Andrews
Headington, Oxford, OX3
3.8/5, 16 reviews
63% recommended
67% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
99% lettings fee satisfaction

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“The staff are trained to just be completely unhelpful to ......”

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Dec 23,2011
Minithumbdown
By: 'L'
Dec 23,2011
2 people found
this helpful
The staff are trained to just be completely unhelpful to landlords and the tenants. they are only interesting in safe gaurding their interest (i.e) how much money they can get out it. Their customer service people in letting once they have taken over the property are not helpful and when they make mistakes they never agree to it. I had to literally chase up for the first 4 months to get the rent credited into my account properly.

I will never recommend anyone renting their property through Andrews Branch in Headington
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By: James Burns
Feb 05, 2015
Thank you for your feedback. I am sorry that you feel you have not received the level of customer service expected. At Andrews we strive to provide the highest levels of customer service possible and would therefore welcome the opportunity to speak to you directly in this regard with a view to resolving any issues that you may have. Please feel free to contact me at the branch on 01865 759555 or via email at [email protected]
James Burns FARLA
Lettings Manager

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Latest Reviews

View all Reviews 16
17th Jul 2024
reviewed by 'Michael'
“Working with Andrews Headington has been great. Anisa was very efficient and attentive assisting us with our portfolio. I highly ......”
26th Apr 2024
reviewed by 'Sean'
“Thanks to anum for her wonderful service at Andrew's headington...”
16th Feb 2022
reviewed by 'Kirsty'
“My husband and I received the most professional and efficient service from Julie Calver. Emails and calls were answered promptly ......”
21st Jan 2022
reviewed by 'Laura'
“Absolute shambles from start to finish. Rented a house with Andrews and when we moved in it was filthy and ......”
14th Oct 2020
reviewed by 'Nancy'
“Avoid letting a property from Andrews - over a years contract we (2 key workers at JR hospital and 2 postgraduate students) ......”
6th Apr 2019
reviewed by 'Disappointed'
“Andrews Headington found me tenants who had only six months left on their right to live and work in the ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: Closed
  • Sunday: Closed
Address

Andrews
101 London Road
Headington,Oxford
Oxfordshire
OX3 9AE
01865 763443

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 100% £198,000 £475,000
Lettings 50% 99% £800 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 1 4 6 0 1 0 1 0
Areas covered
  • OX3
  • OX33
  • OX5
  • HP18
  • OX1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings
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“Great experience - Thank you Anisa...”

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Jul 17,2024
Minithumbup
By: 'Michael'
Jul 17,2024
0 people found
this helpful
Working with Andrews Headington has been great. Anisa was very efficient and attentive assisting us with our portfolio. I highly recommend!...
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“Thanks to anum for her wonderful service at A......”

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Apr 26,2024
Minithumbdown
By: 'Sean'
Apr 26,2024
0 people found
this helpful
Thanks to anum for her wonderful service at Andrew's headington...
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“My husband and I received the most profession......”

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Feb 16,2022
Minithumbup
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Julie
By: 'Kirsty'
Feb 16,2022
0 people found
this helpful
My husband and I received the most professional and efficient service from Julie Calver. Emails and calls were answered promptly and Julie kept us up to date the whole way through the process. Thank you Julie for your hard work and making it as stress ...
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“Absolute shambles....”

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Jan 21,2022
Minithumbdown
By: 'Laura'
Jan 21,2022
0 people found
this helpful
Absolute shambles from start to finish. Rented a house with Andrews and when we moved in it was filthy and full of rubbish. Rather than remove the rubbish, they'd listed in on the inventory (presumably they want it back at the end of tenancy???). Moved ...
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“Avoid letting a property from Andrews - over ......”

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Oct 14,2020
Minithumbdown
By: 'Nancy'
Oct 14,2020
1 people found
this helpful
Avoid letting a property from Andrews - over a years contract we (2 key workers at JR hospital and 2 postgraduate students) had multiple issues with them. This was predominately because they were always difficult to get hold of, they did not communicate between departments and there ...
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“Dishonest and Illegal...”

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Apr 06,2019
Minithumbdown
By: 'Disappointed'
Apr 06,2019
0 people found
this helpful
Andrews Headington found me tenants who had only six months left on their right to live and work in the UK. This was of little concern to Andrews who wanted the tenants and the landlord to sign a 12 month tenancy agreement. Andrews did so in ...
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By: Carol Matheson
Jun 06, 2019
View all comments (3)
Andrews behaviour was both disingenuous and unprofessional. Did not explain any of the above to me as a Client. All I got was someone calling to tell me I must sign a form from Andrews saying that I know that the tenant had only six months left on their visa.. No explanations, no choice of would I like to sign for a different, shorter period. No option of that because that might result in less commission for Andrews? Instead dump the issue on the Landlord if the visa is not renewed. Arrogant, di ...

