tenancy even though we had paid their referencing fee
- Repeated calls were needed to arrange a check-out time for vacating the property
- Repeated calls and e-mails were required to get our deposit returned.

The main problem with Morris Dibben is that most of time you are not dealing with Morris Dibben. Instead you are dealing with
What agent could do to change your mind?
For the property we am currently renting we paid ‚£250 which covered all our letting fees. How can Morris Dibben justify fees of ‚£580?
Attached Filesnbsp;
Comment on agent fees
For the property we am currently renting we paid ‚£250 which covered all our letting fees. How can Morris Dibben justify fees of ‚£580?
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 41
9th Dec 2024
reviewed by 'Shane Davis'
“We let approx 6 residential properties through Morris Dibben London Road Southampton per month. The lettings team of Sam, Anais, Amelia & ......”
5th Dec 2024
reviewed by 'Mahmut'
“Morris Diben Southampton, were brilliant in selling my flat, provided good valuation and brought lots of potential buyers. My overall ......”
21st Sep 2024
reviewed by 'SSA'
“Stay away from Morris Dibbens if you want to get your security deposit backI rented a house in Southampton through ......”
16th Jul 2024
reviewed by 'Shane Davis'
“We use Morris Dibben for our lettings in Southampton. They are an efficient, professional office with friendly personnel....”
16th Jul 2024
reviewed by 'GS'
“Anais has been supper approachable and professional throughout my tenancy. I can't thank her more. She walked extra mile to ......”
13th Nov 2023
reviewed by 'Franco'
“Selling our flat was traumatic however if it wasn’t for Narinder doing most of the work we would of ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Morris Dibben
53 London Road
Southampton
Hampshire
SO15 2AD
023 8124 7005

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 32% £575 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 5 14 5 4 2 2 1 6
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Bitterne Village Branch, Hamp
Bitterne, SO18
Chandler's Ford Branch, SO53
Chandlers Ford, SO53
Cowplain, PO8
Eastleigh, SO50
Hayling Island, PO11
Hayling Island, PO11

“Morris Dibben Residential lettings...”

Share on :
Dec 09,2024
Minithumbup
claim your profile
Anais
By: 'Shane Davis'
Dec 09,2024
0 people found
this helpful
We let approx 6 residential properties through Morris Dibben London Road Southampton per month. The lettings team of Sam, Anais, Amelia & Liam find tenants for our properties normally within 4 weeks. The admin team of Amelia and Megan ensure the paperwork process is smooth. I would recommend ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Morris Diben Southampton, were brilliant in s......”

Share on :
Dec 05,2024
Minithumbup
claim your profile
Narinder
By: 'Mahmut'
Dec 05,2024
0 people found
this helpful
Morris Diben Southampton, were brilliant in selling my flat, provided good valuation and brought lots of potential buyers. My overall experience dealing with staff at London road brunch was great especially and Nerinda were very helpful and responsive to my enquiries....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Stay away from Morris Dibbens if you want to ......”

Share on :
Sep 21,2024
Minithumbdown
By: 'SSA'
Sep 21,2024
0 people found
this helpful
Stay away from Morris Dibbens if you want to get your security deposit back I rented a house in Southampton through Morris Dibbens and when I moved out of the house at the end of the lease, they told me that my security deposit was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Residential lettings in Southampton....”

Share on :
Jul 16,2024
Minithumbup
By: 'Shane Davis'
Jul 16,2024
0 people found
this helpful
We use Morris Dibben for our lettings in Southampton. They are an efficient, professional office with friendly personnel....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Anais has been supper approachable and profes......”

Share on :
Jul 16,2024
Minithumbup
claim your profile
Anais
By: 'GS'
Jul 16,2024
0 people found
this helpful
Anais has been supper approachable and professional throughout my tenancy. I can't thank her more. She walked extra mile to finalise my new agreement with insurer. Will definitely recommend her....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Selling our flat was traumatic however……......”

Share on :
Nov 13,2023
Minithumbup
claim your profile
Narinder
By: 'Franco'
Nov 13,2023
0 people found
this helpful
Selling our flat was traumatic however if it wasn’t for Narinder doing most of the work we would of given up. Both parties solicitors were useless . Narinder kept pushing forward . We are grateful for all her help and determination....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“If someone was wanting to sell their property......”

Share on :
Oct 09,2023
Minithumbup
claim your profile
Narinder
By: 'Colin'
Oct 09,2023
0 people found
this helpful
If someone was wanting to sell their property and already had solicitors they wanted to use, I would have no hesitation in strongly recommending the Morris Dibben London Road team - Very helpful (particularly Narinder) and communicative, from valuation all the way through to completion. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“An excellent experience of buying a property ......”

