Goodman & Lilley
Bristol, BS20
4.7/5, 24 reviews
83% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction

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“These agents were lovely... When we were prospective tenants..! As ......”

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Oct 29,2015
Minithumbdown
By: 'dissapointed'
Oct 29,2015
1 people found
this helpful
These agents were lovely... When we were prospective tenants..! As soon as we told them we were moving due to damp in the property, they dropped all contact and even had the cheek to get annoyed when we refused a viewing with only 3 hours notice (baring in mind they must give at least 24hrs!) No one contacted to let us know the check out process so we had to contact them - then were told "I don't deal with that, I'll get the person that does to call you back". Two days later (2 days before leaving) I had to call them again, only to be told that they don't manage the property and we'd have to arrange with the Landlord, who was worryingly incompetent. We essentially paid £400 agency fees for them to hand us a bit of paper and give us the keys when we moved in. We ended up moving out before the tenancy ended but paid up to the end of the contract (as was cheaper than leaving contact early). The Landlord must have told them we were no longer in the property as we know for a fact they have been in since to take photos. Technically, due to the £400 piece of paper, they should still be asking our permission to enter the property, as the contract is still in effect. I suppose they are typical estate agents, but they really don't even care about their own terms and conditions and will get obviously angry when you don't do what they want!
What agent could do to change your mind?
Actually adhere to the contract and reduce their fees considering they really don't seem to do much to earn them!
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Comment on agent fees
Too expensive considering they do nothing
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Latest Reviews

View all Reviews 24
29th Mar 2024
reviewed by 'Kennedy charles'
“Amazing service very helpful and friendly. unlike other estate agents which I’ve had experience withI would highly recommend them ......”
21st Sep 2021
reviewed by 'Ellie'
“Very good at selling houses but the follow-through to completion is quite poor in our opinion. When we sold our ......”
4th Aug 2021
reviewed by 'Tanya'
“A huge thank you to Claire and Sascha for helping us let our perfect home. You have been so helpful ......”
8th Feb 2021
reviewed by 'Michael'
“We've just sold our place with Goodman Lilley and found them 100% excellent - enthusiastic, thorough - even asking for in-depth ......”
18th Jan 2021
reviewed by 'Victoria'
“Goodman & Lilley Portishead have been fantastic throughout our recent house sale and purchase. All the team were professional, knowledgeable and ......”
26th Nov 2020
reviewed by 'Caroline'
“Goodman and Lilley sold our house in August 2020. We had initially listed it through another estate agent who took over ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Goodman & Lilley
Rembrandt House, 36 High Street
Portishead,Bristol
Avon
BS20 6EN
01275 430440

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £307,000 £825,000
Lettings 0% 50% £800 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 1 15 1 4 2 0 0
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Amazing service very helpful and friendly. ......”

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Mar 29,2024
Minithumbdown
By: 'Kennedy charles'
Mar 29,2024
0 people found
this helpful
Amazing service very helpful and friendly. unlike other estate agents which I’ve had experience with I would highly recommend them to anyone looking to sell or purchase their property🏠...
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“Very good at selling houses but the follow-th......”

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Sep 21,2021
Minithumbdown
By: 'Ellie'
Sep 21,2021
3 people found
this helpful
Very good at selling houses but the follow-through to completion is quite poor in our opinion. When we sold our house earlier this year, we had to do a lot of the 'leg work' ourselves to ensure that the purchase went through and there was ...
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“A huge thank you to Claire and Sascha for hel......”

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Aug 04,2021
Minithumbup
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Claire
By: 'Tanya'
Aug 04,2021
0 people found
this helpful
A huge thank you to Claire and Sascha for helping us let our perfect home. You have been so helpful and friendly in answering all our questions. You have made our move here so much easier and we thank you for that....
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“We've just sold our place with Goodman Lilley......”

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Feb 08,2021
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Richard
By: 'Michael'
Feb 08,2021
0 people found
this helpful
We've just sold our place with Goodman Lilley and found them 100% excellent - enthusiastic, thorough - even asking for in-depth questions about the place to really know it, getting to viewings early and really caring ... To be honest, we couldn't fault them and they haven't ...
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“Goodman & Lilley Portishead have been fantast......”

