100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
91% lettings fee satisfaction
Oct 23,2015
Oct 23,2015
6
people found
this helpful
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I lived in a flat managed by Williams Lynch for two years. They are not the worst agents I have dealt with, but that is purely because a previous agent managed to both trespass and lock me out of my own home on two separate occasions. It is in no way a suggestion that Williams Lynch is any good. If work does not directly bring in fees, they appear to regard it as unnecessary - work like actually managing the property in exchange for the property management fees they charge to the landlord.
The issues:
1. I paid an extra week of rent on move-in, in order to make the due date for rent to slightly after my payday rather than slightly before. This was agreed and explained clearly. This was no barrier to the same staff member at Williams Lynch accusing me of being in arrears on two separate occasions eight months apart. They never made an accurate record of the actual due date for rent. They also did not apologise.
2. The boiler in the property was 18 years old on move-in, and had not been properly maintained in some time. Its failures became more frequent until it was essentially useless. Getting it replaced was a three-month process where, in what would become a familiar theme, Williams Lynch was unable to communicate with the landlord effectively to move the process forward. Eventually, my threatening to leave without notice under the provisions of the Landlord & Tenant Act cleared the lines of communication surprisingly quickly.
3. On checkout, there was a dispute over a relatively small proportion of the deposit (less than £200). At this point, Williams Lynch simply stopped communicating over the return of the undisputed part of the deposit (around £1,750), saying that they were waiting for the landlord to agree. After several weeks, I was forced to enter a Single Claim process through the Deposit Protection Service to retrieve the deposit. Williams Lynch also failed to communicate properly with the DPS adjudicator, resulting in the majority of the disputed deposit being returned to me. The adjudicator ruled that the property had not been cleaned professionally on check-in, and that claiming £180 from the deposit for professional cleaning amounted to betterment of the property.
Forcing me to make a Single Claim meant the process took more than three months, rather than the days it should have taken.
I'm a charitable man, and I believe that Williams Lynch are lazy and incompetent, rather than actively malicious.
The issues:
1. I paid an extra week of rent on move-in, in order to make the due date for rent to slightly after my payday rather than slightly before. This was agreed and explained clearly. This was no barrier to the same staff member at Williams Lynch accusing me of being in arrears on two separate occasions eight months apart. They never made an accurate record of the actual due date for rent. They also did not apologise.
2. The boiler in the property was 18 years old on move-in, and had not been properly maintained in some time. Its failures became more frequent until it was essentially useless. Getting it replaced was a three-month process where, in what would become a familiar theme, Williams Lynch was unable to communicate with the landlord effectively to move the process forward. Eventually, my threatening to leave without notice under the provisions of the Landlord & Tenant Act cleared the lines of communication surprisingly quickly.
3. On checkout, there was a dispute over a relatively small proportion of the deposit (less than £200). At this point, Williams Lynch simply stopped communicating over the return of the undisputed part of the deposit (around £1,750), saying that they were waiting for the landlord to agree. After several weeks, I was forced to enter a Single Claim process through the Deposit Protection Service to retrieve the deposit. Williams Lynch also failed to communicate properly with the DPS adjudicator, resulting in the majority of the disputed deposit being returned to me. The adjudicator ruled that the property had not been cleaned professionally on check-in, and that claiming £180 from the deposit for professional cleaning amounted to betterment of the property.
Forcing me to make a Single Claim meant the process took more than three months, rather than the days it should have taken.
I'm a charitable man, and I believe that Williams Lynch are lazy and incompetent, rather than actively malicious.
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Opening Hours
Address
Stirling Ackroyd
63 Bermondsey Street
Bermondsey,London
Greater London
SE1 3XF
020 3833 4607
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £485,000 | £485,000 |
| Lettings | 97% | 91% | £700 | £3,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 34 | 1 | 43 | 8 | 3 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- SE1
- SE11
- SE16
- SE17
- E1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 29,2024
Feb 29,2024
0
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Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team negotiated everything with ease and charm.
I felt in safe hands throughout the process and most importantly they were in very regular contact by telephone ...
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Apr 08,2023
Apr 08,2023
0
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I received great service from Sterling Ackroyd Bermondsey.
I am happy with the service, Dene and Aneka are amazing, they helped out right from Day1 in my journey for getting new tenants for my flat and they managed to secure tenants for us within one ...
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Mar 25,2022
Mar 25,2022
1
people found
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I would give this a 0 star rating if I could!
Stirling Ackroyd lied to the tenants and the landlord to ensure that both parties signed the contract. After the contract was signed, Stirling Ackroyd refused to be held accountable for the incorrect information they had ...
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Feb 12,2022
Feb 12,2022
0
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Catherine has been very helpful with the managing of our new property. She is quick to answer emails and deals with any concerns efficiently and in a professional manner....
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Jan 28,2022
Jan 28,2022
0
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Catherine Close, who I believe is a senior property manager - always goes the extra mile to either chase things up for me or work around the problems I face as a tenant. She is always really pleasant as well as helpful and I'm sure ...
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Jan 10,2022
Jan 10,2022
0
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We have been living in a flat managed by Williams Lynch for almost three years. In the last year, Philip has been available to us whenever we had issues and he promptly provided assistance, even during weekends. Philip has followed closely every intervention to make ...
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Dec 22,2021
Dec 22,2021
0
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I have had a great experience working with this agency, they have been beyond professional and responsive. Ive worked with Catherine who managed our flat and she has been extremely helpful with any ask. Highly recommended....
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Jan 10, 2022
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Thank you Lina :) ...
Nov 20,2021
Nov 20,2021
0
people found
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We have been assisted by Williams Lynch for almost 10 years. Dene was a fantastic help to us when searching for our property many years ago and Catherine has been extremely helpful recently with our lease extension. It’s good to know there is someone helpful ...
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Oct 23,2021
Oct 23,2021
0
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Edvard (Eddi) Matthiasson (senior sales agent) at Williams Lynch was with me every step of the way and couldn’t have been more professional, knowledgeable or helpful. Nothing was too much trouble. All calls and emails were responded quickly and thoughtfully. Transparent in all interactions ...
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Oct 11,2021
Oct 11,2021
0
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We've been working with Williams Lynch for many years. They have always been extremely pleasant and professional. Most recently, they quickly found perfect tenants for our property and as always, guided us through the maze of landlord responsibilities with ease. Our tenants are happy and ...
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Oct 05,2021
Oct 05,2021
0
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Thorough, professional and communicative. Eddi was excellent. We sold our London flat whilst living abroad (Canada) and the process was seamless and easy. I would recommend....
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Oct 05,2021
Oct 05,2021
0
people found
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Philip has been responsive and helpful with the repairs that were needed in my flat. He liaised well with the landlord to get them approved and implemented....
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Sep 23,2021
Sep 23,2021
0
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The guys at Williams Lynch are excellent. I would wholeheartedly reccommend them, brilliant service. All of the staff there are first class....
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Sep 01,2021
Sep 01,2021
0
people found
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Have known Williams Lynch for years and just used them to let a property I own. Very impressed with their professionalism. Excellent...
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Aug 27,2021
Aug 27,2021
0
people found
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Very helpful and quick responses to emails with detailed information about the property and the fixtures and fittings. Catherine is a great property manager...
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Jul 19,2021
Jul 19,2021
0
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Had a wonderful experience finding my current flat through Williams Lynch; from search to moving in, the entire process was smooth and simple. Special thanks to Ben for taking the time to answer all my questions and Adriana for making the move-in process quick and ...
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Jun 17,2021
Jun 17,2021
0
people found
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I find William Lynch team to be very knowledgeable and professional in approach. I engaged them to help let out my property, and my end-to-end experience was very pleasant and hitch-free.
I was kept updated on the progress of the viewing and feedback received.
I'll ...
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Apr 29,2021
Apr 29,2021
0
people found
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I'm pretty new to London, and I've found a suitable property (rent) through Onal's arrangement. I'm absolutely happy with the quick response by Onal. After the offer as well, everything is quite swift , document work, fixing property equipment etc... Thank you Adriana and Philip!...
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Apr 20,2021
Apr 20,2021
0
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I've lived in the property for 3 years, managed by Catherine within William Lynch. We liked the fact our concerns were raised by her and our time staying in the property made it feel like a real home. She made the effort of raising points of ...
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Apr 16,2021
Apr 16,2021
0
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Very good management, helpful and easy to deal with. Would highly recommend to anyone thinking of renting with or letting their property....
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Apr 12,2021
Apr 12,2021
0
people found
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Consistently excellent; all of the team at Williams Lynch are friendly and efficient. The team always do a brilliant job letting and managing the properties and are always able to find a solution to anything that crops up. They ensure that the whole process runs ...
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Apr 12,2021
Apr 12,2021
2
people found
this helpful
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Our experience of renting a £3.250 flat in Central London as four students first-time renting has been an absolute scam.
Our LL has been extremely unavailable for us and the property manager facilitated a very poor AND rude communication with us.
We have been through many ...
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Mar 26,2021
Mar 26,2021
0
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Williams Lynch were recently engaged to let our property, who did a fabulous job from finding the right tenants within acceptable time and then managing our property to the highest standards of satisfaction .... meeting our expectations fully. Sounds too good to be true but that’...
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Mar 25,2021
Mar 25,2021
0
people found
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I am a landlord and have had a great experience renting out my property. Ben in particular was a huge help with regards to letting my property and helping me with any queries. Catherine has also been a great help managing my property on an ...
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Mar 20,2021
Mar 20,2021
0
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I have been renting through Williams Lynch for 2 years, recently decided to move to a pet friendly place and immediately decided to go with Williams Lynch again. Catherine has done a great job managing the property, any issues that came up has been handled well. ...
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Mar 14,2021
Mar 14,2021
0
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Dene, Ben and Adriana provided excellent service in this tricky time. Supportive, professional and informative, I would highly recommend this service....
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Feb 17,2021
Feb 17,2021
0
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Did a great job securing a tenant in a very difficult letting market. We have been with Williams Lynch for about 10 years and they have always performed and are very responsive when we need help with any aspect of letting....
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Feb 17,2021
Feb 17,2021
0
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Adriana and Onal have done a fantastic job for us, they pitched the rent absolutely right, they got a Tenant straight away who moved in within a couple of days of viewing.
Thanks again everybody at Williams Lynch....
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Feb 10,2021
Feb 10,2021
0
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I have been renting through Williams Lynch for 3 years, with Catherine Close being my ‘account manager’. Catherine’s been an absolute star throughout the whole time, and made my life in the flat very comfortable. Very professional and responsive in handling urgent maintenance issues....
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Jan 21,2021
Jan 21,2021
0
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I live abroad with a complete peace of mind knowing my property is being managed by Williams Lynch. The agency assist with all aspects of the flat and any issues that do arise are dealt with promptly. I have to give Catherine a specific mention, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please put any complaint in writing, including as much details as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the department manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford house
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 4:08 PM 11/01/2017 by Mark Williams
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the department manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford house
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
