100% sales valuation accuracy
98% sales fee satisfaction
89% lettings valuation accuracy
97% lettings fee satisfaction
Nov 04,2015
Nov 04,2015
1
people found
this helpful
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So far it has been terrible!
First they changed the contract after I signed a first copy and paid the first month and deposit.
I was promised that I would have been provided with a signed letter from the landlord stating that I would have had an additional year after the end of the term at the same price (letter never arrived and when I reminded I didn't get any answer from them).
At the check in the flat was in terrible conditions. Dirty and with several maintence issues.
I asked to amend the check in report by stating the maintenance issues and including my pictures and they refused.
It took two months for fixing the issues. And the quality of the works was very poor. Totally unprofessional and unreliable.
I am still struggling with maintenance issues.
They are clearly focused on cost saving. No attention to the customer at all.
The relationship with them is annoying and time consuming... If you ask for their support to fix something you need to push them again a da again. They say that they will call you in the afternoon and they never call... Pathetic.
Stay away.
And I am sure the deposit will never be returned.
I will let you know at the end of this terrible relationship.
First they changed the contract after I signed a first copy and paid the first month and deposit.
I was promised that I would have been provided with a signed letter from the landlord stating that I would have had an additional year after the end of the term at the same price (letter never arrived and when I reminded I didn't get any answer from them).
At the check in the flat was in terrible conditions. Dirty and with several maintence issues.
I asked to amend the check in report by stating the maintenance issues and including my pictures and they refused.
It took two months for fixing the issues. And the quality of the works was very poor. Totally unprofessional and unreliable.
I am still struggling with maintenance issues.
They are clearly focused on cost saving. No attention to the customer at all.
The relationship with them is annoying and time consuming... If you ask for their support to fix something you need to push them again a da again. They say that they will call you in the afternoon and they never call... Pathetic.
Stay away.
And I am sure the deposit will never be returned.
I will let you know at the end of this terrible relationship.
What agent could do to change your mind?
Be transparent during negotiations Provide timely and quality support to fix maintenance issues Deliver the flat in good cleaning conditionsAttached Filesnbsp;
Comment on agent fees
They even didn't say there was a car box included that I don't need...
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Opening Hours
Address
Hurford Salvi Carr
9 Branch Road
Docklands,London
Greater London
E14 9HS
020 7791 7000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 98% | £200,000 | £1,100,000 |
| Lettings | 89% | 97% | £450 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 40 | 0 | 37 | 9 | 28 | 2 | 31 | 1 | 3 | 1 |
Areas covered
- E14
- Canary Wharf
- E1
- Poplar
- E3
- Limehouse
- E16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Dec 03,2024
Dec 03,2024
0
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A totally professional service by a fully focussed committed team who deliver a first class service for their clients...
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Nov 11,2024
Nov 11,2024
0
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Just wanted to express my thanks on successfully re-letting my apartment at Canary Wharf, as always providing both a professional and consistent service by Marc and Cem at HSC Docklands - Much appreciated, M...
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Jun 24,2024
Jun 24,2024
0
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Sebastian Snookermany - great service form beginning to end. Like a top class premier league midfield footballer, Sebastian was the point-man throughout the conveyance, finding buyers within the first week of advertising, and greatly assisting with his vast knowledge of the vagaries of Leasehold properties ...
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May 02,2024
May 02,2024
0
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Sebastian and the other staff members I dealt with were great throughout the process. Sebastian ensured a smooth and efficient sale. I would highly recommend Sebastian and Hurford-Salvi-Carr....
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Mar 28,2024
Mar 28,2024
0
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I recently sold my Limehouse apartment through Hurford Salvi Carr. I met a number of local agents before deciding to work with Sebastian. I chose him because he was so well informed on property around the Limehouse Basin, and was measured, calm and pragmatic in ...
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Jan 29,2024
Jan 29,2024
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We found the flat that we can enjoy our times especially thanks very much Cem Fat, he did amazing job for us...
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Jan 06,2024
Jan 06,2024
0
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Efficient and speedy service from Hurford-Salvi Carr in letting out my property without delay. Many thanks...
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Nov 09,2023
Nov 09,2023
0
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Friendly and responsive team who finalised the letting of my flat in lightning speed....
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Nov 02,2023
Nov 02,2023
0
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Sebastian has been brilliant!
Straightforward and helpful to deal with, he found a buyer in a difficult market and carefully managed that relationship to get to an agreed sale s.t.c in May.
There were 3 parties in the chain and it has been the ...
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Sep 09,2023
Sep 09,2023
0
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H-S-C handled with appropriate urgency all the work involved when our tenant decided to leave and had to be replaced by new tenants. They gave us helpful advice on the current market rent and were able to find half a dozen or so names to ...
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Sep 01,2023
Sep 01,2023
0
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Sebastian and Javier could not have been more helpful. They helped make the process much easier when some unforeseen complications arose. They were simply the best! I highly recommend them and the Hurford Salvi Carr...
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Jul 28,2023
Jul 28,2023
0
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Thank you to Sebastian and the team from Hurford Salvi Carr for their fantastic work. Thank you for going the extra mile which lead to the selling of my property. My friend recommended this estate agent as he used them to successfully sell his property, ...
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Jul 26,2023
Jul 26,2023
0
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Very detailed, time efficient and empathetic service that successfully supported our needs!...
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Jun 27,2023
Jun 27,2023
0
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Hurford Salvi Carr were professional, courteous, friendly and efficient; great listings and found me the best unit and deal in Canary Wharf, processed all papers in what was a complex international move and completed the lease agreement and move in with arrangements without flaw. Especial ...
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May 23,2023
May 23,2023
0
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Great service from Hurford Salvi Carr on my sale. Sebastian Sookermany had done a great job on keeping me up to date with the market throughout my ownership, and very helpful with the sale and process. They also rented the flat for over a decade ...
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Jan 07,2023
Jan 07,2023
0
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We have known Sebastian for a while, originally through a property purchase via HSC back in 2006 and we were very impressed with his knowledge and how he kept things on track. Over the years we have kept in touch and when the time came for ...
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Jan 07,2023
Jan 07,2023
0
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We have known Sebastian for a while, originally through a property purchase via HSC back in 2006 and we were very impressed with his knowledge and how he kept things on track. Over the years we have kept in touch and when the time came for ...
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Dec 29,2022
Dec 29,2022
0
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Sebastian went above and beyond to help us with our sale which took over 2 years and over the COVID period. When others in the chain were not communicating effectively he took it upon himself to provide timely and tangible updates. I would highly recommend us ...
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Dec 29,2022
Dec 29,2022
0
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Sebastian was very helpful and professional throughout the process as we bought our flat. He kept in good contact and helped us get answers from the sellers when we needed them....
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Nov 14,2022
Nov 14,2022
0
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Mr Cem Fat was very helpful while we were searching for our new flat. Their directions and very kind helps led us to choose this property over the many others....
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Oct 20,2022
Oct 20,2022
0
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I have been using Hurford Salvi carr's for years.Marc & his team are professional & efficient.The process from start to finish has been extremely smooth.
Thank you Marc,John,Cem & Jurgita for the great service....
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Jul 27,2022
Jul 27,2022
0
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Have been with HSC since 2008...Great service and my property is well looked after and managed by a well lead team....
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Jul 01,2022
Jul 01,2022
0
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It was a delight to work with there docklands branch, the manager was very helpful and through with all the information, considering we were new landlords. They helped us put our 2 bedroom property on rent and got the tenants almost immediately. They guided us with ...
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May 05,2022
May 05,2022
0
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very professional, service. A friendly team who understand the needs of Landlords and can help them navigate through the burdensome paper work required for a professional let....
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Apr 20,2022
Apr 20,2022
0
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Myself and family members have instructed Hurford Salvi Carr on numerous occasions to market our properties in the Limehouse basin area and they have always been professional, diligent and delivered suitable tenants in a good turnaround. The team are professional quick to respond to requests ...
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Jan 17,2022
Jan 17,2022
0
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Cem was very professional and helpful with all aspects of the process, he was always quick to respond and solve any issues or questions immediately. Made the process of moving into a new apartment very smooth....
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Oct 27,2021
Oct 27,2021
0
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Excellent from start to finish. Sebastian was professional right from the beginning. He handled the sale of my flat and I'd have no hesitation in recommending him....
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Oct 27,2021
Oct 27,2021
0
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Sebastian was incredibly helpful and proactive throughout the process of purchasing my property from start to finish, constantly making himself available to move things along quickly. Of the various estate agents we interacted with when looking for a property he stood head and shoulders above ...
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Oct 01,2021
Oct 01,2021
0
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Highly recommend Hurford Salvi Carr for lettings and fully managed service - professional team with great expertise and knowledge of the market. As always, the journey is stress free having let and managed the property over many years with them always finding the highest quality ...
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Jul 08,2021
Jul 08,2021
0
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I have recently bought a flat using Hurford Salvi Carr. From my first viewing of the flat to completion, Sebastian was always there for me offering to help with the transaction. No email, no phone call was never too trivial. I could not recommend Hurford ...
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Oksana
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 11:35 AM 05/11/2020 by Sebastian Sookermany
Best Estate Agent in E14 
I am very sorry to hear you have had such a bad experience with Hurford Salvi Carr. We do list customer care very highly within our organisation and have systems and procedures to deal all types of queries and problems. If problems cant be rectified internally the we have a formal complaints procedure which ultimately is dealt with by the property ombudsman.
As this is the first I have heard of this issue, I would be happy to meet you in our Limehouse office to discuss or you can call me directly on 0207 791 7014.
Regards
Mason Brooks
Lettings Director