67% sales valuation accuracy
67% sales fee satisfaction
Oct 28,2015
Oct 28,2015
0
people found
this helpful
this helpful
As a young person looking or my first rental I as told i had to view the same day as the property would go by the weekend. I arranged to go after work with my boyfriend and we were told the current occupiers were in place for anther month. they asked for ‚£1000 deposit to hold until the various checks were completed. I was told that there was no rush as they were still processing October paperwork.
After 5 days we had to change our minds due to some personal stuff, no checks had started, the property was still occupied. I have been told they need to keep the ‚£1000 due to potential lost rentals??
I cannot understand what they have lost !! I have been closed down and no further dialog seems forthcoming, Even if there were some costs involved how can this be ‚£1000. I feel as a young person I am being conned. Be aware !!.
After 5 days we had to change our minds due to some personal stuff, no checks had started, the property was still occupied. I have been told they need to keep the ‚£1000 due to potential lost rentals??
I cannot understand what they have lost !! I have been closed down and no further dialog seems forthcoming, Even if there were some costs involved how can this be ‚£1000. I feel as a young person I am being conned. Be aware !!.
What agent could do to change your mind?
Refund the deposit or least help me understand what costs you have incurred in five days. I also found out today that you have another rental applicant.Attached Filesnbsp;
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Latest Reviews
23rd Sep 2024
reviewed by 'Laura Nathan'
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11th May 2021
reviewed by 'Zoe Efstathiou'
25th Apr 2021
reviewed by 'Ms'
22nd Feb 2019
reviewed by 'Landlord'
22nd Oct 2018
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Opening Hours
Address
Felicity J Lord
7 Stratheden Parade
Blackheath,London
Greater London
SE3 7SX
02082931143
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 0 | 1 | 1 | 2 | 1 | 0 | 1 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 23,2024
Sep 23,2024
0
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I recently tried to purchase a property through Felicity J Lord, Blackheath Standard, and it was an awful experience. It took someone two weeks to respond to my offer, and I had to call them multiple times. Their office phone does not get answered—I ...
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May 11,2021
May 11,2021
4
people found
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I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and ...
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May 11,2021
May 11,2021
0
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I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and ...
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Apr 25,2021
Apr 25,2021
1
people found
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this helpful
One of the worst companies in the country. They are crooks and corner you into paying their fees from all angles. They are dishonest and disloyal. Instead of working for the landlord, they are on the tenant's side in order to obtain more fees. My ...
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Feb 22,2019
Feb 22,2019
1
people found
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We have used this agency for 5 years and it suddenly increase the prices without letting us know, We asked them if the charge was the same as previously they said yes, and then there you are.... we received the bill with hidden extra charge, include ...
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Comment on agent fees
Too high
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Oct 22,2018
Oct 22,2018
2
people found
this helpful
this helpful
Ongoing case so Ill just precis for now .
Accidental landlord letting property through FJLORD
Trying to charge a renewal fee of £500.00
Basically made up charges which were not included in ANY signed contract or agreement . When asked to provide proof that I agreed to these ...
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Comment on agent fees
Despicable made up renewal fees which were never agreed to or signed for .
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Aug 06,2018
Aug 06,2018
0
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We bought our first house via Felicity J Lord in Blackheath Standard and we are super delighted with their customer service! First of all communication was excellent , we were able to ask questions and go new ways whilst buying our first home. Absolutley friendly polite ...
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Comment on agent fees
Good and fair
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May 09,2018
May 09,2018
1
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Agreed to waive the letting fee as it was advertised by multiple agencies then charged us anyway, then moved the new tenant in whilst we were still living there. Staggering incompetence....
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Comment on agent fees
See above
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Oct 28,2015
Oct 28,2015
0
people found
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As a young person looking or my first rental I as told i had to view the same day as the property would go by the weekend. I arranged to go after work with my boyfriend and we were told the current occupiers were in ...
read full review
read full review
What agent could do to change your mind?
Refund the deposit or least help me understand what costs you have incurred in five days. I also found out today that you have another rental applicant.Attached Filesnbsp;
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Nov 10, 2015
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(1)
Hi there,
Sorry to read about the issues you have faced. We would like to investigate these further. Could you please contact us with the full details at [email protected] so we can look into this?
Thank you
Melanie Smith, Customer Relations Manager ...
May 08,2014
May 08,2014
2
people found
this helpful
this helpful
FJL have caused me an extraordinary amount of stress over the past six months. They recommended that I take on clients with bad references who then absconded leaving me out of pocket for six months rent. To be fair to the tenants they had reported ...
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What agent could do to change your mind?
Been honest, communicated quickly and expressed sympathy.Attached Filesnbsp;
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May 27, 2014
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(1)
Dear Michael
We are really sorry to hear about your experience and the services you received. Customer service is important to us at Felicity J Lord and we would like the opportunity to look in to this further - please could you email your full name and property details to [email protected] and we will take this further.
Many thanks
Melanie Smith, Customer Relations Manager ...
Feb 06,2013
Feb 06,2013
0
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When signed with FJL to sell I voiced that we'd like feedback - even if only a monthly contact call - and we were assured this would happen. OK the market is not strong. Regardless of whether we had viewings, for the percentage they charge ...
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Nov 06,2010
Nov 06,2010
3
people found
this helpful
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Very rude, financial adivisor rang on a number of occasions to offer services, after declining nicely, he continued to pressurise. Was very rude to my partner. We even considered pulling out of sale as we had already arranged our own mortage adivsor. In the end ...
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Nov 10, 2010
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Hi Shannon. I'm sorry you have been unhappy with Felicity J Lord. If you would like me to look into this for you then please email the details to [email protected]. ...
Jul 27,2007
Jul 27,2007
0
people found
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In the kingdom of the blind they were relatively good. Only downpoint was that they didn't pass on an offer to the buyer about fixtures and fittings despite claiming they had....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 3:51 PM 25/01/2016 by Jack Downes
Sorry to read about the issues you have faced. We would like to investigate these further. Could you please contact us with the full details at [email protected] so we can look into this?
Thank you
Melanie Smith, Customer Relations Manager