“We found Northwood very easy to deal with and also ......”
5 Star Review
Oct 28,2015
By:
'Michelle'
Oct 28,2015
Branch: Stoke on Trent, 333 Hartshill Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: Yes
Postcode: ST5
Branch: Stoke on Trent, 333 Hartshill Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: ST5
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We found Northwood very easy to deal with and also very helpful. We were relocating from the North West and they offered us a lot of additional information regarding the area we were looking to rent in and also services available locally. From the first show around with Dominic we were impressed. he had all the information regarding costs involved, ready to hand to us after the viewing, and explained clearly how to move forward. We then met Sarah and Natalie in the offices and completed the application form. A long process but helped by a nice cup of tea and a smile. Natalie kept us informed at all steps and went over and above to help us make arrangements for our dog too, even arranging an appointment to meet the landlady personally. On the day we received the keys we were met again by Dominic and the paperwork was all completed to our satisfaction. My one and only disappointment was that the property had not been deep cleaned prior to our arrival. I had checked this was happening but it was not completed. When we arrived poor Dominic was still cleaning the fridge freezer in the kitchen. We were also offered the assistance of Northwood Insurance services by Natalie and this also proved to be extremely helpful. We are now covered by their policy for the property. During the process there were a lot of telephone calls and they always got back to me promptly, which in this day and age is unusual. I would definitely use them again and recommend their services to others.
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