100% lettings valuation accuracy
92% lettings fee satisfaction
Jan 03,2009
Jan 03,2009
1
people found
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this helpful
Absolutely disgraceful! I was dealing with the Bletchley branch near Milton Keynes. They are all very friendly when you are a prospective tenant but as soon as you've signed things rapidly go downhill!
I had so many problems I can't possibly cover them all in this review. There were numerous faults with the property when I moved in and they reassured me that they would be fixed ASAP, (they were never fixed during my tenancy).
I had an infestation of maggots. When I notified them of this they weren't interested, eventually when they did come to address the problem, they sent out a guy with a vacuum cleaner and a bottle of bleach! After getting bleach on his shoes during his laughable efforts to vacuum up the maggots, he them trampled bleach all over the carpets. I ultimately had take time of work and go and sit in their office until they arranged for a professional pest control company to come out.
There was extensive damp throughout the property, but again they were disinterested; as long as they were getting my rent they couldn't care less.
They were supposed to carry out periodic inspections of the property, but these didn't happen (probably because of all the outstanding issues I had). I reported all the faults again and again but nothing ever happened. I have a folder full of emails and letters, explaining all of the problems I encountered.
And then due to a bank holiday my rent payment went out late and I immediately got a snotty letter of Castle Estates threatening me with solicitors if I didn't pay.
I can't convey the amount of frustration and dissatisfaction I've had with this company. Even on the very rare occasions when a contractor was sent out, even they had a very poor opinion of Castle Estates. When I came to move out certain employee's lied through their teeth, just to get more money out of me!
PLEASE, PLEASE, PLEASE consider yourself warned. I would rather live in a cardboard box than rent another property off this company! They are a bunch of cowboys!
I had so many problems I can't possibly cover them all in this review. There were numerous faults with the property when I moved in and they reassured me that they would be fixed ASAP, (they were never fixed during my tenancy).
I had an infestation of maggots. When I notified them of this they weren't interested, eventually when they did come to address the problem, they sent out a guy with a vacuum cleaner and a bottle of bleach! After getting bleach on his shoes during his laughable efforts to vacuum up the maggots, he them trampled bleach all over the carpets. I ultimately had take time of work and go and sit in their office until they arranged for a professional pest control company to come out.
There was extensive damp throughout the property, but again they were disinterested; as long as they were getting my rent they couldn't care less.
They were supposed to carry out periodic inspections of the property, but these didn't happen (probably because of all the outstanding issues I had). I reported all the faults again and again but nothing ever happened. I have a folder full of emails and letters, explaining all of the problems I encountered.
And then due to a bank holiday my rent payment went out late and I immediately got a snotty letter of Castle Estates threatening me with solicitors if I didn't pay.
I can't convey the amount of frustration and dissatisfaction I've had with this company. Even on the very rare occasions when a contractor was sent out, even they had a very poor opinion of Castle Estates. When I came to move out certain employee's lied through their teeth, just to get more money out of me!
PLEASE, PLEASE, PLEASE consider yourself warned. I would rather live in a cardboard box than rent another property off this company! They are a bunch of cowboys!
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Mar 04, 2010
Wanted to write my own review but I would just repeat the same things. Same agency, same branch, same nightmare.. We were so relieved when we moved out, wrote loads of complaints but never got any reply back. Unbelievable attitude from staff! I always warn all my friends from using them..
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Latest Reviews
18th Mar 2019
reviewed by 'Nicola'
6th Mar 2019
reviewed by 'Freddie'
21st Feb 2019
reviewed by 'Liza'
21st Dec 2018
reviewed by 'Brian'
20th Jan 2018
reviewed by 'Sandra'
18th Jan 2018
reviewed by 'PWenham'
Opening Hours
Address
Castle Estates
66 High Street
Battle
TN33 0AG
01424 774166
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 92% | £325 | £825 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 6 | 1 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
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Mar 18,2019
Mar 18,2019
0
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Lovely people to deal with....quick, efficient and friendly. We have used Castle Estates in Battle for many years and have always found their service to be excellent. Highly recommend....
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Mar 06,2019
Mar 06,2019
0
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Really impressed with Castle Estates. Renting through them in Battle has been a really smooth process. Thanks for all your help....
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Feb 21,2019
Feb 21,2019
0
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Having never used an agent for letting i went into Castle Estates. Found them very knowledgable and helpful. I started the process then returned home overseas. They called me and followed up all paperwork in order and found a suitable tenant. I foun the inventory ...
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Comment on agent fees
Found them competitive with other agents
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Dec 21,2018
Dec 21,2018
0
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I needed an agent to find me a tenant in Battle and to deal with all the paperwork including the tenancy agreement and inventory. I selected Castle Estates and they were superb throughout. They are pleasant to deal with and very efficient. The service they ...
