67% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Jan 03,2012
Jan 03,2012
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Prior to actually moving-in to the property Romans, and the staff at the Aldershot branch were excellent; very quick to respond to any enquiries, and Dan was also very helpful by providing detailed information where needed.
However, I wish I could say more for the after sales team. We have had several problems, and once they mount up they tend to be quite time consuming, to name a few:
Contract raised under the wrong name
Contract sent to incorrect address
Several delays by Romans when responding to enquiries via email (after sales)
Draft inventory not forwarded to us within the 10-days as stated by check-in agent
In fact, we had to chase-up with phone calls for the majority of our emails, as they were never responded to within sufficient time, or because questions we had asked had not been answered at all. Now I suspect, as far as letting agents go, these problems are quite insignificant; but the fact our inventory was not forwarded on to us within the 10-days, as stated, could now be an issue for us, although this is partly due to problems with the property.
My overall opinion is that the staff are helpful and are genuinely friendly, but I suspect the back-of-house staff have too much work on to be able to reply promptly, and efficiently, as you would expect and hope; especially when renting a property.
However, I wish I could say more for the after sales team. We have had several problems, and once they mount up they tend to be quite time consuming, to name a few:
Contract raised under the wrong name
Contract sent to incorrect address
Several delays by Romans when responding to enquiries via email (after sales)
Draft inventory not forwarded to us within the 10-days as stated by check-in agent
In fact, we had to chase-up with phone calls for the majority of our emails, as they were never responded to within sufficient time, or because questions we had asked had not been answered at all. Now I suspect, as far as letting agents go, these problems are quite insignificant; but the fact our inventory was not forwarded on to us within the 10-days, as stated, could now be an issue for us, although this is partly due to problems with the property.
My overall opinion is that the staff are helpful and are genuinely friendly, but I suspect the back-of-house staff have too much work on to be able to reply promptly, and efficiently, as you would expect and hope; especially when renting a property.
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Latest Reviews
26th Apr 2024
reviewed by 'Julie'
8th Sep 2023
reviewed by 'J'
21st Jul 2022
reviewed by 'Jane'
2nd Apr 2022
reviewed by 'Martin'
13th May 2021
reviewed by 'Iain'
16th Mar 2021
reviewed by 'Debbie Holmes'
Opening Hours
Address
Romans
167 Victoria Road
Aldershot
Hampshire
GU11 1JU
01252 743725
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 75% | £134,000 | £265,000 |
| Lettings | 100% | 67% | £825 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 1 | 17 | 4 | 26 | 1 | 18 | 1 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 26,2024
Apr 26,2024
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let my house out with Romans for 3 yrs under the no deposit scheme when the house was sold the tenant had trashed my my house had to get a skip to clear the rubbish including taking up the living room carpet to do dog faeces ...
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Sep 08,2023
Sep 08,2023
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Have had a superb experience working with Will at Romans who set up a viewing same day, took his time to show me round the property and is now working tirelessly to get my tenancy set up in time for me to secure the property ...
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Jul 21,2022
Jul 21,2022
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Always a big? who shall I use to sell my house .. never used Romans in Aldershot before. Met Sasha who ran me through h the process and thought I would give them a chance.
Sasha and her team Dan Holly Alison etc have been helpful ...
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Apr 02,2022
Apr 02,2022
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I am totally impressed, getting a beautiful apartment with them was quiet easy compared with what other agents has done with me during my search form an accommodation.
It was easy and I recommending them already to my friends that need a suitable and befitting ...
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May 13,2021
May 13,2021
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I have been in the business of renting out property in Ash Vale, near Aldershot for the past 21-years. The biggest challenge I faced was in finding a decent property management company who cared about my custom as much as the fees they extract, often ...
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Mar 16,2021
Mar 16,2021
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We have had nothing but excellent service from both Sasha and Alison at Romans. They have both been extremely communicative and helpful throughout the entire process of my son buying his first home. They have gone above and beyond what was expected of them and ...
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May 11,2018
May 11,2018
3
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Worse staff ever in the aldershot branch ever kept me in loop what was happening about renting a house ad refused to give back holding fee when it didnt go tho..trisan and charlotte are rude and unhelpful.....
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May 11, 2018
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Thank you for your feedback, if you wish to make a formal complaint please contact [email protected]. ...
Apr 05,2018
Apr 05,2018
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Romans aldershot is highly recommended.
All staff are professional, polite and supportive. Everyone I met or spoken to on the phone have been brilliant and helped guide me through the process of moving.
My property was put on the market at a realistic price and ...
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Comment on agent fees
Good
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Dec 06,2016
Dec 06,2016
9
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Absolutely awful estate agents. Wouldn't trust them further than I could throw them. Goodness knows why they have been given glowing reviews & 5 stars. My experience of this establishment is that they are VERY unprofessional and extremely dishonest. Beware any prospective client, do not use them, ...
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Apr 27, 2018
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I fully agree with your comment.
I found them very nice when they are trying to sell but awful after sale service and they will completely forget about you once you checked out and litterally you have to send you chasers to get your deposit back. ...
Jan 14,2015
Jan 14,2015
7
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I NEVER write reviews but the service from Romans in Aldershot was disgraceful. Upon meeting the agents (two turned up) they were full of charm, smiles and promised the earth - regular updates (every Friday) throughout the process, they expressively said they have a potential ...
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Comment on agent fees
1.5% for them to lie for weeks!
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Feb 05, 2015
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Thank you for taking the time to write a review regarding the Aldershot office.
Comments from our customers whether positive or negative are extremely helpful and I would like an opportunity to speak to you direct; therefore, if you would like to make contact with me my details are below.
I can be contacted via the Bracknell Office on 01344 404705.
Kind Regards ...
Dec 19,2014
Dec 19,2014
8
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Its all about the customer service - except at Romans it seems.
I called regarding a property advertised to rent - ready to move in within 24hrs with 6 months rent in advance at the ready. Called the office to inquire about whether a cat would ...
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Apr 08,2013
Apr 08,2013
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The professionalism of Sean was excellent throughout, he was always ready to help me and gain information within a quick amount of time and was always very friendly and helpful. Sean and the team at Romans made the whole process a lot easier and were ...
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Jan 31,2013
Jan 31,2013
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This is my first working with Romans. My flat needed a few repairs and I had quite a few questions and concerns on renting my property. I had been introduced to Kelly, and she has been excellent in handling the transition between the tenants moving ...
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Jan 12,2013
Jan 12,2013
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please with the help from the agents that were involved in the move. appreciated the phone call asking how the move went. customer service was good....
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Dec 12,2012
Dec 12,2012
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I was badly let down by another estate agency and was desperate to sell. Jon provided helpful advice on the Onbudsman code of conduct which was instrumental in getting out of an onerous contract with the other agency. Within 2 weeks I had viewings and the 3...
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Dec 12,2012
Dec 12,2012
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Sharon Tubb has been our letting agent for our house for the past 10 years. We have not had a moment of concern over the house during that time. She has been exceptional, expecially during a dispute with the neighbour (which truned out to be the ...
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Dec 11,2012
Dec 11,2012
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Sharon Tubb has looked after my rental property for ten years. During that time she has dealt with any problems arising in my property with supreme efficiency. I know I can confidently leave Sharon to select new tenants, when the occasion arises, and to keep ...
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Nov 23,2012
Nov 23,2012
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Hello ,
I rented my house with Romans 6 months ago , I only had a week to deal with it as I was due back overseas , Roman got the property let within 2 days , Since then Sandra Harris has carried out a fantastic job managing the property in ...
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Nov 22,2012
Nov 22,2012
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Excellent, courteous, prompt service which far excelled other estate agents within the local area.
Romans had meticulous attention to detail which meant the photos used showed off my property to its best advantage. As the sale progressed, Romans picked up and dealt with any issues ...
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Oct 31,2012
Oct 31,2012
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I found the staff at the Aldershot office very helpful and friendly. They were professional at all times and extremely welcoming. If I move house in the future, I will not hesitate to use the Aldershot Romans Office again....
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Oct 23,2012
Oct 23,2012
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I bought a lovely property through Romans in Aldershot. Jon Grace looked after me from start to finish. I felt he really took on board my requirements and found me the perfect home. He was always very prompt at dealing with any enquiries and all ...
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Oct 11,2012
Oct 11,2012
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I was very pleased with the service that I recieved from Romas estate agents and with John Grace in particular. I found John to be very professional both on the phone and whilst viewing properties. I found that John understood what I was and was ...
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Sep 07,2012
Sep 07,2012
2
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I cannot say I have been pleased with all of our dealings with Romans, and had rather a large scare regarding the deposit on check out. But Sandra Harris took over the case, and was quick, efficient, and most of all sensible when dealing with ...
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What agent could do to change your mind?
See above.Attached Filesnbsp;
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Aug 31,2012
Aug 31,2012
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We found Romans to be excellent...very professional and always kept us updated, and they got us a great price beyond expectations within only 2 weeks of putting our house on the market! The people we have dealt with in the branch and over the Phone ...
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Aug 30,2012
Aug 30,2012
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They listened continously to want we wanted and carried it out where applicable. They went above and beyond to the extent of coming to let us in our house after we locked ourselves out. They offered us advice and support throughout....
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Aug 28,2012
Aug 28,2012
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From the moment Scott came out to see us the service Romans provided was excellent. The valuation of the property was realistic and helped us achieve a fairly quick sale at a price we were happy with. Throughout the process we were kept up to ...
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Aug 02,2012
Aug 02,2012
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I just have to say how impressed we were with the service we received from Sean Cotter. He was extremely likeable from the outset, professional yet not pushy and was understanding with regards to our situation. He is still looking for suitabl properties for us. ...
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Jul 27,2012
Jul 27,2012
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Having not purchase a house for 20 years i was quite anxious about dealing with an estate agent given their somewhat shady reputation, however when viewing properties, i found Sean to be very calm and relaxed in his approach, he provided the facts about each property ...
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Jul 23,2012
Jul 23,2012
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All the staff at Aldershot Romans were particulary helpfull when we were looking to move to the area. Sean and Tom however were both absolutley brilliant. Both were extremly professional and polite and took time to understand what we were after. They were fantastic on ...
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Jul 16,2012
Jul 16,2012
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First impressions and meeting with Jon I would say were good and in the lead up too the property being put on the market was good!!, but from there all the support came from Dan in the office, he was very helpful, understanding and his ...
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