100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction
Jan 07,2012
Jan 07,2012
5
people found
this helpful
this helpful
The house we rented was dirty when we moved in, they would not take responsibility for this despite them charging an excessive admin fee just for the pleasure of renting from them. Then when we left the property it took nearly two months to get overpaid rent back from them. We complained to Stephen Grace, MD, but it's fair to say he just paid lip service to the issues, rather than investigate from a duty of care and customer service perspective. Difficulty is they are in an area where the property market is buoyant as a consequence it drives a level of customer care to tenants that is woefully below anything that could be expected of a professional business.
What agent could do to change your mind?
I'm not interested in their feedback given the volume and nature of emails we have received from them. My aim is to make the general public aware of the, and their ethics.Attached Filesnbsp;
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Latest Reviews
4th Mar 2020
reviewed by 'Anne'
2nd Mar 2020
reviewed by 'Laura'
8th Dec 2019
reviewed by 'Gian'
19th Nov 2019
reviewed by 'charles'
9th Sep 2019
reviewed by 'Doru'
31st Aug 2019
reviewed by 'Philip'
Opening Hours
Address
The JNP Partnership
27 Crendon Street
High Wycombe
Buckinghamshire
HP13 6LJ
01494 528000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £52,500 | £2,500,000 |
| Lettings | 50% | 33% | £1,200 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 26 | 0 | 8 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Mar 04,2020
Mar 04,2020
0
people found
this helpful
this helpful
My property was on the market for less than two weeks . Charlie Walker from JNP achieved a sale at a value I was very happy with. His and the teams customer service and knowledge was excellent and I was very happy to have engaged JNP ...
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Mar 02,2020
Mar 02,2020
0
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My house purchase was not a totally smooth process but Jamie Clutterbuck made the process so much easier! His support was invaluable at reaching exchange and completion. He was flexible and available and nothing was too much trouble. Couldn't recommend him and the High Wycombe ...
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Dec 08,2019
Dec 08,2019
0
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We have been absolutely delighted with the service we have received from Michael Childs at the High Wycombe branch. Not only did he give us a realistic and sensible valuation he and the team have been absolutely first class throughout the sale of the house. ...
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Nov 19,2019
Nov 19,2019
0
people found
this helpful
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What a team they work so well together.
They never give up.
Provide First class service.
I would happily recommend.
Thanks to you all....
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Sep 09,2019
Sep 09,2019
0
people found
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I just bought my flat recently via JNP High Wycombe, as a first buyer I hadn’t had much clue about the buying process so I thought it is so difficult, but after I get in touch to JNP things become smoother and clearly. During ...
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Aug 31,2019
Aug 31,2019
0
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Wouldn’t go anywhere else in High Wycombe! Jnp were professional from beginning to end, excellent service, nothing was to much trouble, would highly recommended...
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Aug 31,2019
Aug 31,2019
0
people found
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Just moved in to my new home! Thank you for all the help JNP! Great service from the staff in the office and great solicitors and mortgage advisors too!...
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Aug 31,2019
Aug 31,2019
0
people found
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Incredibly helpful, the team went the extra mile in helping us get exactly what we wanted and cannot praise them enough many thanks to Steve and the team...
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Aug 31,2019
Aug 31,2019
0
people found
this helpful
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Had extensive dealing with JNP recently and have been extremely helpful throughout my purchase. Steve and Caroline particularly kept me updated regularly and were always on hand when needed with knowledgable and fast responses. Highly recommended...
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Aug 31,2019
Aug 31,2019
1
people found
this helpful
this helpful
Very impressed with the all round service that JNP provided.
Always returned my phone calls and all the staff were very knowledgeable about my property which I appreciated. All in all a very professional company, plus special mention to Michael Childs who worked so hard ...
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Aug 31,2019
Aug 31,2019
0
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First class service; Steve James couldn't have been more help in our move. He took the stress out of moving house....
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Aug 31,2019
Aug 31,2019
0
people found
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Thank you for all the effort to sell our house. Michael Childs delivered for us. Great help from start to finish....
