Sutton, SM1
3.8/5, 31 reviews
71% recommended
100% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
88% lettings fee satisfaction

Contact Us

“Haart's property management dept is abysmal. I endured endless aggravation ......”

Share on :
Oct 12,2015
Minithumbdown
By: 'Anonymous'
Oct 12,2015
1 people found
this helpful
Haart's property management dept is abysmal. I endured endless aggravation trying to get issues resolved. Two months to replace a dishwasher; a month to replace a washer/dryer; six months of ongoing boiler issues. All due to Haart failing to respond to contractors assigned to carry out the repairs with costs to complete largely ignored. Absolutely dismal!!

When it came time to work through the return of my deposit, the integrity by which they worked through it was atrocious. It took them 6 weeks to finally inform me what the deductions would be and a further 2 weeks before I finally received part of my deposit back. Keep in mind the tenancy agreement clearly states, 10 days to inform the tennant of what deductions if any were to be taken out.

The branch manager where I signed my lease, works with the highest integrity and understands what service is all about. If it wasn't for him, the undue stress and aggravation I was put through, would undoubtedly have continued.

Avoid them unless you are prepared to be dealt with by deceit and atrocious customer service. Google Haart reviews and read all the negative feedback they receive on other review sites. Like this one, I was not surprised to read complaints of similar issues like the ones I endured.

Haart is an organisation that needs to look within itself in understanding it's severe shortcomings.
What agent could do to change your mind?
Zero value paid!! Should have researched them before letting a property through them.
Attached Filesnbsp;
Comment on agent fees
Zero value paid!! Should have researched them before letting a property through them.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: haart Estate Agents
Nov 10, 2015
Hi,
We are really sorry to read this review and the problems you have faced. Were these problems resolved with our customer relations team? If not, I would like to investigate this further. Please could you contact us at [email protected] so we can look in to this. Many thanks, Melanie Smith Customer Relations Manager

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 31
28th May 2023
reviewed by 'J AKHTAR'
“Extremely unprofessional and poor service given by Thanzil and Chris. Failed to give an update on a rental property, arrange ......”
10th Jan 2023
reviewed by 'Tae Faucher'
“Never deal with haart lettings!! They're meant to be one of the top estate agents in the country and they ......”
2nd Nov 2022
reviewed by 'Emma'
“Ria made the whole process easy and stress free!She explained everything I needed to know and ensured everything was ......”
29th Apr 2022
reviewed by 'Liam collier'
“Just want to say a big thank you to Hannah! She's been very helpful throughout. And kept a very professional ......”
10th Feb 2022
reviewed by 'Yusain Kashev'
“Would like to say a huge thank you to Arren Who is working for Haart Sutton.As a new tenants ......”
12th Jan 2022
reviewed by 'Alison m'
“I have used Haarts for many years as a landlord and they provide a good service. Arran is an excellent ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
32-34 High Street
Sutton
Greater London
SM1 1HF
020 8773 4412

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £320,000 £320,000
Lettings 83% 88% £550 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 11 4 2 0 1 1 2 4
Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Abbots Langley, WD5
Andover, SP10
Arnold, NG5
Ascot, SL5
Ashford, TN23
Ashford, TW15
Ashford TN24, TN24
Aylesbury, HP20

“Extremely unprofessional and poor service by letting team...”

Share on :
May 28,2023
Minithumbdown
claim your profile
Thanzil
By: 'J AKHTAR'
May 28,2023
0 people found
this helpful
Extremely unprofessional and poor service given by Thanzil and Chris. Failed to give an update on a rental property, arrange a viewing and even get a call back! A whole week went by and no update, the result of it all was I missed out ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Never deal with haart lettings!! They're mean......”

Share on :
Jan 10,2023
Minithumbdown
By: 'Tae Faucher'
Jan 10,2023
0 people found
this helpful
Never deal with haart lettings!! They're meant to be one of the top estate agents in the country and they treat you like crap the way through! Been waiting since October 2022 to get my deposit back an all they do is lie to you every ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Ria made the whole process easy and stress fr......”

Share on :
Nov 02,2022
Minithumbup
By: 'Emma'
Nov 02,2022
1 people found
this helpful
Ria made the whole process easy and stress free! She explained everything I needed to know and ensured everything was sorted within the needed timeframe. Thanks very much Ria!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Just want to say a big thank you to Hannah! S......”

Share on :
Apr 29,2022
Minithumbdown
claim your profile
Hann
By: 'Liam collier'
Apr 29,2022
0 people found
this helpful
Just want to say a big thank you to Hannah! She's been very helpful throughout. And kept a very professional manner!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Would like to say a huge thank you to Arren W......”

Share on :
Feb 10,2022
Minithumbup
claim your profile
Arran
By: 'Yusain Kashev'
Feb 10,2022
0 people found
this helpful
Would like to say a huge thank you to Arren Who is working for Haart Sutton.As a new tenants working with them just for few months he makes my family feeling confident and happy.Highly recommend Arren so professional and polite,Haart can be ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have used Haarts for many years as a landlo......”

Share on :
Jan 12,2022
Minithumbup
claim your profile
Arran
By: 'Alison m'
Jan 12,2022
0 people found
this helpful
I have used Haarts for many years as a landlord and they provide a good service. Arran is an excellent property manager, always willing to discuss problems to find the right solution and ensuring both landlord and tenants are happy....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“AVOID AVOID AVOID. HEALTH AND SAFETY VIOLATIO......”

Share on :
Oct 04,2021
Minithumbdown
By: 'AA'
Oct 04,2021
0 people found
this helpful
AVOID AVOID AVOID. HEALTH AND SAFETY VIOLATIONS! Where do I start? If I could give 0 I would. We were looking for a house to rent and Haart showed us a property in Wimbledon. The property needed work but we were told categorically that the walls ...
read full review
Attachments

Review file
Review file
Review file
Review file
Review file
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We finally found a home through Haart Letting......”

Share on :
Jul 22,2021
Minithumbup
claim your profile
Thanzil
By: 'Kin Man Chow'
Jul 22,2021
0 people found
this helpful
We finally found a home through Haart Lettings in Sutton. Joshua Gultig and Thanzil Uddin have always been very polite, friendly and helpful. They showed immense patience to understand our needs as new arrivals from Hong Kong. Haart Lettings is fortunate to have them as ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very reliable and professional service from l......”

Share on :
May 14,2021
Minithumbup
claim your profile
Nahid
By: 'Claude'
May 14,2021
0 people found
this helpful
Very reliable and professional service from letting negotiator Thanzil..process was made simple and very much within shedule. Communications was also on point and everything explained, also constant updates regarding the process....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Highly recommend the letting agent Thanzil - ......”

Share on :
May 14,2021
Minithumbup
claim your profile
Thanzil
By: 'Bethany'
May 14,2021
0 people found
this helpful
Highly recommend the letting agent Thanzil - very reliable, consistent and worked hard to fast-track the letting process for me. Was also very helpful in answering all my questions - thanks so much!!!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I will recommend, The Haart estate agents tea......”

Share on :
Feb 23,2021
Minithumbup
By: 'Chaudhry'
Feb 23,2021
0 people found
this helpful
I will recommend, The Haart estate agents team (Sutton, Surrey) and specifically Lee Archer to every one. He is a true professional and a genuinely amazing guy. I do know its not always smooth and easy to move out but Lee Archer definately made it ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would avoid Haart and rent elsewhere!...”

Share on :
Nov 12,2020
Minithumbdown
By: 'Den'
Nov 12,2020
0 people found
this helpful
I would avoid Haart and rent elsewhere - you will thank me later. I lost two weeks worth of rent after the landlord refused to let me back in the house after a vacation! Haart didn't want anything to do with the situation even though ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Had a really great experience with the lettin......”

Share on :
Nov 18,2019
Minithumbup
claim your profile
Nahid
By: 'Meeran'
Nov 18,2019
0 people found
this helpful
Had a really great experience with the letting agent Nahid Chowdhury as he was able to help us find a property that fitted with the idea of a house were looking for....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“So disappointing...”

Share on :
May 31,2019
Minithumbdown
By: 'Derek'
May 31,2019
1 people found
this helpful
So disappointing, they were so enthusiastic at the start which is why I appointed them. The photographs once they had sorted them out were very good. Initially 21 of the same room went on line which took sometime to sort out. From then on it went ...
read full review
Comment on agent fees
Higher than most
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great Service !!!...”

