James C. Penny Estate Agents
Central North Oxford, Oxford, OX2
4.1/5, 31 reviews
77% recommended
100% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
83% lettings fee satisfaction

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“Please, tenants- especially students- stay away from this company. We ......”

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Nov 17,2015
Minithumbdown
By: 'Tinsel'
Nov 17,2015
11 people found
this helpful
Please, tenants- especially students- stay away from this company. We rented a property through JCP that was owned by one of it's staff members, Israr. Getting anything fixed was a nightmare. Every time we rang or went in to see them, they'd assure us it would be done soon and then nothing would happen. One of the female letting agents at one point wandered into my bedroom with a large group of strangers- without informing us there was a viewing that day, without knocking on the front door, and without knocking on my bedroom door. One of my roommates had a window that wouldn't close, no curtains, and mould growing up the wall. JCP constantly left piles of rubbish from their office at our back entrance. Our shower stopped working and wasn't fixed for two weeks.

There were, however, fairly minor annoyances until it came to the deposit. The house had been in a rubbish state when we came to it- one of the mattresses was covered in dog hair, there was a mysterious substance on the bathroom wall, the carpets were stained, etc.- and by the time we left, having painted several of the rooms (with permission) and kept it clean, the flat was in a far nicer state than when we'd moved in.

Israr tried to charge us 400 pounds for cleaning, despite the photos we had taken proving it was clean when we left. We were shown a receipt from a cleaning company which included carpet cleaning, but when we rang the number of the company the phone seemed to be disconnected and we couldn't find any record of them online. When we spoke to Israr on the phone, he admitted that the carpets had not been cleaned but stated that the cleaning bill was nevertheless 400 pounds.

Fortunately for us, we had extensive evidence of how we'd left the flat and ended up taking the issue to our deposit protection scheme, who sided with us. It was, however, a very stressful experience and, we felt, an attempt to bully students renting for the first time who would not know how to respond.
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Latest Reviews

View all Reviews 31
20th Dec 2020
reviewed by 'Harry'
“By far the worst experience we've ever had from an estate agent! It took over a month and a half ......”
18th Oct 2019
reviewed by 'James'
“We have rented our flat to tenants for the first time through JCP Estate Agents. Winnie arranged viewings by prospective ......”
10th Sep 2019
reviewed by 'Geoffrey'
“Francis sold our property for us in Stanton St John he kept us up to date with all the developments ......”
5th Dec 2018
reviewed by 'Amazing'
“It has been an absolute pleasure to work with Winnie, our companies have a great relationship together and Winnie's pleasant ......”
18th Apr 2018
reviewed by 'Furnace'
“Winnie has been very efficient and attentive. She is understanding of the needs of the tenant and has been very ......”
16th Mar 2018
reviewed by '71A'
“Winnie has been friendly and helpful during the process of setting up the contract and beginning the tenancy at my ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Address

James C. Penny Estate Agents
113 Walton Street
Oxford
Oxfordshire
OX2 6AJ
01865 554422

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £400,000 £400,000
Lettings 80% 83% £875 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 8 6 6 0 0 0 1 1
Areas covered
  • OX2
  • Oxfordshire
  • OX1
  • OX5
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Central North Oxford, OX2
East Oxford, OX4

“By far the worst experience I've ever had!...”

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Dec 20,2020
Minithumbdown
By: 'Harry'
Dec 20,2020
1 people found
this helpful
By far the worst experience we've ever had from an estate agent! It took over a month and a half to get our deposit back, meaning we very nearly could not pay the rent on our new flat and faced eviction. Typically deposits should be ...
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“Foundry House flat...”

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Oct 18,2019
Minithumbup
By: 'James'
Oct 18,2019
0 people found
this helpful
We have rented our flat to tenants for the first time through JCP Estate Agents. Winnie arranged viewings by prospective tenants and showed them around. She managed this very efficiently and cheerfully; our tenants are now settled; and we are quite satisfied....
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“Francis sold our property for us in Stanton S......”

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Sep 10,2019
Minithumbup
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Francis
By: 'Geoffrey'
Sep 10,2019
1 people found
this helpful
Francis sold our property for us in Stanton St John he kept us up to date with all the developments and he was spot on with his valuation obviously knows the local market very well....
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“Great company and amazing service...”

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Dec 05,2018
Minithumbup
By: 'Amazing'
Dec 05,2018
1 people found
this helpful
It has been an absolute pleasure to work with Winnie, our companies have a great relationship together and Winnie's pleasant and helpful nature is a breath of fresh air, a real testament to herself and the company...
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Comment on agent fees
Good
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“JCP & Winnie...”

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Apr 18,2018
Minithumbup
By: 'Furnace'
Apr 18,2018
0 people found
this helpful
Winnie has been very efficient and attentive. She is understanding of the needs of the tenant and has been very helpful. Thank you JCP and Winnie!...
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Comment on agent fees
Good
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By: Winnie Taylor
Apr 25, 2018
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Thank you for your kind words. You have been an excellent tenant and will be missed. Don't forget about us, whenever you are passing please do pop in to our Walton Street office. Kind Regards Winnie Taylor | James C. Penny Estate Agents | Oxford ...

“Beginning tenancy...”

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Mar 16,2018
Minithumbup
By: '71A'
Mar 16,2018
0 people found
this helpful
Winnie has been friendly and helpful during the process of setting up the contract and beginning the tenancy at my new property. She's always on the other end of the phone to go through things and provide advice, and I wouldn't hesitate to recommend her....
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By: Winnie Taylor
Apr 25, 2018
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Thank you for your kind words. Please do not hesitate to pop in to our Walton Street office whenever you are passing! Kind Regards Winnie Taylor | James C. Penny Estate Agents | Oxford ...

“Winnie has been great! I have been living in America ......”

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Feb 27,2018
Minithumbup
By: '15A'
Feb 27,2018
2 people found
this helpful
Winnie has been great! I have been living in America for a year so it's been hard for me to help look for the house and be in great contact but Winnie has been really useful and helpful with everything and also really patient while ...
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By: Winnie Taylor
Feb 27, 2018
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Thank you for such a lovely review! I am pleased to see that you are happy with our services in renting your first student property in the UK. Please don't forget about us if you're passing our Walton Street office, make sure to pop in! Kind Regards Winnie Taylor | James C. Penny Estate Agents | Oxford ...

“In my limited experience of organising future property, the ride ......”

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Feb 12,2018
Minithumbup
By: '143'
Feb 12,2018
4 people found
this helpful
In my limited experience of organising future property, the ride has been very smooth and straight forward. I would most likely attribute this to the work of Winnie. I can't imagine it's an easy task trying to heckle a handful of undergraduates into filling out ...
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By: Winnie Taylor
Feb 15, 2018
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Thank you so much for taking the time to leave this lovely feedback. We are delighted to have been able to help. Don't be a strange, if you're ever passing our Walton Street Office, please pop in and say hello! Many thanks, Winnie Taylor | James C. Penny Estate Agents | Oxford ...

“Working with Winnie to organise a house rental has been ......”

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Feb 09,2018
Minithumbup
By: 'Alec'
Feb 09,2018
3 people found
this helpful
Working with Winnie to organise a house rental has been a really pleasant experience. From choosing houses and organising viewings to explaining and chasing paperwork Winnie has always been courteous, helpful, and quick to respond. Would be happy to use JCP again....
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By: Winnie Taylor
Feb 12, 2018
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Thank you for taking the time to write such a nice review! I really appreciate it. If you're ever passing our office, Don't be a stranger and make sure to pop in! Kind Regards Winnie Taylor | James C. Penny Estate Agents | Oxford ...

“Winnie Taylor has been superb in dealing with the management ......”

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Feb 08,2018
Minithumbup
By: 'Simon'
Feb 08,2018
4 people found
this helpful
Winnie Taylor has been superb in dealing with the management of my let property. She has been very helpful and efficient with all my enquiries, and is very professional....
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By: Winnie Taylor
Feb 09, 2018
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Thank you for taking the time to write such a lovely review, I really appreciate it. If you're ever passing our office, please don't be a stranger and pop in! Kind Regards Winnie Taylor | James C. Penny Estate Agents | Oxford ...

“Teresa and Winnie Taylor were excellent throughout in the purchase ......”