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Jan 18,2021
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Lilley
By: 'Victoria'
Jan 18,2021
1 people found
this helpful
Goodman & Lilley Portishead have been fantastic throughout our recent house sale and purchase. All the team were professional, knowledgeable and friendly. Special thanks to Richard Goodman and Chris Stribling, who were great and really went above and beyond to help us. We thoroughly recommend Goodman & ...
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“Goodman and Lilley sold our house in August 2......”

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Nov 26,2020
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Richard
By: 'Caroline'
Nov 26,2020
0 people found
this helpful
Goodman and Lilley sold our house in August 2020. We had initially listed it through another estate agent who took over a year to sell it without any yields. Goodman and Lilley took up the marketing and straight away got us a buyer within the 3rd ...
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“Goodman and Lilley have just sold our proper......”

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Sep 03,2020
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Paula
By: 'MICHAEL'
Sep 03,2020
1 people found
this helpful
Goodman and Lilley have just sold our property in the vaults Fedden Village. Richard and his team have been very professional friendly and extremely helpful throughout the selling process. We would highly recommend Goodman and Lilley to sell your home....
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“I would recommend Goodman Lilley to everyone......”

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Jul 15,2020
Minithumbdown
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Richard
By: 'Andrea'
Jul 15,2020
0 people found
this helpful
I would recommend Goodman Lilley, to everyone thinking of buying or selling a property. I have just exchanged contracts on a property and their expertise, customer care at all levels are second to none. They are truly professional and will do 100% to help their buyers ...
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“I would recommend the Portishead Branch of Goodman and Lilley....”

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Apr 07,2020
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Jake
By: 'MRS'
Apr 07,2020
0 people found
this helpful
I would recommend the Portishead Branch of Goodman and Lilley for their friendly but very professional service. In particular Jake McCabe in the office along with Georgie and Mandy. Their Sales Progressor Lucy Lingley-Stephens was an absolute gem who certainly lived up to her job ...
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“Great customer service...”

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Feb 11,2019
Minithumbup
By: 'R.'
Feb 11,2019
0 people found
this helpful
I am moving with my family from Bristol to Portishead and just found our new home through Goodman & Lilley. The search process took few months but Goodman Lilley team was really helpful and it was a pleasure to view the houses with Jake. He was ...
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Comment on agent fees
As we are purchasing agent's fee is not applicable.
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“Great Service...”

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Nov 07,2018
Minithumbup
By: 'Mike'
Nov 07,2018
0 people found
this helpful
I am due to complete on the sale of my late Brothers house at the end of this week. At the start of the procedure to sell the house I chose Goodman and Lilly to act as the agent to sell the property. The reason ...
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Comment on agent fees
Their fees are very reasonable and the service you receive is well worth the cost.
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“Above and beyond!...”

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Oct 12,2018
Minithumbup
By: 'Rob'
Oct 12,2018
0 people found
this helpful
Goodman & Lilley have to be the most friendly and helpful estate agents that we have ever come across. We sold our house with dual agents G&L being one of them. The offer we accepted was through the other agents but the whole thing went ...
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“World Class...”

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May 18,2018
Minithumbup
By: 'Dylan'
May 18,2018
0 people found
this helpful
I cannot speak highly enough of Goodman & Lilley Portishead branch. Selecting from a competitive estate agency field in our area was always going to be a difficult one, but I am so pleased I chose G&L. I quickly became familiar with all the friendly ...
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Comment on agent fees
Very competitive
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“Re-location purchase...”

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May 08,2018
Minithumbup
By: 'vjw'
May 08,2018
1 people found
this helpful
I went to see Goodman Lilley at Christmas to look at buying a property as was re-locating to Portishead from London. I saw Mandy who took all my dealt with my query. She noted all my needs and everything I was looking for. She produced ...
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Comment on agent fees
As a purchaser I do not pay any fees. Cannot comment.
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“happy...”

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May 08,2018
Minithumbup
By: 'MARIA'
May 08,2018
0 people found
this helpful
We used Goodman and Lilley in Portishead It was very professional Mandy Bushell was our sales consultant she was very friendly and could not do enough to help us THANKYOU MANDY...
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“Guy and Jake helped and guided us through the whole process of selling our property and Mandy from the Portishead Branch helped us purchase our new pr...”

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May 08,2018
Minithumbup
By: 'Thoroughly'
May 08,2018
0 people found
this helpful
We would thoroughly recommend Goodman & Lilley as sold our home and bought another through both the Shirehampton and Portishead branches and found them to be efficient, caring and professional throughout. Mandy has been specially helpful going beyond what we had ever expected...
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Comment on agent fees
Extremely helpful and professional, would thoroughly recommend Goodman & Lilley
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“Goodman and Lilley have been brilliant! We had a problem ......”

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Mar 14,2018
Minithumbup
By: 'Mrs'
Mar 14,2018
0 people found
this helpful
Goodman and Lilley have been brilliant! We had a problem free purchase and as we are "distant buyers", they have been very helpful with all our questions and requests. We dealt mainly with Mandy and we can't praise her enough for all her help. Thank ...
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“Paula and the team were nothing short of exceptional in ......”

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Sep 05,2017
Minithumbup
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Paula
By: 'Conor'
Sep 05,2017
0 people found
this helpful
Paula and the team were nothing short of exceptional in all our dealings with them in getting our home on the market and quickly sold. In a challenging market they got viewings quickly organised and went the extra mile to get sell our home. The ...
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Comment on agent fees
You get what you pay for - but none the less we were happy with what we paid given the great service we got !
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“We have been extremely pleased with the service provided by ......”

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Sep 07,2016
Minithumbup
By: 'Laura'
Sep 07,2016
0 people found
this helpful
We have been extremely pleased with the service provided by Goodman and Lilley who helped us in the capacity of selling and buying our new property. This has been a complex chain with many twist and turns which was managed in a timely and efficient ...
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Comment on agent fees
Happy with fees paud
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“Richard Goodman was extremely professional from the start but was ......”

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Jul 25,2016
Minithumbup
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Richard
By: 'The'
Jul 25,2016
1 people found
this helpful
Richard Goodman was extremely professional from the start but was also understanding of our situation and extremely good-humored and patient. Every one of his team went out of their way to help make things go smoothly for us. Having not moved house in over 40 years, ...
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Comment on agent fees
Fees were in line with current market
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“We have used Goodman and Lilley at Portishead twice in ......”

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Jul 25,2016
Minithumbup
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Paula
By: 'David'
Jul 25,2016
1 people found
this helpful
We have used Goodman and Lilley at Portishead twice in the past two years, with initial valuations and advise from Paula Challenger, followed by exemplary and friendly service from the rest of her team to completion in each case. Their service is personal but extremely ...
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Comment on agent fees
Good value for the service provided.
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“I have sold a number of houses, and have to ......”

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Jul 24,2016
Minithumbup
By: 'MTC'
Jul 24,2016
1 people found
this helpful
I have sold a number of houses, and have to say I was really impressed with G&L. Craig came over to value our property, and while we talked to him about what we wanted, he was quick to recommend something to us - which ...
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Comment on agent fees
Very good value for money! A fair price.
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“Within 48 hours of instructing Goodman & Lilley my house was sold. ......”

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Jul 21,2016
Minithumbup
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Richard
By: 'LG'
Jul 21,2016
2 people found
this helpful
Within 48 hours of instructing Goodman & Lilley my house was sold. Richard's valuation, photographs and accurate house details allowed me to achieve an excellent price, following expert mediation between Chris, Craig and my buyers. I have found all the staff at Goodman and Lilley to be ...
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Comment on agent fees
Good
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“These agents were lovely... When we were prospective tenants..! As ......”

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Oct 29,2015
Minithumbdown
By: 'dissapointed'
Oct 29,2015
1 people found
this helpful
These agents were lovely... When we were prospective tenants..! As soon as we told them we were moving due to damp in the property, they dropped all contact and even had the cheek to get annoyed when we refused a viewing with only 3 hours notice (...
read full review
What agent could do to change your mind?
Actually adhere to the contract and reduce their fees considering they really don't seem to do much to earn them!
Attached Filesnbsp;
Comment on agent fees
Too expensive considering they do nothing
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Goodman & Lilley, Bristol BS20 6EN



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