94% lettings valuation accuracy
95% lettings fee satisfaction
Oct 25,2015
Oct 25,2015
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I don't even know where to begin with the problems I have had with these letting agents. From providing contractors the wrong keys to gain entry to my property, to giving my contact details to contractors wanting to do work in other properties, I cannot express enough to not rent through these letting agents, unless you have no other choice.
One recent example of recent problems have been the attempts at getting a new blind fitted - the blind has been with them since July after being dropped off there by the landlord (so over 3 months now!!), after two months they finally arranged a contractor to fit them (after being requested to do so two months previously by the landlord), only to provide the contractor with the wrong keys, so that he could not get into the property. This is not the first time that the wrong keys have been given out!!
Another time I received a letter to let me know that the landlord wanted to visit the property on a date, and if this was not convenient, to let them know and this could be rearranged. When I called to rearrange the date as it was not convenient (I have a cat, so did not want people entering my home without somebody present), I was told that they would not change it. I pointed out the content of the letter and I was told that they would issue a new letter to say that the appointment could not be rearranged!!!!
One of the worst examples I encountered was when I first moved - at no point was I informed that the water bill was included with my rent (this was not included in my contract) and it took me 6 months to gain confirmation that it was I fact included in the rent, and was not to be paid separately - I cannot believe that no member of the team knew this!!!!
There are many other issues that have come up during my time as a tenant of belvoir lettings, and from speaking to others, I know that I am not the only one - avoid if you can!!
One recent example of recent problems have been the attempts at getting a new blind fitted - the blind has been with them since July after being dropped off there by the landlord (so over 3 months now!!), after two months they finally arranged a contractor to fit them (after being requested to do so two months previously by the landlord), only to provide the contractor with the wrong keys, so that he could not get into the property. This is not the first time that the wrong keys have been given out!!
Another time I received a letter to let me know that the landlord wanted to visit the property on a date, and if this was not convenient, to let them know and this could be rearranged. When I called to rearrange the date as it was not convenient (I have a cat, so did not want people entering my home without somebody present), I was told that they would not change it. I pointed out the content of the letter and I was told that they would issue a new letter to say that the appointment could not be rearranged!!!!
One of the worst examples I encountered was when I first moved - at no point was I informed that the water bill was included with my rent (this was not included in my contract) and it took me 6 months to gain confirmation that it was I fact included in the rent, and was not to be paid separately - I cannot believe that no member of the team knew this!!!!
There are many other issues that have come up during my time as a tenant of belvoir lettings, and from speaking to others, I know that I am not the only one - avoid if you can!!
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Latest Reviews
1st Nov 2024
reviewed by 'Kate'
24th Mar 2024
reviewed by 'June'
27th Sep 2023
reviewed by 'Anthony'
14th Jun 2023
reviewed by 'Michele'
Opening Hours
Address
Belvoir
23 St Peters Hill
Grantham
Lincolnshire
NG31 6QF
01476 542100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 94% | 95% | £395 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 51 | 1 | 48 | 11 | 15 | 0 | 5 | 0 | 2 | 3 |
Areas covered
- NG31
- NG32
- NG33
- NG13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 01,2024
Nov 01,2024
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I'm a Landlord and finding good tenants is a very stressful job! I have been using Belvoir for many years. Their professionalism, friendliness and honest attitude has help me find long term tenants and Carly and her team help me every step of the way.
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Jun 10,2024
Jun 10,2024
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Exceptional service from Jane and the Belvoir team at Belvoir. Jane made the entire process straightforward and effortless. If you're looking to rent or buy, choose Belvoir....
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Mar 24,2024
Mar 24,2024
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Outstanding service from start to finish I would highly recommend...
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Mar 25, 2024
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Thanks for the lovely review June! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! ...
Nov 04,2023
Nov 04,2023
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Incredibly well oiled process and attentive service. Really happy with everything and pleased to give positive feedback. Everything was completed within 10 days and we were ready to move in!
Restored my faith in letting agents...
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Sep 27,2023
Sep 27,2023
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Fantastic service. Carly and team really worked hard to help us at a very stressful time....
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Sep 28, 2023
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Thank you so much for your kind words Mr Pearson. We really appreciate you taking the time out to share your experience! We count ourselves lucky for clients like you. We look forward to continuing to work on your behalf & wish you all the very best for the future. ...
Jun 14,2023
Jun 14,2023
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Outstanding service from Hannah. She went beyond to make sure the whole process was made very easy and stress free with excellent customer care. I would highly recommend Hannah and Belvoir,...
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Jun 12,2023
Jun 12,2023
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Great service from Carly and the team. They went above and beyond....
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Oct 25,2022
Oct 25,2022
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Just recently find a house for rent and it was such an amazing experience. Very professional agency. Kind and polite agents. Such a quick response on my every single question. Very highly recommended....
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Oct 12,2022
Oct 12,2022
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Great agents to work with!
I've used Carly, Jane and Hannah a number of times over the years to let a flat in Grantham.
Very helpful and supportive.
Will continue to work with them in future....
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Aug 30,2022
Aug 30,2022
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Very friendly staff who are extremely professional. I would definitely recommend them to others, they made the whole process very smooth and easy....
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Jul 21,2022
Jul 21,2022
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Had the most amazing experience with Belvoir! When applying for tenancy, they guided me through the process and kept me updated constantly. During the tenancy, any maintenance I reported was dealt with in a very timely fashion. Moving to end of tenancy, an email was ...
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Jul 21,2022
Jul 21,2022
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Had the most amazing experience with Belvoir! When applying for tenancy, they guided me through the process and kept me updated constantly. During the tenancy, any maintenance I reported was dealt with in a very timely fashion. Moving to end of tenancy, an email was ...
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Jul 21,2022
Jul 21,2022
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Had the most amazing experience with Belvoir! When applying for tenancy, they guided me through the process and kept me updated constantly. During the tenancy, any maintenance I reported was dealt with in a very timely fashion. Moving to end of tenancy, an email was ...
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Jun 09,2022
Jun 09,2022
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Belvoir has made a really stressful experience so easy for us! Not only was Nat amazing at advocating for us, giving us helpful advice but she really went to bat for us when we fell in love with our home. Hannah had been brilliant at ...
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May 16,2022
May 16,2022
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Have just gone through the lettings process, as a tenant, with Belvoir and was initially concerned with renting through a huge agency, as I know most large agencies treat you as a number and (usually) do not show any 'cuddly hand-holding' whatsoever!!! We weren't a ...
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Aug 21,2021
Aug 21,2021
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The best letting agents by far Carly and Hannah made everything so easy and kept us updated throughout the process they all work so hard...
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Aug 20,2021
Aug 20,2021
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The team have been so helpful and efficient and so friendly- as a new landlord it’s been great support and we are pleased we chose Belvoir...
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Jun 29,2021
Jun 29,2021
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Carly, Rita and team are excellent agents having worked with them for the last 3 years. Really proactive, great communicators and super organized. Would recommend using their fully managed service and take away all your lettings pains! thank you ben and jake...
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Jun 24,2021
Jun 24,2021
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Critical: Professionalism, Responsivenes
Registered to rent a property as we hadn't found the right house to buy. If I could leave zero stars I would. I have been let down and lied to. Don't come back to you when they say they will and dont ...
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Jun 25, 2021
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We are very sorry to hear you are disappointed with the service provided. We note your postcode as LE14 which is not covered by our Grantham Branch. Please can you reach out to us on 01476 542100 or alternatively email [email protected] so we can confirm for definite and advise the correct office. ...
Dec 23,2020
Dec 23,2020
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Me and my partner booked a viewing 5 days ahead. We both took a day off to see the property, rings us 2hr before to tell its been let! GREAT time to let us know! Should be a set date when landlord decides , not 2 hrs before ...
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Dec 24, 2020
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We are very sorry to have cancelled the viewing at short notice. We appreciate the difficult circumstances you are under by taking a day off work for the viewing. It was in no way our intention to cause any inconvenience, we had received instruction from our Landlord to cancel all viewings booked for today due to a let being agreed. We felt it prudent to make all applicants aware of this at our earliest opportunity today rather than waste people's time in viewing the property. Your details are o ...
Dec 18,2020
Dec 18,2020
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If You could make the perfect property lettings team to deliver the perfect experience, friendly professional and efficient. Then Belvoir property lettings Grantham would win this Achievement tilted hands down....
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Dec 13,2020
Dec 13,2020
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Probably worst company ever, unfortunately has almost all the market in Grantham.
From the beginning bad experience- we came from London to see a house and they took us to another completely different. In the end we rented something with them but it’s awful ...
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Dec 16, 2020
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Thank you for your review, we are very sorry to hear of your comments but appreciate your feedback as this helps us refine our service to our Clients. We are looking into these issues and hope to resolve it promptly and accurately for you. ...
Nov 06,2020
Nov 06,2020
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Fantasic service, polite and friendly staff. Very helpful and met me early to move in. Flexibility at its best. Thank you...
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Aug 28,2020
Aug 28,2020
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The team are efficient, straight forward and deliver on promises. Were professional and available at every occasion. Thanks for the support....
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Jun 05,2020
Jun 05,2020
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Our property became vacant during lockdown so we expected to be without income for months.Carly and her team used their initiative of doing video viewings and getting applications and paperwork sorted so as soon as the property market was open again the new tenant ...
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Feb 10,2020
Feb 10,2020
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Such a lovely team of people and Rob has been fantastic. So helpful and nothing has been to much trouble. Not over bearing but kept me informed and helped when asked....
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Feb 03,2020
Feb 03,2020
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The service was seamless. The house was rented with the first viewer. Carly and Frazer did a great job. Thank you...
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Nov 16,2019
Nov 16,2019
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Be a tenant for 6 months. Really poor service. Take ages to respond to emails. Make promises for maintenance to attend and break them . Had no hot water for weeks and they were very causal. Took time off work tinker people into the property for repairs ...
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Nov 18, 2019
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We are sorry to receive your comments in relation to poor service. We can confirm the matter is being dealt with as a matter of urgency and contractors have been instructed and attempted to contact you and gain access without success. We will continue to keep you fully updated via our online maintenance reporting system and the Landlord is fully aware of the current situation. We are doing our very best to turn your experience around and to resolve the issue promptly. Many thanks. ...
Nov 06,2019
Nov 06,2019
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We've been using Belvoir for a couple of years and have been impressed with the service. They have found us good tenants, and communications have always been excellent.
An online problem reporting system has been introduced and seems to work very effectively. And I speak ...
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Oct 03,2019
Oct 03,2019
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Rob was very helpful and committed throughout the process and gave great advice at times when we encountered difficulties and setbacks and without him and his expert advise we would have truly struggled to sell the property.
He always kept us up to date with ...
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Oct 03, 2019
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Dear Mr & Mrs Cadwallader,
Thank you for the kind words. I feel it was a team effort between you guys and myself.
All the very best for the future
Rob ...
Carly
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Hannah
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Vendor Fees
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No fees set. Last updated at 03/01/2023, 1:21 PM by Carly FrenchComplaints Procedure
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Last updated at 12:21 PM 03/01/2023 by Carly French
Best Letting Agent in Grantham 
Thank you very much for your feedback.
I am very sorry to hear that you are not happy with your experience with us. We pride ourselves on our customer service and would really like the opportunity to discuss these matters further with you. I have contacted you direct so please do get in touch.
Kind regards,
Carly French
Grantham Branch Manager