Share on :
Nov 06,2018
Minithumbup
claim your profile
Claudio
By: 'Lucas'
Nov 06,2018
0 people found
this helpful
Entire Sutton team is very professional and highly skilled. Excellent comunication and fantastic customer service. Especially Caludio. I had a masisve pleasure to co-operate with him when looking for a property. His great attitude and positive energy make whole process nice and smooth. Highly Recommended...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“MR...”

Share on :
Nov 06,2018
Minithumbup
claim your profile
Emmanuel
By: 'Stuart'
Nov 06,2018
0 people found
this helpful
Emmanuel Okeke has been very efficient in managing two problems in our flats in Sutton. I was particularly impressed that he kept in touch and updated us with the progress....
read full review
Comment on agent fees
good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent and swift service...”

Share on :
Mar 28,2018
Minithumbup
claim your profile
Tarek
By: 'Fatima'
Mar 28,2018
0 people found
this helpful
We purchased our first home through Haart Sutton and have received excellent service. The team at Sutton were always available to help us with any queries we had and kept us updated at all times. A special thanks to Tarek Terfani who was our main ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Duaquarne is very passionate about his job, he takes pride ......”

Share on :
Sep 09,2017
Minithumbup
claim your profile
Duarquane
By: 'Fran'
Sep 09,2017
0 people found
this helpful
Duaquarne is very passionate about his job, he takes pride in doing his job. Always willing to help and offer that extra mile to his clients. Always smartly dressed and very respectful young man. Haart you are blessed to have Duquarne as one of your ...
read full review
Comment on agent fees
Bad
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I have been very impressed with the service I received ......”

Share on :
Sep 08,2017
Minithumbup
claim your profile
Duquarne
By: 'A-JM'
Sep 08,2017
0 people found
this helpful
I have been very impressed with the service I received from Haart, Sutton, in particular with Duquarne. I submitted a viewing request on line and early the next morning he emailed and phoned me to discuss my requirements. He said he would call by the ...
read full review
Comment on agent fees
Similar to other agency's.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“After trying an online agent for a month, Haart came ......”

Share on :
Mar 29,2017
Minithumbup
By: 'MANNY'
Mar 29,2017
0 people found
this helpful
After trying an online agent for a month, Haart came across to let my property. The staffs were polite and have a professional conduct. Their fees were little too high compared to other agents but found a tenant within two weeks of adverting the property. ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“One word - Unprofessional.from the moment we walked through ......”

Share on :
Mar 06,2017
Minithumbdown
By: 'Disgusting.'
Mar 06,2017
3 people found
this helpful
One word - Unprofessional. from the moment we walked through the door, they were all over us. until we agreed to buy one of the flats, they then dropped there attention immediately. We had problems from the very beginning - after paying for the survey ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ross
Mar 06, 2017
View all comments (1)
Hi there, We're extremely sorry to hear about the poor ordeal you've been having with our Sutton branch. We would like to investigate these issues further. If you wouldn't mind could you please email these details into our help team at [email protected] so we can investigate. Thank you, Regards Ross ...

“Really impressive, and hard working team , specially Duquarne, he is ......”

Share on :
Feb 17,2017
Minithumbup
claim your profile
Duquarne
By: 'Irfan'
Feb 17,2017
0 people found
this helpful
Really impressive, and hard working team , specially Duquarne, he is very helpful and impressive. I would definitely recommend this agent....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ross
Feb 20, 2017
View all comments (1)
Hi Irfan, Thank you for your kind review of our Sutton branch. We're pleased to hear they delivered an impressive and helpful service, and that they worked hard for you. We will pass this feedback on. Regards Ross ...

“Quite impressed by the service I get from the Sutton ......”

Share on :
Oct 23,2016
Minithumbup
claim your profile
sophie
By: 'JOSEPH'
Oct 23,2016
0 people found
this helpful
Quite impressed by the service I get from the Sutton team led by Sophie. -Their attention to detail and explicit emails always makes things easier to understand and follow-up correspondences a mere formality. I truly enjoy working with them....
read full review
Comment on agent fees
GOOD
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ross
Oct 25, 2016
View all comments (1)
Hi Joseph, We're pleased to hear the Sutton branch provided you with an impressive service. We will pass this feedback on. Regards Ross ...

