Thornley Groves
Urmston, Manchester, M41
4.6/5, 28 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

Contact Us

“He has reacted very promptly to my requests. Eg He ......”

Share on :
Oct 24,2015
Minithumbup
claim your profile
Scott
By: 'Hariss'
Oct 24,2015
0 people found
this helpful
He has reacted very promptly to my requests. Eg He has contacted
the accountancy service for a special statement indicating a summary of repairs done on the property. This is useful for the tax office.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
Many Thanks for taking the time to post a review in relation to the great service you have received from Scott!

I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!

Kind Regard

Emily Sparrow
Customer Care team

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 28
9th Jun 2016
reviewed by 'Mrs'
“I recently bought a property from Thornley Groves in Urmston, and I have to say what excellent service I received ......”
3rd Jun 2016
reviewed by 'Poor'
“My house was sold after a difficult break up with this estate agent. A for sale sign went up prior ......”
24th Oct 2015
reviewed by 'Hariss'
“He has reacted very promptly to my requests. Eg He has contactedthe accountancy service for a special statement indicating a ......”
20th Oct 2015
reviewed by 'Sandy'
“I would just like to say a HUGE thank you to all the team at Thornley Groves, Urmston. I am ......”
17th Oct 2015
reviewed by 'Kelly'
“Fantastic service from start to finish,...”
16th Oct 2015
reviewed by 'Thornley'
“Thornley Groves were initially recommended by a friend. I have found them very professional at all times, in particular Mark ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Address

Thornley Groves
2 Higher Road
Urmston,Manchester
Greater Manchester
M41 9BQ
0161 7484111

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £32,950 £330,500
Lettings 100% 99% £450 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 9 2 7 0 2 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Altrincham, WA14
Didsbury, M20
Hale, WA15
Manchester, M2
Manchester M1, M1
Manchester Northern Quarter, M4
Sale, M33
Salford City Point, M3

“I recently bought a property from Thornley Groves in Urmston, ......”

Share on :
Jun 09,2016
Minithumbup
By: 'Mrs'
Jun 09,2016
0 people found
this helpful
I recently bought a property from Thornley Groves in Urmston, and I have to say what excellent service I received from them, especially John. Nothing was too much trouble for him. He was professional, helpful and kept me informed in the progress of the property ...
read full review
Comment on agent fees
N/A
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My house was sold after a difficult break up with ......”

Share on :
Jun 03,2016
Minithumbdown
claim your profile
Mark
By: 'Poor'
Jun 03,2016
0 people found
this helpful
My house was sold after a difficult break up with this estate agent. A for sale sign went up prior to my knowledge or having signed any documentation and when challenged no appology/empathy. I did not even receive information about a completion date. I ...
read full review
What agent could do to change your mind?
Fees were fair.
Attached Filesnbsp;
Comment on agent fees
Fees were fair.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Hannah Marsh
Jun 24, 2016
View all comments (1)
Dear Sir/Madam, We're very sorry to hear you were unhappy with the service you received from the Sales Team in Urmston. We're glad to hear you have had postitive experiences with Thornley Groves in the past, but are therefore very disappointed that later experiences haven't lived up to your expectations. Please contact me directly on 0161 942 4121 or email me at [email protected] if you would to discuss the matter. I look forward to hearing from you. Kind regards, Hannah Marsh, C ...

“He has reacted very promptly to my requests. Eg He ......”

Share on :
Oct 24,2015
Minithumbup
claim your profile
Scott
By: 'Hariss'
Oct 24,2015
0 people found
this helpful
He has reacted very promptly to my requests. Eg He has contacted the accountancy service for a special statement indicating a summary of repairs done on the property. This is useful for the tax office....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Scott! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I would just like to say a HUGE thank you ......”

Share on :
Oct 20,2015
Minithumbup
By: 'Sandy'
Oct 20,2015
0 people found
this helpful
I would just like to say a HUGE thank you to all the team at Thornley Groves, Urmston. I am so pleased with the way they dealt with my property purchase. Oliver was always very responsive as the purchase required working with vendor who lived ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received from Oliver and Mark! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Fantastic service from start to finish,...”

Share on :
Oct 17,2015
Minithumbup
By: 'Kelly'
Oct 17,2015
0 people found
this helpful
Fantastic service from start to finish,...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thornley Groves were initially recommended by a friend. I have ......”

Share on :
Oct 16,2015
Minithumbup
claim your profile
Jane
By: 'Thornley'
Oct 16,2015
0 people found
this helpful
Thornley Groves were initially recommended by a friend. I have found them very professional at all times, in particular Mark Latham the Manager at the Urmston branch has always been honest and open with me. I would also like to commend Oliver Gallagher who also ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The team were brilliant throughout my purchased, they liaised with ......”

Share on :
Oct 15,2015
Minithumbup
By: 'Adele'
Oct 15,2015
0 people found
this helpful
The team were brilliant throughout my purchased, they liaised with property seller and chased up where necessary. There was always a staff member on hand when you rang, and Oliver always returned calls quickly. I would definitely use them again....
read full review
Comment on agent fees
I purchased the property so don't know about the fees paid.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Although my property tok 3 atempts to sell, this was through ......”

Share on :
Oct 15,2015
Minithumbup
By: 'Hendo'
Oct 15,2015
0 people found
this helpful
Although my property tok 3 atempts to sell, this was through no fault by them. Every step along the process, they have been helpful and professional in every way......
read full review
Comment on agent fees
AlL ok and happy..
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We first met Oliver when we viewed the property we ......”

Share on :
Oct 15,2015
Minithumbup
By: 'M'
Oct 15,2015
0 people found
this helpful
We first met Oliver when we viewed the property we are currently buying. He showed us round the property and was professional with his advice and approach. We were certainly keen on the house after our visit and went back on a couple of occasions ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Oliver was first class with us from beginning to end. ......”

Share on :
Oct 14,2015
Minithumbup
By: 'Carole'
Oct 14,2015
0 people found
this helpful
Oliver was first class with us from beginning to end. He is the perfect gentleman. His efforts for us were beyond the call of duty. What a credit he is to Thornley Groves....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Oliver was great to deal with, really quick at responding ......”

Share on :
Oct 05,2015
Minithumbup
By: 'Megan'
Oct 05,2015
0 people found
this helpful
Oliver was great to deal with, really quick at responding to emails and really helped me understand the house buying process as a first time buyer. I asked to view the property a couple more times than usual and he was very accommodating, always pushing ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Everything was spot on. Fast email responses and everything was ......”

Share on :
Sep 16,2015
Minithumbup
claim your profile
John
By: 'Matt'
Sep 16,2015
0 people found
this helpful
Everything was spot on. Fast email responses and everything was such a smooth and fast transaction. John was fantastic and really worked hard to push this through as quickly as possible....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From the moment we met Samantha, who arranged a later ......”

Share on :
Sep 15,2015
Minithumbup
claim your profile
Samantha
By: 'Lizzie'
Sep 15,2015
0 people found
this helpful
From the moment we met Samantha, who arranged a later evening viewing in order to allow us to view the house we eventually purchased, we were very impressed. She was patient with us, and knowledgeable about the local area, which put us at ease. Mark, ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service of dealing with buyers by showing them the ......”

Share on :
Sep 14,2015
Minithumbup
claim your profile
Hollie
By: 'R'
Sep 14,2015
0 people found
this helpful
Excellent service of dealing with buyers by showing them the around the house, keeping me informed about buyers comments on the house. Staff were very polite and efficient in the process of selling the property....
read full review
Comment on agent fees
1% charge was the amount I thought I would pay.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very professional and attentive to all of our queries. The ......”

Share on :
Aug 31,2015
Minithumbup
claim your profile
Mark
By: 'Simon'
Aug 31,2015
0 people found
this helpful
Very professional and attentive to all of our queries. The team at Thornley Groves Utmston are approachable and proactive in handling queries. The open house process was led in an efficient manner. Some agents in the area are less expensive, but with Thornley Groves it ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Would recommend Thornley Groves, Urmston to anybody who is thinking ......”

Share on :
Aug 28,2015
Minithumbup
claim your profile
Hollie
By: 'janice'
Aug 28,2015
0 people found
this helpful
Would recommend Thornley Groves, Urmston to anybody who is thinking of selling. Hollie Graham keptme upto date at all times with viewing feedback etc. A very professional and friendly Company to deal with...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Good communication with me, they regularly up date me about ......”

Share on :
Aug 21,2015
Minithumbup
claim your profile
Scott
By: 'Mohammad'
Aug 21,2015
0 people found
this helpful
Good communication with me, they regularly up date me about the current condition of the property by sending me detailed photographs. Any repair work is done promptly with prior permission from me. I get rent on time. I live in Canada and i am very ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We sold our home through thornley groves in Urmston. The ......”

Share on :
Aug 21,2015
Minithumbup
claim your profile
Mark
By: 'ALJ'
Aug 21,2015
0 people found
this helpful
We sold our home through thornley groves in Urmston. The first meeting with Mark went very well. He came prepared with comparison information for us and was very informative in his review of the current market. He talked us through the process and responded promptly ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were very satisfied with the service provided by Thornley ......”

Share on :
Aug 20,2015
Minithumbup
claim your profile
Samantha
By: 'MME'
Aug 20,2015
0 people found
this helpful
We were very satisfied with the service provided by Thornley Groves. All staff dealt with were prompt in responding to our calls and emails and were very proactive in keeping us updated. We have no hesitation in recommending their service....
read full review
Comment on agent fees
N/A
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Samantha was outstanding in her delivery from start to finish. ......”

Share on :
Aug 16,2015
Minithumbup
claim your profile
Samantha
By: 'Faye'
Aug 16,2015
0 people found
this helpful
Samantha was outstanding in her delivery from start to finish. On meeting her, her presentation, introduction to the property and communication were amazing. Sam was always on hand to deal with any calls or queries and would respond to me In a timely manner leaving ...
read full review
Comment on agent fees
Fees are expensive wherever you go but what we paid was reasonable.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“John and Oliver were great getting people to view and ......”

Share on :
Aug 10,2015
Minithumbup
claim your profile
John
By: 'Phil'
Aug 10,2015
0 people found
this helpful
John and Oliver were great getting people to view and on their overall communication back to me. Also the advice they provided during the process was really useful. I moved my property to Thornley Groves after another local estate agent has failed to secure any ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent customer service,very informative and helpfulNothing too much trouble ,......”

Share on :
Aug 01,2015
Minithumbup
claim your profile
Samantha
By: 'Sally'
Aug 01,2015
0 people found
this helpful
Excellent customer service,very informative and helpful Nothing too much trouble ,easy to arrange all certificates and cleaning on the property....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We decided to use Thornley Groves after having problems with ......”

Share on :
Jul 08,2015
Minithumbup
claim your profile
Hollie
By: 'Anthony'
Jul 08,2015
0 people found
this helpful
We decided to use Thornley Groves after having problems with our previous sellers and I must say we were really pleased with them , they kept in regular contact with us and we received updates on prospective customers at all times . Their representative Hollie Graham was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From start to finish the service I received from Thornley ......”

Share on :
Jul 03,2015
Minithumbup
claim your profile
Mark
By: 'Gemma'
Jul 03,2015
1 people found
this helpful
From start to finish the service I received from Thornley Groves was excellent. Mark the manager runs a great team and my agent Hollie was superb. This is the second time I have used Thornley Groves and I look forward to working with them in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Our letting agent, Samantha Williams, was polite, informative and attentive ......”

Share on :
Jul 02,2015
Minithumbup
claim your profile
Samantha
By: 'Stuart'
Jul 02,2015
1 people found
this helpful
Our letting agent, Samantha Williams, was polite, informative and attentive to our needs. She has been excellent all the way through the process: answering our many questions promptly; allowing us the opportunity to visit the property prior to move-in date; and, even topping up our ...
read full review
Comment on agent fees
Better than others but still significant, in my opinion.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They duped me. Call me on 07834 867915 and I'll tell you ......”

Share on :
May 12,2015
Minithumbdown
claim your profile
Mark
By: 'Stephen'
May 12,2015
3 people found
this helpful
They duped me. Call me on 07834 867915 and I'll tell you the full story I fell for. The manager sells for buy to let. He will fight for the buyer and try to screw the seller. Thankfully I'm better than him...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I used Thornley Groves to let my house out and ......”

Share on :
Feb 17,2015
Minithumbup
claim your profile
Samantha
By: 'ElleF'
Feb 17,2015
0 people found
this helpful
I used Thornley Groves to let my house out and from start to finish had a very positive experience with them. Samantha Williams was assigned to me and everything went without a hitch, she kept in constant contact and informed me every step of the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been dealing with Thornley Groves for about two ......”

Share on :
Jan 08,2015
Minithumbup
claim your profile
Charlene
By: 'JD'
Jan 08,2015
0 people found
this helpful
I have been dealing with Thornley Groves for about two years now as a landlady who lives overseas. Their efficiency has been excellent. Not only do I have a reliable tenant who is maintaining the property but they keep me completely up to date with ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:27 PM 15/10/2015 by Mark Latham

Awards won by Thornley Groves, Manchester M41 9BQ



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn