Bigmove Estate Agents
Hackney, London, E5
4.5/5, 43 reviews
88% recommended
100% sales valuation accuracy
83% sales fee satisfaction
67% lettings valuation accuracy
81% lettings fee satisfaction

Contact Us

“The agent was very rude, was late by 20 minutes and ......”

Share on :
Nov 25,2015
Minithumbdown
By: 'Tom'
Nov 25,2015
0 people found
this helpful
The agent was very rude, was late by 20 minutes and didn't apologise. He was arrogant towards me and the seller. Very bad agent, don't ever use them.
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Wayne Bradley Scott M.N.A.E.A
Dec 08, 2015
Unfortunately this a case of mistaken identity I had a new member of staff by the name of Paul Long who covered the appointment and used my business cards for contact details on that appointment, I have been an accredited professional estate agent for the past 22 years and have built a trustworthy professional reputation from hard work I also have an excellent relationship with the current seller, I would welcome the opportunity to meet with you to prove identification and the fact it wasn't myself that actually met you at the property on the day in question, The member of staff that you received the poor experience from has subsequently been let go after poor references, I apologies for this experience you received from this ex-employee, however I have a highly decorated reputation and can't accept this review as it wasn't myself that met with you, please would you like to come to my office so I can assure you of this miss understanding. As you can appreciate reviews are important and ultimately this would affect my own lively hood and future which I've worked so hard to keep polished.
Here is a video of me at my office for evidence please contact me to discuss this review.
https://www.youtube.com/watch?v=CF7BPQIQm5k

Kind regards
Wayne Bradley Scott M.N.A.E.A
Branch Manager
By: wayne
Dec 08, 2015
Unfortunately this a case of mistaken identity I had a new member of staff by the name of Paul Long who covered the appointment and used my business cards for contact details on that appointment, I have been an accredited professional estate agent for the past 22 years and have built a trustworthy professional reputation from hard work I also have an excellent relationship with the current seller, I would welcome the opportunity to meet with you to prove identification and the fact it wasn't myself that actually met you at the property on the day in question, The member of staff that you received the poor experience from has subsequently been let go after poor references, I apologies for this experience you received from this ex-employee, however I have a highly decorated reputation and can't accept this review as it wasn't myself that met with you, please would you like to come to my office so I can assure you of this miss understanding. As you can appreciate reviews are important and ultimately this would affect my own lively hood and future which I've worked so hard to keep polished.
Here is a video of me at my office for evidence please contact me to discuss this review.
https://www.youtube.com/watch?v=CF7BPQIQm5k

Kind regards
Wayne Bradley Scott M.N.A.E.A
Branch Manager

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 43
16th Oct 2019
reviewed by 'James'
“Shin and her team made our move stress-free and pleasant from the moment we booked our first viewing. Communication, in ......”
11th Jul 2019
reviewed by 'Alix'
“Kiran has been amazing and so helpful throughout the process. On top of being lovely, her reactivity has been amazing, ......”
1st Jun 2019
reviewed by 'Maureen'
“Kiran and Ajay made what is usually such a stressful time so easy for me. They kept me up to ......”
8th May 2019
reviewed by 'Ella'
“Kiran and the team have been so helpful throughout the process of our move. It's refreshing to have such professional ......”
24th Jan 2019
reviewed by 'joren'
“We have been in our new flat for a week now, and everything so far has been incredibly smooth. They ......”
3rd Jul 2018
reviewed by 'DelilahRose'
“I have been a landlord for about three years now and always let my property out myself but the market ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Bigmove Estate Agents
93 Lower Clapton Road
Hackney,London
Greater London
E5 0NP
020 8986 7373

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 83% £165,000 £900,000
Lettings 67% 81% £628 £4,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 19 3 3 0 9 0 2 2
Areas covered
  • E5
  • Hackney
  • E8
  • N16
  • E9
  • N1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TPOS DPS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

“Shin and her team made our move stress-free a......”

Share on :
Oct 16,2019
Minithumbup
upload your photo
Shindy
By: 'James'
Oct 16,2019
0 people found
this helpful
Shin and her team made our move stress-free and pleasant from the moment we booked our first viewing. Communication, in particular, has been a strong point, with queries responded to quickly and professionally. Shin managed to make what should be extremely stressful time, complication-free and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Highly Recommend!...”

Share on :
Jul 11,2019
Minithumbup
By: 'Alix'
Jul 11,2019
0 people found
this helpful
Kiran has been amazing and so helpful throughout the process. On top of being lovely, her reactivity has been amazing, helping with everything and being so clear and transparent! It's such a pleasure to find professional and nice person in a Letting Agency in London! ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Would Highly recommend...”