“Sophie was really helpful. She did everything she could to ......”

Share on :
Oct 18,2016
Minithumbup
claim your profile
sophie
By: 'Katie'
Oct 18,2016
0 people found
this helpful
Sophie was really helpful. She did everything she could to help me find what i was looking for and even more....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Katie was polite, professional and friendly. She seemed to take ......”

Share on :
Oct 10,2016
Minithumbup
claim your profile
Katie
By: 'Natalie'
Oct 10,2016
0 people found
this helpful
Katie was polite, professional and friendly. She seemed to take a real interest, in finding me the perfect property. Because of this, I would highly recommend Haart Sutton, to anyone looking to rent a property in this area....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ross
Oct 10, 2016
View all comments (1)
Hi Natalie, Thanks for your review of our Sutton branch. We're pleased to hear they provided a polite, professional and friendly service. We will pass this feedback on. Regards Ross ...

“great guys, they were helpful and made the process very ......”

Share on :
Oct 04,2016
Minithumbup
claim your profile
sophie
By: 'sam'
Oct 04,2016
0 people found
this helpful
great guys, they were helpful and made the process very easy for me. i haven't used an agent before but i will do from now on...
read full review
Comment on agent fees
worth the money
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ross
Oct 04, 2016
View all comments (1)
Hi Sam, Thanks for you kind review of our Sutton branch. We're pleased to hear they provided a helpful and easy process throughout. We will pass this feedback on. Regards Ross ...

“Since the start of my journey with Haart I have ......”

Share on :
Jun 17,2016
Minithumbup
By: 'Jason-theman86'
Jun 17,2016
0 people found
this helpful
Since the start of my journey with Haart I have been nothing short of impressed. They arrived to the valuation on time and when I expressed this was my first time selling Haart of Sutton have been there with advise on each step of the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Unprofessional is not a strong enough word.They show a ......”

Share on :
Dec 23,2015
Minithumbdown
By: 'Avoid'
Dec 23,2015
1 people found
this helpful
Unprofessional is not a strong enough word. They show a total disconsideration for their customers. They don't even know the details of the property they are trying to sell, giving whatever answers they think should be fine. We asked for 2 weeks for a proper viewing. ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ross
Jan 13, 2016
View all comments (1)
Hi there, We're sorry to hear about this! Could you please forward all the details to [email protected] and we can look into this for you. Regards, Ross ...

“Haart's property management dept is abysmal. I endured endless aggravation ......”

Share on :
Oct 12,2015
Minithumbdown
By: 'Anonymous'
Oct 12,2015
1 people found
this helpful
Haart's property management dept is abysmal. I endured endless aggravation trying to get issues resolved. Two months to replace a dishwasher; a month to replace a washer/dryer; six months of ongoing boiler issues. All due to Haart failing to respond to contractors assigned to ...
read full review
What agent could do to change your mind?
Zero value paid!! Should have researched them before letting a property through them.
Attached Filesnbsp;
Comment on agent fees
Zero value paid!! Should have researched them before letting a property through them.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: haart Estate Agents
Nov 10, 2015
View all comments (1)
Hi, We are really sorry to read this review and the problems you have faced. Were these problems resolved with our customer relations team? If not, I would like to investigate this further. Please could you contact us at [email protected] so we can look in to this. Many thanks, Melanie Smith Customer Relations Manager ...

“Michael Donnelly was helpful, friendly, and with his associate Jordan, ......”

Share on :
Aug 31,2014
Minithumbup
claim your profile
Michael
By: 'Mr'
Aug 31,2014
0 people found
this helpful
Michael Donnelly was helpful, friendly, and with his associate Jordan, kept me well informed throughout the sales transactions. I would also like to mention the way that you managed my property whilst renting it out, for the last nine years, which concerns all of the ...
read full review
Comment on agent fees
Considered them higher than expected, bearing in mind that you are acting for me as sole Agents. I was quoted at ‚£6,600, and I did not realise this was excluding VAT.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
Sep 17, 2014
View all comments (1)
Thank you very much for taking the time to write this review. We are really pleased to hear about your experience over the years and to hear about the service you have received from our branch. All the best, Melanie Smith, Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:13 AM 05/10/2016 by Daniel Jones

Awards won by haart, Sutton SM1 1HF



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn