Edinburgh, EH8
4.8/5, 826 reviews
96% recommended
88% lettings valuation accuracy
91% lettings fee satisfaction

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“My family and I rented a flat through Southside (Ryan ......”

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Dec 02,2015
Minithumbup
By: 'John'
Dec 02,2015
0 people found
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My family and I rented a flat through Southside (Ryan O'Donnell was Manager). I normally wouldn't take the time to submit a review, but I wanted to do so because we felt Ryan went above and beyond for us. This was the first time I've had someone always respond to our requests, quickly. He's got a good process established to quickly resolve maintenance issues. The next day we requested an issue to be fixed, he would send out an email and text message confirming that it was in process and scheduled. I also liked that the front desk staff always answered the phone. He was also able to replace the carpet we had in one of the front rooms of our flat and the install guy even gave us an option on carpet colors. It took some convincing from the property owner, but he was able to get it to happen for us, which made a huge difference. I visited him a couple times at their office over on Nicolson Street and he took the time to listen and work through any particular concerns we had about our lease terms. I think he has a good balance between professional and personal interaction with his clients/tenants. I think these property managers are stuck in the middle between two people (us and the owner) that often want the exact opposite thing. I could tell that he was making sure that his decisions were in the best interest of the property owner, but I appreciated that he also showed that he was still human and down to earth. He didn't always give in to what we wanted but he found a compromise or solution that worked for both us and the property owner. Anyway, for those who are interested to know about Ryan, we felt he did great solving problems, communicating, and keeping everyone taken care of during our lease term.
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reviewed by 'Raghav'
“I would like to express my appreciation for Lucy, our property manager, for her professionalism and courteous assistance during our ......”
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reviewed by 'Waverly'
“First rate visit in every respect. Ryan has a firm grip of all of his full management resposibilities. He is ......”
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reviewed by 'KM EHT'
“A great company who are more than helpful when in need. I’ve dealt with nearly all the property managers ......”
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reviewed by 'xing'
“Local business serves local consumers for more than 20 years. It has been a very satisified communicate experice since the first ......”
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reviewed by 'Tuan Pham'
“I would like to thank the Southside Property Management (SPM) company for their help. They were welcoming, accommodating, and eager ......”
21st Nov 2024
reviewed by 'Natasha wilson'
“I have been with Southside over 12 years and I have to say they have been brilliant throughout! My property manager ......”
Opening Hours
  • Monday: 08:00 - 17:30
  • Tuesday: 08:00 - 17:30
  • Wednesday: 08:00 - 17:30
  • Thursday: 08:00 - 17:30
  • Friday: 08:00 - 17:00
  • Saturday: 08:30 - 12:30
  • Sunday: Closed
Address

Southside Property Management
20 Nicolson Street
Edinburgh
City of Edinburgh
EH8 9DH
0131 510 0051

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 91% £330 £9,609
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“Appreciation for Southside team...”

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Sep 11,2023
Minithumbup
By: 'Raghav'
Sep 11,2023
0 people found
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I would like to express my appreciation for Lucy, our property manager, for her professionalism and courteous assistance during our tenancy exit. She was extremely helpful in facilitating the key handover, considering our travel plans. Lucy provided alternative solutions that made the process seamless. I ...
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“First rate visit in every respect....”

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Mar 30,2023
Minithumbup
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Ryan
By: 'Waverly'
Mar 30,2023
0 people found
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First rate visit in every respect. Ryan has a firm grip of all of his full management resposibilities. He is obviously held in high regatd by the tenants of all my Edinburgh properties. His clear yet quietly solid personal manner is well respected, as is ...
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“A great company who are more than helpful whe......”

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Mar 13,2023
Minithumbup
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Dominik
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Ryan
By: 'KM EHT'
Mar 13,2023
0 people found
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A great company who are more than helpful when in need. I’ve dealt with nearly all the property managers and have never had a bad experience!...
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“Local business serves local consumers for mor......”

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Jan 29,2023
Minithumbup
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Leighvi
By: 'xing'
Jan 29,2023
0 people found
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Local business serves local consumers for more than 20 years. It has been a very satisified communicate experice since the first meeting. The boss gave me a large number of suggestions at very beginning and then, the manager, Leighvi Collins, supprised me based on her effecient ...
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“A professional and excellent agency...”

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Mar 14,2023
Minithumbup
By: 'Tuan Pham'
Mar 14,2023
0 people found
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I would like to thank the Southside Property Management (SPM) company for their help. They were welcoming, accommodating, and eager to help me with all of my issues. My own experience leads me to feel that the SPM agency provides exceptional service. I also wish ...
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“Highly recommend Ben been with them over 12 years....”

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Nov 21,2024
Minithumbup
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John Davidson
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Lewis
By: 'Natasha wilson'
Nov 21,2024
0 people found
this helpful
I have been with Southside over 12 years and I have to say they have been brilliant throughout! My property manager is Lewis Collie and he is really good, let's me know what's happening with my properties when I need to know, really quick in replying, ...
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“The best agency we have used in 15 years...”

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Aug 27,2024
Minithumbup
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Ione
By: 'David'
Aug 27,2024
0 people found
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Southside have been the best agency we have used, on 15 years of letting our property. Thorough vetting of applicants has meant that we have good tenants, and tenants have commented very favourably on the service too. Rental statements are clear and on time. When we ...
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“Exceptional Service and Support: A Pleasing Experience with Southside and Georgia Krumins...”

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Apr 29,2024
Minithumbup
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Georgia
By: 'Lu'
Apr 29,2024
0 people found
this helpful
I had the pleasure of interacting with the Southside Protery Management, and I must commend them for their exceptional service. Even after 2.5 years since our last engagement, they were incredibly efficient and friendly in assisting me with my reference letter needs. Georgia Krumins, in particular, ...
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“Really helpful and fast at replying overall g......”

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Apr 16,2024
Minithumbup
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Rebekah
By: 'Carla'
Apr 16,2024
0 people found
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Really helpful and fast at replying and overall great service...
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“Letting made simple...”

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Mar 26,2024
Minithumbup
By: 'Alexey'
Mar 26,2024
0 people found
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We rented from SPM for a year and now that we have moved on, I can say that it has been a positive experience. First, it was not hard to get a viewing. We were told from the beginning that this would be a temporary ...
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“Very unhappy with outcome after moving out...”

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Dec 11,2023
Minithumbdown
By: 'Louise'
Dec 11,2023
0 people found
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Very unhappy with outcome after moving out of flat. We received only a measely 10% of our nearly £1k deposit despite the fact we left the flat spotless. Some of the deposit was held back because the sink was broken - that crack was there when ...
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“Southside are one of the worst agencies I hav......”

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Oct 23,2023
Minithumbdown
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Georgia
By: 'Lewis'
Oct 23,2023
0 people found
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Southside are one of the worst agencies I have ever dealt with. The flat was filthy on move in, we eventually had to clean it top to bottom ourselves. We requesting multiple times for repairs and fixes with no resolution. When moving out, they have ...
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“I had some issues with submitting documents f......”

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Jun 26,2023
Minithumbup
By: 'Toby'
Jun 26,2023
0 people found
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I had some issues with submitting documents for the flat and Sean Anderson was incredibly helpful and patient in making sure everything was done from start to finish. He kept me updated and made sure our flat was secured. I really appreciated his help and ...
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“It has really be good , everything is fine, t......”

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Apr 12,2023
Minithumbup
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Rebekah
By: 'Oluwajeda Adekoya'
Apr 12,2023
0 people found
this helpful
It has really be good , everything is fine, the flat mates are not bad as well though people have grudges to one another and some people might like you and others might not which is why is called “flat share” so you can’t expect ...
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“Great collaboration, excellent work from my property managers!...”

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Apr 11,2023
Minithumbup
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Leighvi
By: 'Nick L.'
Apr 11,2023
0 people found
this helpful
I have been collaborating with SouthSide for 2.5 years now and I am very satisfied. My property managers have done excellent work. They have arranged fixes for some technical issues that arose with my tenancy in lightning speed, understanding and professionalism....
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“Service from the South side property is amazing. I am ......”

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Apr 04,2023
Minithumbup
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Leighvi
By: 'Sarowar'
Apr 04,2023
0 people found
this helpful
Service from the South side property is amazing. I am totally pleased with their quick and polite response. Specially from the Property manager....
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“The issues were solved very quick. While the ......”

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Mar 14,2023
Minithumbup
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Leighvi
By: 'Alex'
Mar 14,2023
0 people found
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The issues were solved very quick. While the water was off I got the options to have a shower in a gym or other property. I am glad. Thank you....
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“Quick response. Friendly yet professional. On......”

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Mar 12,2023
Minithumbup
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Leighvi
By: 'Stephen'
Mar 12,2023
0 people found
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Quick response. Friendly yet professional. One of the best agent I have used. Other agents may ignore your emails or takes at least a week to reply to you but not this one. Had no problems so far....
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“For almost 2 years I had a boiler in a poor s......”

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Feb 17,2023
Minithumbdown
By: 'Federico Razzoli'
Feb 17,2023
0 people found
this helpful
For almost 2 years I had a boiler in a poor state. I've been left freezing and without hot water in the winter for days, multiple times. Even when they send engineers, the problems are never definitely solved. But they refuse to replace the boiler. Also, ...
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“Very happy with everything so far and my move......”

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Feb 15,2023
Minithumbup
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Leighvi
By: 'Daire'
Feb 15,2023
0 people found
this helpful
Very happy with everything so far and my move in to the property was straightforward. Southside and Leighvi my property manager have been very responsive and friendly!...
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“Lewis has been a great property manager. Clea......”

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Jan 26,2023
Minithumbup
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Lewis
By: 'Rowan'
Jan 26,2023
0 people found
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Lewis has been a great property manager. Clear, concise communication and a great help when required. Wouldn't hesitate to recommend him....
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“They were more than helpful, lovely genuine s......”

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Nov 03,2022
Minithumbdown
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Ryan
By: 'Aimee Duguid'
Nov 03,2022
0 people found
this helpful
They were more than helpful, lovely genuine staff made the whole process so easy I really appreciate all the help the team was able to provide...
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“Moving in was incredibly easy and Southside w......”

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Oct 20,2022
Minithumbup
By: 'Finlay'
Oct 20,2022
0 people found
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Moving in was incredibly easy and Southside were very professional. The welcome bag was a nice touch as a lot of other agencies don’t do this. The gentleman who came to check our electrical appliances was also very nice and we had a pleasant ...
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“Lewis was a great property manager throughout......”

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Aug 11,2022
Minithumbup
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Lewis
By: 'Stewart'
Aug 11,2022
0 people found
this helpful
Lewis was a great property manager throughout our tenancy. He always made sure any issues raised were dealt with efficiently and effectively- made our tenancy a lot easier!...
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“Lewis has been great throughout our tenancy. ......”

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Aug 05,2022
Minithumbup
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Lewis
By: 'Junade & iliya'
Aug 05,2022
0 people found
this helpful
Lewis has been great throughout our tenancy. He made sure our emails are responded to and all issues we had with the flat were dealt with. We can't be happier with the way he managed the property and would definitely recommend him....
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“I rented my flat for the last 3 years with So......”

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Jul 27,2022
Minithumbup
By: 'Robyn Condron'
Jul 27,2022
0 people found
this helpful
I rented my flat for the last 3 years with Southside and I can not say enough how easy it has been. My property manager Angela and her assistant Peri had been incredible throughout with any issues I’ve had throughout my tenancy getting things sorted ...
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“From the application process to the end of my......”

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Jul 01,2022
Minithumbup
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Lewis
By: 'Dorsa'
Jul 01,2022
0 people found
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From the application process to the end of my tenancy, Southside, and my property manager Lewis, made the experience perfect. Any queries I had were covered as soon as they could, ensuring that my stay was comfortable. I am glad that my first experience living ...
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“Brilliant management and service....”

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Jun 29,2022
Minithumbup
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Ryan
By: 'Dorothy'
Jun 29,2022
0 people found
this helpful
Impossible to fault Southside Property Management. 20+ years as landlord and 5 agencies employed to manage the properties and none of them came near Southside for efficiency and effectiveness. Their office systems operate smoothly and well. Our property manager is Ryan and he turns round issues like ...
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“Peri is very professional and has been very q......”

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May 30,2022
Minithumbup
By: 'Jeanita'
May 30,2022
0 people found
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Peri is very professional and has been very quick to respond to our enquiries and helping us with any issues in the flat, for instance, we had issues with our heating in winter and she ordered us electric heaters until the egineers could come to ...
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“High quality tenancy with southside...”

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May 30,2022
Minithumbup
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Lewis
By: 'CHRIS C'
May 30,2022
0 people found
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My flatmates and I have had a very easy and enjoyable tenancy using a Southside property as students for the past year. In particular our property manager Lewis Collie has been superbly attentive and efficient at dealing with any problems that have come up during ...
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Last updated at 4:38 PM 09/12/2021 by

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