25% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
Oct 12,2015
Oct 12,2015
1
people found
this helpful
this helpful
Shockingly bad and a waste of money. Every single interaction was a disappointment - fees weren't spelt out properly at the outset leading to unexpected charges, emails were ignored, promised call backs didn't happen and they consistently failed at even the most basic things like setting out of office emails when someone leaves the company, providing updates on quotes, handing over work to a colleague when going on holiday or updating a contract before sending it out when they were told several times by both landlord and tenant what dates to include.
In paying for the managed service I expected them to take the stress off me by doing two things: 1) deal directly with the tenant, and 2) coordinate with contractors for quotes and any repair work. They were dreadful at both. Our tenant experienced the same poor communication so contacted me instead, and every quote I asked them to arrange was so poorly managed that I ended up finding someone to do the work myself. There were no updates until I chased and even then I had to wait weeks or months for them to give me basic details of what work needed to be done, how much it cost or when the contractor was available to do the work.
In paying for the managed service I expected them to take the stress off me by doing two things: 1) deal directly with the tenant, and 2) coordinate with contractors for quotes and any repair work. They were dreadful at both. Our tenant experienced the same poor communication so contacted me instead, and every quote I asked them to arrange was so poorly managed that I ended up finding someone to do the work myself. There were no updates until I chased and even then I had to wait weeks or months for them to give me basic details of what work needed to be done, how much it cost or when the contractor was available to do the work.
What agent could do to change your mind?
Fees were not spelt out clearly enough. It was not clear that the quoted fees did not include VAT. We didn¢â‚¬â„¢t even know about the charge for an inventory check until it was taken out of the 1st months rent.Attached Filesnbsp;
Comment on agent fees
Fees were not spelt out clearly enough. It was not clear that the quoted fees did not include VAT. We didn¢â‚¬â„¢t even know about the charge for an inventory check until it was taken out of the 1st months rent.
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Latest Reviews
9th Feb 2023
reviewed by 'Mark'
1st Feb 2019
reviewed by 'David'
10th May 2018
reviewed by 'UNHAPPY'
12th Oct 2015
reviewed by 'Disappointed'
Opening Hours
Address
Butters John Bee
52 High Street
Northwich
Cheshire
CW9 5BE
01606 532888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 50% | £187,500 | £187,500 |
| Lettings | 100% | 0% | £500 | £500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 09,2023
Feb 09,2023
1
people found
this helpful
this helpful
Only a shame that I can't leave zero stars. Worst agent I have ever dealt with by a long margin. Avoid at all costs....
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Feb 01,2019
Feb 01,2019
7
people found
this helpful
this helpful
Well I have to say despite a negative review here these guys did sell the house for the vendor but lost them a decent chunk of money in the process . Let me explain why I would not use these to sell my house. I telephoned ...
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Comment on agent fees
Purchaser is no idea.
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May 10,2018
May 10,2018
3
people found
this helpful
this helpful
we arranged a valuation on the 4th may for the morning of the 11th of may. only to get a call from them at about 5pm the day before to say that the manager was out of town and could not make the appointment that ...
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Comment on agent fees
N/A
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Jan 05,2017
Jan 05,2017
2
people found
this helpful
this helpful
Very good at chasing potential purchasers and booking in viewings (however we conducted all but 1 of the viewings).
Following offer accepted complete disinterest. We had to chase them to chase our buyers for news, we sorted out the moving day with our buyers directly, we ...
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Comment on agent fees
Slightly higher than competitors.
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Oct 12,2015
Oct 12,2015
1
people found
this helpful
this helpful
Shockingly bad and a waste of money. Every single interaction was a disappointment - fees weren't spelt out properly at the outset leading to unexpected charges, emails were ignored, promised call backs didn't happen and they consistently failed at even the most basic things like ...
read full review
read full review
What agent could do to change your mind?
Fees were not spelt out clearly enough. It was not clear that the quoted fees did not include VAT. We didn¢â‚¬â„¢t even know about the charge for an inventory check until it was taken out of the 1st months rent.Attached Filesnbsp;
Comment on agent fees
Fees were not spelt out clearly enough. It was not clear that the quoted fees did not include VAT. We didn¢â‚¬â„¢t even know about the charge for an inventory check until it was taken out of the 1st months rent.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
