67% sales valuation accuracy
67% sales fee satisfaction
Oct 14,2015
Oct 14,2015
1
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this helpful
this helpful
Our tenancy has been managed by Foxtons for eight months and the only time we have been impressed by their service was when we were liaising with the sales team. After signing for the property we were passed along to the unhelpful, incommunicable and uncharismatic Konrad.
Our first issue to be handled by our elusive Property Manager was the malfunctioning shower. We were forced to endure weeks of subjecting ourselves to ice cold or boiling hot temperatures before Konrad made any arrangements for the shower to be replaced despite numerous unsuccessful complaints. Konrad only agreed to take measures towards fixing the shower after suggesting we "just got used to" being alternately scalded or frozen. The next problem was with a number of leaks from the property above which had resulted in unsightly and property depreciating damage. This particular issue took 4 months to address. We then had to wait three months for our boiler to be replaced, our only good fortune was that these months were July, August and September when the evenings weren't quite as bitter.
A recent change in the names on the contract, once more, proved to be an arduous task for Konrad. After filing all of the necessary paperwork and assuming it had been received by the office, we were taken aback when the previous tenant contacted us notifying us that Konrad had phoned him to tell him he had never received the new contract. The previous tenant told Konrad that he no longer lived in the property and the issue would be better handled by one of us, the current tenants. We are still awaiting Konrad's phone call. Being forced to take the matter into our own hands, we contacted Konrad to ask if, indeed, he hadn't received the new contract. He confirmed that was the case in his usual discourteous and dismal tone. It was only when confronted with the request to speak to the Office Manager that he displayed any kind of adequacy.
It has been Konrad's insolence and total disrespect for us as tenants that has been most galling throughout these months. Tread carefully when considering a Foxtons managed property in the Battersea area.
Our first issue to be handled by our elusive Property Manager was the malfunctioning shower. We were forced to endure weeks of subjecting ourselves to ice cold or boiling hot temperatures before Konrad made any arrangements for the shower to be replaced despite numerous unsuccessful complaints. Konrad only agreed to take measures towards fixing the shower after suggesting we "just got used to" being alternately scalded or frozen. The next problem was with a number of leaks from the property above which had resulted in unsightly and property depreciating damage. This particular issue took 4 months to address. We then had to wait three months for our boiler to be replaced, our only good fortune was that these months were July, August and September when the evenings weren't quite as bitter.
A recent change in the names on the contract, once more, proved to be an arduous task for Konrad. After filing all of the necessary paperwork and assuming it had been received by the office, we were taken aback when the previous tenant contacted us notifying us that Konrad had phoned him to tell him he had never received the new contract. The previous tenant told Konrad that he no longer lived in the property and the issue would be better handled by one of us, the current tenants. We are still awaiting Konrad's phone call. Being forced to take the matter into our own hands, we contacted Konrad to ask if, indeed, he hadn't received the new contract. He confirmed that was the case in his usual discourteous and dismal tone. It was only when confronted with the request to speak to the Office Manager that he displayed any kind of adequacy.
It has been Konrad's insolence and total disrespect for us as tenants that has been most galling throughout these months. Tread carefully when considering a Foxtons managed property in the Battersea area.
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Opening Hours
Address
Foxtons
168 Lavender Hill
Battersea,London
Greater London
SW11 5TG
020 7801 1111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 7 | 9 | 4 | 0 | 3 | 0 | 1 | 2 |
Areas covered
- SW11
- SW8
- SW4
- SW12
- SW18
- SW9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 14,2024
Mar 14,2024
0
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Dan Smith provided excellent service and I was able to secure a property outside of the UK! His communication skills were good and was willing to schedule a viewing of the property over the weekend as soon as we were in the country! Would definitely ...
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Jan 09,2024
Jan 09,2024
0
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Avoid using Foxtons at all costs. They make an incredibly hard sell but the property management is non existant. From the moment I moved in, the flat had numerous issues including damp walls and broken appliances. None of which were then fixed for months. During ...
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Feb 16,2023
Feb 16,2023
0
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Awful service, they made me move in with a broken door, lights and a non functional interphone, 6 months later they are still broken. I am looking to move out because I am not satisfied at all but I am stuck with the tenancy, they doesn't ...
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Jul 15,2022
Jul 15,2022
0
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Beattie Kirchner provided excellent service to let my property, communicative, negotiation excellent and outstanding , she is definitely an added value to Foxtons team , well done Beattie.
It was pleasure dealing with you.
Only negative comments the agency fees quit expensive compare to others in the ...
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Jul 22,2021
Jul 22,2021
0
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Tamas Nagy is an amazing and selfless agent from Foxtons, Battersea Branch.
I'm from Singapore and was looking to find a rental property in London for a family. Tamas quickly understood my requirements and recommended the properties that were the closest fits. As we were ...
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Apr 09,2020
Apr 09,2020
2
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Worst ever company to go with.
High fees for what? To find a tenants and then disappear, not answering call or emails.
Taking a large part of your rent for nothing.
Worst ever agency and never going back to
Them, ever.
I won't recommend to ...
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Jun 29,2019
Jun 29,2019
1
people found
this helpful
this helpful
Worst property experience in 24 years. The most unresponsive, unprofessional, poorly trained, disorganised, discourteous and criminally irresponsible company I have ever dealt with. You will not find a more painful property experience anywhere. Replies to emails take weeks or just don't come. No one answers voicemails. ...
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Nov 30,2017
Nov 30,2017
5
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this helpful
this helpful
ur experience with foxtons has been nothing short of stressful, agonising and downright frustrating!
Our property manager would constantly ignore our emails. We asked for the gas safety certificate multiple times as this is a requirement and we also asked for the inventory TWICE and ...
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Jan 25,2017
Jan 25,2017
1
people found
this helpful
this helpful
We rented a property through Foxton last year and it has been the worst experience.
Our main contact at Foxtons completely oversold the property to us and by the time we realised, we had already signed the contract. Please don't make the same mistake with ...
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Oct 14,2015
Oct 14,2015
1
people found
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this helpful
Our tenancy has been managed by Foxtons for eight months and the only time we have been impressed by their service was when we were liaising with the sales team. After signing for the property we were passed along to the unhelpful, incommunicable and uncharismatic ...
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Feb 14,2015
Feb 14,2015
0
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We have used Foxtons now for some time. We previously had a different letting agent who were hopeless. The difference was unbelievable. We are kept informed and feel that the property and tenants are well monitored. We have recently had problems with a couple of ...
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Comment on agent fees
Appropriate
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Oct 11,2014
Oct 11,2014
2
people found
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this helpful
The agent did not act in a responsible manner when we had a leak issue recently at the property. The blockage and leak has taken two weeks for them to resolve during which we were not able to use our kitchen sink, diswasher or washing ...
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What agent could do to change your mind?
He could have been more understanding of the tenant's priorities. He was clearly driven by landlord fees and interests.Attached Filesnbsp;
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Aug 14,2014
Aug 14,2014
0
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Despite my ultimate decision not to move to the Battersea area, Paul Keavey was absolutely brilliant in my rental property search. I've seen a lot of estate agents in the last few weeks but Paul was by far the most genuine and helpful. He'd also ...
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May 01,2014
May 01,2014
0
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Just wanted to thank you so much for all your help with the flat. You were by far the most down-to-earth and nicest agent I met during my search, so it was brill I ended up buying through you. You are definitely a ¢â‚¬Ëœbreath of ...
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Apr 30,2014
Apr 30,2014
0
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First class customer service not only that they have done their best to get me the highest possible price. I honestly cannot find any faults with their dealing but i cant say the same for me so joe and his team worked with me. i ...
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Mar 19,2014
Mar 19,2014
0
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Having trouble selling my flat with two different estate agents,have decided to try with Foxtons.Not only that it was under offer within just over a week but also at much better price.Best experience ever.Thanks William and Gareth. J M P....
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Feb 18,2014
Feb 18,2014
0
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I have dealt with Emma as she has assisted me in my property search in South London.
Unfortunately I have not got any of the flats she showed since my company has decided differently but she has provided an outstanding service.
She has been extremely ...
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Sep 01,2013
Sep 01,2013
0
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Dear Joe
My daughter, Jessica, has just completed on her first property in Cheylesmore House with more than a little help from Katie Cook. I just wanted to congratulate you on having such a fabulous member of staff.
Katie dealt with the tricky purchase with ...
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Aug 02,2013
Aug 02,2013
10
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this helpful
My experience of the Foxtons Property Management Team could not have been worse. They do not return calls, issue empty promises, lie and speak to you as if they are the client. Our experience has meant that we will never entertain the idea of renting/...
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What agent could do to change your mind?
Call back, do things when asked, not lie,Attached Filesnbsp;
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Aug 01,2013
Aug 01,2013
1
people found
this helpful
this helpful
Thanks Catherine for your support over the last few months- you've been a rock! You've been really informative, patient and supportive during the whole process and I really appreciate it....
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Jun 10,2013
Jun 10,2013
1
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this helpful
this helpful
I just wanted to say thank you for dealing with the sale of my property so efficiently.
I am very pleased with the service I got and wish you all the best....
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May 25,2013
May 25,2013
0
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Jessica was amazing, I was looking for an urgent short let in London and she found me the perfect match in almost 2 hours time. She were quick and efficient with always kindness and profesionalism.
In two words : She's amazing !!
Thank you Jessica....
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May 15,2013
May 15,2013
0
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Willow Bushnell listened to our requirements and provided us with a comprehensive portfolio of properties to view. She also maintained regular contact, in order to ensure that we were informed of new listings. As we had recently moved from overseas, Willow provided detailed information with ...
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May 08,2012
May 08,2012
0
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Having lost all confidence in my previous Estate Agent`s ability to sell my flat at Battersea Reach, I decided to move to Foxtons and from the initial meeting that I had with Louis Harding, Sales Director I was convinced that I had made the ...
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Dec 07,2011
Dec 07,2011
12
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They charged higher than average prices, and never attended or responded to any issues raised. A check In was not taken with me or my flatmates present and we weren't even notified of such taking place and now months after my move out date I've ...
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What agent could do to change your mind?
Their job, without cheating people out of money and actually responding to calls and emails.Attached Filesnbsp;
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Nov 16,2011
Nov 16,2011
0
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Dear Jess, Matt
First and foremost, my sincere gratitude for your help over the last few weeks. Both of you have been extremely nice and kind, and I couldn't have asked for someone better to help me in my search for a home.
I have ...
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Nov 03,2011
Nov 03,2011
1
people found
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this helpful
3/11/11 - Joshua: a real resource
I would like to let you know how much I appreciated Joshua Findlater's help in finding a
property. Joshua is a lovely person with excellent interpersonal skills and
true human qualities. He has been a real resource, a good listener ...
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Jul 27,2011
Jul 27,2011
3
people found
this helpful
this helpful
We have just moved out of a property rented through Foxtons and despite the landlady deciding not to take any money out of our deposit and releasing it immediately, it has taken the incompetant people at Lavender Hill Battersea branch over two weeks to refund ...
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Feb 23,2011
Feb 23,2011
5
people found
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this helpful
I'd rather live in a hostel than rent through Foxtons again. All they want is your money without having to provide any service. After I had signed my contract and made all moving arrangments for the move in date, foxtons rang to tell me I ...
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Feb 28, 2011
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Your deposit should have be held in deposit scheme and foxtons should have had to quantify and deductions. If you were unhappy with the amounts or reasons for deductions you could use the arbitration service offered by the deposit protection scheme! ...
Feb 15,2011
Feb 15,2011
0
people found
this helpful
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Great company. Was on the market with other agents who told me that Foxtons was a waste time. All I realised is that the other agents where a complete waste of time. I brought Foxtons on and with in a few days they had a ...
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Last updated at 4:01 PM 24/04/2017 by Daisy Mason
