White and Hayward
New Malden, KT3
4.8/5, 25 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

Contact Us

“I enlisted the services of Karen to help me sell ......”

Share on :
Nov 26,2015
Minithumbup
claim your profile
karen
By: 'Sally-Anne'
Nov 26,2015
0 people found
this helpful
I enlisted the services of Karen to help me sell my mother's property for me. Although I had my doubts about Karen's valuation (too high) at the beginning, she gave me confidence to try it and I ended up with a figure only just below the asking price. Amazing! The continual communication from Karen throughout the proceedings was excellent. She is a very professional and approachable person, who gave me the confidence that I could do it! Thanks Karen.
Comment on agent fees
Very reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 25
30th May 2023
reviewed by 'JW'
“Unlike most high-street agents, Karen from White & Hayward is a landlord herself and it really shows in the excellent service ......”
11th Aug 2019
reviewed by 'Louise'
“I have recently rented a property through White and Hayward. Having been with 2 large rental agents for the last 14 years, ......”
10th May 2019
reviewed by 'Lynda'
“We rented a property through white and Hayward and found the whole process very easy and Karen was extremely helpful ......”
24th Apr 2019
reviewed by 'Mimi'
“Initially, I was moved to tears at the ladies kind words, and we actually thought she was going to give ......”
9th Mar 2018
reviewed by 'Simona'
“Excellent service. I strongly recommend their service. they are efficient, very well organised, and professional. very experienced and knowlegeable in ......”
17th Oct 2017
reviewed by 'Paul'
“We were delighted with the service and attention to detail which we received from both Karen and her colleagues. Our ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 15:00
  • Sunday: Closed
Address

White and Hayward
93 Thetford Road
New Malden
Surrey
KT3 5DS
02089429575

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £440,000 £510,000
Lettings 100% 99% £1,400 £1,425
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 6 1 10 0 3 0 0 0
Areas covered
  • KT1
  • KT6
  • KT19
  • KT2
  • KT7
  • SW19
  • KT3
  • SW20
  • KT4
  • KT5
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NALS TDS SAGEagent
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

“Simply the best...”

Share on :
May 30,2023
Minithumbup
claim your profile
karen
By: 'JW'
May 30,2023
0 people found
this helpful
Unlike most high-street agents, Karen from White & Hayward is a landlord herself and it really shows in the excellent service that she has delivered over the last 8 years of managing and then selling my rental property. Unfortunately for me, I have another rental property in ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Karen Lucas
May 31, 2023
View all comments (1)
Thank you so much for your review of our Sales and Letting Service which is greatly appreciated. It has been a pleasure working with you. ...

“I have recently rented a property through Whi......”

Share on :
Aug 11,2019
Minithumbup
claim your profile
karen
By: 'Louise'
Aug 11,2019
0 people found
this helpful
I have recently rented a property through White and Hayward. Having been with 2 large rental agents for the last 14 years, it is refreshing to use a smaller firm. From the first point of contact to picking up the keys went incredibly smooth and I even ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Karen Lucas
Aug 12, 2019
View all comments (1)
Thank you so much for your lovely feedback about our service. We hope you are enjoying living in your new home. ...

“Great Service...”

Share on :
May 10,2019
Minithumbup
claim your profile
karen
By: 'Lynda'
May 10,2019
0 people found
this helpful
We rented a property through white and Hayward and found the whole process very easy and Karen was extremely helpful with our move. We are very pleased that we found a property through this company as they went above and beyond. Excellent service....
read full review
Comment on agent fees
Very reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Cheated, Lied to and felt discriminated against...”

Share on :
Apr 24,2019
Minithumbdown
claim your profile
karen
By: 'Mimi'
Apr 24,2019
0 people found
this helpful
Initially, I was moved to tears at the ladies kind words, and we actually thought she was going to give us a chance and do things right. But not only was this not the case, we feel that we have actually been lied to. Having ...
read full review
Comment on agent fees
N/A
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Karen Lucas
Apr 26, 2019
View all comments (1)
Mimi We are very sorry that you feel let down by White and Hayward in relation to a property that you were interested in. We appreciate that the moving process can be stressful and have noted your comments. We never promised the property to you and explained initially that referencing procedures have to be undertaken before placing a prospective tenant and these are explained both at the property viewing and at the time of the tenant expressing an interest in the property. White and Hayward ...

