Maidenhead Slough, Maidenhead, SL6
2.2/5, 21 reviews
28% recommended
60% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
20% lettings fee satisfaction

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“Terrible and awful customer serviceFrom our experience, Haart is definitely ......”

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Oct 28,2015
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Jasmine
By: 'Jianye'
Oct 28,2015
2 people found
this helpful
Terrible and awful customer service

From our experience, Haart is definitely the worst renting agent I ever encountered in my 10 years renting history in and near London area. No matter if you are the landlord or the potential tenant, I strongly advise NOT to use Haart because the customer service just ends right after you signed the contract and direct debit form.

After we moved out from the flat in Maidenhead in December 2014 (agreed date, notice given two months in advance) and landlord cleared the moving out check, Haart held the remaining rent and check-in deposit (this is from April 2014 when we moved in) till now. My wife and I have made numerous calls and never got it solved. I called Haart local office, main office, customer service etc. In the end I had to put it to Small Money Claim Court. For the last year and half, I only received one call back from Haart (and that is after I made the claim) although all the calls I made I was told they will call me back ASAP.

I am posting the photo of the claim and Haart's response. A comment to Haart's response to court (funny you would take so much effort to response to court but not to tenants):
1)Haart is the renting agent for the landlord who takes the money, the rent was paid by direct debit to your account not the landlord's. I think it is your job to take care of overpayment/underpayment.
2)We were not told anytime it's his job to return the money the first time we heard this excuse is after the claim in court.
3)We were never told to contact him for this! BUT we have talked to him during our initial claim with Haart, he says Haart is managing the money transactions.
4)From Dec01 to Dec17 you have double rents received, because the new tenants have moved in. You should have returned our rent immediately after you received the check-out confirmation.
What agent could do to change your mind?
refund any owned rent and claim fees and a formal apology
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Latest Reviews

View all Reviews 21
14th Aug 2022
reviewed by 'Federica Parisi'
“When leaving a property, they will ask you to drop off the keys and then they will do the check ......”
12th Jan 2018
reviewed by 'Sarah'
“Phoned and spoke Alex Requested viewing of house three days running ... said he would confirm never heard from him again!...”
17th Oct 2017
reviewed by 'Tim'
“I feel like I have been tricked into renting a property that has been left in deplorable conditions. The check-in ......”
14th Oct 2017
reviewed by 'Statto'
“Terrible experience with Haart Maidenhead.Valuation was totally incorrect, buyers who they sent round didn't have the budget to buy ......”
13th Jan 2017
reviewed by 'RB'
“As a first time buyer looking in Maidenhead I found both Haart and Michael Roberts to be very knowledgeable, patient ......”
23rd Dec 2016
reviewed by 'Peter'
“I have to say that Michael Roberts is probably one of the best agents I have ever dealt with. Very ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
33-37 Queens Street
Maidenhead
Berkshire
SL6 1HZ
01628 778775

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 100% £350,000 £350,000
Lettings 0% 20% £750 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 7 3 4 2 1 1 3
Areas covered
Services offered
  • Sales
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  • Block Management
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  • Conveyancing
  • Mortgage Advice
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“When leaving a property, they will ask you to......”

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Aug 14,2022
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By: 'Federica Parisi'
Aug 14,2022
0 people found
this helpful
When leaving a property, they will ask you to drop off the keys and then they will do the check out without you. I strongly reccomend to be present during the check out....
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“Phoned and spoke Alex Requested viewing of house three days ......”

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Jan 12,2018
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By: 'Sarah'
Jan 12,2018
1 people found
this helpful
Phoned and spoke Alex Requested viewing of house three days running ... said he would confirm never heard from him again!...
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By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“I feel like I have been tricked into renting a ......”

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Oct 17,2017
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By: 'Tim'
Oct 17,2017
6 people found
this helpful
I feel like I have been tricked into renting a property that has been left in deplorable conditions. The check-in has not been conducted in my presence and from the first day I reported various repairs to be conducted but none of them has been ...
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Comment on agent fees
Expensive fees for no service at all.
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By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“Terrible experience with Haart Maidenhead.Valuation was totally incorrect, buyers ......”

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Oct 14,2017
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By: 'Statto'
Oct 14,2017
4 people found
this helpful
Terrible experience with Haart Maidenhead. Valuation was totally incorrect, buyers who they sent round didn't have the budget to buy the property (even though they were supposed to be vetted), lack of attention to detail. Kept on about reducing the price to get an easy ...
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Comment on agent fees
Expensive. They say their fees reflect the fact they offer a unique service in Maidenehad. They quote standard fee is 2% but they always come down.
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By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“As a first time buyer looking in Maidenhead I found ......”

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Jan 13,2017
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michael
By: 'RB'
Jan 13,2017
0 people found
this helpful
As a first time buyer looking in Maidenhead I found both Haart and Michael Roberts to be very knowledgeable, patient and helpful. Many thanks!...
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By: Ross
Jan 13, 2017
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Hi RB, Thank you for your kind review of our Maidenhead branch. We're pleased to hear you were provided a knowledgeable, patient and helpful service throughout. We will pass this feedback on. Regards Ross ...

“I have to say that Michael Roberts is probably one ......”

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Dec 23,2016
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michael
By: 'Peter'
Dec 23,2016
0 people found
this helpful
I have to say that Michael Roberts is probably one of the best agents I have ever dealt with. Very professional throughout and always kept me updated . Great work Michael...
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Comment on agent fees
average
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By: Ross
Dec 28, 2016
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Hi Peter, Thanks for your kind review of our Maidenhead branch. We're pleased to hear they delivered a professional service and that they also kept you updated. We will pass this feedback on. Regards Ross ...

“Dan , was very efficient in his work I liked his ......”

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Nov 30,2016
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By: 'Penny'
Nov 30,2016
0 people found
this helpful
Dan , was very efficient in his work I liked his attitude to his job not been with Haart long but was happy with what he's leaning from the job our house got sold and we're happy...
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Comment on agent fees
Very good customer service and efficient
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By: Ross
Nov 30, 2016
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Hi Penny, Thanks for your kind review of our Maidenhead branch. We're pleased to hear they were efficient and had a great attitude throughout your time with them. We will pass this feedback on. Regards Ross ...

“I didn't have much to do with Dan until completion ......”

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Nov 25,2016
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By: 'M'
Nov 25,2016
0 people found
this helpful
I didn't have much to do with Dan until completion day, that however was a difficult and stressful day. Dan was enthusiastoc, positive and helpful which made the process much easier to deal with. He also supplied us with biscuits 8-) Since the move he ...
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Comment on agent fees
N/A
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“Extremely poor service. Been waiting over 3 months for an approved ......”

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Sep 29,2016
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By: 'Grener'
Sep 29,2016
1 people found
this helpful
Extremely poor service. Been waiting over 3 months for an approved replacement washing machine. Poor communication only to be told they are chasing....
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Comment on agent fees
Way too much as you get no service for the money you pay
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“Terrible and awful customer serviceFrom our experience, Haart is definitely ......”

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Oct 28,2015
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Jasmine
By: 'Jianye'
Oct 28,2015
2 people found
this helpful
Terrible and awful customer service From our experience, Haart is definitely the worst renting agent I ever encountered in my 10 years renting history in and near London area. No matter if you are the landlord or the potential tenant, I strongly advise NOT to use ...
read full review
What agent could do to change your mind?
refund any owned rent and claim fees and a formal apology
Attached Filesnbsp;
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“I viewed a property in Slough with the help of ......”

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Jul 10,2015
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Jasmine
By: 'no_name'
Jul 10,2015
4 people found
this helpful
I viewed a property in Slough with the help of Haart, Maidenhead branch. Before we finalized I clearly told that I will be staying in the property only for 8 months, Jasmine on behalf of Haart agreed to it and I made my first payment to ...
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By: Customer Relations Manager
Jul 15, 2015
View all comments (1)
Hello I'm really sorry to hear this. Please could you email [email protected] so I can look in to this. Many thanks Melanie Smith Customer Relations Manager ...

“We were looking to rent a property from Haart in ......”

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Mar 05,2014
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Melissa
By: 'BM'
Mar 05,2014
4 people found
this helpful
We were looking to rent a property from Haart in Maidenhead the agent dealing with us was very friendly and positive, I even thought I could be friends with someone like that. We had put a deposit down of £300 pounds, although, when it came to ...
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What agent could do to change your mind?
Returned our money and stuck to their word. We were put out because of them... have some humanity stayed away from my 1year old baby for 2and a half weeks because we had to stay with friends until we had received our wages, it could have been avoided if the money was returned in the first place. Clarified all details between landlord and tenant before asking for deposit to avoid the whole issue in the first place.
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“1. We had to chase them to get our deposit back ......”

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Jun 25,2013
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By: 'Sarah'
Jun 25,2013
2 people found
this helpful
1. We had to chase them to get our deposit back after giving them our account details. 2. When looking for tenants to replace us, they did not give us notice about viewings. They just show up at the property without any notice. They often asked us ...
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What agent could do to change your mind?
1. We had to chase them to get our deposit back after giving them our account details. 2. When looking for tenants to replace us, they did not give us notice about viewings. They just show up at the property without any notice. They often asked us to show the potential tenants around but it is not our responsibility. When letting us know about a viewing, they text 30 minutes before the viewing "just checking that we have confirmed the viewing at 10" knowing that you had never informed us before. 3. When moving into the property we paid Hart to collect our references. However, after filling in the forms no one bothered to contact our references and then it was left too late. We had to arrange for everyone to send their references in when it is not our responsibility. As I was on a temporary contract we could then only sign for 6 months (when we wanted a year) as there was apparently too late to get a guarantor (I had already told them I was on a 1 year work contract) and had to pay a contract renewal fee.
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“From the first phone call their service has been excellent.......”

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Feb 11,2013
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By: 'Henry'
Feb 11,2013
0 people found
this helpful
From the first phone call their service has been excellent.They have always updated promptly and always returned calls without the correct information.The strategy agreed with James for marketing the house worked like a dream and resulted in getting a sale within a week ...
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“After two previous unsuccessful attempts at selling the property through ......”

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Feb 07,2013
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By: 'Peter'
Feb 07,2013
0 people found
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After two previous unsuccessful attempts at selling the property through other agents Haart secured a potentially good buyer within seven days. and they also kept us well informed throughout. Peter Barrett N.B. PROPERTY YET TO COMPLETE...
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“Even though I used the most expensive agents in Maidenhead, ......”

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Jun 26,2012
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By: 'Denis'
Jun 26,2012
3 people found
this helpful
Even though I used the most expensive agents in Maidenhead, I thought I would get a better service so was happy initially. Getting clients through the door was pretty good but once I accepted an offer all works stopped as far as the agents were ...
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What agent could do to change your mind?
When I went with the agent I said I needed phone calls and updates all along the way. Their solicitors were totally inactive as far as progress was concerned. Haart could get different solicitors who are working with them and will keep people up to date. They also need to monitor the solicitors to see they are keeping 'Haart's clients' happy and informed.
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“Lease ran from October 2010 to May 2012. Never needed to deal ......”

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Jun 13,2012
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Jasmine
By: 'Robert'
Jun 13,2012
4 people found
this helpful
Lease ran from October 2010 to May 2012. Never needed to deal with them after move in ... thank god! Provided proper notice. During the month of May 2012, per terms and conditions they were to provide a detailed explanation of any deductions from deposit. Nothing heard. I initiated. ...
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What agent could do to change your mind?
Refund owed monies on time and not violating the terms of their contract.
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“I dealt with James at Haart in Maidenhead over the ......”

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May 11,2012
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By: 'Mark'
May 11,2012
1 people found
this helpful
I dealt with James at Haart in Maidenhead over the course of 8 months due to the protracted purchase of my new property. As is usual with certain purchases, the course does not always run smooth and there were issues below me in the chain that ...
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“I\'m absolutely disgusted with the service I am receiving ......”

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Jul 02,2011
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By: 'Mrs'
Jul 02,2011
5 people found
this helpful
I\'m absolutely disgusted with the service I am receiving at the moment, there is no communication with them. They never phone back when you ask them to. You never receive feedback about your property when people have viewed it. What the hell are we ...
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By: Customer Relations Manager
Aug 05, 2011
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Hi there. I'm sorry that you have been unhappy with the service delivered by haart. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...

“Haaaart are deeply incompetent. A year ago I was looking ......”

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Jun 03,2010
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By: 'pigeonworrier'
Jun 03,2010
2 people found
this helpful
Haaaart are deeply incompetent. A year ago I was looking for a new house. I viewed ONE property who was with Haart. It was ok, but someone else put an offer in and it was taken off the market. Fine. Maidenhead, Burnham and Slough branches ...
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By: Customer Relations Manager
Jun 04, 2010
View all comments (1)
Hi Pigeonworrier. I am sorry that we got your requirements wrong, and I am particularly sorry if we have made a mistake regarding an offer you have not made. If you could email me your details to [email protected] I can look into this for you. ...

“Rubbish service, I would have been better off doing it ......”

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Mar 10,2010
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By: 'jimmyL'
Mar 10,2010
1 people found
this helpful
Rubbish service, I would have been better off doing it myself - it would have been quicker and more pain free! Complaints procedure is a Joke - to all that have received offers of an investigation - forget it, this is only a time wasting ...
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By: Customer Relations Manager
Mar 11, 2010
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Dear Jimmy L. I'm sorry that you were disappointed with our complaints process. You can if you wish proceed to the Ombudsman and they will be able to investigate your complaint and decide whether our desicion was appropriate. We have made you an offer in recognition of your complaint and I am waiting to hear from you as to whether you wish to accept this. Many thanks, Melanie Smith. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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