50% lettings valuation accuracy
60% lettings fee satisfaction
Oct 28,2015
Oct 28,2015
4
people found
this helpful
this helpful
This is a terrible estate agents and I would seriously advised anyone attempting to use their services to look else where. They are seriously unprofessional in their apporach to customer services promising to send out texts which never arrive and making no attempt to apologise. I dealt with Sarah on two occassions and found that she made no attempt to apologise for the poor service I was receiving and failed on two occassions to deliver text messages detailing the properties I was supposed to be viewing. The staff seem to not care about complaints and have a completely arrogant attitude. I understand that estate agents in general are not held in high esteem amongst the general public but Connellls of Coventry have managed to take this to a new level. Please avoid them at all costs!
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Latest Reviews
2nd Aug 2023
reviewed by 'Bolaji'
2nd Aug 2023
reviewed by 'Bolaji'
10th Nov 2021
reviewed by 'Layton'
22nd Sep 2019
reviewed by 'Agnes'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 60% | £550 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 3 | 5 | 1 | 0 | 0 | 0 | 1 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 02,2023
Aug 02,2023
0
people found
this helpful
this helpful
No Integrity, customer satisfaction is poor, and all they care about is getting paid.
Had an issue with the names on my tenancy agreement and I sent the correct names for them to do the changes, which they did and it result was the wrong ...
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Aug 02,2023
Aug 02,2023
0
people found
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My first experience with letting agents is the worst of them all. Had an issue with the names on my tenancy agreement and I sent the correct names for them to do the changes, which they did and it result was the wrong details again ...
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May 01,2022
May 01,2022
1
people found
this helpful
this helpful
Worst estate agents in Coventry ?
Phoned up about a property that was advertised as “ price on application” After 5 attempts nobody answered the phone! Tried ringing the letting side. They took down my number and would get somebody to ring me back. That was five days ...
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Nov 10,2021
Nov 10,2021
0
people found
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Horrendous! Rent out houses with 'allocated parking space' fail to issue you a permit and leave you high and dry with the Car Park Management company. They don't accept their failings in not providing the full details, so be warned just because you rent a ...
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Feb 03,2020
Feb 03,2020
0
people found
this helpful
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Both Lettings & Sales team have been professional & friendly. Provided good advise & we received the results that we needed in a timely manner...
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Sep 22,2019
Sep 22,2019
2
people found
this helpful
this helpful
We tried to buy property by them but never happened as they did not show the property to as but even did not delete the appointment for viewing, as well. So we travelled 2 hours for nothing.........
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Mar 20,2018
Mar 20,2018
1
people found
this helpful
this helpful
The people at Connels are absoulute joke but a bad one.Other than Marni none of them were helpful enough... It took me 8 weeks, over 15 phone calls and over 15 emails to get my deposit back... If you want to be humiliated with your money go ...
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Comment on agent fees
They didn't deserve a penny nerver mind the hundreds of punds they charged.
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Jan 26,2018
Jan 26,2018
2
people found
this helpful
this helpful
Do not use these agents to rent your properties. As soon as you sign up with them they will ignore you. I was given incorrect legal advice and an incorrect section 21 Notice was served by them. They did not even bother to tell me when ...
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Feb 01,2017
Feb 01,2017
0
people found
this helpful
this helpful
I just wanted to say a big thank you to Sian Tuson for sorting getting my deposit back from the tenants through TDS.
Sian was a great help throughout the process from start to finish .
Also to Jamie Fearn for being their where or whenever ...
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Nov 18,2016
Nov 18,2016
0
people found
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this helpful
Very open and willing to help and solve problems. Although sometimes these may take a while.
My first experience with an agency in the UK and overall very positive. High values of honesty and trust....
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Comment on agent fees
Normal/standard fees, I guess...
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Aug 02,2016
Aug 02,2016
0
people found
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I don't understand the bad reviews! The staff are amazing!! Especially Ruth and Maxine. Do not hesitate to use them, top class service, so friendly and will go to every length to help you every step of the way!...
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Comment on agent fees
They are more expensive than others so you may decide not to use them....big mistake! They will get your money back and a lot more for your pocket on the sale. Worth every penny!
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Jul 06,2016
Jul 06,2016
4
people found
this helpful
this helpful
I am pleased to write a review for Connells Lettings Support Centre and my property co-ordinator.
As per introduction, we (couple + toddler) have moved into a modern 2 bedroom flat in 2015 and this flat is managed by Connells lettings support centre with a dedicated property co-ordinator.
...
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Comment on agent fees
As a tenant, I am not aware about the fees paid by the landlord
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Apr 07,2016
Apr 07,2016
0
people found
this helpful
this helpful
I would like to Thank Sian Tuson from Connells lettings for her commitment, and genuine help and support with claiming our deposit back when we moved out of a Connells property in Jan 2016. Sian is professional, polite and able to communicate and negotiate between landlord ...
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Comment on agent fees
Fair
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Oct 28,2015
Oct 28,2015
4
people found
this helpful
this helpful
This is a terrible estate agents and I would seriously advised anyone attempting to use their services to look else where. They are seriously unprofessional in their apporach to customer services promising to send out texts which never arrive and making no attempt to apologise. ...
read full review
read full review
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Jun 13,2015
Jun 13,2015
3
people found
this helpful
this helpful
Really poor service from this agent when I tried to sell my property with them. It took them 3 weeks to arrange first viewing. Then nothing happened for another 3 weeks. I asked my mate to give them a call and ask to arrange viewing as I ...
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What agent could do to change your mind?
Won't change my mind. My review is based on true facts and reflects service level provided by agent.Attached Filesnbsp;
Comment on agent fees
Overpriced for what you're getting back.
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Jun 02,2014
Jun 02,2014
4
people found
this helpful
this helpful
If you don't want your house sold then I highly recommend these bunch of monkey's who know as much about selling property as my 2 year old. Never calling back- never any updates- conflicting information from 1 person to the next. My husband called in pretending he ...
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What agent could do to change your mind?
If they did their job!!Attached Filesnbsp;
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Feb 07,2014
Feb 07,2014
7
people found
this helpful
this helpful
Total and utter disgrace the way these muppets handle things.
I had a call from one of their reps asking me to visit their branch with ID such as passport/wage slip/proof of deposit to buy/proof of current address before i could view ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
