100% sales valuation accuracy
84% sales fee satisfaction
Oct 12,2015
Oct 12,2015
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After reading such glowing reviews on this website, and seeing how highly rated Beresford were compared to others in the area, I looked forward to transferring my custom to them from a competitor. With a lot of time to find the tenants, the process went remarkably well with good communications either way, up until the point of the reference checks. Unfortunately these ended up causing problems up until the day before the tenancy was due to begin (with many placations along the way that we "still had plenty of time") but fortunately were resolved just in time. It was a shame as aside from this, the whole process was very well handled and communication was regular and consistent.
At this stage I was asked to write a review but held off as I wanted to experience their services further first, and I'm glad I did. I correspond with the agency predominantly through email, and find that it usually takes 4-7 days to get any replies to any questions I ask. Unfortunately they often omit answers to questions I ask, perhaps only focusing on a few points, and sometimes the information provided is inconsistent. As such, I find it difficult to follow up what is happening, and it's a frustrating process getting straight answers or getting things resolved. As such I communicate with the tenants for most issues directly myself now, which is what I had hoped to avoid and is the reason I wanted someone to manage the property in the first place. The rates they offer are very reasonable, and I can only assume that I am being given a bad service because I have a good deal. If I were to know this were the case, then perhaps I would have thought differently in the first place.
At this stage I was asked to write a review but held off as I wanted to experience their services further first, and I'm glad I did. I correspond with the agency predominantly through email, and find that it usually takes 4-7 days to get any replies to any questions I ask. Unfortunately they often omit answers to questions I ask, perhaps only focusing on a few points, and sometimes the information provided is inconsistent. As such, I find it difficult to follow up what is happening, and it's a frustrating process getting straight answers or getting things resolved. As such I communicate with the tenants for most issues directly myself now, which is what I had hoped to avoid and is the reason I wanted someone to manage the property in the first place. The rates they offer are very reasonable, and I can only assume that I am being given a bad service because I have a good deal. If I were to know this were the case, then perhaps I would have thought differently in the first place.
Comment on agent fees
The agency fees are very competitive.
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Latest Reviews
11th May 2024
reviewed by 'Chima'
3rd Nov 2021
reviewed by 'Perseus'
21st Jul 2021
reviewed by 'Immi'
Opening Hours
Address
Stirling Ackroyd
91 Acre Lane
London
Greater London
SW2 5TU
020 7326 7450
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 84% | £22,000 | £855,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 87 | 5 | 175 | 18 | 20 | 0 | 17 | 3 | 14 | 5 |
Areas covered
- SW2
- SE17 SE15 SE24
- SW4
- SE27 SE22 SE21 SE27
- SW11
- Brixton, Clapham, Stockwell
- SW8
- SW9
- SW16
- SW12
- SW18
- SW17
- SE11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
May 11,2024
May 11,2024
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I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s very patience and timely compliance is adorable. I will not hesitate to recommend him to friends and family . I am looking forward to do more ...
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Dec 01,2021
Dec 01,2021
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Recently worked with Karina and found her to be extremely helpful and most importantly, super responsive. Would recommend her in the future....
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Nov 03,2021
Nov 03,2021
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We have used Beresford Residential on many occasions over the past 11yrs to find new tenants for our properties and we had another exceptional service from them.
We don't usually post reviews but we would like to take this opportunity to thank Karina Selway for ...
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Oct 20,2021
Oct 20,2021
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The agents we were in contact with were always very helpful and replied very promptly. Karina was extremely helpful and friendly and actioned any issues we had as soon as possible, which was much appreciated....
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Sep 11,2021
Sep 11,2021
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Keeping it short ...Over the last 18 months Beresford Residential have been my Letting Agent, Property Manager and sold my property (under quite difficult circumstances) made it stress free with great communication with prompt personal attention....
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Jul 21,2021
Jul 21,2021
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Josh showed me round the property and was really great at answering all my questions and getting back to me quickly. Highly recommend!...