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Aug 31,2019
Aug 31,2019
0
people found
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The ladies at the front desks are so pleasant and welcoming. Credit to the company. Whenever Ive phoned the office, the call has be answered in a warming and professional manner....
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Aug 31,2019
Aug 31,2019
0
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Steve was the driving force of our sale. He was honest with us at all times and kept us informed at all times too....
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Aug 31,2019
Aug 31,2019
0
people found
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Great staff. The branch is welcoming and the ladies at the front are approachable, friendly and professional. Nothing is to much trouble....
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Aug 31,2019
Aug 31,2019
0
people found
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Thank you for all the effort to sell our house. Michael Childs delivered for us. Great help from start to finish....
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Aug 29,2019
Aug 29,2019
0
people found
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I am delighted with the way JNP managed my mother’s property sale at the a very sensitive time for the family. Steve James and his team were highly professional and I am truly grateful for the service provided....
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Aug 27,2019
Aug 27,2019
3
people found
this helpful
this helpful
Excellent from start to finish. I'd like to give a special mention to Mike Childs as he looked after us so well throughout the process....
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Aug 27,2019
Aug 27,2019
2
people found
this helpful
this helpful
Always happy with JNP. All the staff were so helpful with our sale. Michael Childs is worth a mention as was excellent and we won't hesitate to use him again....
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Aug 26,2019
Aug 26,2019
2
people found
this helpful
this helpful
Sold my parents house in Wycombe with JNP. Michael Childs was very professional in helping with the sale. Thank you....
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Aug 26,2019
Aug 26,2019
2
people found
this helpful
this helpful
Michael Childs provided outstanding service throughout my house sale. I would recommend Michael and JNP if you’re looking to buy or sell....
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Aug 26,2019
Aug 26,2019
2
people found
this helpful
this helpful
Really great service! Great communication and Michael was very professional. Always willing to help and answer the many questions I had along the way! Thank you Michael and JNP!...
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Aug 22,2019
Aug 22,2019
0
people found
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Great staff. The branch is welcoming and the ladies at the front are approachable, friendly and professional. Nothing is to much trouble....
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Aug 22,2019
Aug 22,2019
1
people found
this helpful
this helpful
Great service provided by Michael. Thank you for your help and making us feel happy and comfortable during our search....
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Aug 22,2019
Aug 22,2019
1
people found
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this helpful
Really great service and also gave me brilliant advice on what I should do with a particular room in the house in preparation for selling....
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Aug 21,2019
Aug 21,2019
1
people found
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this helpful
Great service and advice in selling our home from the guys in the Wycombe office, especially Micheal Childs who went above and beyond to help us. Thank you....
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Aug 21,2019
Aug 21,2019
0
people found
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Steve was a great help during the move and was always on hanD and happy to answer all our questions...
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Aug 20,2019
Aug 20,2019
1
people found
this helpful
this helpful
Steve was a huge help during our move. He was always on hand to answer our questions & kept us informed throughout the whole process....
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Nov 05,2018
Nov 05,2018
2
people found
this helpful
this helpful
This is not the best estate agent by far. They are the sole estate agent of the centre square development - so you don't have much choice to but to use them if you are purchasing in the new development there. Great service until you ...
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Jul 14,2018
Jul 14,2018
1
people found
this helpful
this helpful
Have recently moved out of a rented property, of which we had endless problems specially in the first two weeks of our tenancy, which was brand new renovated flat.
Here is the list:
Bedroom 1
Lightbulb was blown!
Sockets do not work not connected in the ...
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Comment on agent fees
Bad - very high fees compared to agents we have used since
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Kane Hennessy
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Michael
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Steve
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Caroline
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Lisa
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Mark
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Estate Agent in High Wycombe 
The JNP Partnership are very aware that we are in a customer service industry and pride themsleves on the fact that 98% of clients would recommend us to Family or Friends. I appreciate your comments thus far, however if you would like to take the matter further please contact ARLA.