Hull, HU9
4.6/5, 91 reviews
89% recommended
95% sales valuation accuracy
91% sales fee satisfaction
89% lettings valuation accuracy
72% lettings fee satisfaction

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“Having initially instructed Reeds Rains Hull to act as my ......”

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Nov 11,2015
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By: 'GL'
Nov 11,2015
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Having initially instructed Reeds Rains Hull to act as my managing agent for the property, I was disappointed at the lack of follow-up by the manager of lettings who was new to the branch and had promised much but delivered little, particularly in terms of communication.

I called to chase and that was when I had first dealings with Ben Horth who immediately took ownership and responsibility for finding me a tenant. He analysed viewings and feedback from which he felt confident that the rent I was asking was not the issue and he persuaded me to wait as he re-marketed as he felt confident that he could find a tenant at that price. Within a week he delivered as he had said he would and moved swiftly to get contracts and AST signed. He communicated regularly and confidently in keeping me appraised.

What I had not been advised by the manager of lettings though is that once the tenancy is up and running management of my property passes to a regional office in Manchester - had I realised this I would not have signed up for it as I want to deal with someone in branch locally. In fact the manager had told me that as I brought new properties online in Hull she would arrange to have the business moved to the branch at Holderness Rd.

This regional coordination has already worked very badly for me with a disjointed, inefficient and disadvantageous service for me as a landlord resulting. The record keeping is inefficient and unprofessional, with me being troubled time after time going over ground I shouldn't have to deal with. They do not work in the interests of myself, in fact have worked to my detriment. Fortunately, as I have raised the issues with Ben locally he has stepped up and once again taken ownership and control. He has saved me time and a considerable amount of money and tried to filter out matters which I should not be troubled with.

To be frank, I am considering withdrawing from Reeds Rains as a managing agent because of the poor service they deliver to me as a landlord through this regional approach and would advise others not to sign up to it BUT I do feel a loyalty to Ben Horth who always delivers. Without his professionalism I would pull the plug on them.

So the excellent rating is not for Reeds Rains but for the employee, Ben Horth. They are lucky to have him and so long as I know I can go to him when the regional office fails (which I am sure it will), and so long as he is supported to deliver to the level he has, I shall leave my business with them. In terms of the question below about using the agent again - only so long as Ben is available to me but as a company based on my experience of others I cannot recommend as others may not be so fortunate to have a Ben.
What agent could do to change your mind?
I went with the agent at a higher fee based on the promise of lower fees as I brought more property online with them in the area. In hindsight this was a mistake until Ben Horth got involved, prior to this I was wholly unimpressed with the level of delivery. The manager originally suggested a fee ‚£25 lower than I instructed it be marketed at. Ben supported my valuation when I was wavering and achieved it.
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Comment on agent fees
I went with the agent at a higher fee based on the promise of lower fees as I brought more property online with them in the area. In hindsight this was a mistake until Ben Horth got involved, prior to this I was wholly unimpressed with the level of delivery. The manager originally suggested a fee ‚£25 lower than I instructed it be marketed at. Ben supported my valuation when I was wavering and achieved it.
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Latest Reviews

View all Reviews 91
23rd Feb 2024
reviewed by 'Anonymous'
“Appalled by the level of service and professionalism. Their employees cant even speak English for goodness sake! Couldn’t understand ......”
17th Oct 2023
reviewed by 'Helen'
“Long story short - applied to rent a house - Sat 14/10/2023 - call from Adam Scarvaci at Reeds Rains to ......”
2nd Feb 2023
reviewed by 'Mr & Mrs Hussey'
“Rang office as a cash buyer to request viewing, they told me they would get back. 9 days later I rang ......”
10th Dec 2019
reviewed by 'Clare'
“Absolute con artists. You sign a document stating rules etc. I briefly remember one of the pointers being "check out ......”
22nd Jun 2019
reviewed by 'Gemma'
“Fantastic service. Libby and the Reeds Rains team were very helpful and they answeredquestions I had. Thank you for everything ......”
11th Jun 2019
reviewed by 'Daniel'
“The easiest move I've had to date.Nathan Gibson and Lorna Fieldson took care of everything for me and were ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Reeds Rains
508 Holderness Road
Hull
East Yorkshire
HU9 3DS
01482 709980

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 91% £42,000 £340,000
Lettings 89% 72% £295 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 2 11 4 41 1 19 0 2 3
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Appalled by the level of service and professi......”

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Feb 23,2024
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By: 'Anonymous'
Feb 23,2024
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Appalled by the level of service and professionalism. Their employees cant even speak English for goodness sake! Couldn’t understand a word coming out of that girls mouth and despite this, she had absolutely no knowledge of lettings whatsoever! Dont expect to keep your customers ...
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“Appalling behaviour...”

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Oct 17,2023
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By: 'Helen'
Oct 17,2023
0 people found
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Long story short - applied to rent a house - Sat 14/10/2023 - call from Adam Scarvaci at Reeds Rains to say application had been accepted by the landlord move in date 28/10/2023 - so excited spent the weekend packing - Tues 17/10/2023 - call from Adam Scarvaci ...
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“Zero Customer Skills, I was treat appalling...”

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Feb 02,2023
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By: 'Mr & Mrs Hussey'
Feb 02,2023
0 people found
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Rang office as a cash buyer to request viewing, they told me they would get back. 9 days later I rang again, only to be told house was now sold I had cash to buy, but was never offered a viewing When I rang them for ...
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“Absolute con artists. You sign a document s......”

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Dec 10,2019
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By: 'Clare'
Dec 10,2019
1 people found
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Absolute con artists. You sign a document stating rules etc. I briefly remember one of the pointers being "check out fee" but no actual figure of how much this was. To be horror I am sent a bill for £120. Apparently this is to pay for ...
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“Fantastic service. Libby and the Reeds Rains ......”

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Jun 22,2019
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Libby
By: 'Gemma'
Jun 22,2019
1 people found
this helpful
Fantastic service. Libby and the Reeds Rains team were very helpful and they answered questions I had. Thank you for everything you have done for us....
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“Exceptional......”

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Jun 11,2019
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Lorna
By: 'Daniel'
Jun 11,2019
0 people found
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The easiest move I've had to date. Nathan Gibson and Lorna Fieldson took care of everything for me and were always available when I had a query. First class customer service throughout the whole lettings process shown by both. I highly recommend using Reeds Rains ...
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Comment on agent fees
Good.
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“Do not waste your time using Reeds Rains....”

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Mar 22,2019
Minithumbdown
By: 'Disgruntled'
Mar 22,2019
1 people found
this helpful
Appalling level of customer service. Staff are unclear on basic Data Protection and GDPR. Unhelpful response when a complaint was raised with management. A catalogue of errors. I wouldn't waste my time with this estate agent....
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Comment on agent fees
Overpriced.
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“Dismissive, defensive and totally incapable service...”

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Nov 23,2018
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Kimmo
By: 'Kimi'
Nov 23,2018
1 people found
this helpful
Just a series of hidden costs and errors by the agent from day one. To make things worse Reeds Rains were completely unwilling to recover for their own errors and instead got defensive with me. When I was not having it the agent hung up ...
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Comment on agent fees
fees are higher than I’ve ever seen anywhere else, and with all hidden costs they are absolutely no value at all.
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“Best estate agent in Hull...”

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Nov 15,2018
Minithumbup
By: 'Jojo97'
Nov 15,2018
0 people found
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Really impressed with the service at Reeds, Lorna and Nathan was very efficient and would highly recommend. Thank you for all of your help....
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“Polished professional service...”

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Sep 05,2018
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By: 'The'
Sep 05,2018
0 people found
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This is our second time selling with Reeds Rains both times we sold within a week. Steven is intuitive and knowledgeable about every aspect of the housing market and i found all the staff very approachable and friendly especially Libby and Stacey. A pleasure to ...
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Comment on agent fees
They are in line with the service they provide. You get what you pay for!
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By: Reeds Rains
Sep 06, 2018
View all comments (1)
Thanks so much for your review The Jeffersons. It's great to hear we've arranged a sale for you on two occasions now. Do you know about our Refer A Friend scheme? Sign up at reedsrains.co.uk/refer-a-friend and for every friend you recommend who completes a valuation with us, you'll receive a £50 Amazon.co.uk Gift Card. ...

“I would just like to say how helpful and professional ......”

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Nov 29,2017
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Lorna
By: 'Steve'
Nov 29,2017
0 people found
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I would just like to say how helpful and professional I have found Lorna and Nicola to be . No problem big or small was to much to sort . All phone calls and emails delt with promptly and return ASAP Thank you so much Regards steve...
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Comment on agent fees
Highest I have ever paid !!
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“Both claire and Steve have been professional throughout. Claire has ......”

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Dec 05,2016
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Claire
By: 'debs'
Dec 05,2016
0 people found
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Both claire and Steve have been professional throughout. Claire has been a massive support and didn't mind some of the minor questions I kept asking. Thank you claire, you've been a star....
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Good
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“When moving in the house was damp and dirty, despite ......”

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Sep 19,2016
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By: 'RebeccaStacey'
Sep 19,2016
1 people found
this helpful
When moving in the house was damp and dirty, despite being told it would be fixed. Repeated complaints of damp were made and ignored. Only when environmental health and citizens advice were contacted did reeds bother to do anything. The only thing they did was ...
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“I'm very happy with the service we received! Was moved ......”

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Aug 11,2016
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Ben
By: 'Bdidjd'
Aug 11,2016
0 people found
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I'm very happy with the service we received! Was moved in within a few weeks of applying! Thank you very much!...
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“All the staff at the holderness rd branch have been ......”

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Aug 11,2016
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Stacey
By: 'AnneMarie'
Aug 11,2016
0 people found
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All the staff at the holderness rd branch have been unavailingly courteous and helpful, although the girls have been my favourites. Stacey has always been pleasant and cheerful and has made a stressful time much easier.. Thank you all so much....
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Comment on agent fees
Not had the final bill yet so unable to comment.
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“Damp and mouldy.Frequent issues with mould in the property ......”

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Jul 18,2016
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By: 'RebeccaStacey'
Jul 18,2016
0 people found
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Damp and mouldy. Frequent issues with mould in the property repeatedly ignored for over 6 months. Several possessions and pieces of furniture damaged due to mould and damp. Very mixed messages from several members of staff and no necessary repairs completed....
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Comment on agent fees
Similar to others in area.
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“Very happy with the service provided by reeds rains especially ......”

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Jun 20,2016
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Ben
By: 'Dayne'
Jun 20,2016
0 people found
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Very happy with the service provided by reeds rains especially ben who dealt with the renting of my property. Alway on top of things and helpful when needing assistance, would definately recommend and will be using again when required...
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“A massive thank you for all the help and support ......”

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May 26,2016
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Ben
By: 'Mialarkin'
May 26,2016
0 people found
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A massive thank you for all the help and support during the letting process, Ben at the holderness road branch was great. Couldn't have asked for better customer service. I would recommend reeds rains to all my family members and friends. Once again I would ...
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Good
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“I would recommend Reeds Rains holderness road they gave us ......”

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May 20,2016
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Stacey
By: 'Lisa'
May 20,2016
0 people found
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I would recommend Reeds Rains holderness road they gave us a professional,efficient,competent service all the way through from start to finish they guided me and kept me informed every step of the way nothing was to much trouble, from the valuation with Andrea ...
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Good
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“A very helpful and professional agent and a pleasure to ......”

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May 06,2016
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Natalie
By: 'L'
May 06,2016
0 people found
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A very helpful and professional agent and a pleasure to work with. I have no hesitation in commending her excellent services in the future....
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Comment on agent fees
Expected
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“Would recommend Reeds Rains to anybody. Fantastic Service. Kept me ......”

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Apr 29,2016
Minithumbup
By: 'Hill'
Apr 29,2016
0 people found
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Would recommend Reeds Rains to anybody. Fantastic Service. Kept me informed at all times. Thumbs up. Really professional. Will use them again when I choose to let my house....
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N/A
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“Natalie has been an amazing help during what turned out ......”

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Apr 28,2016
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Natalie
By: 'sarah'
Apr 28,2016
0 people found
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Natalie has been an amazing help during what turned out to be a difficult sale. Without her help we wouldn't have known where to start with alot of things. She gave us regular updates and was always more than happy to help with any enquiry ...
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“We were very satisfied with the general service from reeds ......”

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Apr 13,2016
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Stacey
By: 'Rachel'
Apr 13,2016
0 people found
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We were very satisfied with the general service from reeds rains, I feel it is important to mention the outstanding work by Stacey. Stacey continued to go above and beyond during our sale and helped to make us feel at ease throughout. I would recommend ...
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Comment on agent fees
Good
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“Dale was extremely helpful, thorough, polite and enthusiastic throughout the ......”

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Mar 14,2016
Minithumbup
By: 'Elaine'
Mar 14,2016
0 people found
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Dale was extremely helpful, thorough, polite and enthusiastic throughout the process of my house purchase which took a lot longer than anticipated but not through any fault of Dale's. He kept me fully informed at all times and I appreciated his open and honest approach. ...
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Comment on agent fees
Not applicable to my house purchase.
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“exellent customer service claire was amazing empathetic and updated me ......”

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Feb 07,2016
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Natalie
By: 'house'
Feb 07,2016
0 people found
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exellent customer service claire was amazing empathetic and updated me at all times regarding my move and was always there to answer any concerns. natalie was exellent too i would reccomend to anyoune thankyou so muchi amazing service at all times ....
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“I have recently started to rent a property through Reeds ......”

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Feb 01,2016
Minithumbup
By: 'KarenP'
Feb 01,2016
0 people found
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I have recently started to rent a property through Reeds Rains. Ben kept me informed every step of the way with what was happing with my application through to moving in. Would highly recommend Reeds Rains to anyone and everyone!...
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Good
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“Reeds rains are an excellent choice for anyone wanting to ......”

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Jan 22,2016
Minithumbup
By: 'Neil'
Jan 22,2016
0 people found
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Reeds rains are an excellent choice for anyone wanting to reach a wide market due to their huge number of national branches, yet they still give a great level personal service. Staff are extremely helpful, knowledgable and professional. I would definely recommend the company....
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Comment on agent fees
Very good
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“Claire was exceptionally helpful throughout the whole buying and selling ......”

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Jan 21,2016
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Claire
By: 'Joanna'
Jan 21,2016
0 people found
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Claire was exceptionally helpful throughout the whole buying and selling process. She kept us up to date throughout each stage and was more than happy to help with every question we had. The entire branch were fantastic and I would absolutely recommend Claire and team....
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Comment on agent fees
The fees were what we expected. They were fine.
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“We transferred to Reeds Rains after a poor experience with ......”

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Dec 11,2015
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Sarah
By: 'Helen'
Dec 11,2015
0 people found
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We transferred to Reeds Rains after a poor experience with another letting agent. We were given excellent support and advice throughout the re-letting period. Our property needed remedial work on it and we were working to the Christmas deadline. Our property was advertised on Rightmove ...
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Comment on agent fees
Satisfactory
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“Great initial meetings and good sales package. Valuation was spot ......”

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Dec 08,2015
Minithumbup
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Jacqueline
By: 'Kevin'
Dec 08,2015
0 people found
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Great initial meetings and good sales package. Valuation was spot on.Their sign sold the house, the call backs after viewings were informative and their recommended solicitors APC were excellent. On accepted offer my dealings were directly with APC rather than Reeds Rains and my ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:20 PM 21/11/2018 by allAgents

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