0% lettings valuation accuracy
99% lettings fee satisfaction
Oct 12,2015
Oct 12,2015
3
people found
this helpful
this helpful
Service so bad it verged on illegal. I had to threaten to report these guys to the property ombudsman due to their pressure tactics. Some of the low points included;
1. Floorplan that overestimated the sq ft on a one bedroom flat by nearly 150m. I am still considering the legality of this one.
2.)Unprofessional, shabbily dressed and inexperienced staff who are unable to answer the most basic of questions.
3.) Had nearly a complete turnover of staff during the course of our purchase, including moving to different branches and fired.
4.) High pressure tactics. Manager insisted that we visit the branch to meet a mortgage broker, when we declined were informed this was for "money laundering regulations", complete tosh. These guys were also threatening to put the flat back on the market within days of our offer being accepted, demanding paperwork be returned that they hadn't even sent yet! After several weeks of threats such as this I threatened to report them and they eased off a bit.
Overall a terrible service which benefited neither the seller nor the buyer, unfortunately the nature of the London market means that even guys as incompetent as these can stay afloat, there is such a demand for property.
1. Floorplan that overestimated the sq ft on a one bedroom flat by nearly 150m. I am still considering the legality of this one.
2.)Unprofessional, shabbily dressed and inexperienced staff who are unable to answer the most basic of questions.
3.) Had nearly a complete turnover of staff during the course of our purchase, including moving to different branches and fired.
4.) High pressure tactics. Manager insisted that we visit the branch to meet a mortgage broker, when we declined were informed this was for "money laundering regulations", complete tosh. These guys were also threatening to put the flat back on the market within days of our offer being accepted, demanding paperwork be returned that they hadn't even sent yet! After several weeks of threats such as this I threatened to report them and they eased off a bit.
Overall a terrible service which benefited neither the seller nor the buyer, unfortunately the nature of the London market means that even guys as incompetent as these can stay afloat, there is such a demand for property.
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Latest Reviews
1st Jun 2023
reviewed by 'Sangam Malani'
28th Feb 2020
reviewed by 'Max'
28th Sep 2018
reviewed by 'YX'
31st Aug 2018
reviewed by 'Debbie'
31st Aug 2018
reviewed by 'MrsH'
30th Aug 2018
reviewed by 'Susan'
Opening Hours
Address
Barnard Marcus
55 The Mall
Ealing Common,London
Greater London
W5 3TA
020 85795050
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 5 | 0 | 3 | 3 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 01,2023
Jun 01,2023
1
people found
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Will has been the most amazing estate agent I could hope for. But I would be lying if I said that that is all he has been. Will has been a chauffeur for many a house viewings, a designer helping me envision the property for ...
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Feb 28,2020
Feb 28,2020
0
people found
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AVOID THIS COMPANY.
The whole process with Barnard Marcus was a facade of ease for first time buyers like my brother and myself. A verbal agreement was made on a pay for incentive for the property with information regarding how it would be added to ...
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Sep 28,2018
Sep 28,2018
0
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I rent a flat through barnard marcus Ealing branch. I was contacted by James from the branch that his manager was going to visit my flat to do an evaluation as per landlord request. Shockingly, when I went back home from work I found that ...
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Aug 31,2018
Aug 31,2018
0
people found
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Dealing with of Barnard Marcus Ealing was truly amazing.. The service was very professional and honest. Both parties buyer and vendors needs were fairly balanced making for a quick sale and purchase. Exchange and completion within a 4 week period. A true blessing...
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Aug 31,2018
Aug 31,2018
0
people found
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Negotiators were very quick to sort viewings, knowledgable on the market and the local area, always around to answer any questions that I had....
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Aug 30,2018
Aug 30,2018
0
people found
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Hi, my experience with Barnard Marcus was very good and they helped me find my first property. In particular Kelly was very commandeering and was always proactive in finding and showing me properties in line with what I wanted and could afford and answered all ...
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Aug 30,2018
Aug 30,2018
0
people found
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Selling my home with Barnard Marcus in Ealing was an absolute pleasure. The team there offered nothing but outstanding service throughout the sale. Being a first time seller, working with Kelly was fantastic! Her knowledge of the current market, area and her brilliant customer service ...
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Comment on agent fees
Good!
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Aug 30,2018
Aug 30,2018
0
people found
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The whole team at Barnard Marcus, James Fox (the negotiator), Kelly Gill (the branch manager) and Karen Attack (the Regional Sales Progression Partner) moved heaven and earth to make sure that once the deal had been agreed, we actually got it over the line to ...
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Comment on agent fees
No complaints. They earned it!
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Aug 29,2018
Aug 29,2018
0
people found
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I have recently sold my house through Barnard Marcus Ealing and after be very sceptical I must say the whole experience was fast and hassle free . Kelly the manager has been In the industry for over 8 years and was very helpful with her professional advice ...
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Aug 17,2018
Aug 17,2018
1
people found
this helpful
this helpful
Horrendous experience. Was shown the property by a Trainee who was inexperienced, happy to give the benefit of the doubt as just a Trainee. Her manager, William English was extremely rude, arrogant and inept. His behaviour was reprehensible even putting the phone down on my ...
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Aug 17,2018
Aug 17,2018
0
people found
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Completely baffled by these poor reviews, I personally found it a pleasure to deal with Barnard Marcus. James was excellent across multiple viewings me and my partner had with him. He was calm, collected, insightful and reassured us throughout the entire negotation process.
I was ...
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Oct 12,2015
Oct 12,2015
3
people found
this helpful
this helpful
Service so bad it verged on illegal. I had to threaten to report these guys to the property ombudsman due to their pressure tactics. Some of the low points included;
1. Floorplan that overestimated the sq ft on a one bedroom flat by nearly 150m. I ...
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Jan 29,2014
Jan 29,2014
4
people found
this helpful
this helpful
I wasted thousands of pounds and half an year with Barnard Marcus. Here's the story:
1. If you don't use their mortgage provider and solicitor, it's unlikely they'll accept the offer. I used both to secured the offer. When I put in offer, they claimed the ...
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Jul 12,2012
Jul 12,2012
10
people found
this helpful
this helpful
Extremely unproffessional!! This experience was a disaster from beginning to end, and the only reason the sale went through was due to great communication with the sellers direct.
We found out that our offed had been accepted from another company not through them, and then ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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