100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Oct 24,2015
Oct 24,2015
6
people found
this helpful
this helpful
I have never been so disappointed or upset with a customer service experience (and this is as someone whose career is in customer service).
We have now been living in the flat provided by Connells for almost 3 weeks. We have not received the code for the bin store. We have not been given the fob key for the garage. We cannot perform two of the most basic things one needs in a living space (parking a car and using the bins). We cannot access the building from the ground floor because it requires the same key as the car park, which is irritating, but what if one of us was, or became, disabled or of limited mobility? I'm scheduled for surgery on my foot next month, and if I don't get a key by then, it will be a real struggle just to get to and from the front door and our flat until I recover. A flight of stairs just to get to the lift is ridiculous. We received the flat utterly filthy and disgusting. There were cupboards hanging off hinges, black marks on the walls, there was pubic hair in the toilets from the previous tenants, and oh yes, the oven doesn't have any markings on the knobs, so we have literally no idea what setting we're putting it on, what temperature it's at, etc (and we are therefore forced to either guess, or not use it). I could go on for pages, but the point is that we recieved it in a state that quite frankly is unacceptable, especially considering that we not only paid a £120 fee, which we were told was to ensure that the flat was both clean and everything was in working order, but that we paid our full 6 months rent (plus deposit, fees, etc.) UP FRONT (which made up most of the money we had originally planned to save for a mortgage deposit, so for us this was a huge financial and personal sacrifice).
It has been nearly three weeks. No-one has bothered to come over and help us. We have been told, variously, that the situation with the oven is not going to be solved because
We have now been living in the flat provided by Connells for almost 3 weeks. We have not received the code for the bin store. We have not been given the fob key for the garage. We cannot perform two of the most basic things one needs in a living space (parking a car and using the bins). We cannot access the building from the ground floor because it requires the same key as the car park, which is irritating, but what if one of us was, or became, disabled or of limited mobility? I'm scheduled for surgery on my foot next month, and if I don't get a key by then, it will be a real struggle just to get to and from the front door and our flat until I recover. A flight of stairs just to get to the lift is ridiculous. We received the flat utterly filthy and disgusting. There were cupboards hanging off hinges, black marks on the walls, there was pubic hair in the toilets from the previous tenants, and oh yes, the oven doesn't have any markings on the knobs, so we have literally no idea what setting we're putting it on, what temperature it's at, etc (and we are therefore forced to either guess, or not use it). I could go on for pages, but the point is that we recieved it in a state that quite frankly is unacceptable, especially considering that we not only paid a £120 fee, which we were told was to ensure that the flat was both clean and everything was in working order, but that we paid our full 6 months rent (plus deposit, fees, etc.) UP FRONT (which made up most of the money we had originally planned to save for a mortgage deposit, so for us this was a huge financial and personal sacrifice).
It has been nearly three weeks. No-one has bothered to come over and help us. We have been told, variously, that the situation with the oven is not going to be solved because
What agent could do to change your mind?
We were charged a ‚£120 fee ostensibly for making sure the flat was clean and maintained, but since it was not, I'm entirely unsure as to why.Attached Filesnbsp;
Comment on agent fees
We were charged a ‚£120 fee ostensibly for making sure the flat was clean and maintained, but since it was not, I'm entirely unsure as to why.Attachments
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £750 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 3 |
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Feb 26,2024
Feb 26,2024
0
people found
this helpful
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Awful experience. I was interested in a letting property listed with them. They cancelled the viewing 2 hours before. We rescheduled the viewing and I called on the day to check on some details about the property only to hear that the property was no longer ...
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Feb 10,2024
Feb 10,2024
1
people found
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As a tenant at Connells Leicester for 2.5 years, I encountered repeated communication issues, particularly regarding a rent arrears incident. Despite having a consistent record of on-time payments, a negative reference was provided, creating unnecessary stress and confusion.
This, along with other instances of poor communication, ...
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Oct 30,2022
Oct 30,2022
1
people found
this helpful
this helpful
Negative experience from start to finish. I called many times to constructively solve the issues without conflict. Worked with Toni who never called back or replied to emails and because of her lack of communication I was left homeless for a week due to an ...
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Sep 27,2022
Sep 27,2022
1
people found
this helpful
this helpful
They never pick up the phone. Most of the time it goes to answer machine. If people are going to make an offer or want to ask something, I think they will give up. They need more staff...
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Oct 24,2015
Oct 24,2015
6
people found
this helpful
this helpful
I have never been so disappointed or upset with a customer service experience (and this is as someone whose career is in customer service).
We have now been living in the flat provided by Connells for almost 3 weeks. We have not received the code for ...
read full review
read full review
What agent could do to change your mind?
We were charged a ‚£120 fee ostensibly for making sure the flat was clean and maintained, but since it was not, I'm entirely unsure as to why.Attached Filesnbsp;
Comment on agent fees
We were charged a ‚£120 fee ostensibly for making sure the flat was clean and maintained, but since it was not, I'm entirely unsure as to why.Attachments
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Yes
Apr 27,2015
Apr 27,2015
2
people found
this helpful
this helpful
Avoid at all costs!
We found a house we wanted to buy which was with Connells. So we decided to market our house with them too, thinking that they would be motivated to sell our house as they would then be able to sell 2 houses. ...
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Nov 10, 2017
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(1)
This doesn't surprise me..I am about to write a review and go to the Leicester Mercury about their poor service if your with me on this one email me on [email protected]
Thank you ...
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