Share on :
Jun 01,2019
Minithumbup
upload your photo
Ajay
By: 'Maureen'
Jun 01,2019
1 people found
this helpful
Kiran and Ajay made what is usually such a stressful time so easy for me. They kept me up to date with the process and were happy to answer my never ending questions without making me feel like the pest I am sure I was. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic customer service and experience!...”

Share on :
May 08,2019
Minithumbup
By: 'Ella'
May 08,2019
1 people found
this helpful
Kiran and the team have been so helpful throughout the process of our move. It's refreshing to have such professional and nice customer service from a London letting agency. Any issues that have come about have been dealt with efficiently, and Kiran has been super ...
read full review
Comment on agent fees
Fine.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Kiran
May 24, 2019
View all comments (1)
Thanks for the lovely review, Ella. We work hard to meet our clients expectations, so thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We will continue to assist you in the future! ...

“A refreshing experience...”

Share on :
Jan 24,2019
Minithumbup
By: 'joren'
Jan 24,2019
1 people found
this helpful
We have been in our new flat for a week now, and everything so far has been incredibly smooth. They are very efficient in dealing with questions and queries which made moving in feel that much less stressful. They're also really friendly which is a ...
read full review
Comment on agent fees
Steep but it always is.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant service...”

Share on :
Jul 03,2018
Minithumbup
By: 'DelilahRose'
Jul 03,2018
1 people found
this helpful
I have been a landlord for about three years now and always let my property out myself but the market hasn't been that greatest recently so I started to worry about the loss of rent and if I'd be able to find a professional suitable ...
read full review
Comment on agent fees
good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“bigmove are a pleasure to deal with their reasonable, honest ......”

Share on :
Feb 10,2018
Minithumbup
By: 'haz4444'
Feb 10,2018
1 people found
this helpful
bigmove are a pleasure to deal with their reasonable, honest and fair. Unlike the vast majority of agents round here. Highly recommended 5* from me....
read full review
Comment on agent fees
fair
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This was my first time searching to buy our new ......”

Share on :
Feb 06,2018
Minithumbup
upload your photo
Shindy
By: 'Buyer'
Feb 06,2018
1 people found
this helpful
This was my first time searching to buy our new home in Hackney to save the stress my family recommended me to get in contact with bigmove as they used them throughout the years. Well we did it was an extraordinary service, they didn't race ...
read full review
Comment on agent fees
They deserve it
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The staff were very helpful and supported viewings when i ......”

Share on :
Feb 01,2018
Minithumbup
By: 'Annette'
Feb 01,2018
1 people found
this helpful
The staff were very helpful and supported viewings when i needed them e.g. Saturday morning and didn't rush me. During the purchase process they moved things along quickly so that my offer was made on the 1st November and I had completed by the 5...
read full review
Comment on agent fees
I was purchasing so didn't pay a fee
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been renting through bigmove for around four years ......”

Share on :
Nov 09,2016
Minithumbup
By: 'Charles'
Nov 09,2016
0 people found
this helpful
I have been renting through bigmove for around four years now and they have always been willing to help me with any issues I have experienced during my stay. A few personal circumstances cropped up throughout my tenancy but they were a hundred percent understanding ...
read full review
Comment on agent fees
Reasonable!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Although move in was smooth move out was a nightmare. ......”

Share on :
Nov 04,2016
Minithumbdown
By: 'Tony'
Nov 04,2016
1 people found
this helpful
Although move in was smooth move out was a nightmare. Even though I transferred deposit to them and in contract it clearly says it will be put in a government deposit scheme, it wasn't, instead they transferred the money to the landlord without even notifying ...
read full review
Comment on agent fees
Fees although not as expensive not justified as service is non-existant
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Hannah Geoghegan
Nov 04, 2016
View all comments (1)
Hi Tony, Thank you for your feedback however, we feel there has been some miscommunication here. As an agent we acted on an introduction basis only and have not dealt with any rental collection or management of the property throughout your entire stay in the property. For introduction tenancies the landlord is responsible for registering your deposit with an approved government scheme which we had received confirmation from the Landlord on this at the time which we explained to you when ...

“Warm, friendly and welcoming environment I walked into with such ......”

Share on :
Sep 28,2016
Minithumbup
By: 'Mary'
Sep 28,2016
0 people found
this helpful
Warm, friendly and welcoming environment I walked into with such caring agent who listened to my needs ask I made enquiry. Big move I must give credit to your agents who offered me good customer service. Looking forward for continued services. Thanks Mehmet....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The agent was very rude, was late by 20 minutes and ......”

Share on :
Nov 25,2015
Minithumbdown
By: 'Tom'
Nov 25,2015
0 people found
this helpful
The agent was very rude, was late by 20 minutes and didn't apologise. He was arrogant towards me and the seller. Very bad agent, don't ever use them....
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Wayne Bradley Scott M.N.A.E.A
Dec 08, 2015
View all comments (2)
Unfortunately this a case of mistaken identity I had a new member of staff by the name of Paul Long who covered the appointment and used my business cards for contact details on that appointment, I have been an accredited professional estate agent for the past 22 years and have built a trustworthy professional reputation from hard work I also have an excellent relationship with the current seller, I would welcome the opportunity to meet with you to prove identification and the fact it wasn't mys ...

“AVOID them if you dont want to get ripped off.......”

Share on :
Sep 19,2015
Minithumbdown
upload your photo
Shindy
By: 'muhsen'
Sep 19,2015
1 people found
this helpful
AVOID them if you dont want to get ripped off. They will rush you to pay them the deposit money and will wrong representations and if you walkout when you find out they will withhold your money. My personal impression is that these guys are ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have recently completed on my first flat purchase in ......”

Share on :
Jun 09,2015
Minithumbup
upload your photo
Shindy
By: 'Holly'
Jun 09,2015
0 people found
this helpful
I have recently completed on my first flat purchase in E5 and can honestly say that I have had a really good experience with the team at Big Move. Kevin did a good job of negotiating the purchase and I have subsequently found them to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This was my first time moving out on my own ......”

Share on :
Mar 12,2015
Minithumbup
By: 'A&C'
Mar 12,2015
0 people found
this helpful
This was my first time moving out on my own and a pretty unique and urgent situation, the staff bent over backwards to make sure that my partner and i knew what we were doing and that we were able to become tenants in this ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The Customer services levels at Big Move is excellent, friendly ......”

Share on :
Mar 03,2015
Minithumbup
By: 'Yajnas'
Mar 03,2015
0 people found
this helpful
The Customer services levels at Big Move is excellent, friendly and helpful staff, always willing to answer any questions there customers have. The turn around for finding suitable tennants was very fast, all tennents are efficiently vetted. I would have no hesitation in recommending Big ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It was a delight to use an agency with integrity ......”

Share on :
Feb 20,2015
Minithumbup
By: 'Anthony'
Feb 20,2015
0 people found
this helpful
It was a delight to use an agency with integrity and excellent local knowledge. As we were buy to let clients we purchased property in the local area and wanted to let immediately. We tried a few of the larger agents but although they had ...
read full review
Comment on agent fees
The fees we paid were good and reflective of the great quality of services we received.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been using BIG MOVE services for about 7 years, ......”

Share on :
Feb 20,2015
Minithumbup
By: 'Eitan'
Feb 20,2015
0 people found
this helpful
I have been using BIG MOVE services for about 7 years, i found them to be always happy to help; enthusiastic and courteous...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We found all members of the team at Big Move ......”

Share on :
Jan 27,2015
Minithumbup
By: 'Mark'
Jan 27,2015
0 people found
this helpful
We found all members of the team at Big Move to be extremely helpful and attentive, who took much of the stress and hassle normally associated with moving, out of the equation. Agency admin/referencing fees are expensive but in line with most other agents. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I recently used Big move and I was happy with ......”

Share on :
Jan 19,2015
Minithumbup
By: 'TBK'
Jan 19,2015
0 people found
this helpful
I recently used Big move and I was happy with their service. They were quite helpful and responsive, Nick arranged the viewing and Nancy took over with drafting the contract. They were quite fast, always responded when I asked questions and I took over the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The Christmas period can be a really tricky time to ......”

Share on :
Jan 08,2015
Minithumbup
By: 'A'
Jan 08,2015
1 people found
this helpful
The Christmas period can be a really tricky time to rent a new home, but Big Move were exceptionally helpful in assisting my partner and I in finding and securing our ideal place in Crouch End. Nick met us for a viewing on the morning ...
read full review
Comment on agent fees
Big Move made us a deal on fees, reducing the price of processing our paperwork since we were moving into a 1-bed property as a couple - very decent. Fees were about what we expected, and given how fast and efficiently Sharon, Kevin and Nick worked to get everything sorted, we really have no complaints.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sharon provided a extremely efficient, friendly and helpful service. extremely ......”

