60% sales valuation accuracy
60% sales fee satisfaction
60% lettings valuation accuracy
67% lettings fee satisfaction
Nov 19,2015
Nov 19,2015
6
people found
this helpful
this helpful
I will never ever use Chappell and Matthews again. My boyfriend and I rented a flat through a landlord who went through Chappell and Matthews and they are all as bad as each other. They say they will contacted you back but never do. Whilst living in he flat we had no hot water for 2 months and we also had damp and mould growing in the bedroom due to an over grown greenery on the other side of the wall. After asking chappell and matthews to contact the landlord 6 time to sort the problem we finally asked for a early release because I am pregnant and couldnt live in those conditions. Hot running water is the minimal requirement when renting a property. Chappell and matthews promised us all 6 times they would sort the problem but when we moved out early it still was not sorted. After moving out we had a fight to get out deposit back, they would give us every excuse under the sun to keep gold of our money. After 4 weeks I went to see chappell and matthews in Bath whilst I was at work and asked them for their head office number so I Could sort it myself, the guy asked if he could help as he would be managing Chippenham store from December. . I told him everything and he said he would sort it for me.. he said he would contact head office that day and then email me that afternoon to let me know what they say. I never received an email but he did phone me 2 days later to say he had spoken to head office and the money would be in my bank within 2 to 5 working days. Why did it take someone from another branch to sort this for me? And I still haven't heard from chappell and matthews in Chippenham so if I had not gone to the bath shop I would probably still be waiting.
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Latest Reviews
11th Aug 2023
reviewed by 'Ronnie'
16th Sep 2020
reviewed by 'Ronnie'
3rd Aug 2020
reviewed by 'STEVEN'
7th Jul 2019
reviewed by 'David'
19th Jun 2019
reviewed by 'One'
26th Apr 2019
reviewed by 'Neil'
Opening Hours
Address
Chappell & Matthews
71 Market Place
Chippenham
Wiltshire
N15 3HG
01249 300 053
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 60% | £0 | £0 |
| Lettings | 60% | 67% | £650 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 11,2023
Aug 11,2023
0
people found
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this helpful
My thanks to Jodie Brain for the provision of much needed urgent rental information...
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Sep 16,2020
Sep 16,2020
1
people found
this helpful
this helpful
Jodie Brain of Chappell and Matthews Chippenham has done a first class job in managing my Chippenham properties. Always on the ball and quick to respond. I recommend her to any landlord seeking an efficient service...
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Aug 03,2020
Aug 03,2020
0
people found
this helpful
this helpful
Rented a property in Chippenham and Abigail done the viewing and handover was on time and explained things very well good job as process is a bit complicated in my opinion property was very clean even after handover asking if everything was ok
Thank you ...
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Jul 07,2019
Jul 07,2019
0
people found
this helpful
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First time renters. Agents were very friendly and helpful. Process was quick and smooth with no issues and quick responses. Referencing was easy and quick. Setting up of utilities was also very easy. Although not yet used, the maintenance issue report system sounds very streamlined. ...
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Jun 19,2019
Jun 19,2019
0
people found
this helpful
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Rented an apartment from the Chippenham office and had nothing but problems trying to get maintenance done and it was not fit to live in when they handed the keys over, now I have left I'm still trying to get my deposit back which they ...
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Apr 26,2019
Apr 26,2019
0
people found
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Great service all round,so professional from Jodie & the team,would recommend and have done so to a friend,keep up the great work ,Neil Moore ,landlord and 6 years of using the Chippenham office many thanksð...
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Comment on agent fees
Good
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Jun 16,2018
Jun 16,2018
0
people found
this helpful
this helpful
Jodi was looking to establish if my current tenant was extending or leaving my rented property, and i had several questions by email. I currently reside in Australia, so i prefer to use email due to the time difference.
I got several replies to my ...
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Comment on agent fees
Average
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Apr 23,2018
Apr 23,2018
1
people found
this helpful
this helpful
Just let my house with Chappell and Matthews, great customer service and communication throughout!!
Thank you very much,will definitely use again!...
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Comment on agent fees
Good
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Aug 26,2017
Aug 26,2017
3
people found
this helpful
this helpful
Zero stars (not even 1). I have had a truly shocking experience as a landlord and will not recommend these agents to anyone. My property was neglected and the inspection reports I was sent were falsified. I took photographic evidence within two weeks of the most ...
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Comment on agent fees
The fees were ridiculously high.
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Jun 02,2017
Jun 02,2017
4
people found
this helpful
this helpful
I'd give 0 stars if it was an option!!
Avoid at all costs - Rip off merchants looking to line their pockets at the expense of others.
Was looking for my first place, thought I had found a nice 2 bed house with no strings attached. Looked ...
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Comment on agent fees
Outrageous - Worst I've seen
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Nov 19,2015
Nov 19,2015
6
people found
this helpful
this helpful
I will never ever use Chappell and Matthews again. My boyfriend and I rented a flat through a landlord who went through Chappell and Matthews and they are all as bad as each other. They say they will contacted you back but never do. Whilst ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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