75% lettings valuation accuracy
83% lettings fee satisfaction
Nov 07,2015
Nov 07,2015
8
people found
this helpful
this helpful
I would strongly advise other buyers and vendors to tread VERY carefully with this company.
I placed an offer on a property having been told the vendors would accept that. Was then told the offer was good, all that was needed was proof of ID and a mortgage AIP and we were there. Lisa repeated to me on more than one occasion that we were 99% there.
I took all documentation to the branch in Penarth and was then guided to another room by Adam who congratulated me on the buying the property. He then proceeded to try to get me to take out a mortgage through them. I explained I already had a mortgage - showed him the AIP they'd asked for.
The attitude changed dramatically. Lisa and Adam couldn't say we'd get the property now. Going in house with them would be much safer. I leave with an uneasy feeling and having phoned the office later that day to check things were on track was told that the vendors had decided to go with other buyers who bid one thousand pounds more than us and were going in house.
To say I'm aghast is an understatement. They denied that they'd advised the vendor to go wth other buyer (who had longer chain than us - when we bid they said we were safe as we had shorter chain)
However, I have since been told by the vendor that he was 'lent' on heavily to go with the buyer who was 'in house'. A truly shocking episode. Not in the interest of the vendor, and one that was purely based on their profit.
They mis-led us, then leant on me to take their mortgage 'or else'. Am left with a really nasty taste and would certainly tell all that see this to avoid at all costs. A self- interested organisation not to be trusted.
I placed an offer on a property having been told the vendors would accept that. Was then told the offer was good, all that was needed was proof of ID and a mortgage AIP and we were there. Lisa repeated to me on more than one occasion that we were 99% there.
I took all documentation to the branch in Penarth and was then guided to another room by Adam who congratulated me on the buying the property. He then proceeded to try to get me to take out a mortgage through them. I explained I already had a mortgage - showed him the AIP they'd asked for.
The attitude changed dramatically. Lisa and Adam couldn't say we'd get the property now. Going in house with them would be much safer. I leave with an uneasy feeling and having phoned the office later that day to check things were on track was told that the vendors had decided to go with other buyers who bid one thousand pounds more than us and were going in house.
To say I'm aghast is an understatement. They denied that they'd advised the vendor to go wth other buyer (who had longer chain than us - when we bid they said we were safe as we had shorter chain)
However, I have since been told by the vendor that he was 'lent' on heavily to go with the buyer who was 'in house'. A truly shocking episode. Not in the interest of the vendor, and one that was purely based on their profit.
They mis-led us, then leant on me to take their mortgage 'or else'. Am left with a really nasty taste and would certainly tell all that see this to avoid at all costs. A self- interested organisation not to be trusted.
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Latest Reviews
27th Jul 2021
reviewed by 'jo stevens'
30th Mar 2018
reviewed by 'Mrs'
28th Jul 2016
reviewed by 'Ex-Landlord'
7th Nov 2015
reviewed by 'Penarth'
Opening Hours
Address
Allen & Harris
6 Andrew Buildings,Stanwell Road
Penarth
Cardiff County
CF64 2AA
029 2053 8174
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 83% | £600 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 15,2021
Oct 15,2021
0
people found
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Lisa and Millie at Allen and Harris, Penarth, always provide exceptional service to us. They always understand our requirements and deliver successfully against those. We have had no need to look anywhre else for letting services....
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Jul 27,2021
Jul 27,2021
0
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Absolutely brilliant service. Both Lisa and Millie were patient, diligent and caring. The result was a smooth move to a great property...
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Oct 25,2019
Oct 25,2019
0
people found
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I'm ver happy with their services. Very knowledgeable, accurate and honest. It's over 10 years that Lisa is providing agency services to me. She is perfect and fantastic....
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Mar 30,2018
Mar 30,2018
0
people found
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Thank you so much for the help you provided to us and the aftercare with questions we had. Much appreciated thank you....
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Comment on agent fees
Normal rates
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Jul 28,2016
Jul 28,2016
6
people found
this helpful
this helpful
Allen and Harris are the worst agency I have ever had to deal with. Not only do they lie but when found out they lie even more to cover their tracks. They will not take any responsibility and quick to blame each other in the ...
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What agent could do to change your mind?
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Nov 07,2015
Nov 07,2015
8
people found
this helpful
this helpful
I would strongly advise other buyers and vendors to tread VERY carefully with this company.
I placed an offer on a property having been told the vendors would accept that. Was then told the offer was good, all that was needed was proof of ID ...
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read full review
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Sep 19,2015
Sep 19,2015
1
people found
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Will never use again, poor communication within office and a total disregard of customer requests. Will now use a different agent. AVOID...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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