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Feb 01,2018
Minithumbup
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Teresa
By: 'Andrew'
Feb 01,2018
3 people found
this helpful
Teresa and Winnie Taylor were excellent throughout in the purchase and letting of my apartment, very professional and efficient. I am very happy....
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By: Winnie Taylor
Feb 09, 2018
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Thank you for taking the time to write such a pleasant review, I really appreciate it. If you're ever passing, please do come in and see us in our Walton Street Office! Kind Regards Winnie Taylor | James C. Penny Estate Agents | Oxford ...

“Elizabeth has been incredibly helpful and super-efficient in all my ......”

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Oct 24,2017
Minithumbup
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Elizabeth
By: 'John'
Oct 24,2017
2 people found
this helpful
Elizabeth has been incredibly helpful and super-efficient in all my dealings with her. She was particularly helpful in advising me what renovations to make to my property, and in carrying them out....
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By: Elizabeth Baddeley
Oct 25, 2017
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Thank you for taking the time to write such a kind review, I really appreciate it. Don't forget to come in and see us in our Walton Street office if you're passing. Many thanks, Elizabeth Baddeley | James C. Penny Estate Agents | Oxford ...

“The staff at JCP were professional, patient and persistent at ......”

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Oct 23,2017
Minithumbup
By: 'Mrs'
Oct 23,2017
1 people found
this helpful
The staff at JCP were professional, patient and persistent at every stage of the selling process. The standard of feedback and communication was excellent and I have no hesitation in giving my wholehearted recommendation to others considering using their services....
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By: Helen Dodd - JCP Estate Agents
Oct 25, 2017
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Thank you very much for your kind words! Best wishes, Helen Dodd | JCP Estate Agents ...

“We are very satisfied with the eventual outcome of our ......”

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Sep 11,2017
Minithumbup
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Teresa
By: 'Professor'
Sep 11,2017
1 people found
this helpful
We are very satisfied with the eventual outcome of our long association with JCP. Whilst our first attempt to sell and buy a property with them was unsuccessful, by establishing contact we were later introduced to a property "off -market" which was ideal for us (...
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“This is the third sale which JCP has arranged for ......”

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Jul 17,2017
Minithumbup
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Teresa
By: 'Mr'
Jul 17,2017
1 people found
this helpful
This is the third sale which JCP has arranged for us. In each case they have achieved a very satisfactory result within a short time span....
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“I have nothing but the highest praise for my experience ......”

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May 17,2017
Minithumbup
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Teresa
By: 'Mr'
May 17,2017
1 people found
this helpful
I have nothing but the highest praise for my experience selling my property through JCP Estate Agents. I was kept fully informed at every stage of the process, the first offer I received was at the asking price, and I had only the nicest and ...
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“We were impressed with the personal service and communication that ......”

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May 11,2017
Minithumbup
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Teresa
By: 'Mr'
May 11,2017
1 people found
this helpful
We were impressed with the personal service and communication that we received, and would recommend JCP Estate Agents to friends....
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“I would not hesitate to recommend James C. Penny to ......”

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Dec 01,2016
Minithumbup
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Elizabeth
By: 'Thomas'
Dec 01,2016
4 people found
this helpful
I would not hesitate to recommend James C. Penny to landlords and tenants. A very warm welcome as soon as you open the door, thank you Elizabeth & Stanley all for all the help and advice you have given us....
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Comment on agent fees
Good
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By: Elizabeth Baddeley
Dec 01, 2016
View all comments (1)
The team here at James C. Penny Estate Agents is thrilled to hear such good feedback and we're proud to give the landlords of Oxford sound advice on the lettings market. We hope to see you in the office again soon, please pop in for a cup of tea any time. Elizabeth Baddeley (Lettings Manager) ...

“Please, tenants- especially students- stay away from this company. We ......”

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Nov 17,2015
Minithumbdown
By: 'Tinsel'
Nov 17,2015
11 people found
this helpful
Please, tenants- especially students- stay away from this company. We rented a property through JCP that was owned by one of it's staff members, Israr. Getting anything fixed was a nightmare. Every time we rang or went in to see them, they'd assure us it ...
read full review
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“I have been using this agent for over 5 years and ......”

