71% lettings valuation accuracy
42% lettings fee satisfaction
Oct 27,2015
Oct 27,2015
3
people found
this helpful
this helpful
I had several episodes of dealings with Lenwell Property Services of Luton, over my 10 month tenancy with them.
I found them highly inefficient throughout. When organising my move in date, they wanted to bring it forward by two weeks to what had originally been agreed (And advertised!) and it took a firm letter to Richard Sharpe (The manager) , quoting guidance from ARLA and threatening action from the Property Ombudsman for them to even consider a compromise. You can't advertise a property as available from a certain date, and then say "Oh sorry, can you take it from two weeks earlier, and you'll owe us another two weeks rent".
When it came to the return of my deposit, it was quite obvious they had doctored the 'Move out' report to be vastly different to the initial inventory, entirely in their favour so that they could claim money off me for cleaning costs (Over £100). They claimed they had video evidence of the mess I had left, but when I asked to see it, they did not at any point produce it. When I challenged their overall decision, and went through an official process via TPS, I did manage to get some (But not all) of my money back. I only wish I had taken photos when I moved in and moved out, but I'd hoped they were an honest establishment. Alas this was not the case.
On the phone they are rude and invariably unhelpful. In person they can appear charming on the surface, but they really aren't. Don't be fooled. They don't do what they say they will.
The standard of the property when I moved in was poor, at best, and the maintenance in the communal area in the block of flats where I lived was diabolical. At one point, the window in the communal area on the floor below mine came completely off its hinges and we had pigeons in the communal area defacating everywhere. Lenwell's response to this was to board up the window and never actually replace it. (This occurred 3 months before I moved out, and when I moved, it still was boarded up).
I was a student at the time of my let, and my parents were supporting me financially. My parents had to pay six months rent up front as I was a student, and they were happy to do this. However, I think Lenwell saw us coming (And believed my parents were very wealthy, which they aren't - just generous to me) and thought they could make a killing from us. However, we were not to be deceived. Lenwell are fraudsters and charlatans. I have only covered a few of the issues I had, as to go into it all would be far too much to write here.
If I had time, I'd be compiling an official complaint to the Ombudsman however I do not have the time or the energy. I only hope prospective buyers/landlords/tenants read this before engaging in any dealings with Lenwell. Steer well clear, even if it means taking a property you don't really want, but with a better agent. It was that bad and that stressful!
I found them highly inefficient throughout. When organising my move in date, they wanted to bring it forward by two weeks to what had originally been agreed (And advertised!) and it took a firm letter to Richard Sharpe (The manager) , quoting guidance from ARLA and threatening action from the Property Ombudsman for them to even consider a compromise. You can't advertise a property as available from a certain date, and then say "Oh sorry, can you take it from two weeks earlier, and you'll owe us another two weeks rent".
When it came to the return of my deposit, it was quite obvious they had doctored the 'Move out' report to be vastly different to the initial inventory, entirely in their favour so that they could claim money off me for cleaning costs (Over £100). They claimed they had video evidence of the mess I had left, but when I asked to see it, they did not at any point produce it. When I challenged their overall decision, and went through an official process via TPS, I did manage to get some (But not all) of my money back. I only wish I had taken photos when I moved in and moved out, but I'd hoped they were an honest establishment. Alas this was not the case.
On the phone they are rude and invariably unhelpful. In person they can appear charming on the surface, but they really aren't. Don't be fooled. They don't do what they say they will.
The standard of the property when I moved in was poor, at best, and the maintenance in the communal area in the block of flats where I lived was diabolical. At one point, the window in the communal area on the floor below mine came completely off its hinges and we had pigeons in the communal area defacating everywhere. Lenwell's response to this was to board up the window and never actually replace it. (This occurred 3 months before I moved out, and when I moved, it still was boarded up).
I was a student at the time of my let, and my parents were supporting me financially. My parents had to pay six months rent up front as I was a student, and they were happy to do this. However, I think Lenwell saw us coming (And believed my parents were very wealthy, which they aren't - just generous to me) and thought they could make a killing from us. However, we were not to be deceived. Lenwell are fraudsters and charlatans. I have only covered a few of the issues I had, as to go into it all would be far too much to write here.
If I had time, I'd be compiling an official complaint to the Ombudsman however I do not have the time or the energy. I only hope prospective buyers/landlords/tenants read this before engaging in any dealings with Lenwell. Steer well clear, even if it means taking a property you don't really want, but with a better agent. It was that bad and that stressful!
Comment on agent fees
Not worth the money paid. Agency fee was very high, charged a separate move out fee too.
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12th Feb 2020
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Opening Hours
Address
Lenwell Property Services
8 Wellington Street
Luton
Bedfordshire
LU1 2QH
01582 616263
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 71% | 42% | £550 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 5 | 6 | 20 | 0 | 0 | 0 | 0 | 1 | 2 |
Areas covered
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- Block Management
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Feb 01,2021
Feb 01,2021
0
people found
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this helpful
At the start when wanting to rent absolutely amazing. After that it's shite! Waiting 3+ hours for a response, rude, unhelpful, are unable to read your application and kept asking for things that were not needed. Shocking....