“Excellent service. I strongly recommend their service. they are efficient, ......”

Share on :
Mar 09,2018
Minithumbup
claim your profile
karen
By: 'Simona'
Mar 09,2018
0 people found
this helpful
Excellent service. I strongly recommend their service. they are efficient, very well organised, and professional. very experienced and knowlegeable in their field....
read full review
Comment on agent fees
no problem wth their fees either, very reasonable.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were delighted with the service and attention to detail ......”

Share on :
Oct 17,2017
Minithumbup
claim your profile
karen
By: 'Paul'
Oct 17,2017
0 people found
this helpful
We were delighted with the service and attention to detail which we received from both Karen and her colleagues. Our sale was far from straightforward but we had support at every stage, particularly when we suffered setbacks. Karen remained positive throughout and was very accessible....
read full review
Comment on agent fees
Very reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We rented a flat in Wimbledon through White & Hayward. Karen ......”

Share on :
Jul 24,2017
Minithumbup
claim your profile
karen
By: 'Ferhat'
Jul 24,2017
0 people found
this helpful
We rented a flat in Wimbledon through White & Hayward. Karen was our agent during our stay in the flat for more than 2 years. She was always professional, kind and very responsive. She was helpful, organised and very honest with viewing, offer, new contract signing, contract ...
read full review
Comment on agent fees
Reasonable prices
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service from Karen and Jean. Very professional, completely straightforward ......”

Share on :
Sep 12,2016
Minithumbup
claim your profile
karen
By: 'Debbie'
Sep 12,2016
0 people found
this helpful
Excellent service from Karen and Jean. Very professional, completely straightforward and a joy to deal with. Would definitely use again and would recommend to anyone who is selling a property....
read full review
Comment on agent fees
Excellent
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Karen Lucas
Sep 12, 2016
View all comments (1)
Thank you Debbie, it was a pleasure working with you. ...

“Karen Lucas was the agent for the house that I ......”

Share on :
Jan 21,2016
Minithumbup
claim your profile
karen
By: 'OMS'
Jan 21,2016
0 people found
this helpful
Karen Lucas was the agent for the house that I was purchasing. She kept me informed and kept me up to date on all aspects of not only my purchase but on the sale of my house too. The agents selling my house were, basically, ...
read full review
Comment on agent fees
Karen Lucas told me what fees she charges and they were .3% lower than my agents fees. I wish I had known about her company before.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I enlisted the services of Karen to help me sell ......”

Share on :
Nov 26,2015
Minithumbup
claim your profile
karen
By: 'Sally-Anne'
Nov 26,2015
0 people found
this helpful
I enlisted the services of Karen to help me sell my mother's property for me. Although I had my doubts about Karen's valuation (too high) at the beginning, she gave me confidence to try it and I ended up with a figure only just below ...
read full review
Comment on agent fees
Very reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I bought my property in New Malden in 2007 and Karen ......”

Share on :
Aug 05,2015
Minithumbup
claim your profile
karen
By: 'Trefor'
Aug 05,2015
0 people found
this helpful
I bought my property in New Malden in 2007 and Karen was the agent. I was so impressed with the personal service and level of communication that in 2011 I decided to use White and Hayward as property managers when I was posted to Australia. They carefully ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We sold my mother's house through White and Hayward following ......”

Share on :
Apr 20,2015
Minithumbup
claim your profile
karen
By: 'Janet'
Apr 20,2015
0 people found
this helpful
We sold my mother's house through White and Hayward following a bad experience with another agent. The service we received from Karen Lucas was exemplary in every respect and we so wished had used them from the start! Karen was extremely helpful, professional but friendly ...
read full review
Comment on agent fees
More reasonable than most.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am pleased to say that it was a pleasant ......”

Share on :
Sep 11,2014
Minithumbup
By: 'Kashif'
Sep 11,2014
0 people found
this helpful
I am pleased to say that it was a pleasant experience to deal with White & Hayward. I must say I would give them 10 out of 10 for their service and professionalism. I have dealt with them as a tenant and as home buyer, and can say ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They were my letting agents for 9+ years. Never had any ......”

Share on :
May 12,2014
Minithumbup
claim your profile
karen
By: 'Neill'
May 12,2014
0 people found
this helpful
They were my letting agents for 9+ years. Never had any issues with money received, tenants, repairs, anything. Karen always new someone who could fix the problem. In years the place was only empty for 2 weeks! Service was always great and prompt. Thoroughly recommended....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would like to compliment the staff of white and ......”

Share on :
Apr 14,2014
Minithumbup
claim your profile
karen
By: 'Shirin'
Apr 14,2014
0 people found
this helpful
I would like to compliment the staff of white and hayward estate agents in new malden.the warm and very professional service we received . I would like to many Thanks , for Ms Karen Lucas, shed been really helpful ....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We chose our local estate agent White and Hayward New ......”

Share on :
Dec 11,2013
Minithumbup
claim your profile
karen
By: 'Mrs'
Dec 11,2013
0 people found
this helpful
We chose our local estate agent White and Hayward New Malden on recommendation from friends. What a good job we did. On first impressions the staff were friendly efficient and very professional. Throughout the sale of our property we had lots of questions and queries ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My Partner and I were tenants for one and a ......”

Share on :
Sep 14,2013
Minithumbup
By: 'Steve'
Sep 14,2013
0 people found
this helpful
My Partner and I were tenants for one and a half years and we think the service we recieved from White and Hayward was excellant. If we had any problems with anything in the property they arranged for somebody to come and repair it straight ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would like to compliment the staff of white and ......”

Share on :
Apr 22,2013
Minithumbup
By: 'david'
Apr 22,2013
0 people found
this helpful
I would like to compliment the staff of white and hayward estate agents in new malden.the warm and very professional service we received when buying our house was second to non. She gave very sound realistic advice through out the whole process.Karen really ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We sold our property through White and Hayward and had ......”

Share on :
Sep 27,2012
Minithumbup
By: 'Sue'
Sep 27,2012
0 people found
this helpful
We sold our property through White and Hayward and had fantastic service from Karen Lucas. We felt she was realistic with the valuation, gave us alot of valid, helful and honest information and was very respectful of our home when it came to viewings. We ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We put our house up for sale with Karen Lucas ......”

Share on :
Apr 04,2011
Minithumbup
By: 'Sally'
Apr 04,2011
1 people found
this helpful
We put our house up for sale with Karen Lucas after viewing a property through her - and never looked back! From start to finish her service has been of the highest standard. As mentioned in another review she has gone well beyond the call ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have recently purchased a house from Karen at White ......”

Share on :
Apr 12,2010
Minithumbup
By: 'Paola'
Apr 12,2010
0 people found
this helpful
I have recently purchased a house from Karen at White and Hayward. She has been extremly helpful from start to finish, well beyond her duty to me. She in fact advised me along the whole process of purchasing the house, far more helpful than my ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service from start to finnish, will definatley use again....”

Share on :
Apr 09,2010
Minithumbup
By: 'Mels'
Apr 09,2010
0 people found
this helpful
Excellent service from start to finnish, will definatley use again....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“White and Hayward was the best thing that could have ......”

Share on :
Mar 03,2010
Minithumbup
By: 'rufus'
Mar 03,2010
0 people found
this helpful
White and Hayward was the best thing that could have happened after the first agent I used had some police trouble. Karen the head of White and Hayward took all the hassle away from my mother and I and kept us informed all the time. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service for both I as the Landlord and the ......”

Share on :
Feb 23,2010
Minithumbup
By: 'Steve'
Feb 23,2010
0 people found
this helpful
Excellent service for both I as the Landlord and the new tenant. Kieran is a pleasure to deal with and is very customer focused. I was very pleased with the service and will definitely use them again....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“With White and Hayward you clearly get the benefit of ......”

Share on :
Feb 04,2010
Minithumbup
By: 't65mcb'
Feb 04,2010
0 people found
this helpful
With White and Hayward you clearly get the benefit of working with a client focussed business. They fully understand that delivering an excellent service to both the tenent and landlord will ensure success for all involved. Having time and again experienced poor service from the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 20/05/2024, 1:23 PM by Karen Lucas Lucas
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Property Ombudsman
Safeagent
Last updated at 12:23 PM 20/05/2024 by Karen Lucas Lucas

Awards won by White and Hayward, New Malden KT3 5DS



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn