100% lettings valuation accuracy
71% lettings fee satisfaction
Nov 30,2015
Nov 30,2015
2
people found
this helpful
this helpful
When myself and my wife applied for our house, Belvoir were brilliant. We were met with a warm smile and a lovely atmosphere.
During our application, the staff became complicated. Thought there were a couple of parts of our application that weren't standard, we felt we had to repeat ourselves several times to ensure that it was clear that we could not meet all their requirements, however we would make this up by paying 6 months rent in advance.
Whilst we have been living in the property, Belvoir have responded to one serious issue but have refused to even acknowledge other requests. E.g. The front door handle feels like it may break, a gate to the back garden has a loose slat (we have a small child) and the bathroom light pull works intermittently, meaning sometimes its a dark trip to the loo at night.
We appreciated Belvoir's approach and professionalism before we handed over money but now feel we have been kicked to the curb now we have paid. Alot more communication would help us...
During our application, the staff became complicated. Thought there were a couple of parts of our application that weren't standard, we felt we had to repeat ourselves several times to ensure that it was clear that we could not meet all their requirements, however we would make this up by paying 6 months rent in advance.
Whilst we have been living in the property, Belvoir have responded to one serious issue but have refused to even acknowledge other requests. E.g. The front door handle feels like it may break, a gate to the back garden has a loose slat (we have a small child) and the bathroom light pull works intermittently, meaning sometimes its a dark trip to the loo at night.
We appreciated Belvoir's approach and professionalism before we handed over money but now feel we have been kicked to the curb now we have paid. Alot more communication would help us...
What agent could do to change your mind?
Communication needs to be improvedAttached Filesnbsp;
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Latest Reviews
24th Aug 2022
reviewed by 'Shelby'
22nd Aug 2022
reviewed by 'Margaret Lane'
20th May 2021
reviewed by 'S Phillips'
18th Jan 2021
reviewed by 'Heidi'
13th Jan 2017
reviewed by 'Leanne'
30th Nov 2015
reviewed by 'Tenant101'
Opening Hours
Address
Belvoir
61 Abbeygate Street
Bury St Edmunds
Suffolk
IP33 1LB
01284 733874
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 71% | £635 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 6 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 24,2022
Aug 24,2022
0
people found
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Matt has been so wonderful through the process of finding us a home! He’s been so kind when we talk if I have a problem and always works on it immediately. He realized the first home he wanted to show us wasn’t exactly ...
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Aug 22,2022
Aug 22,2022
0
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We have recently rented out a property using Belvoir. The whole process was quick and efficient, Matthew and Isobel were pro-active getting the property marketed and paperwork sorted, so the property was rented out quickly.
The Belvoir team were friendly, helpful and professional at all ...
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May 20,2021
May 20,2021
0
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Poor communication skills for prospective tenants resulting in a lot of unnecessary stress. Mrs Patsy Day seems to be attentive but we were far from a priority when it came to renting a house, therefore the deal failed with a lot of valuable time wasted ...
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Jan 18,2021
Jan 18,2021
0
people found
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We recently worked with Belvoir to let a home. Everyone we worked with was very responsive and answered all of our questions. They were all very friendly and made the process of letting a home during the pandemic go as smoothly as possible.
Ellie Day ...
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Jan 13,2017
Jan 13,2017
1
people found
this helpful
this helpful
Belvoir have a really friendly team that make it a pleasure to have them as our agents.
Any issues we may have had have been responded to and resolved in a timely manner.
I wouldn't hesitate in recommending Belvoir...
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Comment on agent fees
When comparing to other agents Belvoir's fees are reasonable
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Nov 30,2015
Nov 30,2015
2
people found
this helpful
this helpful
When myself and my wife applied for our house, Belvoir were brilliant. We were met with a warm smile and a lovely atmosphere.
During our application, the staff became complicated. Thought there were a couple of parts of our application that weren't standard, we felt ...
read full review
read full review
What agent could do to change your mind?
Communication needs to be improvedAttached Filesnbsp;
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Nov 26,2015
Nov 26,2015
0
people found
this helpful
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We have been landlords since 2013. Our first tenant was engaged with the help of a different agent who very badly let us down and abandoned us after the tenant caused severe damage to the flat. This was particularly stressful as we were living overseas at ...
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Nov 04,2015
Nov 04,2015
0
people found
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As new landlords we have from the outset been very pleased with support and effectiveness of Patsy and her team at Belvoir of Bury St Edmunds. They have responded to both our and tenant requests, dealt with any issues and clarified any queries raised. Their ...
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Oct 27,2015
Oct 27,2015
0
people found
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For the most part, I have been very satisfied with Belvoir from first viewing of the property we are letting to dealings since. They are all very helpful, kind, patient and understanding. Everyone in the office has always been willing to listen when I have ...
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Oct 23,2015
Oct 23,2015
0
people found
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We have been Landlords since 2012 and have a second tenant in our property. Each time the house was let very quickly. However, the first year the property was let, property inspections by the agent were more frequent. That said, we are contacted fairly promptly if ...
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Oct 22,2015
Oct 22,2015
0
people found
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Having posted a previous review, I was contacted by Patsy Day who came to see me. It was good to know that the reviews are read and responded to. We discussed the points raised and some of them were dealt with there and then - ...
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Oct 20,2015
Oct 20,2015
0
people found
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we have been a customer of belvoir for 2.5 years, this last year being a tough one for us personally due to serious illness, throughout this time i have been very appreciative of the support and quick response to any issues that have arisen with the ...
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Oct 16,2015
Oct 16,2015
2
people found
this helpful
this helpful
There is poor communication between the letting agency and tenants. They are slow to respond to emails and missed phone calls causing a delay in needed repairs, enquires on contractual agreements, etc. For example, it has taken multiple calls and emails over a time span ...
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Oct 13,2015
Oct 13,2015
1
people found
this helpful
this helpful
When Belvoir first took over as my Landlord's agent everything was wonderful - Patsy Day was professional and always did as she said. In recent years the service has gone downhill. I have an agent's inspection every three months but rarely hear back on the ...
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Nov 28,2011
Nov 28,2011
3
people found
this helpful
this helpful
Belvoir insisted that their full manage rate was more expensive than their competitors due to a personal touch. This turned out not to be the case. We struggled to get Belvoir to do anything properly and always had to chase them for answers; not helped ...
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What agent could do to change your mind?
I suggest taat their office is too far from Lakenheath/Mildenhall to take on the management on USAF rental properties. With the office being in Bury St Edmunds, USAF personnel tend not to look at letting agents so far away. Please stick with local rentals and do not take on more than you can handle.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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