We have only just seen this appalling review left on this site and strongly refute the account given by the potential tenant and his derogatory comments. The gentleman contacted our company 10 November 2015 and we went through his details/requirements. We arranged an appointment for 12 November 2015 at 5.15pm to look at the property, we only do accompanied viewings. We stagger the viewings when we have a lot of interest into 15 minute slots. Prior to the gentleman viewing the property we got clearance from the landlord that if he was to take the property would his 5 year old spaniel be allowed – the landlord agreed to the pet. The gentleman viewed the property at the designated time (5.15pm), he explained he had not completed on the sale of his property, and was looking in the area for a suitable property but that his wife would also need to see the property and he would contact us in the morning to arrange another viewing. It was clear he was not in a position to commit to taking the rental until his wife had viewed it. Children are always welcome at viewings, he chose not to bring his 3 year old daughter with him. We received a call the same evening of the viewing from the other viewer, a lady (also with a dog) who was currently in a rented property and therefore not dependent on a sale proceeding, who stated she wished to go ahead. We contacted the owner immediately who said he would prefer to have the lady who wished to commit immediately rather than wait for the gentleman who if he contacted us, would require a second viewing and no guarantee he would proceed. We therefore followed the instructions of the landlord and the property went to the lady who contacted us immediately to go ahead. These are the facts and the lesson to learn is Rentals move very quickly if you wish to proceed do not delay. We wish them the best in their property search.