Martin & Co
Crewe, CW2
4.5/5, 102 reviews
77% recommended
88% lettings valuation accuracy
92% lettings fee satisfaction

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“Absolutely rubbish! I've been in my place for nearly 2 years ......”

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Dec 21,2011
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By: 'no'
Dec 21,2011
9 people found
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Absolutely rubbish! I've been in my place for nearly 2 years now and I'm still waiting for things to be sorted. When I moved in I signed a form to say I was happy to have builders in to cap off the chimney in my first week...this still hasn't been done, resulting in black mold in the living room which has already caused me some health problems. I had bronchitis last year and called the maintenance office to chase the situation up explaining that I'd been very unwell and had this mould in the house. They said that a company had been given the go ahead to start work on the chimney and they would chase it up; 12 months later I'm still waiting and the mould isn't getting any better.
Twice I've had to have someone out to repair my boiler; the first time was a faulty timer and didn't have any heating; the second was a few weeks ago and the boiler was leaking alot! It took them 4 days to get someone out and they didn't even have the courtesy to call me and arrange a time that was suitable for me but instead just passed my number on to the plumber who turned up at my house at 7pm wondering where I was! So I then had to drop what I was doing and get home!

There is a "garden" with this property but it's more like a pile of rubble with a bit of soil over the top, shards of glass and plastic sticking up, not very safe at all; and alot of dog mess from the previous tennants. Considering their stringent inventory checklist and supposed high standards of cleaning upon vacating this place was a state when I moved in. It hadn't been cleaned at all.

I wrote to my landlord (who's quite a nice guy actually) regarding having my cat at the house. He said he was fine with it providing I pay an extra pet deposit of £100 and have the carpets cleaned when we move out. I thought that was pretty reasonable. So when my partner moved in he brought our cat with him and a week later he was infested with fleas!! My cat has never had fleas in his life. I was finding them everywhere and had to bomb the house and treat my cat quite aggressively with flea spray etc. I wasn't happy and I spoke to the landlord about it; he said the previous tennants had a dog but clearly didn't clean the house properly. (He had a lot of trouble with the previous tennants as they wrecked the house entirely apparently).

Then there's the case with having no arial. I thought the arial would be fairly standard but when I went outside to check I noticed that the original arial had been ripped clean from the wall and there was a satelite arial instead, no problem as I had a spare sky box I could connect. But we had a storm this september and it's damaged the satelite and we have since had no TV and are waiting for someone to fit a new digital arial for us. Having heard nothing from M&co since our inspection 7 weeks ago we decided to call them and they told us that the man doing the arial has been given the go ahead but that they would chase it up. Still nothing!

and finally, in the summer we gutted the garden with some help from my partners dad, and we cut away all the ivy on the back garden wall which divides the property from the alleyway. After doing this we discovered that the wall was so dangerous there were holes in it big enough to fit my arms through! My patners dad said he would come down for a weekend and knock the whole thing down and relay it all with a good foundation for £500. It's taken till now for the estate agents to discuss it and give him the go ahead to do this. That wall is a hazard so you'd think they'd want to get it sorted before someone gets seriously injured!

It's a real shame the estate agents let this place down because our landlord is quite reasonable and the house is quite nice despite it's problems.
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By: Brassed off
Dec 31, 2011
I've the same problem with them as a landlord. Promise you the earth until they have your signature, then nothing!
Meant to have the full management service, so far not had one written report back on the checks they are contracted to do every quarter, or even verbal report.

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Latest Reviews

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28th Oct 2024
reviewed by 'Eusebiu'
“I had some problems with the radiators and Darcy helped me very fast.Communication was excellent.Thank you...”
23rd Oct 2024
reviewed by 'Hannah'
“When we needed a new boiler Marie was very helpful efficient! Thanks for all your help!...”
23rd Oct 2024
reviewed by 'Marc'
“Marie was a massive help arranging for our broken boiler to be replaced. Excellent service....”
22nd Oct 2024
reviewed by 'Vion'
“I'm a tenant for a house near Crewe for two years. There were several times that the property needed maintenance. ......”
21st Oct 2024
reviewed by 'Bharath'
“Rented a house through martin & Co, and have some Initial set up problems with Fridge, But Martin & Co sorted things ......”
20th Oct 2024
reviewed by 'Bharath'
“Thanks to Konrad and Caroline, For finding the House and helping with all the Required Documents and Process. Me Personally ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
173-175 Nantwich Road
Crewe
Staffordshire
CW2 6DF
01270 500905

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 92% £450 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 4 51 16 0 0 0 0 10 3
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“I had some problems with the radiators and Da......”

