100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
Nov 30,2015
Nov 30,2015
3
people found
this helpful
this helpful
Absolutely appalling service from the lettings department. Over the past year or two they have consistently failed to pay the rent to me although my tenant never pays late. The rent is always at least 10 days and up to a month late. I can only believe they are grossly incompetent or making a mint on interest. Tantamount to fraud. The contract has not been renewed, they don't pass on messages or answer queries. Information they provide is usually erroneous. In short, they have provided no service at all except to hold money back from me and I have paid a couple of grand for it. Mark's previous review above reflects my own experience. Would advise anyone not to use them.
What agent could do to change your mind?
Any service whatsoever would have been a bonus. They outright refuse any refund. I now manage my own letting. The sales staff seem fine. This is solely re lettings.Attached Filesnbsp;
Comment on agent fees
Seem average for lettings. Ridiculous fees for contract renewal.
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Latest Reviews
4th Mar 2021
reviewed by 'Alex'
2nd Jul 2019
reviewed by 'Sarah'
19th Dec 2017
reviewed by 'Tim'
31st Aug 2017
reviewed by 'Michael'
31st Aug 2017
reviewed by 'KRichardson'
Opening Hours
Address
Thomas and May
2-3 South Parade, School Hill
Merstham
Surrey
RH1 3RA
01737 648 048
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 0% | £850 | £1,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 0 | 3 | 5 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 04,2021
Mar 04,2021
0
people found
this helpful
this helpful
I have just had a conversation with this office, after being told I would be called back 2 days ago, which did not happen, and been told that they do not have time to make a phone calls or emails to prospective clients as they are ...
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Jul 02,2019
Jul 02,2019
0
people found
this helpful
this helpful
I have recently sold my property using Thomas & May as my estate agent. They were very professional and so helpful from beginning to end. I would definitely recommend them. Robin and his staff went above and beyond....
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Dec 19,2017
Dec 19,2017
1
people found
this helpful
this helpful
Thomas and May handled the letting of a property I recently rented as a tenant.
To say I was disappointed with them would be an understatement.
Poor attention to detail, painfully slow and appeared to never have gone through a rental process before.
Quite how ...
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Comment on agent fees
Rather expensive given the work they do for them.
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Dec 06,2017
Dec 06,2017
1
people found
this helpful
this helpful
AVOID!
Extremely unprofessional staff, the lady in the office was incredibly rude and forceful on the phone, shouting constantly, interrupting and being very aggressive and evasive.
They flat out refused to put me in contact with the landlord to establish figures, and waited until the ...
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Comment on agent fees
shockingly bad, nearly 2 grand just to move into a double room.
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Aug 31,2017
Aug 31,2017
0
people found
this helpful
this helpful
Very helpful staff, Mike has been very good Its so handy having a local estate agent I can visit and talk to rather than doing it all online. Thank you...
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Aug 31,2017
Aug 31,2017
0
people found
this helpful
this helpful
One of the best estate agents I have dealt with, I liked the personal touch, service and flexibility all the staff I dealt with were very professional....
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Comment on agent fees
good
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Aug 30,2017
Aug 30,2017
0
people found
this helpful
this helpful
I have recently sold a property and Thomas and May, especially Mike and Barbara have been most helpful in answering my questions and queries. I highly recommend Thomas and May...
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Comment on agent fees
Agents fee's were very reasonable.
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Aug 30,2017
Aug 30,2017
0
people found
this helpful
this helpful
I found Robin and the staff very helpful and efficient. Selling a property can be a stressful time and Thomas and May made it a fairly straightforward experience. Would definitely recommend. Many Thanks....
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Comment on agent fees
Good.
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Sep 15,2016
Sep 15,2016
3
people found
this helpful
this helpful
Dismal service, contacted over a week ago to contact my landlord to renew my contract - they didn't even bother calling. Today when I called they don't even know who I am or why im calling and sent my landlord a shocker of a mail. ...
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Comment on agent fees
im disgusted they can even charge fees for such a disgusting non level of service at their own leisure and pace.
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Apr 05,2016
Apr 05,2016
1
people found
this helpful
this helpful
This is a nightmare estate agent. Extremely poor customer service. Calls not returned. Emails unanswered. Option 2, accounts on voicemail constantly goes to voicemail as it is unmanned. You have to chase up to receive rent collected and yet its blatant refusal! Office is locked up ...
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Jan 18,2016
Jan 18,2016
2
people found
this helpful
this helpful
Awful service. My tenant pays direct debt on the 4th, i have to chase Thomas and May constantly to get my money. Multiple follow up mails to get my money, with many unanswered. Late each month paying me. Emails system is dire. They use one ...
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What agent could do to change your mind?
Fees are ok. But they make too many mistakes and terrible communication, which in turn makes the fees not worth it.Attached Filesnbsp;
Comment on agent fees
Fees are ok. But they make too many mistakes and terrible communication, which in turn makes the fees not worth it.
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Yes
Nov 30,2015
Nov 30,2015
3
people found
this helpful
this helpful
Absolutely appalling service from the lettings department. Over the past year or two they have consistently failed to pay the rent to me although my tenant never pays late. The rent is always at least 10 days and up to a month late. I can only ...
read full review
read full review
What agent could do to change your mind?
Any service whatsoever would have been a bonus. They outright refuse any refund. I now manage my own letting. The sales staff seem fine. This is solely re lettings.Attached Filesnbsp;
Comment on agent fees
Seem average for lettings. Ridiculous fees for contract renewal.
Was this helpful?
Yes
Yes
Oct 19,2015
Oct 19,2015
6
people found
this helpful
this helpful
I have been a customer since Thomas and May took over clients from Bairstow Eves. In that time I have regularly had to chase up rent payments to me, despite the tenant having paid the agent on time. I am in the process of complaining ...
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Dec 02, 2015
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(1)
Hi Mark, I have had exact same problem. If you have not already contacted Surrey Consumer Advice, fill in their online form and request that they report the agent to Trading Standards. They have been very helpful but they need more reports to add weight to the complaint against them. All the best. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