“Excellent...”

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Feb 11,2019
Minithumbup
By: 'Julie'
Feb 11,2019
0 people found
this helpful
Friendly, helpful, professional service. I was kept informed throughout the sale. I'd highly recommend them if selling a property in the area. I dealt with Saqib, Jude and Eliza. All of whom were excellent....
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Comment on agent fees
They certainly earned their fees. Good for the service.
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“There were some issues with returging the deposit due to ......”

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Sep 06,2015
Minithumbup
By: 'Laura'
Sep 06,2015
1 people found
this helpful
There were some issues with returging the deposit due to disputes with out landlord. However Sarah handled the situation with a polite and caring attitude which made me feel confident that our views were listened to. Her email replies were prompt and helpful and she ...
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“Saqib assisted us from the moment he came out to ......”

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May 21,2015
Minithumbup
By: 'M.'
May 21,2015
1 people found
this helpful
Saqib assisted us from the moment he came out to value our property to the moment it was sold. He was polite and professional and always advised us where necessary. We felt comfortable in dealing with him and would certainly look to be using him ...
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“I have recently used Andrews to sell my property and ......”

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Apr 27,2015
Minithumbup
By: 'Amy'
Apr 27,2015
1 people found
this helpful
I have recently used Andrews to sell my property and I cannot thank them enough. They were very professional at all times and were on hand to help in any way they could from start to finish. Their valuation was spot on, they found me ...
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“Great great great!! What a nice experience I was really ......”

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Jan 11,2015
Minithumbup
By: 'Sally'
Jan 11,2015
0 people found
this helpful
Great great great!! What a nice experience I was really worried about selling as I heard lots of horror stories from some of my friends who have moved recently but I was helped all the way through which was good as I was nervous. Thank ...
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Comment on agent fees
Ended up being very good value for money, at the start I thought the fee was a little high as was more than other agents but glad I went with them and was good to know they are owned by charitable trusts.
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“I met with Harold who I think is the Manager ......”

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Oct 24,2013
Minithumbup
By: 'Mr'
Oct 24,2013
0 people found
this helpful
I met with Harold who I think is the Manager there, he guided me through the process in terms of selling and then when we were getting viewings Chris Calogirou (Sorry if its spelt wrong) was very good at calling us, and negotiating the offer. ...
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“From beginning to end Andrews in Headington were very professional ......”

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Jan 21,2012
Minithumbup
By: 'Yvonne'
Jan 21,2012
4 people found
this helpful
From beginning to end Andrews in Headington were very professional - it was a delight to do business with them. They sold my house very promptly. I have no hesitation in recommending them and would choose them again....
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“The staff are trained to just be completely unhelpful to ......”

Share on :
Dec 23,2011
Minithumbdown
By: 'L'
Dec 23,2011
2 people found
this helpful
The staff are trained to just be completely unhelpful to landlords and the tenants. they are only interesting in safe gaurding their interest (i.e) how much money they can get out it. Their customer service people in letting once they have taken over the ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: James Burns
Feb 05, 2015
View all comments (1)
Thank you for your feedback. I am sorry that you feel you have not received the level of customer service expected. At Andrews we strive to provide the highest levels of customer service possible and would therefore welcome the opportunity to speak to you directly in this regard with a view to resolving any issues that you may have. Please feel free to contact me at the branch on 01865 759555 or via email at [email protected] James Burns FARLA Lettings Manager ...

“Fantastic! What else is there to say. From beginning to ......”

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Oct 24,2011
Minithumbup
By: 'zizoucat'
Oct 24,2011
0 people found
this helpful
Fantastic! What else is there to say. From beginning to end all the staff in this branch, from the manager onwards were very proffesional. What a difference to the Estate Agent, Saxton Mee, Bannercross, Sheffield, through whom we bought our new property. They were terrible!...
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“...”

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Apr 13,2011
Minithumbdown
By: 'NoMoreAndrewsPlease'
Apr 13,2011
0 people found
this helpful
...
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Feature review Comments (1) Report abuse Print review
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By: James Burns
Feb 05, 2015
View all comments (1)
Thank you for your feedback. I am sorry that you feel you have not received the level of customer service expected. At Andrews we strive to provide the highest levels of customer service possible and would therefore welcome the opportunity to speak to you directly in this regard with a view to resolving any issues that you may have. Please feel free to contact me at the branch on 01865 759555 or via email at [email protected] James Burns FARLA Lettings Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:45 PM 14/01/2015 by Chris Calogirou

Awards won by Andrews, Oxford OX3 9AE



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