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Nov 26,2020
Nov 26,2020
0
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Hi, just moved in the new place with my both daughters and from day one for 2 weeks we didn't have a hot water and oven wasn't working. Till finally I reached with one of the Lenwell agent's called Mollie Davey. She resolved it all the ...
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Jun 16, 2021
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I’m in my property for 9months . My Owen still not working , and hot water was struggle all this months , and now already for second week I don’t have it . I have 2 kids , no proper shower . And all what agency telling me “someone will contact me today “ ...
Feb 20,2020
Feb 20,2020
1
people found
this helpful
this helpful
I have dealt with LENWELL for a number of years and can honestly say that they are a fantastic company to deal with in every way. One of our contacts there, Holly, is efficient, pleasant and continually goes above and beyond in order to ensure ...
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Feb 19,2020
Feb 19,2020
1
people found
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this helpful
All started ok when taking the tenancy but boy oh boy did it go downhill after that! had all sorts of problems with the property including, among many things: no hot water/heating for almost a week during freezing weather, leak through electric light in ...
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Feb 18,2020
Feb 18,2020
0
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Very good service from Lenwells over recent years. Some years ago, I experienced some issues, but over the last few years, the service has been very good from all the staff I have dealt with. Kim, in particular, has always responded quickly and efficiently to ...
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Feb 12,2020
Feb 12,2020
0
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I recently had to deal with Kim Horsler from the maintenance department about an issue with my boiler and certificate, she could not have been more helpful or knowledgeable. When safety is so important its good to know you are in safe hands...
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Feb 06,2020
Feb 06,2020
0
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Absolutely terrible. I have found this company to be so rude and so unhelpful. I have lived in a property let by Lenwell for over 18 months. In that time we have had numerous issues with the property. Every time we have contacted Lenwell we have ...
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Dec 26,2019
Dec 26,2019
0
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Awfull company!!! I have a dead rat inside the bedroom wall for over 2 weeks now and I contacted Lenwell in the first week we realised the terrible smell in the bedroom was actually coming from the wall.It was on Monday, the 28th of August....
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Sep 30,2019
Sep 30,2019
1
people found
this helpful
this helpful
Lenwell are a disgrace and give the lettings industry a bad reputation. I moved into a property which they lied and said would be painted etc. Nothing was done, no cleaning, old dirty mattress and so much more. They don’t seem to care about ...
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May 07,2019
May 07,2019
6
people found
this helpful
this helpful
As an overseas first-time landlord, I wanted the security of knowing my monthly management fee would provide me (and my tenants) with a professional, responsive and trouble-free service. Over three years, I had a number of issues with regard to Lenwell giving correct, legal advice ...
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Comment on agent fees
Probably fair if the service was delivered as expected.
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Apr 06,2019
Apr 06,2019
4
people found
this helpful
this helpful
Poor customer service. Dont reply to emails. Dont respond to complaints. Flat had over 10 issues of which not 1 was fixed in 6 months. They lie to keep your deposit. MALIK lied saying flat was freshly painted. He does not reply to emails. When you phone he ...
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Comment on agent fees
Extortionate fees. Even £99 inspection fee.
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Feb 20,2019
Feb 20,2019
1
people found
this helpful
this helpful
I viewed the property with Abbey, who was very professional and helpful.
The start of the rental had a few hiccups; inventory wasn't as it was sent to me, and when I sent photos and corrections this was never updated so upon checkout, caused issues.
...
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Comment on agent fees
I would recommend the agent but advice to tenants; know your rights and be vigilant. They are friendly and will get things done, but do need a push sometimes.
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Nov 06,2018
Nov 06,2018
1
people found
this helpful
this helpful
I just rented a property through lenwell. Abbey and staff helped me from start to finish. I just want to say a massive thank you....
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Nov 02,2018
Nov 02,2018
0
people found
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I have several properties with Lenwell's and they have always provided me with an excellent service and great tenants. I wouldn't go anywhere else. I deal with Richard and Abbey on a regular basis, who are always extremely helpful....
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Nov 01,2018
Nov 01,2018
0
people found
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I've just moved into my new flat and I couldn't be happier with the service I have received. Absolutely great from start to finish! I dealt with Abbey from the first moment when she showed me the property.
Polite elegant professional lady with my best ...
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Comment on agent fees
Average
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Nov 01,2018
Nov 01,2018
0
people found
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I used Lenwells as was recommended to me through a friend. Great service! Happy with my house, will definitely be staying with these guys. I would also like to thank girl who helped me with everything, I think her name was Abbey. Definitely would recommend ...
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Comment on agent fees
Normal
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Aug 16,2018
Aug 16,2018
4
people found
this helpful
this helpful
It took me 45 days to get back my deposit.. Very incompetence staff and trying level best to extract from your money . Funny enough that the managing director Andrew Schroder is too disconnected with situation and staff's fault and mistake and never want to admit....
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Comment on agent fees
Bad
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Jul 12,2018
Jul 12,2018
4
people found
this helpful
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Rented a flat with that have 20 issues which was promised that will be fixed. Guess, they did not even touched one....