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Jul 07,2021
Jul 07,2021
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Maurice and the team did everything to make the selling process as smooth as possible. They're ability to mediate between buyer, vendor and solicitors really helped get the deal over the line. Would strongly recommend using Beresfords and will be using them again in the ...
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May 28,2021
May 28,2021
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We used Beresford Residential in Brixton to assist us in finding the perfect flat. The staff were extremely helpful in answering our questions and clarifying various aspects of the tenancy process - particularly Karina and Rex. The staff were also very patient and sorted out ...
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May 14,2021
May 14,2021
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We have been really impressed with Ty and the team at Beresford Residential. Ty worked effortlessly to secure a virtual viewing on a property and was constantly contactable and responsive re: questions we had.
From submitting our offer, Ty touched based with us to keep ...
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May 06,2021
May 06,2021
1
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Excellent service from Maurice.
Very easy to get a hold of and great communication. Very capable and pleasant.
Josh was also good sales contact, answered questions and provided timely responses to queries....
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Feb 18,2021
Feb 18,2021
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Very attentive and careful with the customer. We love her very professional and agile approach to our rental process ???...
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Jan 04,2021
Jan 04,2021
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I've been a landlord with Berefords for several years and Karina has been a fantastic property manager. She's been incredibly helpful and supportive with several difficult issues. Would not have anyone else! Highly recommended!...
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Dec 28,2020
Dec 28,2020
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Karina has been a helpful property manager. She answers queries in a prompt and clear manner, and is friendly to liaise with....
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Dec 14,2020
Dec 14,2020
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My partner and I have very much enjoyed living where we are and our agent, Karina, has made the experience that much better.
We have had a few issues with the property, but whenever we have Karina has picked up our calls, responded to our ...
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Dec 03,2020
Dec 03,2020
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I have been very happy with the services offered by Beresford Residential. They have done everything they said they would at a reasonable charge. Karina has always kept us up to speed with what's going on....
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Dec 01,2020
Dec 01,2020
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Karina Selway has been such an excellent point of contact, helping everything run smoothly when I was moving into my property. A really professional and friendly property manager who goes the extra mile. I would definitely recommend Karina and she delivered amazing customer service which ...
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Dec 01,2020
Dec 01,2020
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Agent arived
Punctual to the viewing apointment, very polite and straight forward service with everything sorted in a couple of days....
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Nov 24,2020
Nov 24,2020
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Karina Selway manages my properties in London and has done a brilliant job this year. I really appreciate all her help and hard work thank you, James Wilson...
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Nov 18,2020
Nov 18,2020
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I was given a warm welcome by Khalisha, not only did she help me find my dream flat but she was also attentive to me as a customer. I trusted her completely and it paid off! Her work ethic and how I was dealt with ...
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Jul 03,2020
Jul 03,2020
1
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Worst experience renting here, first and last time!
We rented a property to find out it was infested with red ants, didn't get moved so if renting secker house the whole block is full of them and extremely uncomfortable to live with. (They crawl all ...
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Sep 02, 2021
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This man is HORRIBLE. He tries to woo you initially then once you have signed on the dotted line he never answers calls or emails. He with holds damage deposits and gives the run around pretending the bank put stop payments on checks. He really and truly has the personality of a sociopath-stay away!!!! ...
Jun 26,2020
Jun 26,2020
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Paris forte showed me a property on Thursday , June,18.
She was very friendly , organising a mutual agreeable viewing time.
Paris enabled me to view the house at my own pace.
Very quickly, she liaised with her team to bring about a strong tenancy application on ...
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Nov 29,2019
Nov 29,2019
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Maurice and Danielle has been very comprehensive efficient to rent the flat I occupied quickly so I dont have to pay my full notice. They have been very communicative, helpfull and respectful regarding the different visits. Overall very professional agents....
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Sep 12,2019
Sep 12,2019
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Excellent and friendly service from Shelly-Ann. She gave us space and time to view the property properly, as well as answering all our questions clearly. When we decided to put an offer in, everything was turned around in a day....