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Comment on agent fees
Very reasonable
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Jan 20,2018
Jan 20,2018
0
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I have rented a house through Castle Estates for the last 4 years, and they have always provided professional and quality support. If I report a repair, I can rest assured it will be dealt with. The communication between us and my landlord is dealt with ...
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I don't know the agent's fees
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Jan 18,2018
Jan 18,2018
0
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Di and Anna are approachable & highly competent members of the Castle Estates (Battle) Team. They have proved invaluable whilst we have been letting out our home and have taken care of all the little details as well as the big ones. They are quick to ...
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Comment on agent fees
I think they are fair considering the comprehensive service provided.
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Jan 17,2018
Jan 17,2018
0
people found
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We have been clients of Castle Estates for over eight years now and are very impressed by their professional and friendly attitude. Its a great company....
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Comment on agent fees
Very reasonable fees
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Dec 15,2017
Dec 15,2017
0
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Great people doing a great job! Having had experience of other agents managing our properties, I would now never go anywhere else than Castle Estates and Peter and Co, for the excellent service they provide - and such nice people too!...
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Comment on agent fees
Very fair, both from the landlord point of view and, I believe for tenants
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Dec 14,2017
Dec 14,2017
0
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We have used Castle estate twice recently to find tenants for our rented properties. The service given was extremely helpful and professional. We would not hesitate to recommend them....
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Comment on agent fees
Good
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Dec 14,2017
Dec 14,2017
0
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We have used Castle estate twice recently to find tenants for our rented properties. The service given was extremely helpful and professional. We would not hesitate to recommend them....
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Comment on agent fees
Good
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Dec 14,2017
Dec 14,2017
0
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I've had contact with Castle Estates for around 20 years, and have known Peter Broomhead for all of those. At first I was a resident in my apartment, Castle Estates being the managing agent. They were always very efficient and professional, and were able to reduce ...
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Comment on agent fees
This agent's fees are most acceptable - certainly taking into account the good work that they do.
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May 15,2017
May 15,2017
1
people found
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We are extremely grateful for the kindness, help and exemplary professionalism of Di, Jan and Anna. This is an exceptional, dedicated team of professionals who deserve the highest praise. Rob & Maddy...
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Comment on agent fees
Excellent.
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Jun 21,2016
Jun 21,2016
1
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Poor Customer Service
Poor Company
Typical Estate Agents you hear all the bad stories about.
Disappointed that I can't rate 0 stars.
It took over 20 days for our deposit to be returned (compared to the agreed 10 days) - I sent numerous emails and never received a ...
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Comment on agent fees
Bad
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Jun 21, 2016
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We are obviously very disappointed with this review, and we do consider it extremely misleading and inaccurate. What Adam fails to mention is that the £25.00 administration charge has nothing whatsoever to do with his deposit, but was applied because of additional work involved in having to return to the tenant a further rent payment that was made because he failed to cancel his Standing Order ! He was also a tenant at the property for nearly a year, and in all our previous dealings had express ...
Jul 24,2014
Jul 24,2014
1
people found
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As someone new to short term tenancy, I was quickly put at ease by the staff at Castle Estates Battle, who provided all the information I required, and once an identified property became fully available, implemented the required action to secure this - all without ...
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Jan 17,2013
Jan 17,2013
1
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I have been dealing with Castle Estates at Battle for some years now and have always found them to be friendly, professional, efficient and happy to "go the extra mile" when necessaary. I own a number of properties and am frequently travelling therefore it is ...
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Jan 28, 2013
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Thank you for your comments C J G Campbell. It has been a pleasure to act as your agent these past few years and hope we can continue to have your confidence in us. Thank you.
Kind regards,
Castle Estates
Battle ...
Dec 14,2012
Dec 14,2012
0
people found
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Castle Estates have been my letting agent for the past 12 years for the property I own in Battle. They have always been most professional with each let. Human nature being as it is, lets don't always go to plan. This is where there knowledge and ...
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Jan 28, 2013
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Thank you for your comments Bev. We do try to keep both parties happy and glad you have been and are happy with the service we provide you. Thank you.
Kind regards,
Castle Estates
Battle ...
Dec 01,2012
Dec 01,2012
1
people found
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All staff were most helpful and friendly . Had only a short time to find a property to rent during a visit from Spain and staff were able to quickly arrange a series of viewings of suitable propertiesand to help to process all the paperwork while ...
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Jan 28, 2013
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Thank you for your comments, it was a pleasure to help you with your move.
Kind regards,
Castle Estates
Battle ...
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