Share on :
Dec 16,2014
Minithumbup
By: 'Olivia'
Dec 16,2014
2 people found
this helpful
Sharon provided a extremely efficient, friendly and helpful service. extremely approachable and competent. Would definitely recommend Big Move Estate Agents....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Big Move have been extremely helpful to us throughout the ......”

Share on :
Dec 05,2014
Minithumbup
By: 'TashCutts'
Dec 05,2014
0 people found
this helpful
Big Move have been extremely helpful to us throughout the lettings process, keeping us informed every step of the way and giving us any extra information we asked for. Sharon in particular was great to work with, and I would definitely recommend her...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“With the help of Sharon and Kevin, we managed to ......”

Share on :
Nov 15,2014
Minithumbup
By: 'Excellent'
Nov 15,2014
2 people found
this helpful
With the help of Sharon and Kevin, we managed to view, pay, sign papers and move within a week. They were both being incredible helpful, and they are both getting gold stars with me. They're service was excellent. They both did everything in they're power ...
read full review
Comment on agent fees
With all the work Sharon and Kevin put on for us, the agent few should and could be even higher. Money well spent.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We had an exceptionally supportive time using Big Move and ......”

Share on :
Nov 14,2014
Minithumbup
By: 'Miss'
Nov 14,2014
3 people found
this helpful
We had an exceptionally supportive time using Big Move and our contact Sharon was a diamond helping us overcome issues and hurdles to move into our new rented property. The particular landlord we are renting from is also a genuine guy who has bent over ...
read full review
Comment on agent fees
They were high but on market review they were fair and less than Foxtons/Stirling Ackwroyd etc.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have recently started tenanting a property that Big Move ......”

Share on :
Nov 07,2014
Minithumbup
By: 'SKP'
Nov 07,2014
4 people found
this helpful
I have recently started tenanting a property that Big Move let and now manage. The team (especially Sharon) were extremely helpful throughout the initial period of flat viewings, and particularly later on when discussing the tenancy agreement as we had lots of questions. They were ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would like to take this opportunity to thank all ......”

Share on :
Oct 31,2014
Minithumbup
By: 'Gevdet'
Oct 31,2014
3 people found
this helpful
I would like to take this opportunity to thank all the staff at Big Move, in particualr Kevin and Sharon for their hard work in securing the lettings of our flats in such a short period of time and achieving a reasonable rent return. Going ...
read full review
Comment on agent fees
I am paying for the full management of the properties and would hope that the fee could be reduced in the event of placing further properties under Big Move management.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We are a property investment company with a large portfolio ......”

Share on :
Oct 16,2014
Minithumbup
By: 'David'
Oct 16,2014
3 people found
this helpful
We are a property investment company with a large portfolio over all over London. We have dealt with Shin at Big Move for over 5 years. They have provided us with a high calibre of professional tenants at all times. They have always been responsive any ...
read full review
Comment on agent fees
Big moves fees were fair. I have no issue with paying fees for a good service.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Shin has been always very helpful every time we needed ......”

Share on :
Oct 08,2014
Minithumbup
upload your photo
Shindy
By: 'Patricia'
Oct 08,2014
4 people found
this helpful
Shin has been always very helpful every time we needed to get in touch regarding contract matters. Leah has been also great, following up any requests we had lately....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No image available Shindy
(9)
No image available Ajay
Staff picture Aaron
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please discuss your complaint with a member of our branch staff who will aim to deal with your problem as fairly and swiftly as possible.

If you are not satisfied with your complaint being resolved, please send an email to [email protected] and this will be forwarded to the branch manager. The manager will try to resolve the matter within 48 hours of you raising your complaint, however, depending on the details of your complaint this may vary.

If you are still not satisfied with the response from our branch manager please ask your complaint to be referred to the managing director. You must highlight in writing, why you are still dissatisfied and what further action you would like bigmove estate agents to take to fully resolve your complaint. You will receive a response within 3 working days including the nature of your complaint and the time period we will be able to reply to your complaint in further detail.

At this point you may be asked for further information if needed. Within 16 working days your complaint will be fully investigated by the managing director and you should receive a formal written outcome of the investigation.

By the end of six weeks following receipt of your complaint, in the majority of cases (except exceptional cases), bigmove will have provided you with a written final response accompanied by The Property Ombudsman Consumer Guide.

You may write to The Property Ombudsman if you are still dissatisfied with the action taken by bigmove estate agents.

Please find the relevant details on their website: www.tpos.co.uk which will highlight the process you need to follow.
Last updated at 4:46 PM 29/05/2019 by Kiran Kaur

Awards won by Bigmove Estate Agents, London E5 0NP



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn