Freshwater Property Management
London, W14
1/5, 8 reviews
0% recommended
100% lettings valuation accuracy
75% lettings fee satisfaction

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“My family lived in one of their properties for almost ......”

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Oct 19,2015
Minithumbdown
By: 'disappointed'
Oct 19,2015
3 people found
this helpful
My family lived in one of their properties for almost ten years. The Staircase collapsed, the front door fell in. They had almost £100,000 in rent over this time and they failed to double glaze the windows. The damp was not apparent until slugs invaded our home, they were everywhere in the kitchen drawers, on the floor. We did complain and nothing was ever done. They pulled the balcony down making it look like an eyesore, promising to replace it with a veranda but they never did. I wanted the security of somewhere to live for a long time. The location was ideal but sadly the repairs did not get priority. We just left. Now the flat is double glazed and everything is looking better. Pity they did not look after their tenants when we were there.
What agent could do to change your mind?
Carried out the repairs and brought the property up to the standard it should have been. They received a lot of money over the years and I never was in arrears. So it was very unfair.
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Latest Reviews

View all Reviews 8
2nd Mar 2021
reviewed by 'Gail'
“They are totally incompetent never buy a a flat as they overcharge and do nothing’. They overcharge all the time ......”
24th Mar 2020
reviewed by 'Neil'
“The most incompetent company I have ever dealt with, problem is that they don't even realise that they are incompetent. ......”
11th Feb 2020
reviewed by 'Ahmed'
“unprofessional, unsafe people to deal with, very low n bad management from an agent called Tayla, be carful off dealing ......”
5th Jan 2018
reviewed by 'Michael'
“They:- don't reply to emails.- are unhelpful over the phone.- charge me £5,000 a year for a small ......”
19th Oct 2015
reviewed by 'disappointed'
“My family lived in one of their properties for almost ten years. The Staircase collapsed, the front door fell in. ......”
26th Oct 2013
reviewed by 'Sick&tired'
“Cannot believe I have put up with this nonsense for 30 years!! These people have charged me at least £40,000 in that ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Freshwater Property Management
51d Oakwood Court Abbotsbury Road
Kensington,London
Greater London
W14 8JY
020 7602 6611

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 75% £850 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 5 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Croydon, CR0
London, NW11
London, W14
London, WC2H
Sutton Coldfield, B76

“They are totally incompetent never buy a a fl......”

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Mar 02,2021
Minithumbdown
By: 'Gail'
Mar 02,2021
8 people found
this helpful
They are totally incompetent never buy a a flat as they overcharge and do nothing’. They overcharge all the time and deliver nothing totally incompetent I would give no stars as disgusting...
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“The most incompetent company I have ever deal......”

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Mar 24,2020
Minithumbdown
By: 'Neil'
Mar 24,2020
13 people found
this helpful
The most incompetent company I have ever dealt with, problem is that they don't even realise that they are incompetent. Arrogant and rude but they continue to take your money regardless of how much stress they put you through. I have so many complaints regarding ...
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“unprofessional, unsafe people to deal with, v......”

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Feb 11,2020
Minithumbdown
By: 'Ahmed'
Feb 11,2020
10 people found
this helpful
unprofessional, unsafe people to deal with, very low n bad management from an agent called Tayla, be carful off dealing with them we are talking them to court...
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By: Cynthia
Aug 24, 2020
View all comments (1)
Hi Ahmed, Please how did your court case go? I need help and advice to take them to court. They have constantly harassed me. Many Thanks, ...

“They:- don't reply to emails.- are unhelpful over ......”

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Jan 05,2018
Minithumbdown
By: 'Michael'
Jan 05,2018
13 people found
this helpful
They: - don't reply to emails. - are unhelpful over the phone. - charge me £5,000 a year for a small one bedroom flat - regularly come up with very expensive works and collect a percentage of it as management fee - are unwilling to repair ...
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Comment on agent fees
very bad
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By: Mitch
Jul 02, 2018
View all comments (2)
Hi Michael I saw your post regarding issues your are having with your managing agent and I may be able to help. The company I work for has help many residents move away from unethical managing agents who charge extortion fees for little and sometimes non existent work. If you would like more information please do get in touch. Regards Mitch [email protected] ...

“My family lived in one of their properties for almost ......”

Share on :
Oct 19,2015
Minithumbdown
By: 'disappointed'
Oct 19,2015
3 people found
this helpful
My family lived in one of their properties for almost ten years. The Staircase collapsed, the front door fell in. They had almost £100,000 in rent over this time and they failed to double glaze the windows. The damp was not apparent until slugs invaded our ...
read full review
What agent could do to change your mind?
Carried out the repairs and brought the property up to the standard it should have been. They received a lot of money over the years and I never was in arrears. So it was very unfair.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Cannot believe I have put up with this nonsense for 30 ......”

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Oct 26,2013
Minithumbdown
By: 'Sick&tired'
Oct 26,2013
9 people found
this helpful
Cannot believe I have put up with this nonsense for 30 years!! These people have charged me at least £40,000 in that time for essential work and excess service charges? When quizzed about these excess charges you receive the usual response - NONE. It's pay up or ...
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“Freshwater Property Management currently manages the property I reside in ......”

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Jul 11,2013
Minithumbdown
By: 'Very'
Jul 11,2013
13 people found
this helpful
Freshwater Property Management currently manages the property I reside in and the building next door. They are currently doing building works at Burnham Court (W2) and as a result of that work, I have found out they disposed of my new bike without my knowledge! ...
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What agent could do to change your mind?
This negative experience has marred my opinion of this company and as a result, I would never knowingly use them if I had a choice.
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“We moved in their property 9 months ago. There has been ......”

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Dec 22,2011
Minithumbdown
By: 'Gal01'
Dec 22,2011
10 people found
this helpful
We moved in their property 9 months ago. There has been a water leak since. We have informed them in writing on several ocassions but there has been no movement. Few days ago there was a heavy water leak from the above flat. We were covering ...
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Awards won by Freshwater Property Management, London W14 8JY



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