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Oct 28,2024
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By: 'Eusebiu'
Oct 28,2024
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I had some problems with the radiators and Darcy helped me very fast. Communication was excellent. Thank you...
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“New boiler.....”

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Oct 23,2024
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Marie
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Oct 23,2024
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When we needed a new boiler Marie was very helpful efficient! Thanks for all your help!...
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“Excellent service from Marie...”

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By: 'Marc'
Oct 23,2024
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Marie was a massive help arranging for our broken boiler to be replaced. Excellent service....
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“great service from Marie and Joshua...”

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Oct 22,2024
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By: 'Vion'
Oct 22,2024
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I'm a tenant for a house near Crewe for two years. There were several times that the property needed maintenance. Everytime when I reported an issue, the Property Manager Marie Colclough replied promptly and delivered excellent service. Joshua in the team is also great....
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Oct 21,2024
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By: 'Bharath'
Oct 21,2024
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Rented a house through martin & Co, and have some Initial set up problems with Fridge, But Martin & Co sorted things in less than a week. Highly appreciate the Help from Laura Farmer....
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“Thanks to Konrad and Caroline, For finding th......”

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Oct 20,2024
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Caroline
By: 'Bharath'
Oct 20,2024
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Thanks to Konrad and Caroline, For finding the House and helping with all the Required Documents and Process. Me Personally Being new to UK it has been a great help from Marin & Co Team in finding a home....
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“Shared my concerns that our carpets were very......”

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Oct 17,2024
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Marie
By: 'Wayne'
Oct 17,2024
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Shared my concerns that our carpets were very old and comming away etc, the great team at Martin & Co in Crewe have helped sort the issues out and we now have lovely new carpets in the property thanks to the whole team involved especially Marie....
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“Martin & co : Representative Marie Colclough...”

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Oct 14,2024
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Marie
By: 'Mike Burrows'
Oct 14,2024
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Rented a house through Martin & co and their after sales service has been excellent. A few problems have been dealt with efficiently and speedily by their representative Marie Colclough whose customer service expertise is first class....
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“Marie Colclough...”

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Oct 05,2024
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Marie
By: 'Nick'
Oct 05,2024
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Marie has been looking after our rental property very well, keeping me up to date with issues and sorting out solutions....
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“Thanks to Marie Colclough, I have got my main......”

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Sep 23,2024
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Marie
By: 'deepak'
Sep 23,2024
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Thanks to Marie Colclough, I have got my maintenance issue solved on time.i am happy with her service and thanks to Martin and co. Team...
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“Thanks to Marie Colclough, I have got my main......”

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Sep 11,2024
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By: 'Farouk Azzez'
Sep 11,2024
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Thanks to Marie Colclough, I have got my maintenance issue solved in time....
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“We had a problem with our boiler, it was quic......”

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Aug 16,2024
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Darcy
By: 'Ian'
Aug 16,2024
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We had a problem with our boiler, it was quickly sorted out by Darcy who also took the time to check with us after each visit to make sure we were happy with the service. Thanks...
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“Great fast service...”

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Aug 01,2024
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By: 'Ian'
Aug 01,2024
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Quick actions to all queries raised and swift finding of a tenant for asking price for a full year contract...
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“MY Thanks to Marie Colclough for the swift re......”

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Jul 31,2024
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Marie
By: 'jacqueline rowlands'
Jul 31,2024
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MY Thanks to Marie Colclough for the swift resolving of the boiler issue all hopefully sorted with a couple of days of reporting it ,shes a very helpful cheerful person deals with issues we have been in are current property 6months now had few hiccups ...
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“I had a great tenancy, and a smooth journey w......”

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Jul 31,2024
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Laura
By: 'Chioma'
Jul 31,2024
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I had a great tenancy, and a smooth journey with Martin & Co . Many thanks to Laura who assisted with my end of tenancy , she ensured good communication between myself and the landlord and was always quick to respond....
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“Bedroom renovation...”

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Jul 10,2024
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Laura
By: 'Debbie'
Jul 10,2024
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Thankyou Laura for organizing to get my back room renovated so quickly. And thankyou to nick for doing an amazing job. Very much appreciated thanks again...
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“Service...”

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Jul 05,2024
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By: 'Karol'
Jul 05,2024
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Professional service, which pleasantly surprised me. Special thanks to Mr. Konrad who quickly and efficiently guided me through the apartment rental procedure....
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“I was a customer of Martin&Co for a short per......”

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Jun 21,2024
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Marie
By: 'Frank'
Jun 21,2024
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I was a customer of Martin&Co for a short period (6 months) before moving abroad for a new job and they're brilliant. Special thanks to Marie Colclough, she was exceptionally helpful during and after I moved out and she made sure that I got back ...
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“Marie Colclough has been outstanding in deali......”

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Jun 14,2024
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Marie
By: 'Robert'
Jun 14,2024
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Marie Colclough has been outstanding in dealing with my property in Crewe. I highly recommend her....
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“Laura was brilliant with making sure my boile......”

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Jun 12,2024
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Laura
By: 'Mike'
Jun 12,2024
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Laura was brilliant with making sure my boiler was fixed, very refreshing to have someone that wanted to help me with my problem....
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“Good customer services given on time.Able to......”

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Jun 10,2024
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Konrad
By: 'Cecilia'
Jun 10,2024
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Good customer services given on time. Able to give good response and support...
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“Marika...”

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Jun 05,2024
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Chris
By: 'Marika'
Jun 05,2024
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Chris !!! Thank you very much for everything you have done for me, for this great help and quick contact, you are amazing...
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“Great speedy service...”

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May 21,2024
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Laura
By: 'Wayne Weller'
May 21,2024
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Great speedy service. Had some electrical issues that have been dealt with quickly and efficiently by the maintanance guys thanks to Laura Pickerill....
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“Speedy action and resolution for a leaking to......”

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May 14,2024
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Marie
By: 'Alex'
May 14,2024
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Speedy action and resolution for a leaking toilet. Rob arrived on site and fixed the issue within 30 mins. A big thank you to Marie and Rob for acting so promptly....
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Apr 23,2024
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Marie
By: 'Marie'
Apr 23,2024
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I would like to thank thank Ms Marie for the job well done. I can't thank you enough for the invaluable support you've given us. Your expertise and profesionalism have truly made a difference....
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“Marie Colclough has been dealing with some re......”

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Apr 22,2024
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Marie
By: 'Deborah Baillie'
Apr 22,2024
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Marie Colclough has been dealing with some repairs for me. She has been brilliant, kept in touch informing me every step of the way. Lovely phone manner & very helpful. Thanks again Marie!...
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“Marie Colclough goes 'above & beyond' to help......”

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Apr 18,2024
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Marie
By: 'Susie Mitchell'
Apr 18,2024
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Marie Colclough goes 'above & beyond' to help support me with my Tenants. Even with some challenges, Marie approaches it with solutions, care & understanding that keeps myself (landlord) And my Tenants happy(which I genuinely care about too). Would highly recommend Marie!...
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“Marie was very informative and very quick wit......”

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Apr 07,2024
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Marie
By: 'Tamara'
Apr 07,2024
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Marie was very informative and very quick with solutions after moving out of my rented property. Also kept me updated and managed to get me out of a pickle- thank you ever so much. Highly recommend...
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“Speedy action for resolution of leaking boile......”

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Apr 02,2024
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Marie
By: 'Kate'
Apr 02,2024
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Speedy action for resolution of leaking boiler and reassuring follow up calls to check work carried out satisfactorily. Thank you Marie....
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“Marie Colclough from Martin & Co Crewe is an......”

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Apr 02,2024
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By: 'Emma Walters'
Apr 02,2024
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Marie Colclough from Martin & Co Crewe is and has been very helpful, accommodating and communicative when dealing with maintenance queries, and dilemma's. I would highly recommend Martin &. Co if wanting to use an agency....
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Awards won by Martin & Co, Crewe CW2 6DF



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