98% lettings valuation accuracy
88% lettings fee satisfaction
Oct 23,2015
Oct 23,2015
0
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Remembering the great experience I had with Choices the last time I was flat hunting in London (previous property - 76 Carter Lane, London EC4V 5EA) -- I contacted Esme looking for a new flat. I was surprised and comforted to know that Esme remembered who I was, which I think has become increasingly rare.
I had very specific requirements 1 bdrm, new/renovated interior, close to tube preferably SE with walking tube access and a private garden (very important)! Within a few days Esme was able to use her contacts to find an ideal property (it even has an outdoor garden tap, which has been tough to find in London!). When the property was slightly above the top end of my budget Esme was able to negotiate on my behalf as well. The move-in date even lines up with the day I land (no sleeping on friends sofas is a very nice bonus!)
An additional challenge is that I am currently out of the country, which Esme had no problem working around. She was able to conduct business with the 5 hour time difference and arrange for Ashley, who conducted an excellent and thorough viewing to show me the flat via Facetime (other agents have been either uncomfortable or unable to with the idea for some strange reason, demanding I send a friend to view the flat -- Is it because of data plan cost, lack of tech savvyness [everyone has a smartphone these days] -- to me it shows a lack of interest/concern/value for customers) in any case this puts other agencies at a serious disadvantage and Choices ahead of the game.
The entire process has been speedy we have gone to viewing to securing the flat within 3 days. Show me another agency in London that can get things done this quickly ?
From my first experience working with Esme, it is refreshing to be recognized and valued as a quality tennant (working professional, non-smoker, no pets etc), which helped to get this flat. In the flooded and super transient property market of London, it is easy for an agent to play the numbers game and just put anyone in any flat as quickly as possible ... but with so much competition between tenants and estate agencies -- customers do recognize quality service and this does generate repeat business and creates relationships, some people are longtime Londoners and not tourists/students, though of course we all deserve good service -- Esme is an example of how smaller businesses can differentiate themselves from franchise brands and create a loyal customer base. As I know the next time I or anyone I know needs property advice in London I would not hesitate to refer them to Esme.
I can't wait to pick up the keys! Thank you!!!
I had very specific requirements 1 bdrm, new/renovated interior, close to tube preferably SE with walking tube access and a private garden (very important)! Within a few days Esme was able to use her contacts to find an ideal property (it even has an outdoor garden tap, which has been tough to find in London!). When the property was slightly above the top end of my budget Esme was able to negotiate on my behalf as well. The move-in date even lines up with the day I land (no sleeping on friends sofas is a very nice bonus!)
An additional challenge is that I am currently out of the country, which Esme had no problem working around. She was able to conduct business with the 5 hour time difference and arrange for Ashley, who conducted an excellent and thorough viewing to show me the flat via Facetime (other agents have been either uncomfortable or unable to with the idea for some strange reason, demanding I send a friend to view the flat -- Is it because of data plan cost, lack of tech savvyness [everyone has a smartphone these days] -- to me it shows a lack of interest/concern/value for customers) in any case this puts other agencies at a serious disadvantage and Choices ahead of the game.
The entire process has been speedy we have gone to viewing to securing the flat within 3 days. Show me another agency in London that can get things done this quickly ?
From my first experience working with Esme, it is refreshing to be recognized and valued as a quality tennant (working professional, non-smoker, no pets etc), which helped to get this flat. In the flooded and super transient property market of London, it is easy for an agent to play the numbers game and just put anyone in any flat as quickly as possible ... but with so much competition between tenants and estate agencies -- customers do recognize quality service and this does generate repeat business and creates relationships, some people are longtime Londoners and not tourists/students, though of course we all deserve good service -- Esme is an example of how smaller businesses can differentiate themselves from franchise brands and create a loyal customer base. As I know the next time I or anyone I know needs property advice in London I would not hesitate to refer them to Esme.
I can't wait to pick up the keys! Thank you!!!
Comment on agent fees
They are quite reasonable relative to other agencies fees.
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Latest Reviews
7th Oct 2024
reviewed by 'Alicia'
21st Oct 2022
reviewed by 'Miss P'
30th Jul 2020
reviewed by 'Andrew'
9th Apr 2020
reviewed by 'Kevin'
27th Sep 2018
reviewed by 'Priyanka'
5th Jun 2018
reviewed by 'André'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 98% | 88% | £350 | £3,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 26 | 0 | 307 | 6 | 0 | 0 | 0 | 0 | 20 | 0 |
Areas covered
- E14
- London
- E1
- Zones 1, 2, 3
- E2
- E3
- SE16
- SE1
- E1W
- E9
- SE8
- EC
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 07,2024
Oct 07,2024
1
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We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite multiple attempts to communicate with Robyn and Chantel, who repeatedly stated they would provide answers, we have yet to receive any response regarding several serious ...
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Oct 21,2022
Oct 21,2022
0
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I dealt with Tianne Harvey, who was the rudest person I have ever dealt with, making false promises and disrespectful.
Another member of staff, hung up the phone on me when I was trying to deal with an issue.
Best advice: Stay well away!...
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Jul 30,2020
Jul 30,2020
0
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They took weeks to sort out a parking space, took a large deposit, failed to deliver a parking permit and then hassled no end when they received a small payment for a car parking space a couple of days late due to a bank error.
...
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Apr 09,2020
Apr 09,2020
0
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Esme was like a super broker acting as the go between myself and the property landlord. She broke down all information displaying patience in abundance and a care for client satisfaction.
This whole process would of been very uncomfortable but thanks to Esme I’ve ...
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Sep 27,2018
Sep 27,2018
0
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I found their website online and I was not in the country at the moment. I wanted to rent a room and they were very kind and guided me and shortlisted rooms of my preference and the area I wanted etc. The agents were very ...
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Good ***
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Jun 05,2018
Jun 05,2018
0
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My engagement with Choices was a really good.one. As a whole they were very informative, friendly and most of all supportive through the whole process. Especially Tunde, he really helped me throughout the renting process, and was both willing to go the extra mile ...
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Comment on agent fees
Fair
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Jan 18,2018
Jan 18,2018
0
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Thank you to Catherine, professional, smart and personable. She quickly understand my desire and gave it to me all informations needed.
Matteo...
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Jan 07,2018
Jan 07,2018
0
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Both Esme and Elena were very professional, and responded to contact quickly, arranging viewing times that suited me and giving me the necessary information promptly....
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Dec 18,2017
Dec 18,2017
0
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A big thank you to Ben since he has been an amazing agent. He was patient and responsive whilst being as helpful as he could be during the whole time. He always responses quickly and helps us fix all the problems within a second.
It ...
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Nov 30,2017
Nov 30,2017
0
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Catherine has been nothing but helpful from the start and answered any questions I've had quickly and professionally. She was flexible with the viewing times and even took the time to explain the surrounding area. The information she told me showed she was knowledgable about ...
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Comment on agent fees
Good
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Nov 29,2017
Nov 29,2017
0
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A really big “Thank you “ for all team ! I find an amazing place only for 1 week .. No one can do that ! Thank you for a professional attitude, for everything !...
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Good
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Nov 20,2017
Nov 20,2017
1
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Choices has been the best agency I've ever dealt with and Benjamin has been a fantastic agent. He has been so helpful and efficient and has went above and beyond to help us through the process. Very glad I chose to rent through them!...
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Comment on agent fees
Agency fees are fairly priced and I definitely don't mind paying fees when you receive the service we have received.
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Oct 03,2017
Oct 03,2017
0
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Very friendly and professional staff was on time and was very perceptive about what would suit me regarding the kind of property that would suite me.
Provided relevant information to my queries and alternative. Promptly responded to communications....
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Comment on agent fees
No sure if the price should not have included bills.
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Oct 02,2017
Oct 02,2017
0
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Benjamin and Esme were a great help to us. We were moving in as four students who have never rented before and therefore new to the process. They were patient, understanding and kind when it came to our mistakes and delays and they supported us ...
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Comment on agent fees
of course, it's London, and they are always high - It would be nice to have lower agency fees but this wouldn't be reality.
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Oct 02,2017
Oct 02,2017
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Benjamin was incredibly helpful and patient as he always kept all of us updated with our application and what we needed to do next. As it became more complicated he continued to help us all through the process as smoothly as he could!...
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Oct 02,2017
Oct 02,2017
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I was abroad during the process of arranging our tenancy agreement. Benjamin was quick to reply to emails both to myself and to family relatives! His emails were kind and cordial....
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Oct 02,2017
Oct 02,2017
0
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I was abroad during the process of arranging our tenancy agreement. Benjamin was quick to reply to emails both to myself and to family relatives! His emails were kind and cordial....
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Oct 01,2017
Oct 01,2017
1
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Catherine and Martina were very friendly during the whole process. They guided me through the bureaucracy and were always helpful and kind....
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Sep 22,2017
Sep 22,2017
0
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They have been really helpful and patient with me, as I experiencd some issues with the check in.
I do not know why the website does not allow me to select a third agent, but I would also love to mention Martina's attention in the ...
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Sep 13,2017
Sep 13,2017
0
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Catherine was extremely helpful and amazing at helping me secure my room, she's been on hand to answer any of my concerns and questions, she's a friendly and personable and excellent at her job.
Overall she's a bit of a legend....
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Comment on agent fees
Fees are fees, it never feels good paying them, but I understand it's how the agent gets paid, so I guess Catherine deserved her fee as she was great to work with.
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Sep 12,2017
Sep 12,2017
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Elena was very kind and understanding of my needs. Esme sealed with the paperwork effectively. Did the job fast and effectively being helpful with every step. My experience so far is great....
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Comment on agent fees
Fee's might be a little high but then again all agancy fees are quite high anywhere. Specially London.
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Sep 07,2017
Sep 07,2017
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Ben was very helpful. Was always available to answer questions and always had a pleasant demeanour. Facilitated the situation with ease...
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Sep 07,2017
Sep 07,2017
0
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Both Ben and Martina were professional and polite during phone calls; Ben has been thorough and helpful with his 'current update' emails keeping all parties informed, for which we're grateful....
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Aug 23,2017
Aug 23,2017
0
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From first contact, right up until the signing date, Benjamin has made finding my next home a very smooth process.
Above all, Benjamin is a very well spoken, eloquent professional who communicates himself in a clear manner and he is very cooperative. He has always ...
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Aug 21,2017
Aug 21,2017
0
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Both of the agents were extremely helpful and answered all my questions. They were approachable and friendly. Happy with both of them....
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Aug 16,2017
Aug 16,2017
0
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Catherine went well out of her way in finding a place that suited my needs. She keep me updated and organised viewings around my schedule. She is friendly and efficient....
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Comment on agent fees
Good. Deserved.
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Aug 15,2017
Aug 15,2017
0
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The flat we viewed pretty much sold itself but Esme gave us plenty of space to make our decision and was very accommodating when it came to agreeing a move in date. We were keen to take the property but move in dates for us ...
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Comment on agent fees
The fees seemed reasonable when considering the wider market. The holding deposit was one of the lowest we had experienced through our searches. We have not heard anything about the existence of any cleaning fees for the future when we leave the property but we will approach this as the time comes.
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Aug 12,2017
Aug 12,2017
0
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Friendly and helpful throughout the process. Was quick to respond when I had questions made the letting process quick and not too difficult....
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Aug 08,2017
Aug 08,2017
0
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Esme has been extremely helpful from day one ensuring I was moved into my apartment as soon as possible regardless of the issues faced when struggling to find a final tenant. She has an excellent client facing manner and is always friendly and engaging. A ...
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Comment on agent fees
Very happy with the gesture of good will as my fees were waved because I was not able to move into the property straight away
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Aug 01,2017
Aug 01,2017
0
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Catherine was extremely helpful from the first phone call and made flat hunting very easy for me. She found me properties according to my preferences and I am very happy about it....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5:04 PM 06/01/2016 by allAgents