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Comment on agent fees
£350 extortionate amount for their crap service. I wish I had read the review I would have never taken the property from this property services for free. It’s a rip-off!
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Jun 14,2017
Jun 14,2017
4
people found
this helpful
this helpful
They scammed us. Told us there was Internet setup to the building, just call BT and you are ready to go. Engineer comes out and tell us that the building hasn't even been connected by Open Reach yet, and will take 12 WEEKS after the landlord ...
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Comment on agent fees
They don't deserve any fees...lazy people
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May 12,2017
May 12,2017
5
people found
this helpful
this helpful
Have tried to contact Kelly at Lenwell luton about getting our deposit back, have asked for photos and a signed inventory which she have failed to give. Avoid at all costs they are nothing but cowboys...
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Nov 15, 2017
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Very true . Even I am having the same issue . There is no hot water facility apart from shower (over a month now) as due to short circuit in house for which they have not even provided the electrician and I got my mine who charged me £90 for 10 minutes . I have not received money yet from Lenwell which they said they will pay me back. That's sad and no signs of professionalism. ...
Sep 28,2016
Sep 28,2016
3
people found
this helpful
this helpful
Dreadful company, avoid at all costs! The property my partner rents from LENWELL'S. the place is falling apart she contacts them but they never answer calls or emails. My partner has to end up contacting the owner of the property. In 2 years they have failed ...
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Comment on agent fees
Terrible
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Jul 01,2016
Jul 01,2016
4
people found
this helpful
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I have been discriminated and still is discriminated with this unprofessional agency. They mislead tenants with miss-information promise you to get one flat only to find your self in another flat. They never offered me viewing they just add prices of rent which wasn't advertised. ...
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Comment on agent fees
Bad for the bad service thet give.
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Mar 14,2016
Mar 14,2016
5
people found
this helpful
this helpful
BE AWARE!!!
Lenwell can proof to be the worse nightmare to anyone!!! In short, they will lie to you, they will hide information from you and threat you if they believe you don`t know your rights.
Their staff are rude and their cleaning, maintenance ...
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What agent could do to change your mind?
Really high feesAttached Filesnbsp;
Comment on agent fees
Really high fees
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Nov 02,2015
Nov 02,2015
6
people found
this helpful
this helpful
They will lie to you about the property that you are looking to rent e.g. that they will clean the property if it needs it, remove previous tenant's property, council tax bands. They will provide you with out of date inventories for the property. ...
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What agent could do to change your mind?
They just need t have an ethical code of standards that they can follow. They tend to give themselves awards and display them on their websites/ email signatures but you can never actually find these awarding organisations. Lenwell give themselves their awards. All of their staff are trained to maximize profit without any ethical guidelines, essentially like chuggers or cold callers.Attached Filesnbsp;
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Oct 27,2015
Oct 27,2015
3
people found
this helpful
this helpful
I had several episodes of dealings with Lenwell Property Services of Luton, over my 10 month tenancy with them.
I found them highly inefficient throughout. When organising my move in date, they wanted to bring it forward by two weeks to what had originally been agreed (...
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Comment on agent fees
Not worth the money paid. Agency fee was very high, charged a separate move out fee too.
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Mar 05,2015
Mar 05,2015
3
people found
this helpful
this helpful
I think the standard of service is terrible, I'm just recognised as a Tennant and nothing else. It's like talking to the cast of phone shop...one rude lady In particular who for 5 weeks now has not got back to me on whether or not ...
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Oct 22,2014
Oct 22,2014
3
people found
this helpful
this helpful
The agent has been really poor, I won't be using them again. I have been lied to about tenants, the agency does not vet people anywhere near as thoroughly as they claim to. They have an irritating habit of and adding extra fees all the ...
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Sep 14,2014
Sep 14,2014
3
people found
this helpful
this helpful
Received a phone call from Lyndsey, saying she has 4 properties and sent me email with details. Fine, I liked them and requested viewing on Tuesday. She knew, I am coming from Cornwall, just to see this properties. She did not answer to any email, any ...
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What agent could do to change your mind?
Change all the staff in Luton, feel sorry for any tenants!!!Attached Filesnbsp;
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Sep 03,2014
Sep 03,2014
2
people found
this helpful
this helpful
Not very helpful pay for a service and have to do all the work our self let the tenant trash house and never got deposit next tenant was let to get away with rent for months and is still behind my hubby is a missing ...
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What agent could do to change your mind?
do what I pay them for and what I want them to do so my house does not get repossed they know all the circumstances of why he goes missing so should be more understanding and I should not have to pay a solicitor wgen money is tighter than ever to get this done as my name is on there details and also onthe mortgageAttached Filesnbsp;
Comment on agent fees
waste of space this company
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May 16,2014
May 16,2014
2
people found
this helpful
this helpful
I contacted Lenwell to arrange a viewing of a flat for my granddaughter on 10 May 2014 and spoke to Agatha. I gave her a profile and asked her to put it to the landlord before the viewing so no one would be wasting their time. Agatha ...
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What agent could do to change your mind?
To have been more courteous and be apologetic when they have not fulfilled the customer's expectation.Attached Filesnbsp;
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