100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 02,2015
Nov 02,2015
6
people found
this helpful
this helpful
The service we received from mortgage advisor Emma Thompson at Reeds Rains in Consett was appalling. She lied and duped us. She was looking for a mortgage for us where we were informed there was a fee of £499, it was her duty and responsibility to inform us that this fee was non refundable should the mortgage not go through, she did not inform us of this. She asked us to sign a sheet of paper giving her permission to take the fee from from my debit card and then we found out later there was a separate sheet which she was supposed to give us to read which stated the fee was non refundable which was the real reason why we were asked to sign that sheet, we never saw that sheet and now we are having to go to the financial ombudsmen to get our money returned. She also didn't provide us with a Key Facts Illustration Sheet where it detailed the fee was non refundable until AFTER we paid our fee. We wouldn't have paid the fee had we known it was non refundable until the mortgage was completed. The mortgage didn't go through as she gave the provider information they did not need resulting in the mortgage being refused yet we got our mortgage from the same provider within hours for more than we were requesting because the new mortgage advisor we went to was competent and gave the provider the correct information. Her customer service throughout was lack lustre and her communication with us from the outset was poor. I highly recommend you do not use Emma Thompson at Reeds Rains for your mortgage arrangements, we feel duped and she is telling the Financial Ombudsmen lies about what she informed us of and what documents she gave us to read.
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Nov 16, 2015
We are disappointed to see your review as a company who constantly strives to deliver a service that ensures the best outcome for our customers, and ensuring adherence to the findings of any Financial Ombudsman Service decision (FOS). In this matter FOS has reviewed the complaint and chosen not to uphold it.
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2nd Nov 2015
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £475 | £475 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 2 | 0 | 2 | 0 | 1 | 1 |
Areas covered
- DH8
- DH7 0
- NE17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 03,2020
May 03,2020
0
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appalling service, wouldn’t recommend to anyone to rent through reeds reins.
Hidden fees I had never been informed about when trying to leave the property, trying to charge me for damages that were already like that when I moved in - I had proof ...
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Jun 25,2017
Jun 25,2017
0
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Many thanks for the excellent customer service and speedy sale of our home! We could not of done it without you Lyndsay, your help was invaluable....
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Comment on agent fees
Quite High
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Mar 28,2017
Mar 28,2017
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Dawn and Lesley were always very helpful when when I was selling my property. All queries were answered straight away. They made my move very smooth....
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Mar 27,2017
Mar 27,2017
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It was a pleasure to deal with Lyndsey and Dawn of Reeds Raine of the Consett Branch, even though we were the buyers of the property they looked after us from our initial viewing to the transaction completed keeping us informed and answering all our ...
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Feb 10,2017
Feb 10,2017
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Would just like to say thank you to the Consett staff at Reeds Rains. They were very helpful and kind. Even at a stressful time.
Estate agents we dealt with were Lindsay and David I think.
Louise Holmes...
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Nov 02,2015
Nov 02,2015
6
people found
this helpful
this helpful
The service we received from mortgage advisor Emma Thompson at Reeds Rains in Consett was appalling. She lied and duped us. She was looking for a mortgage for us where we were informed there was a fee of £499, it was her duty and responsibility to ...
read full review
read full review
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Nov 16, 2015
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We are disappointed to see your review as a company who constantly strives to deliver a service that ensures the best outcome for our customers, and ensuring adherence to the findings of any Financial Ombudsman Service decision (FOS). In this matter FOS has reviewed the complaint and chosen not to uphold it. ...
Apr 10,2014
Apr 10,2014
0
people found
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Lauren Walton from the Lettings Centre is excellent. She answers emails/calls promptly and efficiently and manages 4 properties for us. Keep up the good work Lauren!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:04 PM 21/11/2018 by allAgents