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Mar 10,2015
Minithumbup
By: 'M'
Mar 10,2015
7 people found
this helpful
I have been using this agent for over 5 years and I have had nothing but a great service. I find the staff professional friendly and very helpful....
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Comment on agent fees
fair
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“Great service honest straight forward Estate Agents, would recommend to ......”

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Mar 09,2015
Minithumbup
By: 'Mulitple'
Mar 09,2015
7 people found
this helpful
Great service honest straight forward Estate Agents, would recommend to anyone wanting to let their property out. An agent that cares, lots don't....
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“I have been renting a 1 bedroom property through this company ......”

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Mar 08,2015
Minithumbup
By: 'Miss'
Mar 08,2015
6 people found
this helpful
I have been renting a 1 bedroom property through this company for over 2 years, they have been very professional in dealing with maintenance and returning my calls and replying to my emails. I would recommend this company to anyone looking to rent in oxford. They have ...
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Comment on agent fees
Fees are inline with other agents
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“I have been letting properties for over 15 years through all ......”

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Jan 28,2015
Minithumbup
By: 'Indiana'
Jan 28,2015
6 people found
this helpful
I have been letting properties for over 15 years through all the Oxford leading letting agencies. and felt intensely disappointed and by-passed as the owner of the property: most major agents will find reasons why the tenants' damages to properties are simply attribuable to wear and ...
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Comment on agent fees
a very acceptable sum, considering the level of rent achieved
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“my dealings with the agent has been perfect. always genuine ......”

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Jan 28,2015
Minithumbup
By: 'Poongaranchandran'
Jan 28,2015
6 people found
this helpful
my dealings with the agent has been perfect. always genuine with us and respond promptly and swiftly whenever an issue arises. we have unfortunately had an issue with damp in the bathroom and they have worked to resolve it as soon as possible. even beyond ...
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“I am writing to express my gratitude and appreciation for ......”

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Nov 29,2014
Minithumbup
By: 'JCP'
Nov 29,2014
6 people found
this helpful
I am writing to express my gratitude and appreciation for the most excellent service provided by the JCP Letting Agency in Jericho Oxford on Walton St. I am new to both letting and to the UK so the prospect of letting a place and living ...
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“I an excellent experience with the guys at JCP. Israr, ......”

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Nov 20,2014
Minithumbup
By: 'Ant'
Nov 20,2014
5 people found
this helpful
I an excellent experience with the guys at JCP. Israr, Stan, Anthony and the rest of the team were all very personable and helpful. Any general questions and requests pertaining to property maintenance were actioned swiftly. Everything from the application process through to the handover ...
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“Both the landlord and the estate agent hid from us ......”

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Aug 04,2014
Minithumbdown
By: 'jpm'
Aug 04,2014
8 people found
this helpful
Both the landlord and the estate agent hid from us the fact that there was an additional £32/week for cleaning (2hrs) and gardening (1hr) that were payable directly to her cleaner and gardener. This was told to us when we went in to sign the ...
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“We recently moved out of a property which we rented ......”

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Aug 28,2013
Minithumbdown
By: 'Deon'
Aug 28,2013
10 people found
this helpful
We recently moved out of a property which we rented for a year. We did not leave because of problems with the property, we left because of James C Penny's impossible and obstructive behaviour in dealing with us throughout the year. Any requests were delayed ...
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“Wish we had read the online reviews for this agency ......”

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Aug 22,2013
Minithumbdown
By: 'Student'
Aug 22,2013
11 people found
this helpful
Wish we had read the online reviews for this agency before paying them any money. Problems with a private rental. We signed a tenancy contract and paid our deposit plus a large agency fee for a furnished flat. They then decided to let the flat ...
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“Our experience has been very negative as tenants, and they ......”

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Jul 17,2013
Minithumbdown
By: 'Bookworm'
Jul 17,2013
10 people found
this helpful
Our experience has been very negative as tenants, and they aren't providing good service for the property's owner. They've let major repairs go unattended, which has lead to damage to the property. Beware the outrageous lease renewal fee - 50% of a month's rent for doing ...
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What agent could do to change your mind?
Completed repairs when they said they would. Returned calls and emails.
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Staff picture David
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Staff picture Elizabeth
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Staff picture Francis

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 21/05/2024, 12:35 PM by Elizabeth Baddeley
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:35 AM 21/05/2024 by Elizabeth Baddeley

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