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Aug 30,2019
Aug 30,2019
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Had some frustrations regarding the signing of a tenancy - deposit was submitted almost a week before we heard back from the estate agency if it had been accepted or not. In the end we ended up getting the property so not too bad....
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Aug 30,2019
Aug 30,2019
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My flatmate and I had great service from Shelly - everything was dealt with professionally and quickly, and everything was clear throughout....
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Aug 30,2019
Aug 30,2019
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Very happy to answer all our questions, found the house renting experience very easy with Shelly-Ann. Made the complicated process of holding deposits a lot simpler....
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Aug 14,2019
Aug 14,2019
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Shelly was very accommodating with helping us rearrange a last minute viewing and has been very responsive throughout the process - thank you!...
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Jul 12,2019
Jul 12,2019
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All went smoothly and quickly, was great!
Very helpful throughout and easy system to upload documents to.
Staff were very friendly...
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Jun 15,2019
Jun 15,2019
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I've been to see a property today. I've dealt with Beresford Residential for the past two weeks, and they gave me the impression of any estate agent: persistent, annoying, on it all the time. Which is fine; it's their job after all.
We went to ...
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Jun 13,2019
Jun 13,2019
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Shelly-Ann was fantastic and a great help to us in our property search! She was patient, friendly and professional - would definitely recommend Beresford Residential and Shelly-Ann!...
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Ryan
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Iain
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Craig
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Karina
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Lucy
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Magda
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Shelly-Ann
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Maurice
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Paris
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Khalisha
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Leanne
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Chris
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Alex
Tenant Fees
If you started a tenancy before 1st June 2019, the following Tenant Fees will apply until 31st May 2020:* Change of Tenant Fee: £300 (plus £100 per guarantor if required)
* Tenancy Renewal Fee: £300
* Check-Out Fee: £180 (2 bedrooms or less), or £240 (3 bedrooms or more)
From 1st June 2020, or if you started a tenancy on or after 1st June 2019, the following Tenant Fees will apply:
* Application to add or remove tenants from the tenancy agreement by virtue of a Deed of Assignment where no additional referencing is to be conducted: £60 (including VAT)
* Application that also involves the referencing of additional incoming tenants will be subject to a further charge of £30 (including VAT) per tenant or guarantor that is to be referenced
* Application for the early termination of a tenancy: £60 (including VAT). Furthermore, a compensatory payment to the landlord equal to the loss suffered as a result of the early termination of the tenancy will apply, which will be based on the pro-rata costs incurred by the landlord in respect of initial letting of the property
- A copy of our sample tenancy agreement can be accessed via the 'Tenants' page of our website - if this page is being viewed on a property portal, please - Google 'beresford residential tenants' to access this page, as URLs cannot be provided on the portal websites.
- Redress Scheme: Beresford Residential Limited are member of The Property Ombudsman
- Client Money Protection: Beresford Residential Limited are covered by the NFOPP Client Money Protection Scheme Last updated at 10/06/2019, 10:59 AM by Craig Wildy
Complaints Procedure
Please contact the branch for details
Last updated at 10:33 AM 10/06/2019 by Craig Wildy
Best Letting Agent in SW2 
Under no circumstances would be expect a discounted fee package to be an excuse for a service that falls short of our high expectations in respect of customer service. We request reviews from all clients as a demonstration of our commitment to customer service, however we also ask you to let us know directly if you feel that we can improve in any areas, or if there are any specific issues that you would like a Branch Manager to address on your behalf.
All of our Property Managers also have the following message at the end of their email signatures, so that we can ensure that we identify and address any rare occasions where a staff member may need the support or assistance of a senior member of staff:
Customer Service Note – Beresford Residential are committed to delivering excellent customer service. At any time if you would like an issue brought to the attention of a branch manager, please include a CC to [email protected].
In this instance I do not believe that your comments have been forwarded to a Branch Manager, however if you can please email us at your convenience we with investigate your comments and a Branch Manager will come back to you directly to discuss how we might be able to address any issue.
Kind Regards
Craig, Beresford Residential