Share on :
Aug 09,2023
Minithumbup
claim your profile
Narinder
By: 'Matt'
Aug 09,2023
0 people found
this helpful
An excellent experience of buying a property as a first time buyer. Narinder and the team were polite and courteous throughout, offer good, clear advice and keeping me updated at every step of the way....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Perfectly satisfied by the standard of servic......”

Share on :
Aug 08,2023
Minithumbup
claim your profile
Narinder
By: 'David and Julie'
Aug 08,2023
0 people found
this helpful
Perfectly satisfied by the standard of service. Narinder Rai was always helpful and communicative; she evidenced her professionalism and commitment from beginning to end. Many thanks to her and the team....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very Unprofessional Agency and its agents. T......”

Share on :
Jun 17,2023
Minithumbdown
claim your profile
Anais
By: 'Maria'
Jun 17,2023
0 people found
this helpful
Very Unprofessional Agency and its agents. There's plenty more agents who will provide a proper service in this industry. Choose wisely or you will be disappointed. Anais is one particular very rude agent. I am very displeased with this agency....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Morris Dibben used to be a reputable company... then they got bought by Countrywide....”

Share on :
Apr 26,2023
Minithumbdown
claim your profile
Megan
By: 'Dave'
Apr 26,2023
3 people found
this helpful
I won 2 cases against them with The Property Ombudsman in the short time I rented from them. Countrywide seems to be oblivious to the code of practice and legal requirements that they are supposed to work by. Countrywide run the maintenance and property management. They ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolute rubbish agents, VERY unprofessional ......”

Share on :
Mar 06,2023
Minithumbdown
claim your profile
Jade
By: 'Alec'
Mar 06,2023
0 people found
this helpful
Absolute rubbish agents, VERY unprofessional & lie to tenants about prospectivr work being carried out before tenants move in. Maintenance team have are rude and have no for tenants and leave a mess....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We had a very smooth process in renting with ......”

Share on :
Feb 01,2023
Minithumbup
claim your profile
Anais
By: 'Zaheer'
Feb 01,2023
0 people found
this helpful
We had a very smooth process in renting with Morris Dibben. They were very professional throughout the process. The agent was always available whenever we needed them....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had a very smooth service. First I rented ......”

Share on :
Dec 20,2022
Minithumbup
By: 'Aygul'
Dec 20,2022
0 people found
this helpful
I had a very smooth service. First I rented the flat then they helped me to buy the flat I live in already. Especially Narinder Rai! Always keeps in touch with you and doesn't let the issue unsolved. Thank you for your service....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The agents are highly unprofessional and they......”

Share on :
Sep 02,2022
Minithumbdown
By: 'Vinita'
Sep 02,2022
0 people found
this helpful
The agents are highly unprofessional and they hang up the phone on you. They provide misinformation that they will call you for arranging a viewing but will never call back. They wont even give you a chance to view the property and will let it ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Renting - nightmare - horrific communication - takes advantage of young renters/students...”

Share on :
Aug 20,2022
Minithumbdown
By: 'renter24601'
Aug 20,2022
1 people found
this helpful
We rented a property with Morris Dibben, and from the get go, the organisation and communication from them was horrific. We had a property with no floor in the living room for 4 weeks and a shower that was out of use for 3, and was not ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Worst estate agent in Southampton....”

Share on :
Jul 06,2022
Minithumbdown
claim your profile
Jade
By: 'Sarah'
Jul 06,2022
0 people found
this helpful
Worst estate agent in Southampton. Let out a property no fire alarms, broken doors, filthy state . Had to report to fire service. Estate agent said it “was just students living there” as a justification for such a horrible state of the property. What an infringement ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“There's a reason that this shambles of a comp......”

Share on :
Feb 16,2022
Minithumbdown
By: 'John'
Feb 16,2022
0 people found
this helpful
There's a reason that this shambles of a company has an average rating below 2. As a tenant I was lied to, repeatedly, about a variety of issues. I couldn't get my application deposit back, despite now occupying the property as "it is a fee, not ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I saw an ideal place to rent on their website......”

Share on :
Jan 17,2022
Minithumbdown
By: 'Darren Haines'
Jan 17,2022
0 people found
this helpful
I saw an ideal place to rent on their website and phoned them twice requesting a viewing. Both times I was told their system was down and somebody would call me back. However this never happened and the property is now let. A shambles of ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Had a great letting experience with Morris Di......”

Share on :
Feb 25,2021
Minithumbup
claim your profile
robbie
By: 'Danielle'
Feb 25,2021
0 people found
this helpful
Had a great letting experience with Morris Dibben. The team were really helpful and quick to respond to queries. Robbie who did our house viewing was very helpful and quick to talk to the landlord. Can't fault the service or team!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The estate agent I dealt with at the London Rd ......”

Share on :
Oct 16,2019
Minithumbdown
By: 'H'
Oct 16,2019
5 people found
this helpful
The estate agent I dealt with at the London Rd office was unprofessional and unpleasant to deal with. Consistently ill-informed, obtuse and discourteous. She clearly had no concept that the success of their business is based on customer service. I have bought and sold properties ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Tenants beware...”

Share on :
Sep 24,2019
Minithumbdown
By: 'Stephen'
Sep 24,2019
4 people found
this helpful
Utterly abysmal service to tenants. Having been paid to provide a clean flat, no noticable cleaning had been done. Filth and mould all over the flat, dirty curtains and years of dust and dirt over windows, curtain rails, doors, skirting boards, light fittings etc. Having ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing customer service from the London rd b......”

Share on :
Jul 18,2019
Minithumbup
claim your profile
Vardha
By: 'Vardha'
Jul 18,2019
0 people found
this helpful
Amazing customer service from the London rd branch. In particular Aisha has been so helpful with emailing across documents and chasing things up. I was stuck in motorway traffic the day I had to collect the flat keys and the office were so helpful and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“UTTERLY ABYSMAL...”

Share on :
Jun 18,2019
Minithumbdown
By: 'Pansypotter'
Jun 18,2019
0 people found
this helpful
COULD NOT SELECT ZERO STARS BUT ONE IS TEN TOO MANY! Morris Dibben: Southampton Branch, 53 London Road, Southampton SO15 2AD COMPLAINT RE: 5 OXFORD MEWS I am writing with reference to my telephone conversations with ***e and Narinder on Monday 17th June 2019, in relation to 5 Oxford ...
read full review
Comment on agent fees
Not applicable.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Rachael Fielden
Jul 16, 2019
View all comments (1)
Good Afternoon, I hope you're well. I wanted to get in touch as the Sales Manager who contacted you to discuss this situation after you requested a manager contact you. I have found the email I sent to you at 13.47 on Tuesday 18th June. Attached to this email was the complaints procedure and the following message: 'Good Afternoon, I have received an email through from you regarding making a complaint. Please see the attached complaints procedure. I’m sorry to hear that you wish to complain i ...

“A shambles and unprofessional!!!...”

Share on :
Jun 16,2019
Minithumbdown
By: 'Disappointed'
Jun 16,2019
0 people found
this helpful
What a joke!!! Had an appointment for viewing at 11am yesterday. Lauren the estate agent turned up late. On the same day, had a 12pm appointment with their mortgage consultant, and was told the appointment was double booked. What a shambles and a waste to ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Rachael Fielden
Jul 16, 2019
View all comments (1)
Good Afternoon, I've just seen your review. Please get in touch to discuss further. Kind Regards, Rachael ...

“Brilliant service...”

Share on :
Oct 19,2018
Minithumbdown
By: 'Tony'
Oct 19,2018
0 people found
this helpful
Myself and partner have just completed the sale of our property through Morris Dibben in London Road Southampton. We cannot thank Stephen Henry enough for the hard work and effort he has put in to make this sale happen. From the moment the sale was ...
read full review
Comment on agent fees
Very good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“If I could give them a negative star review I ......”

Share on :
Feb 21,2018
Minithumbdown
By: 'J.B'
Feb 21,2018
6 people found
this helpful
If I could give them a negative star review I would. ***Proceed with extreme caution if you are selling or buying with this branch*** I'm a first time cash buyer and never again in my life will be in this position. I can say hand ...
read full review
Comment on agent fees
The fees were acceptable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Definitely would not recommend to anyoneWe recently had the misfortune ......”

Share on :
Jan 22,2018
Minithumbdown
By: 'LetDown'
Jan 22,2018
1 people found
this helpful
Definitely would not recommend to anyone We recently had the misfortune of selling our house via Morris Dibben in Southampton. The whole process was a comedy of errors and, put simply, we would not recommend them to anyone. In any other job, I would have ...
read full review
Comment on agent fees
Awful value for money. Hugely exaggerated fees.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am not impressed in the slightest. Lied about the ......”

Share on :
Feb 22,2017
Minithumbup
By: 'Beth'
Feb 22,2017
3 people found
this helpful
I am not impressed in the slightest. Lied about the condition of the flat which could potentially put me back in hospital (explicititly explained to the estate agent), flat was disgustingly filthy when I moved in (mouldy food in the oven), lied and construe their ...
read full review
Comment on agent fees
Awful, paying for what? A dirty flat, lies and a poorly managed estate agent.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Disorganised. Lack of communication and knowledge of properties.They take ......”

Share on :
Jul 08,2016
Minithumbdown
claim your profile
Pauline
By: 'Aeneas'
Jul 08,2016
3 people found
this helpful
Disorganised. Lack of communication and knowledge of properties.They take ages to get things done. Not professional at all. It took them 4 months (we paid the agency fees right from the start), just a few days before we have to move in to get the ...
read full review
Comment on agent fees
They certainly do not deserve to have that amount of agent's fees for their competencies.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Morris Dibben, Southampton SO15 2AD



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn