“My family and I rented a flat through Southside (Ryan ......”
5 Star Review
Dec 02,2015
By:
'John'
Dec 02,2015
Branch: Edinburgh, 20 Nicolson Street
Services: Lettings (as a Tenant)
Rent PCM: £1275
Would you recommend?: Yes
Postcode: EH6
Branch: Edinburgh, 20 Nicolson Street
Lettings (as a Tenant)
Rent PCM: £1275
Postcode: EH6
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My family and I rented a flat through Southside (Ryan O'Donnell was Manager). I normally wouldn't take the time to submit a review, but I wanted to do so because we felt Ryan went above and beyond for us. This was the first time I've had someone always respond to our requests, quickly. He's got a good process established to quickly resolve maintenance issues. The next day we requested an issue to be fixed, he would send out an email and text message confirming that it was in process and scheduled. I also liked that the front desk staff always answered the phone. He was also able to replace the carpet we had in one of the front rooms of our flat and the install guy even gave us an option on carpet colors. It took some convincing from the property owner, but he was able to get it to happen for us, which made a huge difference. I visited him a couple times at their office over on Nicolson Street and he took the time to listen and work through any particular concerns we had about our lease terms. I think he has a good balance between professional and personal interaction with his clients/tenants. I think these property managers are stuck in the middle between two people (us and the owner) that often want the exact opposite thing. I could tell that he was making sure that his decisions were in the best interest of the property owner, but I appreciated that he also showed that he was still human and down to earth. He didn't always give in to what we wanted but he found a compromise or solution that worked for both us and the property owner. Anyway, for those who are interested to know about Ryan, we felt he did great solving problems, communicating, and keeping everyone taken care of during our lease term.
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